I booked Mel’s Cleaning to handle the end of tenancy cleaning at my home and I was extremely happy with both the ease of making the booking and the cleaning itself. I had very little time to... Ver mais
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Veja o que dizem as avaliações
I have used many cleaning company’s for my extensive old house which has lots of hidden nooks and crannies that can easily be missed. Mel’s cleaners are the best. They never miss a spot of dust, their... Ver mais
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As a family we've struggled alot over the last few months, maybe even years. Life has got to much, health issues and life events have taken their toll and our house became neglected. Mels... Ver mais
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Will definately be using these again. Very professional, punctual and pleasant organised by team leader Missy. A very friendly approach and work ethic. Was very easy to book convenient times around ow... Ver mais
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4,3
Excelente
697 avaliações
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Poor company... Great cleaners
Company was poor. They charge a fortune but don't even pay for bin bags. Plus they don't provide their staff with adequate cleaning equipment. We had to buy a decent broom (they had one tiny one between four) and they had to borrow dusters. Also they only had one small Henry hoover between four of them. And no power cable extension cords.
Cleaners were brilliant and worked really hard though but times you pay for and they stay don't appear to allow them time for any lunch and other breaks which is concerning.
I raised concerns by email but got no reply so once you've paid it's clear they don't listen to feedback.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you Laura for finding the time to leave us a review, the contents of which somewhat alarmed us, so a FULL investigation was conducted and is now concluded.
ALL our operatives are issued with everything they'll need to complete a job to the highest professional standard, this includes multiple vacuum cleaners, extension leads, brooms, cloths and cleaning solutions etc etc. All operatives are also instructed to take regular breaks and this is supervised by the team leader, as is the equipment and transport. We do NOT supply bin bags and this is made clear in our FAQs and Ts&Cs.
Our investigations concluded that the management team had been misled by the team leader, who failed to take the correct vehicle to your booking and also failed to notify us of this error. The correct vehicle was FULLY equipped and fit for purpose butv was not used.
As a result of these failings disciplinary action is in progress.
It is clear, that in this instance, we failed to deliver the highest standard of service and for that we unreservedly apologise.
We have now put additional monitoring methodologies in place to ensure that this does not happen again.
Once again - sorry!!
Incredible service in every way
I was astounded by the sensitivity, professionalism, and skill of the cleaners who came to clear and clean the flat. The amount they achieved in such a short time was incredible, and they paid great attention to detail. Even all the little touches of organizing remaining possessions into nice places and being considerate with every little thing. Honestly I couldn't sing their praises enough. They made what was a very difficult time so much easier in every way, and I would recommend that anyone use Mel's Cleaning for any big deep cleans or difficult and overwhelming jobs.
27 de agosto de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you so much Arete for your feedback, endorsement and glowing review, all of which are truly appreciated by everyone here at Mel's Cleaning.
Your kind words have been passed onto the team that attended the property, and they like everyone here are all incredibly chuffed by your feedback.
We constantly strive to exceed our customers' expectations and we are delighted that we have with have for you. Once again, MANY thanks for your custom and time in leaving this review. MUCH appreciated!
Perfect
Perfect. The team that came to help me in my home did a fantastic Job.. Very polite & Courteous too.
I’d highly recommend this company..
Thanks
31 de agosto de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you for your feedback and for making the time to leave us such a lovely review and recommendation.
Your feedback has been passed onto the team that attended your home and we are all delighted that we did a fantastic job for you.
Once again, many thanks!
Excellent Deep Clean Service
We had an extreme clean for a very grubby house. The four chaps that came to do it were marvellous. Very thorough and left the place all sparkled. Very pleased. Would recommend
27 de agosto de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you very much for making time to leave us this wonderful review and recommendation. Your kind words have been passed onto the team that attended and everyone here at Mel's Cleaning are delighted that you were pleased with our service.
Once again, MANY thanks!
Spring clean
Got a spring clean done on the 9th august and I couldn’t of been happier with everything this company had to offer! The cleaners were so friendly and approachable and my house is looking spotless. Wasn’t sure whether to get it done but bit the bullet and can honestly say that I’ll be booking up again! The time saved from me cleaning was worth it alone but the finished job exceeded my expectations and I couldn’t go back to doing it myself again. 100% worth it. Thank you for the amazing job and amazing customer service!
9 de agosto de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you very much Steven for finding the time to leave us such a lovely positive review. Your glowing feedback has been passed onto the team that attended your home and also to the office guys.
We constantly strive to deliver an outstanding service and we are extremely delighted that you were pleased with the quality of our work, the efficient delivery and the pricing.
Once again, MANY thanks Steven for your feedback and your time.
The team that I received was amazing
The team that I received was amazing! No judgement for any mess etc. so professional and amazing mannerism. The clean was over a 2 day period and they excelled all my expectations! We will definitely be using the service again! Thanks again for your brilliant hard work.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you Louise for both your positive feedback and making time to leave us such a lovely review. We are all delighted that you were happy with the work we did and the way in which we did it. We constantly strive to exceed our clients' expectations and we are so pleased that we did this for you.
Your kind words and feedback have been relayed to the team that attended your home and they too are really chuffed with your glowing feedback.
Thanks again!
Life-Changing service, a home restored!
I cannot express enough how grateful I am for the amazing job this team did! They transformed a space that seemed impossible to clean into a fresh, organized, and livable home. The crew was professional, compassionate, and worked tirelessly to tackle what was a daunting situation. Their attention to detail and understanding of the emotional aspect of being in a mess made a huge difference. If you’re looking for a deep-cleaning service that will go above and beyond, this is the one! Thank you for restoring both my home and peace of mind!
29 de junho de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you very much for finding the time to leave us such a glowing and positive review. Your kind words have been passed onto the team that came to the property, all of whom are extremely chuffed with by your very positive feedback.
We constantly strive to deliver a highly efficient, professional, non-judgemental and compassionate service and we're so pleased that your home is now restored to you.
Thanks again!
Mels Cleaning ladies has been working…
Mels Cleaning ladies has been working for us for 3 months.
And we are very happy with their service we have left a large amount cash on our bedside table and our wallets and no money has ever gone missing. They are trustworthy and reliable.
4 de agosto de 2024
Avaliação não solicitada
Brilliant servoce for extreme end of tendency clean
Excellent friendly service on what was a very tough extreme clean
Two delightful gentleman turned up on time and were quiet and very professional
I would highly recommend as left the space very sparkly and clean
Review worth over 5 stars and would hire again for sure x
We’ll done and Thankyou
10 de junho de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you Katie for finding the time to leave us such a lovely review, Your kind words have been relayed to the team that attended the property and we are all delighted that you were pleased with the service we provided.
Thanks again from everyone here at Mel's Cleaning!
A Big Job Well Done!!
I contacted Mel’s Cleaning to help with a big declutter and deep clean for my parents who live 200+ miles away from me. Due to health issues and other factors their house had really got on top of them and they were not fit enough to really make a dent in it.
The communication from the company has always been super fast and they identified a team of three to go in very quickly after we sent photos for the quote.
My parents are over the moon with the results. They keep telling me how they have their house back and it has taken a really big weight off of them. The team who carried out the clean were lovely and my dad said how friendly and professional they were. I was also kept in the loop as the clean went on when they realised that they would need a further day to come out and finish the job.
I would not hesitate to recommend Mel’s Cleaning to anyone. I’m always skeptical of having to pay upfront but it was no problem at all and they carried out the work with no judgement and with their full focus and attention. Such a weight off all of our minds!
21 de abril de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you so much for finding the time to write and leave us such a lovely positive review.
Your highly complimentary feedback has been relayed to both the team that attended the property and to the office guys too. We are delighted that your parents are happy and are able to enjoy their home again.
Once again, MANY thanks!
Amazing!
Truly wonderful and worth every penny. We had two members of staff for two days to help with cleaning out my parents house. They arrived right on time and worked tirelessly along side us to sort through things. They were incredibly efficient and made everything spotless, an amazing team. It felt like an entirely new house afterwards! We would absolutely hire Mel’s cleaning again should we need it. Thank you :)
2 de maio de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you very much for your feedback and lovely review. The team that attended the property will be delighted, as we all are here at Mel's Cleaning.
Once again - MANY thanks!
10 stars
10 stars. They went way beyond my wildest expectations. My house had been destroyed by my mentally ill relative. I cannot get over what a difference they made. They worked so hard, there was no slacking off at all, no clock watching. They were determined to get it all done. The cleaners were also absolutely lovely. They were so kind, non judgmental and respectful of the property. They went way above and beyond and all with a smile on their face. The quote was also cheaper than 2 other companies I tried. I’ve used cleaning companies a few times and this was by far the best experience I have had. I was a bit nervous about paying up front but the communication from the company was excellent too. I would highly recommend them.
14 de março de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you very much for leaving us such a lovely review. Your feedback has been passed onto the team that attended the property all of whom are obviously delighted, as we all are here at Mel's Cleaning!!
We try incredibly hard to make the whole process from the initial contact to completion as professional and friendly and respectful as we possible and it's so rewarding to hear that we've exceeded your expectations.
Once again, MANY thanks for making time to leave us such a glowing review.
Excellent communication and brilliant…
Excellent communication and brilliant clean. Would recommend without hesitation. Many thanks.
5 de março de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thanks Jude for leaving us a lovely review. This is appreciated by everyone here at Mel's Cleaning!
Thanks again!!
The team of 4 arrived on time and with…
The team of 4 arrived on time and with a can do attitude. I booked for 4 people for 8 hours- the house was grim, so very hard work.
They worked like Trojans for 10 hours. No reduction in pace until the job was done. They were polite, cheerful and dedicated to getting it done.
I was very please with the results. I can recommend this company and in particular the team who did a brilliant job.
7 de março de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you very much for making time to leave us a review and provide such positive feedback, both are really appreciated by everyone here at Mel's Cleaning.
Your kind words have been passed onto the team that attended the property and it's very rewarding to know that you appreciated the hard work, attitude, manners and effort of the operatives.
Once again, MANY thanks!!!
My house feels like a home again
After a lengthy spell of ill health I booked my first deep clean with this company. The father and daughter team who arrived are a credit to Mel's. They were thorough, courteous and, important to me, non judgemental. The rooms gleam and my house feels like home again
I would not hesitate to book them again. because to lose the stress is absolutely worth the cost.
14 de fevereiro de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you so very much for leaving us such a fabulous review., it is truly appreciated by everyone here at Mel's Cleaning.
Your feedback is highly appreciated too and your kind words will be passed onto the team that attended your home.
Once again, thank you very much indeed!
Reliable and a very good job.
22 de janeiro de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Many thanks David for leaving us a review, it is truly appreciated by everyone here at Mel's Cleaning.
Deep clean on very dirty house
Communication in arranging the cleaners and knowing who I was meeting on the day was very professional. On the day Jack and his team arrived on time. They did a deep clean on a relative's house. It was 24 year's of dirt and there was no hot water in the house. I was so pleased and amazed with what they achieved. They knew what they were doing and worked incredibly hard. It was not an easy job and they were understanding and respectful of what was a difficult situation for us. The house is now fit for sale.
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Many thanks Davina for your time to leave us such positive feedback and a fabulous review, both are truly appreciated by everyone here at Mel's Cleaning.
Your kind words will be relayed to both Jack and his team and to our office guys too. We are delighted that you were pleased with both the cleaning and our office administration. We try incredibly hard to make what can be a difficult or embarrassing situation into something that is not. It's great to know that we're getting it right!!
Once again MANY thanks for your kind words and we hope that the house sale goes very smoothly.
Amazing service
Amazing service booking is so easy! Best spring clean I’ve had in a long time can’t wait to book again ❤️
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
Thank you very much for finding the time to leave us a review. We are delighted that you were pleased with the spring clearing and we look forward to helping you again in the future.
Your kind feedback has been relayed to the team that attended the property and is appreciated by everyone here.
Thanks again from all of us here at Mel's Cleaning!
Shoddy service
Shoddy service, bad communication, surly and unprofessional responses over email. - speaking of “mendacious narratives” - it’s telling that the company decides to reply to reviews over this site, and yet, completely fails to respond to emails when problems are politely raised. Also: I attached photos of a dirty bathroom via email which seems to have been omitted from the reply to this review. Which speaks to the lack of communication [there was no reply to my emails] - and utterly dishonest. So. SHODDY SERVICE, TERRIBLE COMMUNICATION, AND TOTALLY DISHONEST - I’m now having to pay for additional cleaning.
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Mels Cleaning
This review relates to an end of tenancy clean conducted on 4th January where the reviewer was not present at the property and the keys had to be collected and returned to a local estate agent. The reviewer informed us yesterday that the letting agent claimed to have ‘inspected’ the property on 5th February and then provided us with a copy of check-out report .
The check-out report stated ‘Cleaned to a fair standard with some oversights. No receipt seen for professional cleaning. Further cleaning required’. Having read through the 20 page report whilst examining the very small, low resolution images therein , the only specific cleaning ‘issues’ found related to window cleaning, unspecified wooden floor cleaning and ‘oversights’ in the cleaning of a freezer. We were unable to actually see these issues on the check-out report images. The vast majority of ‘issues’ raised in said report were of damage to the fabric and fittings in the property caused by the tenant.
At the conclusion of every job we take very high resolution images and we were unable to match these to the alleged cleaning issues raised in the report. Furthermore, we do not clean exterior windows.
When booking we make it VERY clear, and this is repeated in the booking confirmation, our FAQs and Ts&Cs, that it is always advisable to be at the property personally to sign-off the cleaning as totally satisfactory. We also make it VERY clear that we will not consider complaints raised days, let alone weeks, after we have attended a property.
It is regrettable that this reviewer has decided to hit-out at us, as clearly his issue is with the letting agent who doubtless has pocketed his deposit and will now seek to justify this using any methodology they can muster.
No, we did not and nor do we provide a shoddy service, we have 48 high resolution images that illustrate our attention to detail at this property. We have provided clear, precise, professional and polite communications; these weren’t what this reviewer wanted to hear so he has chosen to define them as ‘bad, surly and unprofessional’ in order to fit with his mendacious narrative.
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