Mercedes-Benz South West Avaliações 

Excellent Car Purchase Experience

Fantastic experience buying my new Mercedes-Benz from Daisy at Plymouth Mercedes-Benz. Daisy was friendly, knowledgeable and professional throughout, with everything explained clearly and no pressure.

The handover was excellent—the car was beautifully presented, and Daisy took the time to make sure I was happy and comfortable before driving away.

I’m delighted with my new car and would highly recommend Plymouth Mercedes-Benz for their outstanding service and first-class customer experience.

I was booked in for a waiting MOT plus a little small job to fit a trim behind the bumper as they thought the trim might take longer than unexpected. They provided me with a courtesy car so I didn’t have to wait at the dealership too long.

Excellent customer service from the Team at MB Taunton. Everything delivered on time as promised.
Kaylee was really good communicating with me throughout. Many thanks.

On time relaxing chairs in reception area unlimited coffee, tea or cold drinks and snacks, the car was washed before it was brought back. Excellent service the special offer was very generous and the air conditioning system is fantastic now cool all the way home.

Amazing service from Alex and Joe at Mercedes-Benz! They was so friendly, helpful and professional from start to finish, making the whole process of buying my new Mercedes so easy and enjoyable. Couldn’t recommend them enough — thank you both !

Frazer and Jake were great from start to finish, also Vince the dog was well cared for at the showroom by the girl on reception, not sure of her name but she was clearly a dog lover. Thanks all 👍

Consistently good honest service

Warm welcome both at reception and service representative, returned washed and clean.
Paperwork refer to an incorrect registration number ( number of BMW they took in part exchange when I bought the new Mercedes. My mobile number recorded was also incorrect.

Exceptional service from start to finish. Excellent customer communication. All works carried out on time and to the agreed price.
The whole team from the friendly and efficient receptionist to the service Manager all brilliant.

Friendly and informative staff. Pleasant waiting area with free tea, coffee and chilled water making remote working a breeze.

Lee @ Coolworld UK & Ire.

I purchased a brand-new Mercedes-Benz CLA from Mercedes-Benz Plymouth. The sales process itself was fine and I had no complaints with the salesperson or the buying experience. Unfortunately, everything changed once I had collected the car.

The problems started on day one. The car developed a rattle from the steering wheel at higher speeds, the driver's seatback was not properly clipped into place, and the car began unlocking itself and unexpectedly opening the windows and boot. These are not issues I would expect to experience with a brand-new Mercedes-Benz.

I also had issues with the Digital Extras I had been expecting to have with the car. When I raised this, I was initially told that the Digital Extras do not come with the car and that I would have to pay for them. This was despite my understanding from the sales process that these services would be available. I was subsequently told by multiple sales managers that they should be active, yet 21 days after collecting the car they still weren't working.

The car was booked into the dealership to have the faults looked at. I was told I would have a courtesy car, but when I actually arrived at the dealership I was told I was too young to have one. This was particularly frustrating because I had previously been allowed to test drive cars before purchasing my CLA.

As a result, the dealership didn't even inspect the car. I had to take it away again, despite having to make yet another journey there, specifically for the booked appointment this time too.

At the time of writing, the faults remain unresolved and, more importantly, I have seen no meaningful effort from the dealership to actually rectify them.
I have spoken to several members of staff and, to be fair, some have initially tried to be helpful. Unfortunately, this has repeatedly ended with "we'll call you back", and on every occasion I have had to chase because nobody actually called me back. One particular member of staff also came across as though he simply didn't care about the situation.

This is incredibly disappointing when you have just spent a significant amount of money on a brand-new Mercedes-Benz.

The sales experience was fine, but the after-sales service has been awful. I expected much more from a Mercedes-Benz dealership, particularly when the problems were reported from the very first day of ownership.

I sincerely hope Mercedes-Benz Plymouth takes this feedback seriously and actually starts taking responsibility for resolving the problems with my vehicle rather than repeatedly telling me someone will call me back.

The experience was first class, Sam Ward, made the whole experience very enjoyable and Stress Free and made me feel like I was a highly rated customer. The reveal of my Mercedes when I went to collect it was extremely enjoyable also. The car was like Brand New when I collected it, there wasn’t a blemish on it.
The best experience I have ever had with buying a car. Second to none. Our whole family buy their cars from them as they are all superb at their jobs.

I purchased my CLA 250+ from Shakira. The Dealership itself is first class. Shakira herself is a great ambassador for the company. Would highly recommend to anyone wanting a new or used Mercedes. Service team is also highly skilled.

Why would an MOT failure due to excessive exhaust pass first time at independent MOT station?

I am most grateful to Mercedes Exeter. They have continued to service and maintain my much loved A Class for the past twenty years. My decision to purchase an ongoing service plan has given me a great sense of confidence in my elderly car! Mercedes have always given me good advice accompanied by excellent workmanship. My car continues to drive beautifully.! Thank you.

From the minute I made contact with Mercedes in Exeter the service was faultless - the salesman was not at all pushy and in fact personally drove the car to my home address as part of the service.
It makes a nice change to receive a qulality service

Whilst on our annual holiday to Cornwall, our ML350 showed a warning on the dashboard "Auxiliary battery malfunction". Phoned Mercedes Truro on a Saturday morning, and they were able to book our vehicle in to replace the auxiliary battery on the Monday morning. We left the car with them at about 8:30am, and by 10:14am we got a call to say the work had been completed and the vehicle was ready for collection at our convenience.

All in all, great communication from the team, great customer service, as you world expect from MB, and we were able to drive confidently wherever we wanted for the rest of our trip. Many thanks and kind regards to the MB team at Truro, Mick and Gina

I’ve been a loyal Mercedes customer for over 10 years, but my recent experience has been extremely disappointing.
After a breakdown, my car was recovered to the Mercedes dealership on the 18th July.
I was contacted by the workshop on the 20th July, yes you guessed it the parts needed, had to be ordered in. I explained that there was a fault on the dash and could that look into that at the same time, bearing in mind that I had a service and m.o.t. booked in on the 27th July and the fault on the dash would fail the m.o.t.
When I eventually got the car back on the 28th July I note the paperwork gave me a fail on the m.o.t.despite having told them of the fault. At the time of booking my service I also requested the air con to be done and was quoted £129. Surprise surprise no mention of this on any paperwork. I rang customer services and was told the person dealing with this would not be in until tomorrow(29th) so I requested a call back, its now 3rd August and I'm still waiting.
Whilst the workshop team were very helpful the customer service is non existent
PS
Mercedes did however return the car to me as and I quote”we have had your car for such a long time now, we will return it to you” which saved me a trip to the dealership.

I have a service contract for my Mercedes B class and took it to the Mercedes garage, on time and as requested. During the service I had numerous phone calls on progress however, I was told I needed 2 new front tyres which would cost £179. I agreed that this was required. But when the service manager rang to say the car was ready he said the bill was over £450! The original engineer I spoke to forgot to mention that the tyres were £179 each!!! I then requested that the old tyres were put back on and I would go to my local garage for new tyres!! The Service manager agreed to remove the cost of the balancing and realignment and give me a trade price for the tyres. I agreed to the compromise and ended paying around £320. Miss information caused great stress and confusion hence my poor review.

My first experience with this dealership. Met with Gavin who was very efficient, calm and patient, most importantly gave me time to look and think about the the car I was looking to buy and didn’t put me under any pressure. He came for a test drive with me and explained about the car. The car I was buying was 4 years old, when I picked it up a week later it was immaculate inside and out. Would definitely look at buying another car from Gavin again.
Michelle