I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the se... Ver mais
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Veja o que dizem as avaliações
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
A super reliable, very efficient and trustworthy company, one of THE BEST of its kind and(!) - very reasonably priced with an outstanding customer service. I must highly recommend. MOBAL FOREVER!!! Tr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contato
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Muito Bom
933 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I experienced not a single trouble…
I experienced not a single trouble during my stay in Japan, everything worked perfectly. I got professional help withd adjusting my mobile phone settings properly. It was quick and easy.
31 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback and we hope that you enjoyed your stay! Your review is greatly appreciated and we are delighted to hear the service worked as expected during your time in Japan!
Great eSIM for holiday
I bought a 30 day data only eSIM for our trip to Japan from England. I installed it in the UK the day before travelling and once I got to Japan, it was activated. I had great fast coverage wherever we went, from Tokyo to Osaka, with some rural towns in between. I had better and faster coverage than my UK sim provider and was very pleased that I had it.
24 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for your review and we really appreciate your feedback! We are pleased that the data connection exceeded your expectations and we hope to hear from you again in the future!
Made life stress-free while travelling
Used this everyday whilst traveling around Japan. It worked much better than the cheap device I got last time which never had a signal or much data. Having huge data meant I could watch anything for as long as I wanted during long Shinkansen rides. I didn’t have to sweat about how much data I was consuming so kids were happy too. So glad we got this. Big help when you need to use Google Maps/ Goggle translate or research places to go and eat at.
17 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to provide your feedback and we hope to hear from you again in the future! We understand that making travel plans can be frustrating and so we are delighted to hear that our service met all your needs during your stay!
Positive experience
The service was activated immediately, there were not any problems with the data usage, no delays and great connection.
14 de novembro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your review! It's great to hear that you found our services easy to use and that you were provided with a seamless connection during your stay!
A great esim for a stay in Japan
I used this company's esim for 12 days while staying in Japan. It was working great all the time and I didn't have any problems with access to the Internet. I really recommend it
31 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback and your recommendation is greatly appreciated! We hope that you enjoyed your time in Japan and it's great to hear that the service worked as expected and that there were no issues during your stay!
I finally made it to Japan
I finally made it to Japan and it surpassed my expectations- Tokyo is just wow! You definitely need a reliable SIM partner and I fully recommend Mobal. My data eSIM was easy to install and it came in very handy.
29 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
It's always great to hear from our customers and we really appreciate your feedback! We are delighted that the service exceeded your expectations and we hope to hear from you again!
Highly recommended
I've been in Japan two weeks and Mobal has been invaluable. I've never used an eSIM before, but it was easy to setup and works great.
24 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
This is great news and thank you so much for taking the time to leave a review! We are pleased to hear that you found the service simple and easy to use and we hope that you enjoyed your stay!
First experence
I am very positive suprise of useing e-sim card during my time in Tokyo. Sińce I got to the Tokyo's Airport my friend Declan Somers provide my e-sim card and sińce the I could start useing it. I was able to contact with whole my Familly and the conection was great every time. In the Hotel I use internet on my laptop from e-sim and also conection was great. I think this is the best option to stay in touch with friends and Familly by useing mobal e-sim
14 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to provide your feedback! We are delighted to hear the service met all your needs and we hope to hear from you again in the future!
Bad experience
Bad experience. According to directions from Mobal, i should get connectivity within 24 hours max, actually should be 15-30 min. Coming on 40 hrs, no activation code provided, due to provider issues “please be patient “. That is not what was promised. Asked support 3x for cancel and refund as they have not delivered product as promised got zero response. So customer support is not responding, I have spent $$ and have nothing. I need to go get a physical SIM card and need Mobal to pay me back.
20 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for sharing your feedback, and we sincerely apologize for any frustration the delayed activation has caused you!
Regrettably, a system-wide issue at the network level caused delays in eSIM activations, affecting some of our customers, including yourself. We understand you paid for immediate service, and we are sorry that these issues prevented us from delivering the service within the timeframe we pride ourselves on.
The issue has since been resolved, and all eSIMs have been activated. However, we completely understand that you’ve made alternative arrangements. As such, we would be happy to provide a full refund for your order. Please kindly send an email to care@mobal.com with your order number, and we will ensure the refund is processed promptly.
Once again, we are truly sorry for the inconvenience caused and appreciate your patience and understanding.
Arnaque totale
Arnaque totale. Achat de 2 esim 50 Go pour notre voyage de 16j au Japon. Tout va bien jusqu’au moment d’activer les cartes la veille du départ…les codes sont en cours d’émission, mais une problème technique chez le fournisseur empêche la création des codes, ça fait 3 jours que le problème n’est pas résolu, aucune nouvelle du service client, malgré les relances
20 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to provide us with your feedback.
We sincerely apologize for the frustration caused by the system error at the network level, which regrettably delayed the activation of some eSIMs, including yours.
The good news is that the issue has now been fully resolved, and all eSIMs, including yours, have been successfully issued. We’re glad to see that you were able to install your eSIMs and have since used the data as planned. Additionally, I can confirm that our customer service team has processed a refund for you as a gesture of goodwill due to the inconvenience caused by this delay.
Once again, we truly appreciate your feedback and apologize for any disruption this may have caused. We hope you enjoy the rest of your trip in Japan!
QR code Didnt work
QR code Didnt work. Setup tutorial also didnt work.
Waste of 4900yen
16 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for providing your feedback! We are sorry to hear that you experienced issues with your QR code and set up tutorial.
Please email care@mobal.com with your order number and a member of our customer service team will be happy to investigate this matter further for you.
It's reliable.
13 de julho de 2024
Avaliação não solicitada
Mobal works ‘almost’ flawless
Mobal works almost flawlessly, but for travel in rural japan reception is not the best. It’s sad it’s on the Docomo network and not SoftBank. The ESIM pickup was horrible, I arrived in Osaka KIX in the evening, the pickup point had just closed. I had to sleep in the terminal just so I could pick up the e sim in the late morning… and the fact that it is a esim that needs to be physically delivered too… it’s stupid. I know it’s due to regulations but the pickup point should at least be 24 hours at an airport or multiple pickup locations.
Edit: thank you Mobal for your reply on the review but the information you are giving me is incorrect. I have not been in touch with you earlier through email. I stay to my opinion that the delivery of your e-sims are not the best, but otherwise your services are pretty great. Of course it was my choice to sleep in the terminal, but I really needed the esim asap and the most flexible option to me was to wait until the pickup point opened which was a whole nights wait in the terminal. I feel there must be better options or just other pickup point in the city for situations like these where the customer arrives evening time or late nights
10 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
We appreciate you taking the time to provide us with feedback regarding your recent experience with our service.
Using the details you have provided, we believe we have located your account and emails to our Customer Service team.
We can see that prior to collecting your Japan Voice + Data eSIM Access Code, a member of our team explained the I.D. requirements (for voice capable eSIMs) that are entirely outside of our control.
We also provided you with the collection point opening hours on a number of occasions and advised that if you arrived at the pick-up point out of hours, you could always collect your order the next day or from one of our other collection locations.
As we did not hear back from you after this information was provided, we assumed that you had collected the Access Code without issue; however, we are sorry to hear that this was not the case.
Thank you once again for your feedback and if there is anything else we can assist you with in the future, please do not hesitate to contact our team again!
Easy to use, the perfect plan for us
Great plan, perfect for our trip
3 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Ayesha, thank you so much for taking the time to provide your feedback.
We are delighted to hear that you enjoyed using our services and that our plan was suitable for your needs!
We hope you had a wonderful time in Japan and to hear from you again in the future!
Making mobil easy
Easy to get, easy to understand, easy to use and full transparency. Amazing service
9 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are delighted to hear that you found the whole process simple to follow and that the service met all your needs!
Thank you again for your kind review and for choosing Mobal!
A little late with this review
A little late with this review. We used 2 x eSIMs in Japan last December/January. Great service and coverage.
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Allan, thank you for providing your feedback.
We are delighted to hear that the data connection for your Data Only Tourist eSIMs was reliable throughout your stay in Japan - we would expect nothing less!
Thank you for your review and for letting Mobal be part of your trip!
Perfect
I used Mobal's data eSIMs on a recent trip to Japan and was very happy with the whole experience - ease of use, network speed, price. I'll definitely use Mobal again.
6 de julho de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to provide your feedback.
We are delighted to hear that you were very happy using our Data Only Tourist eSIMs during your recent trip to Japan!
We thank you for the recommendation and hope to hear from you again in the future!
Mobal fulfills a need in Japan for foreigners
Mobal provided exactly the service I needed from 2017-2023. Their products are reliable and their customer service is prompt and fair. I'm grateful to Mobal for providing a service accessible to foreign people living in Japan. If you are new to Japan, Mobal is the obvious choice for convenience. I only changed carriers because I joined a family plan.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are pleased to hear that you found our products reliable and that our Customer Service team were able to assist you efficiently and in a timely manner.
Thank you for your kind review and for your recommendation!
A Mobal e-sim during my last visit to…
A Mobal e-sim during my last visit to Japan made the trip so much easier. I’ve used a physical data sim from them before, and the first time I needed help from their customer service. But the e-sim was really straightforward and easy to install.
The price is very competitive, and I like the fact that they give some of their profits to support good causes.
18 de março de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Bente, we appreciate you taking the time to provide feedback about your recent experience with our service.
We are happy to hear that your Data Only Tourist eSIM made life in Japan easier during your visit and that you found it good value for money!
We are pleased that our Customer Service team were able to offer support and that the eSIM was easy to install and use.
It’s also great to hear that our Company ethos and charity work attracted you to our services! Every purchase makes a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
We thank you again for your repeat custom and look forward to hearing from you again in the future!
No more vacation hold on version 2.0 SIM?? :(
For many years, I had your version 1.0 SIM that allowed for a vacation suspend (so that I didn't have to pay the monthly fee whenever I was absent from Japan for a period of time). That SIM was accidentally disconnected last year when I was simply trying to put my SIM back on vacation suspend - and upon discovering this a year later, I was told your version 2.0 no longer allows for a vacation suspend. This is a HUGE miss for many expats like me who do have to bounce back and forth between countries and I would love it if the vacation suspend can be applied to your version 2.0 SIM. Otherwise it is a huge overhead for me having to change phone number everytime I return to Japan... with my existing Line app/PayPay app still having the old phone number associated. Thanks for your consideration!
21 de julho de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Jim, thank you so much for taking the time to provide your feedback.
We sincerely apologise for any inconvenience that was caused by the vacation plan for our older Japan Unlimited V1 SIM cards being discontinued in October last year. Please be advised that this was due to changes made by our service provider which were unfortunately outside of our control.
We understand that a number of our customers travel to and from Japan on a regular basis and retaining their Japanese phone number is important, so we can confirm that we are looking at offering a suspension plan for our Japan Voice + Data SIM/eSIM products in the not too distant future.
If you are interested in finding out more about this new suspension plan, we recommend signing up to our newsletter, as more details will be provided once this plan has been launched! To sign up to our newsletter please visit the link below, scroll right to the bottom of the link, then under the 'Sign Up To Our Newsletter' section enter your email address and then click 'Subscribe': www.mobal.com
Once again, we appreciate your feedback and hope to hear from you again in the future!
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