Millets - Eastbourne Avaliações 

904
O TrustScore é 5 de um total de 5

4,9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de roupas desportivas
  3. Loja de bolsas e malas
  4. Loja de Artigos para Acampamento

Sobre Millets - Eastbourne

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, Reino Unido

  • 01323 409340

4,9

Excelente

O TrustScore é 5 de um total de 5

904 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(904)

5.559 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

If anyone needs walking boots- go and…

If anyone needs walking boots- go and see Phil!! He’s extremely knowledgeable and helpful and was able to narrow down the varied choices and options with ease. I will absolutely be recommending to friends, thanks Phil!

19 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Hugh was very knowledgeable and keen to…

Hugh was very knowledgeable and keen to help

1 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very helpful and very polite

Very helpful and very polite, and the staff knows what they’re talking about

14 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil at Eastbourne Millets went out of…

Phil at Eastbourne Millets went out of his way to help me with purchasing the right hiking boot for my new year adventures!!
Nothing was too much trouble for him and his advice and knowledge was exceptional!!!
Thank you Phil for finding me a very comfortable boot for my funny feet!!!

9 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Incredible team here at Millets in…

Incredible team here at Millets in Eastbourne.

We dealt directly with Phil and Tracey both of which very professional and knowledgeable on all the products.

Me and my girlfriend were after travel back packs for a 6 month venture across the south east of Asia.

And Phil and Tracey offered up their time and advice happily!

Great experience overall.

Safe to say I will be coming back for any other needs in this category.

Thanks Phil and Tracey!

7 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Having severe osteoarthritis in my big…

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest.
Lauren was so helpful and patient trying to help me. She even measured my feet which I can’t remember happening since I was a child.
Attentive throughout Lauren repeatedly went and found boots for me to try on. I think we probably got through 7 or 8 different sizes and styles before I settled on a pair of Merrell Accentor 3.
Huge thanks to Lauren for her help and patience.

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Friendly service and professional…

Friendly service and professional advice. Totally recommend! Thank you Lauren for your help 🙂

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Went to buy a Berghaus jacket recently…

Went to buy a Berghaus jacket recently and met with Lauren who works there, absolutely brilliant customer service, helped me with knowing what jacket was for my needs and was generally a happy person with a service with a smile! Would recommend!

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil was awesome!!!!

Phil was awesome! Very friendly professional and helpful! Will certainly come back if I need anyhting else! 😄

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil helped me choose a new pair of…

Phil helped me choose a new pair of walking shoes, excellent customer service!

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Tracie and Henry were both very kind…

Tracie and Henry were both very kind and helpful.

1 de dezembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

I'd like to leave this review as an acknowledgement of the fantastic service I received at Millets Eastbourne branch from Phil who went above and beyond to assist me with all matters. Fantastic service I was made to feel feel very valued as a customer and a big thank you to to Phil. Excellent experience around. Thank you to all staff. "I'll be back".

21 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Phil was very helpful in helping me choose the clothing I was looking for.

15 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Quality and excellent customer service

While we went into Millets to get some good quality items in the sales, the customer service we received from Henry in the Eastbourne Branch was excellent.

Will definitely return.

24 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Never before was shoe shopping such an…

Never before was shoe shopping such an insightful experience! My feet are dramatic 😂 (5.5 and too narrow for most brands). The people at Millets were super helpful. Lucky to have run into Phil - he took one look at my feet and understood what I needed and what won’t work. I was also short on time and rush buying right before the hike. Phil was patient and made sure the shoes are fit for use in the long run. Great experience!

17 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Huge shoutout to Phil…

I want to give a huge shoutout to Phil at the Eastbourne branch of Millets for his exceptional customer service. Phil is incredibly knowledgeable about footwear, and his expertise helped me find the most suitable hiking boots for my needs. This isn't the first time I've turned to Phil for help with buying boots, and once again, he went above and beyond to ensure I found the perfect fit.

He’s always so helpful, patient, and attentive, making the whole process smooth and enjoyable. It's rare to come across someone so dedicated and passionate about what they do, and it’s clear Phil truly cares about providing the best experience for his customers.

I’ll always return to this branch for my outdoor gear, knowing I can rely on Phil’s fantastic advice and service. Thank you,

23 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil couldn’t have been more helpful…

Phil couldn’t have been more helpful when we were looking for a new pair of walking shoes. In our opinion he went above and beyond, even coming in to work on his day off to help out the staff.

19 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great sales assistant

I went in to buy a straight replacement from my last hiking boots (I don’t really hike, I just walk around my allotment a lot). I asked for a size 7 from a young assistant who radioed for someone else and a lovely man called Phil appeared.
Phil took me the boot section, invited me to sit down while he measured my feet and lent me chunkier socks to put over my thin socks, advising me that although people buy footwear in the morning, it’s better to do that in the afternoon and feet often swell over the day.

Anyway, Phil bought the boots I requested but on checking how my feet stood in the boots said that my choice isn’t a great boot shape for my feet. He got me a slightly different pair (same price, nicer colour!) which I tried and this is the pair I have now, to wander about inside the house this afternoon to be sure they fit well.

Phil also showed me a different way to secure my laces so the boot doesn’t grip my ankles, a vast improvement.

Yes, I spent much more time in the shop then I planned to but I’m glad Phil was working this morning.

23 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I went in your shop in Eastbourne

I went in your shop in Eastbourne, I have been in many shoe shop over the last year, I went in because me trainers are leaking, it's the first time I've been in a shoe shop for many years and had the help and advice given to me with such professional advice and help,Phiand Laura are so friendly and helpful,,,thank you Phil and Laura so much.

22 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I was after real quality gear to get me…

I was after real quality gear to get me through the winters walks. Henry and Jason assisted with great advice, making sure I left with what I come in for. Great service. Thankyou guys.

20 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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