Millets - Newquay Avaliações 

770
O TrustScore é 5 de um total de 5

4,9

12-14 Bank Street, TR7 1JF Newquay, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de roupas desportivas
  3. Loja de bolsas e malas
  4. Loja de Artigos para Acampamento

Sobre Millets - Newquay

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 12-14 Bank Street, TR7 1JF, Newquay, Reino Unido

  • 01637 808971

4,9

Excelente

O TrustScore é 5 de um total de 5

770 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(770)

5.508 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I wanted to buy my 88 year old dad some…

I wanted to buy my 88 year old dad some walking sandals. I’d seen the Black Friday offer online but was in Newquay so decided to see if they had them in store, I needed them in 2 days for my dad’s birthday! No luck but Kayleigh the sales assistant went out of her way to ring the Bodmin store to see if they were in stock . Thankyou for all your help, you saved the day!

18 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Nice staff very polite and know what…

Nice staff very polite and know what she’s talking about very knowledgeable

14 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Super helpful and knowledgeable staff

Super helpful and knowledgeable staff, excellent value. James & Kayleigh helped us a great deal

9 de novembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The staff were very helpful

The staff were very helpful. They told us that we could buy what we wanted even though it was out of stock and they would deliver it free of charge to our house. The delivery was prompt and issue free.

28 de outubro de 2024
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great Service from Nick

We were served by Nick while on holiday last week when my husband left his stick in the services on the way there. He went above and beyond to find an appropriate stick for him. Very pleased with the service, he's a credit to the store. Thank you again.

27 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic help from Sarah today when…

Fantastic help from Sarah today when buying some new hiking boots. Excellent service. Thank you :)

29 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great shopping Experience

Called into the Newquay store and Sarah S served us , so very helpful. Great to have a decent shop experience

10 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service provided by…

Excellent customer service provided by Nick & his colleague. Couldn’t have been any more helpful if they tried. 5 stars!

24 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Avaliado com 4 de um total de 5 estrelas

I bought a mid layer

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours.
Come on Millets! Enough of the boring black colours in menswear, let's have more bright colours for men, in clothes, and shoes.

18 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Thanks for taking the time to leave us your review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Avaliado com 4 de um total de 5 estrelas

I was pleased to find Holly at Millets…

I was pleased to find Holly at Millets a week ago. I needed some new joggers and she was very patient and helpful. I am very happy with my shoes and didn’t have any wearing in issues. You have a wonderful person in Holly. She is a Gem.

9 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Exceptional service from Holly

Exceptional service from Holly. She really listened, was extremely knowledgeable and was very patient in helping me choose the right walking boots for me. I am so pleased with my purchases and wish more shops had customer service like this.

11 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good and friendly service

I was very well looked after by Kayleigh when choosing a new pair of boots, and walking trousers. She was very helpful and knowlegeable.

5 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Newquay Store

Newquay Store.
My husband was assisted by Sarah R who was very helpful & professional - will definitely use this store again

9 de outubro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Purchased an inflatable tent in Newquay…

Purchased an inflatable tent in Newquay branch.
This did not arrive and did have to go on holiday without it. No explanation from Millets head office or customer care which was diabolical.
Staff at Newquay branch were fantastic. Very pleasant and helpful, especially manager Sarah S who went to exceptional lengths to resolve situation. I am a regular customer of Newquay branch and will continue to be. Now wary of purchasing any large items due to supply issues. Ordered product on September 7th. Not available to collect until October 2nd.

7 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Super service

We bought two Berghaus Maitland jackets, replacing two older styles bought 17 years ago. Worn once in heavy rain and wind of Cornwall’s coastline, we were both soaked. Thinking we had not correctly worn them, we contacted Berghaus. After explaining our experience, they recommended we return them to Millets. Sarah S treated us to an unequivocal and totally professional response. She checked the jackets after we explained our situation, whereupon she immediately refunded our costs and apologised for our trouble. Well done Sarah and Millets for a super service. We will be back. Thank you.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Sarah was friendly

Sarah was friendly , knowledgeable and very very helpful

27 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

New hiking boots

Visited the store to get some new hiking boots. Was helped by James, he was very knowledgeable about the brands and styles and helped me narrow down my requirements, then patiently got me about 6 pairs of boots to try on. Great experience, and found the perfect pair, thank you!

18 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Easy to order online

Easy to order online
Good quality item

25 de setembro de 2024
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Amazing service

Well, what can I say about the amazing service we had from the staff at Millets in Newquay, especially James. From the moment we walked in till the time we walked out james was professional and nothing was too much trouble for him. He even made the time to show some love to our Patterdale Terrier puppy Ruby. James made such an impression that we went back a few times for separate purchases when we could quite easily have gone elsewhere. So on closing I just want to say thankyou to James and hope that Millets managers rewards this young man as his customer service is off the chart.

18 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Holly really helped me pick the right boots. She was very patient , could see by the way I was walking the boots I wanted were wrong. Thank you the boots I got fit well and a good price. Thank you!!

20 de setembro de 2024
Avaliação não solicitada
logotipo da Millets - Newquay

Resposta da Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

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