Miniso Avaliações 

Whilst in the shop they were advertising an item they didn't sell so I asked why and one of their assistants who wasn't part of the conversation gave me a torrent of abuse.
Secondly, when we got home, 1 item didn't work and another was just an empty box and surprise surprise no receipt was provided. Shame on you miniso Ballymena.
Definitely won't return to that shop.

Visited my local Miniso and was surprised at how assistive, friendly and welcoming the staff were. They went above and beyond with finding the right-sized item, searching through the back inventory. I also happened to snatch the last “yummy” series plush on the shelf that I’ve been eyeing. It’s so SOFT.
Happy with my purchases. 5/5 for customer service, affordability and stock availability. Highly recommend going in store.

First off, if I am able to give a zero rating I would.

I was at miniso in Oshawa center, my kids saw 3 smiley face stuffy priced at $3.99 and showed is was $14.99 when the employee scanned it. She advised that miniso does not do corrections or price adjustments. I was disappointed to know that they wouldn't honor the price, even though there was a sign that Cleary stated they were for $3.99. I work in media and this is unacceptable. Any other store that you go into whenever thei
I visited the store on July 7th around 1:45 pm. Please see the cameras in the store for accuracy of the situation.

I have my four kids with me and wanted to get 3 of them. I spoke with Marco who is the manager of the store and said he would only offer me one free plush. If all three of my children wanted one how is that fair. I don't think that Marco or the employees even tried to resolve this issue or even offer anything to ensure my satisfaction.

I had emailed the complaint email
who got back to me after 5 days- was no help and after my reply it's now been almost a month with no response.

Miniso Online (USA) seems to be poorly managed and maintained, leading to unfulfilled orders and lack of communication. I placed an order on the website because their social media advertised some good sales. The website states orders are filled between 2-3 business days, which isn't necessarily a guarantee, but you'd assume a company would contact their customers if there were delays. I waited a week (in business days) to email them and ask the status, as it still hadn't been fulfilled. I received a generic response from customer care, stating they were upgrading the warehouse and they'd "arrange the order in 2-5 days". It's now been nearly a month since I placed the order and I've had to open a Paypal dispute, as I've not heard from them again or received my order. If they are truly upgrading the warehouse, perhaps put a notice on the homepage to let customers know that there would be heavy delays. I don't think they are actively trying to scam anyone, as it is a legitimate company with stores across the globe, but I do think they have poor customer service and inventory management. This doesn't appear to be a new problem, reviews across the web for Miniso Online in other locations, take months to receive refunds or partial orders, as items weren't actually in stock. It's very disappointing, as I like the retail stores and the products they carry. I would avoid shopping with them online, at least until they can be trusted.

Order supposed to have arrived but the delivery company keep saying they're trying to collect but the store isn't handing it over.
So either the store is absoloutely poor at knowing their job, or the courier (EVRI/HERMES) is. The store picks the courier so that does fill me with confidence.
Useless. 1st and last order and really wouldn't recommend. Customer service non existent too. So now I don't have the money I don't have the order and the courier hasn't even picked anything up because the store won't give it to them.

I went to miniso mall of emirates with my friend,the employee's are very friendly and approachable most especially Geneva,the product is good quality and affordable in price.

I went to miniso mushrif mall to buy for my kit...and I spoke to 1 lady named Christine working there, she was very helpful and so kind to assist me. Talking with her, really made my day🥰🥰 after working for long hours duty.

Non accettano American Express. Una stella.

Subject: Complaint about Racial Profiling by Store Employees
I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding a distressing incident that occurred at your store in Punta Cana, Dominican Republic on 24th June 2023. It is with a heavy heart that I bring to your attention an instance of racial profiling that I personally experienced, as well as witnessed being inflicted upon other customers of diverse backgrounds.

I value and appreciate the services your store provides, as it has been a convenient and trusted establishment for my shopping needs. However, the incident I am about to describe has left me with a profound sense of discomfort and undermined the trust I had in your store and its employees.
On 24th June 2023, I visited your store with the intention of purchasing beach sleepers. As I entered the store, your employee asked me rudely to hand over the grocery bag that I was carrying as per many stores policies, I complied and handed the bag and proceeded to enter. I couldn't help but notice that many white customers entered the store with many bags similar to mine and were not asked to hand them over and the way in which certain employees closely monitored and scrutinized customers who appeared to be from minority backgrounds. It was evident that their behavior was motivated by racial bias, as they subjected these customers to unwarranted suspicion and treated them differently from other patrons.
Regrettably, I, too, became a victim of this unjust treatment. While browsing through the store, I noticed an employee shadowing me at an uncomfortably close distance, making me feel singled out and targeted solely based on my race. This experience was not only distressing but also degrading, as it violated my rights as a customer and as an individual deserving of equal respect and dignity.
Racial profiling is a grave violation of human rights and goes against the principles of fairness, equality, and inclusivity that should be upheld in any establishment. As a customer, I believe that it is our collective responsibility to foster an environment free from discrimination, where everyone is treated with dignity and fairness, regardless of their race, ethnicity, or any other characteristic.
I urge you to address this issue promptly and take immediate action to rectify the situation. When I asked the manager of the store why they were profiling black customers she ask me to live. Here are some steps I believe should be taken to address the problem and prevent its recurrence:
1. Conduct thorough training sessions: Organize comprehensive training programs for all employees to raise awareness about the importance of diversity, cultural sensitivity, and the detrimental effects of racial profiling. Emphasize the values of respect, inclusivity, and equal treatment for all customers.
2. Implement clear policies: Establish and enforce explicit policies within your store that explicitly condemn any form of racial profiling or discrimination. Clearly communicate these policies to all employees, making it evident that such behavior will not be tolerated.
3. Encourage reporting and accountability: Create a safe and confidential system for customers and employees to report incidents of racial profiling. Implement appropriate mechanisms to investigate and address complaints promptly and fairly. Hold employees accountable for their actions and impose appropriate disciplinary measures when warranted.
4. Promote diversity and inclusivity: Actively foster an environment that celebrates diversity and inclusivity by showcasing diverse staff members, incorporating diverse perspectives in decision-making processes, and supporting community initiatives that promote equality.

I sincerely hope that you take my concerns seriously and take swift action to rectify the situation. I believe that by addressing this issue head-on, you can demonstrate your commitment to creating an inclusive and welcoming environment for all customers.

I would appreciate a prompt response from you regarding the actions you intend to take to address this matter. Please understand that I am cutting my vacation short in Punta Cana due to the distress this incident caused me. Please ensure that discrimination and racial profiling are eradicated from your store.
Thank you for your attention to this important matter.
MARITZA C.

The assortment in the one and only store in germany is always the same, It never changes.
While other miniso stores around the world are full of cute Sanrio products, this store is still stuck with we bare bears, marvel and even old Halloween things!
You would ensure a lot more attention and sales if you would finally bring all the Sanrio products to the store in Germany.

and unfortunately you don't answer messages at all, i've been trying for months, but only get automatic messages that you'll get back to me soon... which never happens. I am very disappointed and don't know if I will buy from you again

Da #miniso Napoli mio figlio di 4 anni ha fatto cadere accidentalmente un tazza dai loro scaffali strapieni. Mi hanno fatto pagare 13 euro di cocci. Non ci tornerò mai più.

Good collection of soft toys and household products and affordable price and staff is very good moral of talking special for Nirpona she is amazing in customer service at dlf mini so store..
Thanks you miniso visit again soon
Rovindra

Why would you discontinue one of the best things you were selling! The inkjet series of scented candles were SUPERIOR! I miss 'Apple sake' so SO much. Never loved a candle fragrance more. Extremely sad and disappointed. Bring it back if you can, please.
(The new fragrances are no match to the old ones.)

No customer service on the weekends, and their products don't even work properly.

Everything of this company products is low quality things.

The employee was not friendly at all. She did not make an effort in trying to obtain my information for my rewards program. She was not friendly at all and did not even smile at me while I encountered her in the aisles while shopping.

Please note that this was at the Vaughan Mills location. Shopping between 4 to 5pm.

Please do not buy battery operated devices from MINISO.
They do not check the product as they do not keep batteries in store and they have a Do not refund policy.
Pathetic customer service

I purchased a Plush soft toy online from Miniso Melbourne, Australia. The item sent to me was covered in a grease like substance that will not wipe off. I contacted their customer service department and was offered a vague apology and then was advised to "put it in the wash or wipe it with a damp cloth". No offer of a refund or to have another item sent to me as a replacement. They sold me a dirty, used looking soft toy and then expected me to simply wash it! I told them this was not good enough at all and now they will not return my calls or respond to my emails. Terrible customer service and I will never buy from this business again. Avoid at all costs.

Product was overpriced, never arrived, and had no help from customer support. Wouldn’t recommend!

I bought a defective headphone in Miniso Square One in Canada, as i was trying to exchange it with other similar item or a refund, the manager told me that they have this no return and no exchange policy unless it is a manufacturing defect. I told him that is a defective one and a customer has right to return it within seven days from the date of purchase. They finally allow the exchange only after i unintentionally raised my voice. Do not purchase any electronic products on this store because they will give you hard time returning it. The amount maybe too small but it is the exercise of that right that matters.