Miniso Avaliações 

DON'T GO TO STONEBIERE MALL IN FRISCO, TX. HORRIBLE CUSTOMER SERVICE HORRIBLE PEOPLE...
I guess customer service has changed since the last time I worked in it. You are allowed to be rude to your customers. Set up a display in the middle of the day in front of the store, but no customers are allowed to touch the product.
But God forbid I go talk to a manager about one of their employees being rude to me. They are just as rude and ill-mannered as their employees.
Someone needs to do something about this store.
I wish you could give negative stars. I would say -10.

Ordered 5 items but only 4 delivered. Emailed their customer service team and got no reply back. Still awaiting the 5th item.

Such a terrible experience. They had this "Sale" on their website and I ordered a number of items. Then about 4 days later they emailed me "regarding the cancellation of my items". I advised that I didn't cancel anything and they said that many of the items were no longer in stock so they cancelled most of the order.

I then asked how longer until the remaining items would ship and I waited... I emailed again and again no response. I emailed several times and no one had the courtesy to ever respond.

Finally, the items did arrive and some were missing and the ones that arrived in a badly packed shoddy box and the items were all very low quality. I emailed to advise that some items were missing and what a dreadful service and surprise, surprise, still no one has responded to my emails.

A truly dire experience. Definitely avoid this shop.

In qutaisi minisos workers workers are really mean and when you wanna buy something so of course you have to test it so when you pick up the tester they yell at you.

I just don't understand the sudden change of pace towards the main audience MINISO is trying to attract.. is it adults or is it kids? Can make up your mind or not?

The products can be faulty at times when chosen wrongly, so its best to just buy a plushie or something, but most likely even a plush would suck after a while.

Though, the WORST part about it is the BLIND BOXES, cause those things are literally the influence of young gambling, if you don't get the one you want in the first box, then you'll be tempted to buy more and more until your money run out.

Staff members usually block the way when restocking, most of them look tired/unpleased when working with the customers overall.

Acquisto effettuato ieri 13 febbraio da mio marito....mi ha raccontato com'è andata....e di mio marito mi fido perché anche se giovane è ancora vecchio stampo! Accoglienza con un sorriso e quanto ha chiesto consiglio sono state fantastiche....questo in corso Mortara a Torino nord! Invece per Torino al To Dreams....un po' meno bene....xchè ragazze un po' musone e non per niente accoglienti....e poi al mattino avevamo chiamato per un articolo chiedendo se era disponibile dando ok ma arrivando lì non era PRESENTE.....

Leuke spullen, maar helaas Primark kwaliteit. Wordt gemaakt in China en voor veel geld verkocht. Een donut poppetje van 3 centimeter, wordt verkocht voor 6 euro. Ik ga daar niks kopen.

I had a really lovey shopping experience today at the shop the staff was really helpful to me and help me out with the size of the toys I was not sure witch one to bye and the lady help me choose the right one I can’t remember her name

Miniso feels overpriced for the quality you get. While the items may seem appealing at first, they often don’t hold up well, making the higher prices feel like a letdown given the poor durability.

I bought gifts on Black Friday at Westfield Topanga, CA. Nobody told me about the 7 day return AND MUST HAVE RECIEPT! My daughter didnt get the gift until a month later and the $27 light up Hello Kitty mirror didnt light up. I went to return it in Valencia Mall, CA. The people who work there are SO RUDE!! I asked to just exchange for one that works, she told me no. I asked her to look up my order so she can see it was Black Friday, she said she cant. I asked her to look up my account with Miniso, she said it shows nothing, She and her manager were beyond rude and unapologetic about it. She said ther is no number to call customer service and basically too bad for me. I WILL NEVER SHOP AT MINISO AGAIN!!! WHAT A JOKE!

(Miniso UK) I ordered on the 14/12/24 and never received a confirmation email. Thought it was odd but gave them a few days as the money had bounced out my account. £19.99 doesn't seem a lot but is christmas after all. I let a week go by and with no tracking or email or sign of the parcel, I check my bank and see the money never came back but the company still haven't delivered. Instead, I email all nice, asking where my parcel is or if they could chase down as to why I was charged if the order never went through.

I still didn't hear back so on the 02/01/25 I sent an email along the lines of:
'I reached out recently about an order. I ordered the hello kitty felt tip pens and the hello kitty seat cushion of which neither of them have arrived, nor have i received a confirmation email or a reply to my previous email in two weeks.

I am just wondering if this could be chased up as I am £19.99 down and no products to show for. '

Then I proceeded to include all my details to be traced. I still haven't heard back and even though I could go to a store which is a good two hour drive away, I fear they won't be able to help either, nor do I wish to support a company that have ruined a gift. Do not order online and visit their stores if you do need to purchase. Also make sure you are set on the purchase as their phone isn't manned and emails seem to disappear.

It's actually so disappointing.

I bought a mickey earphones and it had problem. The staff face like shit. Use a very long time to solve my problem. Really wasting my time and money !!!

The Miniso at Lime Ridge Mall offers terrible service. My daughter purchased a small charger, and nowhere on the box did it indicate that a separate cord was required. The iPhone cord that comes with the phone does not fit the charger. When we tried to return the charger, the store manager tested multiple cords out of their drawers and the back room and eventually told us we needed to purchase a separate cord from their store.

We refused to spend additional money on a cord, but the manager still refused to process a return. As a result, we are out both the money we spent and the product we purchased.

The charger is useless without the specific cord that their store sells with one end of the plug fitting the charger- so I didn't even take it with me but left it at the counter.

Do not shop here. Their imported products are incompatible with North American charging standards, and their return policy is unreasonable.

I made a purchase of three water bottles with cinnamon roll, pompompurri and pochacco for my daughter for Xmas. I asked the lady at the register if I can return two of these if my daughter doesn’t like it. I was not certain which character she likes so I bought them all and I will return the other two that she doesn’t want. The lady said yes that I can return the items within 7 days as long as they’re not used. When I came back to return the pompompurri and pochacco, I was told I can’t return anything that was given a discount or members points. Ha! What a joke. Apparently they cannot give you credit or refund if you purchased anything during their $5 off for spending $40 or more. Such a scam. Don’t buy anything here unless you are sure you don’t want to return. Also, their EarPods are defective but you can’t exchange them if they’re over 7 days.

Worst customer service. Worst shop. Never going again

When I was checking out, asked if the green stuff animal is a dragon. Because wanted to buy a stuff dragon for my granddaughter who was born in dragon year. The front desk lady said it is. But after she scanned, the screen showed it is a dinosaur. Then she offered if I signed up for the membership, she can give me $5.00 off plus $1.00 discount. I agreed to sign up based on her offer. After I gave her my phone number and email address, she could not give me the $6.00 off. But I already was signed up by her. I insisted she should do the right thing. Then she left. I requested talking to the store manager about this sign up discount issue. Another employee told me the employee who just signed up me is the store manager! They can not do anything about the issue. I asked them to delete my account. The second employee said she can’t. Final words : The full Video , if available at the store located in Westfield Valley Fair , Santa Clara, CA should prove my case.

I purchased the Miniso Q66 earbuds last month, and they performed well initially. However, recently the right earbud's volume significantly decreased, and now the left earbud is unable to charge. Despite the product never being exposed to moisture or being dropped, these issues have arisen. As a result, I am extremely disappointed and will not consider buying Miniso products in the future.

Staff or cashier was an absolute liar. She was an Indian chubby short lady, that was gaslighting my family. It starts when me and my sister were visiting the shop when I was testing out the function of a pen, when the lady saw this she said the we would have to pay if we used it. Understanding the matter I put the pen back and walked out of the store, but my sister still wanted to explore the store, the lady stopped my sister and demanded her pay for the pen for me using it while threatening her with calling the police. If not for a Chinese polite man stopping her, my sis would not have got out of the store without paying. We then told this matter to our parents to confront the lady to prevent her behaviour from affecting others. When we confronted she gaslighted us by saying she said if we spoiled by the pen I would have to pay, but she clearly said the if u used it u had to play the first time. She also said the I had recently visited the store a few months ago and spoiled something, when I said that that day was the first time I communicated with her, she changed to the topic to saying that she told my friend instead clearly trying to proof us wrong. When my sister asked why she never said that “l” have a record of spoiling the stores things when she stopped her from exiting the store. She changed the topic about her salary and how long she worked at the store, showing that she clearly made this story up to gaslight me and my family. This staff is an absolute liar and gaslighter, do not visit this store to prevent any problem for u and ur family.

Wanted to buy a girls surprise box for my sister for Christmas and the box broke from the bottom right after I left the mall.

WORST PLACE EVER!! DO NOT BUY...I REPEAT DO NOT BUY!!!