Millets - Keswick Avaliações 388

O TrustScore é 5 de um total de 5

4,9

73 Main Street, CA12 5DS Keswick, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service. Didn't feel I was a bother at any time. Mya helped me through my difficult decision making on some new walking trainers. Nothing was too much trouble for her and she was ve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service, staff were great, especially Amy who was really helpful and kind. Prices were also super, very cheap, especially compared to other shops.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Needed new walking boots for my daughter’s upcoming DofE expedition. Was helped by a lovely young lady called Amy who helped me find a great pair of gortex boots and an orthopaedic sole to go with the... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de roupas desportivas
  3. Loja de bolsas e malas
  4. Loja de Artigos para Acampamento

Sobre Millets - Keswick

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

388 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly staff

Very helpful and friendly staff. Gave lots of good advice and showed me walking routes as well as helping me find a tent to suit my needs. Thank you.

29 de maio de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really impressed

Excellent service, staff were great, especially Amy who was really helpful and kind.
Prices were also super, very cheap, especially compared to other shops.

26 de maio de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A Great outdoor shop with knowledgeable…

A Great outdoor shop with knowledgeable advice from mya

17 de maio de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Didn't feel I was a bother at any time. Mya helped me through my difficult decision making on some new walking trainers. Nothing was too much trouble for her and she was very knowledgeable and friendly.

12 de maio de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very good service

3 de maio de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service . Was buying walking boots. Person helping very knowledgeable . Sorry forgot name. This store was in Keswick . Good price great choices

7 de maio de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Super, efficient service!

Aidan was very helpful and patient, my new Merrell shoes have been great for walks on the fells

26 de abril de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

On purchasing a new pair of boots

On purchasing a new pair of boots, Mya was very helpful, polite and cheerful. She remained upbeat even when having to clear up a **it & run, when some inconsiderate moron allowed their dog to dump inside the doorway.

4 de maio de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great walking boots and service

Needed new walking boots for my daughter’s upcoming DofE expedition. Was helped by a lovely young lady called Amy who helped me find a great pair of gortex boots and an orthopaedic sole to go with them. Genuinely great service, Amy was very attentive and an asset to the company

27 de abril de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Avaliado com 2 de um total de 5 estrelas

ONLINE ORDER SPLIT BETWEEN WAREHOUSE AND SHOP SUPPLY

I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and thankfully I opened it to find only one. I explained there was supposed to be two to the sales assistant, she was having none of it and insisting I only ordered one until I showed her the note inside which said "one item of two" apparantly one was delivered to store and the other was to come out of shop stock, which had already been packaged up when she found it. Surely there should be some link up to alert store staff to this fact as customers would not be aware of this. Had I not been vigilant we would have had to make the 45 mile round trip again to pick up the second shop packed fleece the staff missed. Procedural problem that needs sorted ASAP!

21 de abril de 2026
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Caroline was very knowledgeable and…

Caroline was very knowledgeable and patient taking time to make sure my new Brasher boots were the correct fit.

18 de abril de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Enjoyable shopping.

I popped into Milletts of Keswick to browse for some walking trainers.
A lovely young lady called Amy was extremely helpful and knowledgeable.
She advised me about different styles and was very patient.
I ended up with a pair of High walking shoes/boots which I had not thought of before.

12 de abril de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

New walking shoes

My daughter needed a new pair of walking shoes.
Mark helped us navigate the many options and choose a pair that are a very good fit and my daughter is very pleased with.
It was refreshing to have someone friendly and knowledgeable to serve us.

4 de abril de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Went in for some walking shoes

Went in for some walking shoes, well i must have tried every pair in the shop! The sales assistant was extremely patient and helpful, he couldnt have done more! Unfortunately i didnt get his name, but what fantastic service!!

1 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful staff

Helpful staff, who helped find the right sized walking boot. Good price.

25 de março de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great help and service

Mya was fabulous and really helpful.

17 de março de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service ( with a smile ) by…

Excellent service ( with a smile ) by Caroline and Stuart today . Went above and beyond in helping me with my purchase. Thank you both

18 de março de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mya was most helpful and knowledgeable…

Mya was most helpful and knowledgeable when I visited to buy a pair of hiking boots.

7 de março de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, both Amy’s and Amy were extremely helpful.

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

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