Me Group UK Avaliações 

Avoid this company. Used thei rwashing machines and it left blue stains all over the laundry which has permanently damaged the laundry. Refusal to offer compensation other than refunding the cost of the wash at £7, whilst I'm left with damaged clothing worth over £50. They don't maintain the machine's in my opinion, otherwise this wouldn't have occured. They then put the onus on the customer to take photos of the inside of the washing machine to prove the damage, even though photos of the laundry are provided...like sticking your head inside a washer to check the drum after every wash is a reasonable thing to do?! Avoid using these machines at all costs.

Don't use it I m lost 11 £ error no water .... lost time and money don't use this servis !!!!! Morrison ipswich

I had a query regarding downloading content from one of photo-me's machines. I received a swift response and the solution I was given worked first time, no dramas. This is how we optimistically would expect all companies to react, unfortunately not the case in most. ME Group satisfied this criteria brilliantly.

Good experience

Having used these washing machines and tumble driers a fair few times in the past, unfortuantely yesterday I encountered an error on the machine and the clothes didn’t wash as expected. Customer Supprt were nothing short of amazing, they arranged an engineer to visit the site and a full refund, they were polite and efficient and all undertaken over email to my convenience. Thank you to the team, polite and respectful, much appreciated and I won’t hesitate to use the wash.me services again!

Yes I had a problem with the washing machines, I emailed the company & got a quick response from Lucy, I explained my problem & Lucy sorted it straight away & responded to a couple more emails that day & replied within half a hour. Thank you Lucy you are a credit to the company

Great service. Photo machine was easy to use, good instructions, images were high clarity and the online code system was completely seamless. Very happy with the convenience and simplicity of the platform.

The machine itself had an unfortunate fault with the payment system that initially caused a duplicate transaction, but when contacting customer service they were responsive within minutes and solved my concerns immediately. You can't ask for things to never go wrong, but having a company take fast, clear, communicative action to put it right is the next best thing. I was helped by Lucy who was polite, informative, and patient. Fantastic.

Just spent £6.50 on a wash then washer failed to start. Trying to sort out a refund was like pulling teeth. Phone number with recorded message, chat line with usual platitudes, I just want my money back !!

I went to a photo booth in largs in WH SMITHS I got my picture took for a passport I went to pay the £10 and the photo booth machine broke down the screen was blue with writing and I never got my photos 🤬

I used the washer in Woodford and I left. I came back and the machine had an error saying no water. It also said it had 39 minutes left. I tried to press start and it said awaiting authorization. Then the door opened and my washing was soaking wet. I tried to dry my washing twice and the dryer was not hot. So I had to drive 5 miles to a different location and the dryer there worked ok. But more expensive than the previous location. At 2 am the machine turned off without warning and came back on after 5 mins. I had no clue what was going on. I complained and I got a refund and only paid for drying my clothes at the new location. I do not expect these kinds of issues from a company. I would never recommend you use their services and only ever use a proper laundrette. If you do you will regret your decision.

Incredibly fast and efficient customer service! I received an immediate refund for the photos that were not accepted by the passport services. My emails were answered within minutes of reporting the issue, and the customer service team member—who was exceptionally courteous and polite—resolved everything on the spot. Please continue maintaining this outstanding level of service!

Really good service provided with quick and helpful advice. My issue sorted itself out but it was good to have the help on hand

Hi
Just wanted to write a review to express my delight at the customer service I received after reporting poor quality pictures following a visit to one of your booths. Your customer service advisor responded swiftly to my email, advised me on how to apply for a refund and provided a link. I couldn’t have asked for a better response!

I received excellent customer support and service. I recommend this company

Just wanted to write a review based on excellent customer service. I had a problem with some photos taken in a booth, I emailed customer services and received a reply in less than 5 minutes. I didn't have the photo code so they were kind enough to find it via the date and booth location. I was worried my claim might be rejected, but Lucy was super helpful and went above and beyond, thanks!

I had passport photos taken using a machine in Essex last weekend. Ran the photo through the application form and it was rejected due to glare. Contacted customer services and had a reply within 30 mins with a link to claim a refund. Refund arrived within 2 days.

Very impressed with the extremely swift service from the customer care team. Highly recommended.

Machine broke with washing in contact number no one available online chat no one available started speaking to someone on WhatsApp chat after the second message no reply so I am currently £22 down on washing a fleece blanket. Absolutely disgusted with customer service.

I used the photo booth in Malvern Post Office today and was inadvertently charged twice when paying by bank card. I contacted ME Group Customer Service and had a rapid response.
Within two hours of contacting them Denise has issued a refund. I found the whole experience to be excellent customer care which is quite rare these day's to have an issue resolved so promptly and efficiently.
Thank you.

Your machine broke down amidst my having photos taken and had paid. I emailed the problem and had my money refunded very promptly. Thank you

So helpful. Timely responses. Thank you all!!