Mercedes-Benz South West Avaliações 

Customer service is very poor . Higher management don’t want know . Never reply to questions just pass it down the line .parking on site is a joke . When you are in the showroom some staff walk around with their noses in the air afraid to make eye contact
Bottom line use Exeter

Still no reply 7 days . Just an reply saying sorry would have been sufficient.But this just proves on how high they think of customer service

Charged me for a new switch..12 months later same switch failed again..i was then told sorry you will have to pay again for another...local garage did it half the price..

Excellent service from Mercedes-Benz South West, especially Andrew who's knowledge and patience whilst going through the purchase of our Vito was second to none. A lovely experience from beginning to end.

Recently purchased A Mercedes GLA Premium plus.. from start to finish the process was made as simple as possible. Shane Holland was excellent.. we would highly recommend Shane and the Mercedes Exeter team.
We love the car and the service provided.

Shakira was excellent. We had travelled a long way as we had been looking for a nearly new low mileage GLC with the right spec for quite a while. The car was ready for us to take a test drive, it was really well presented and was as new. Shakira explained everything that had been updated from my previous c class. It was the most stress free purchase of a car, we went through the numbers and bought it. Thank you Mercedes Exeter just wish we lived nearer.

Collected and returned the car. Kept me informed about requirements and work carried out

Entering the Mercedes sight in probus your greeted by the most lovely, smiley and helpful staff. They were efficient in helping me and were so friendly and welcoming. I’d absolutely will continue to have my car serviced at Mercedes Probus. There service even encourages me to continue using Mercedes our family car! Thanks again to all.

Fantastic as usual. Pash was extremely helpful as were all the staff

Had a great experience with Exeter Mercedes south west . Lizzie Davis was exceptionally helpful , friendly and down to earth when test driving and later purchasing the van I had seen online . Well done Mercedes !!! If all your sales people are like Lizzie then you can’t go far wrong . 5 stars all around !!!

Ordered a Mercedes from these fine people in April and received it a week ago. Pash at the dealership handled everything for me and it was a very smooth buying experience, they delivered the car to my address in pristine condition and I'm very happy.

Car was collected for a service and it's first MOT. Under chassis video was emailed to me. Everything was conducted very well and the car was washed and returned (it didn't need a valet).

I had a fantastic experience with the team at Mercedes-Benz of Exeter. I initially had a subframe inspection which the car failed so i tried to book in Taunton, but they couldn't see me until June. With my MOT set to expire on the Saturday, I was in a real bind.
​I called Exeter on Friday, and despite being fully booked, they managed to squeeze me in for a last-minute appointment on Wednesday. They did exactly what they said they were going to do, kept me updated throughout the entire process, and had everything sorted by Friday. I felt truly well-treated, and their willingness to help me out in a pinch was amazing. I highly recommend them for their professional service and brilliant communication.

Usual good service from Pash. We have been doing business for many years now. Always good to meet with a familiar face.

Great experience from start to finish with Ian. He made the experience effortless and provided us with every bit of information we needed. Would recommend to anyone who is looking to buy a Mercedes commercial vehicle !

I was offered a service of 2 hours both online and verbally but then was told the day before this did not exist in Plymouth although you can still book online. Therefore I had to change my arrangements to fit in without knowing when I would receive my car back .
When returned a boot shelf fault I had asked to be rectified was apparently due to me damaging the fittings, the scenario offered as I explained was impossible in practice, the answer was it’s my problem and pay over £600 and they wound resolve in addition all they were interested in was trying to sell me a service agreement at 45 per month.
I’ve now escalated my concerns and hopefully Mercedes will rectify this .

All good apart from no video sent of the underside of the vehicle?

Erin at Taunton Mercedes is the best! Arranged my service plan, step by step information given and went out of her way to get my car delivered back to me. Erin really went above and beyond, she really is a credit to Taunton Mercedes 🎉

I recently purchased a new car from Mercedes-Benz of Taunton this being are fourth new one and had a great experience from start to finish. Vicki and Alex were both fantastic to deal with—professional, knowledgeable, and genuinely helpful throughout the whole process.

From the initial enquiry , everything was handled smoothly and efficiently. They took the time to answer all my questions, kept me updated, and made sure I felt confident in my decision without any pressure.

Its clear they both take pride in delivering a high level of customer service.

I’d definitely recommend Mercedes-Benz of Taunton, especially if you get the chance to work with Vicki and Alex. A genuinely positive buying experience.
Thankyou to all . 😃

We recently bought a new GLC from you MB at Taunton. Right from the first time we set foot in the building we were made to feel very welcome by the receptionist. We dealt with Pash for the purchase of our new car and he is excellent - very efficient, knows his product and always has time to tell a good story! We never once felt rushed although you can see the dealership is busy. Felt like a very nice place to be, everyone we saw was smiling and friendly - and the car is fabulous! Thank you.

I have been with Mercedes since 2015. From new sales to service, to fault finding, to pot hole damage. All occasions albeit annual service etc they always been very welcoming from first greeting to a manager for service. Complete professional service for your car but as a returning customer it’s a joy to go as your treated with excellence & high regard.
Marsh Barton Exeter is second to non in their care for you as an owner & to your car.
You will not be disappointed.