Millets - Eastbourne Avaliações 

904
O TrustScore é 5 de um total de 5

4,9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de roupas desportivas
  3. Loja de bolsas e malas
  4. Loja de Artigos para Acampamento

Sobre Millets - Eastbourne

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, Reino Unido

  • 01323 409340

4,9

Excelente

O TrustScore é 5 de um total de 5

904 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(904)

5.586 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing service thank you!!

Came in today to get my sister her stuff for forest school and was amazing service and was helped so much by Phil he was very approachable and made the whole experience shopping there a lot better! Will be back! Thank you for the amazing service

13 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great range of shoes available

Great range of shoes available. Fantastic service from Phil who really knows his shoes and was incredibly helpful.

13 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Walking shoes

Went to buy walking shoes for my charity Sahara trek for St Wilfrid's Hospice next year. Assisted by Phil, who was extremely knowledgeable and helpful. Measured my feet and advised on the best types of boots and also advised re socks and avoiding blisters. Felt confident that the advice I was being given was honest.

13 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil and all the staff are absolutely…

Phil and all the staff are absolutely fantastic 👏
It's a joy to shop in this store ✨️ because of the amazing staff !!
They should all get a bonus for their work ethic and knowledge of the products on offer .

3 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil was very helpful.

Phil was very helpful. Despite a busy shop and helping two others plus myself to fit new shoes. I eventually bought two pairs due to his assistance.

11 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

rucksack fitting

Excellent service when I had a rucksack fitted.
Staff of the Millets team Eastbourne, are a credit to your company, knowledgable and so helpful.
Thank you.

7 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good customer service

I was served by Henry today. In spite of being up to his ears in work he took plenty of time to explain two water-proofing products to me. He was helpful and professional, and drew a smiley face on my receipt.

10 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Polite, patient and helpful!

I really appreciated Henry’s low (no) pressure sales technique and kind patience! Must have tried on a dozen pairs of boots and am super happy with what I’ve got!

10 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil sales assistant

The sales assistant, Phil, took time to make sure I had a choice of walking boots to decide on. He explained the best fit and type of boot for the amount and type of walking I do. It was a personal experience, which I have not had in a shop for a long time.

10 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lovely, useful store

Lovely staff, found just what I was looking for in store. Lots of useful items in there and neat and tidy store.

3 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

#Phil

Went into store to buy some items for my sons DofE. Phil was super helpful, passionate and very knowledgeable. We already had a bag, but he provided some guidance on the correct ‘fitting’ for the bag we have…made a huge difference. Highly recommend store for products and service received. Thank you Phil!

8 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service from Phil at Eastbourne

We dealt with a gentleman called Phil. He went out of his way to help us. He was pleasant and polite throughout. He made suggestions with some of the products we brought. Really fantastic customer service from him. Thank you Phil

8 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Measuring feet , a good customer experience

Phil was very helpful and had great
Knowledge on shoe sizing.
It was a pleasant change to find someone who actually measured feet to get the correct size.

8 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil - hiking boot guru!

Phil at Eastbourne is excellent. Absolutely amazing at supporting you when looking for hiking boots. Single handedly managed 5 customers, all demanding his attention, all searching for the perfect fit without getting flustered or overwhelmed. Kept everyone happy by clear and polite communication at all times. The service he provided was old school service, he was knowledgeable, he was thorough and he made sure you didn't leave with something you weren't 100% happy with. Even though my perfect shoe wasn't in stock, you can be sure I'll be going back to Phil again when his delivery comes in. Thanks Phil, you took the stress out of hiking boot shopping.😊

8 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lovely experience with Phil

Lovely experience with Phil, very knowledgeable

7 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really good experience

I bought a rucksack and the assistant that served me , Phil was extremely helpful and knowledgeable about the right fit for comfort and ease.
He was very polite.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I visited Millets Eastbourne today to buy a pair of sandals

I visited Millets Eastbourne today to purchase a pair of sandals.
The store was tidy and looked inviting. The staff were friendly and welcoming and happy to assist in finding a suitable pair.
Lauren was particularly helpful, fetching several pairs and suggesting different options.
I will definitely look forward to visiting the store in the future.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Henry - a great Millets ambassador

Henry was a great Millets ambassador . From taking my initial telephone call to check stock (he was so helpful and polite) to me coming in to the store to buy the item he had put aside for me.
He was also able to verify and match the discount code I had found online saving me 15%!

A great role model for young retail execs. If only they could all follow his lead!

Made the shopping experience so much better than a faceless online process. Well done, Henry, and thank you.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thank you

Thank you, Phil for all your help this afternoon.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Phil was amazingly helpful and found me…

Phil was amazingly helpful and found me the perfect coat.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Eastbourne

Resposta da Millets - Eastbourne

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais