Really helpful staff. I returned an unopened boot care product (not suitable for G-tex) and was very well advised on hiking socks. Jay and his assistant were very helpful.
A empresa respondeu
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Veja o que dizem as avaliações
Excellent customer service! Really enjoyed getting advice from both Ryan and Jack about my new shoes. Would shop here again.
A empresa respondeu
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Ver mais
A empresa respondeu
I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de roupas desportivas
- Loja de bolsas e malas
- Loja de Artigos para Acampamento
Sobre Millets - Hexham
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contato
24 Fore Street, NE46 1LZ, Hexham, Reino Unido
- 01434 693606
4,7
Excelente
365 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant
Brilliant! Thank you so much for helping me with my backpack and for your friendly service
30 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Attentive staff
Very helpful and knowledgeable young man behind the counter. Made sure I got the right size. Good range of products.
29 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful staff and prompt.
28 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent advice/service
26 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
One of the assistant ( Ryan L) was…
One of the assistant ( Ryan L) was extremely helpful in not only finding what I was looking for but also advising the best purchase options. Thank you
20 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
New starter lad Ryan was very helpful…
New starter lad Ryan was very helpful for finding what suited me best for my walk up catbells very attentive ! Jenifer always very kind always greets me with a a pleasant hello overall very good shop !
20 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
ISLA was a SUPERSTAR.
ISLA was a SUPERSTAR.
Up n down stairs with different boots for me to try...sorry I didn't buy any!
VERY helpful experience.
Thank you
16 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service
A welcome hello and smile from the guy behind the counter on entering the shop is always a good start. Browsed and bought our shopping no problems. A pleasant experience in all.
6 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great Experience
Staff were extremely friendly and helpful in assisting with my purchase
11 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Very helpful polite staff
Very helpful polite staff.
Shop was a bit dark but pleased with the stock.
10 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi Jacqueline,
Thanks for the wonderful review!
I am delighted to hear that you are happy with our service.
We hope that you continue to enjoy shopping with us.
Regards,
Ethan,
Millets Online Reviews Team.
Very helpful staff
8 de setembro de 2023
Resposta da Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent Service
Really friendly, really helpful, and very good to deal with on price and if anything needs returning. Don’t often give five star ratings but they deserve it.
9 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
They didn’t have the size in trousers that I wanted, so they arranged a mail order and they arrived next morning.
Very impressive 😇
31 de agosto de 2023
Resposta da Millets - Hexham
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Millets Customer Care Team
Great service
My size wasn't in stock in store. Within minutes, the assistant had checked online, ordered my size and had arranged for it to be delivered to me at home at no extra cost. I received it a couple of days later. Great!
26 de agosto de 2023
Resposta da Millets - Hexham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
They had what I wanted
They had what I wanted, the staff were friendly, and they gave me a student discount. I'll be back.
8 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly respectful
The man who served me was friendly and helpful without going over the top.
7 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service and some good discounts
27 de agosto de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Super helpful and kind staff
Super helpful and kind staff, a great help with chosing the perfect shoes for hiking. Good prices as well!
2 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Friendly and helpful staff. Good stock.
Staff were not pushy but greeted me on entry and when I asked they quickly helped me try the right size walking shoe, They had 3 good options in brown leather just the ticket.
31 de agosto de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Jennifer and Clare superb
Jennifer and Clare were absolutely ace, attentive and knowledgeable when we visited twice in a week for wellies and walking boots. They both made the experience smooth and easy, happy 12 year old so easy life!! Thank you so much to you both
1 de setembro de 2023
Avaliação não solicitada
Resposta da Millets - Hexham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
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