Mobal Avaliações 933

I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the sender. When I contacted Modal they took 3 days to respond and their advice was that I could purchase another card. Not helpful. Then Australia Post delivered the parcel to the wrong address - their delivery photo shows a mailbox which is clearly not ours. Now I'm in another country with no sim card. Thanks for nothing.

A super reliable, very efficient and trustworthy company, one of THE BEST of its kind and(!) - very reasonably priced with an outstanding customer service. I must highly recommend. MOBAL FOREVER!!! Truly.

once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able to work with Apple Messages. other than that, i didn't even notice it. a good sign.
activating it was a pain until i got decent airport wifi. i think instructions need to be clearer for inexperienced people. i installed it at home (USA) but that didn't fix the problem of activation.

This is the worst company I have ever used. Avoid Mobal at all costs.
Their pricing is completely unreasonable. Calls are charged at absurd rates, far beyond what you would expect from any modern carrier. For what you pay, the service quality is unacceptable.
Mobile data is unreliable and often does not work at all. Even with correct setup, the connection fails, leaving you with a phone that cannot perform basic functions. This defeats the entire purpose of having a mobile plan.
For a company operating in a country with advanced mobile infrastructure, the experience feels outdated and poorly managed. There is a clear gap between what they charge and what they actually deliver.
There are far better alternatives available. This service is not worth the cost, the frustration, or the time spent trying to make it work.

The process was smooth from the date/time of my landing up to getting the SIM card from the agent.

I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle.

The internet speed has been amazing from the start, super fast and reliable, and everything worked instantly without a single issue. After a long journey, it was such a relief not having to deal with swapping SIM cards or searching for WiFi.

This has made travelling so much smoother and stress-free. I’d 100% recommend this to anyone heading abroad, it’s an absolute game changer!

I contacted customer support about an issue with my SIM card and it took several days to get a reply.

When the response finally arrived, it felt like a template rather than someone actually reading what I wrote.

The message didn’t address my specific question and seemed AI‑generated. I expected faster and more personalised support

Product was difficult to install, support took hours and days to help. Once the 10 GB data was used the slow data would not even enable me to navigate with Google Maps.

Uninstalling the eSIM caused severe issues with going back to original eSIM.

I will NEVER recommend Mobal. Horrible experience.

It did work last year, no issue's. However, this year, it's NOT working at all. "Voice & Data" does NOT work on two different phone's, eSIM does NOT work on the 3rd phone, even after numerous exchanges with MOBAL Support: I provided all screenshot's, they haven't found anything wrong, and they can't help me further. I wan't my money back !

I was never able to use what I purchased

Absolute utter garbage.
I purchased one of their pocket wifi services, simply because I didn't want to bother with a SIM card, and they promised 100GB a month of "high speed internet". It was anything but high speed. Just imagine having to wait 10-15 seconds for a literal Instagram message to send. I felt lucky whenever I got 1% of the speed they promised.
Never in my life will I ever even consider purchasing anything from this scam of a company.

We had taken 2 of their sims . We were based in kashiwa si and then in edogawa. Their service is horrible , most of time i did not get internet and their call rates are much high considering their poor service . I opted for this , for the calling feature but it was a bad decesion.

Second time using Mobal sim. Was a little nervous last year when we first used their service but it worked seamlessly. Very happy and again this year using the same service. Highly recommend and happy that they donate profits to charity. Can’t go wrong.

I recently changed to a new phone and discovered that Mobal eSIM cannot be transferred to a new device. I had to request a reissue of the eSIM, and this resulted in my Japanese phone number being changed.

This caused serious problems because many Japanese apps require SMS verification linked to the original phone number.

In addition, Mobal charged a reissue fee of 3,300 yen plus another 831 yen, just to change the eSIM, which is quite expensive considering the number may also change.

Because of this, I lost access to several services and had to spend significant time recovering my accounts and many seem that not possible to access anymore. I hope Mobal improves this process or at least clearly warns customers about the risks of using your esim!

Update after Mobal response:

Thank you for your reply. However, the suggestion to contact websites or services to update contact information does not work in practice.
Most people who use Mobal are foreigners who do not have a Japanese residence card or Japanese ID. This is exactly why many choose services like Mobal in the first place.
When my phone number changed unexpectedly because the eSIM could not be transferred to a new device, many Japanese services linked to my account stopped working because they require SMS verification tied to the original phone number.
For example, Mercari replied by email that they cannot provide support regarding account by email. Instead, they directed me to their Help Center and told me to contact them through the website. But that process leads back to account verification requirements, and when access is lost due to a changed phone number, services like Mercari require Japanese ID such as a residence card or Japanese driver’s license.
If users already had those documents, many of us would simply use normal Japanese mobile carriers instead of paying higher prices for services like Mobal.
So telling customers to “contact the websites” is unfortunately not a realistic solution. Changing the phone number due to an eSIM reissue can cause serious and sometimes permanent loss of access to many services.

I used Mobal during my two-week stay in Japan. Everything worked flawlessly, everywhere I stayed, including Hakuba, Nagano, Matsumoto, and even Jigokudani Monkey Park! Mobal also worked great in the Tokyo subway system, where it was essential. I was also able to connect to apps like Uber very quickly. I will definitely use Mobal on my next trip to Japan!

A good service, I used it for 3 months. However they charge a lot for an eSIM & once you are done it lapses unless you keep paying for it, it then finally lapses for good unless you fully reactivate.

It is for the above reasons I have gone with another provider for my current trip to Japan.

It is unfortunate that Mobal make the grab for cash. The service could be so much better, if they were not so greedy.

It was really easy to have phone and wifi. Already one year now. I LOVE Mobal and their mission. I Will stay here for ever. Really foreigners friendly.

I had used 5G unlimited data eSIM during my 2 weeks stay in Japan and the connection was always great even on the tops of Japanese Alps where I was testing japow🏂🏂🏂 and Mobal in the same time

Mobal was the best eSim for our Japan trip. Unlike most tourist eSIMs, they give you a real Japanese phone number — essential for restaurant reservations that only accept local numbers.
The coverage? Flawless. They use Docomo, Japan's largest network. We had perfect signal everywhere, even in remote mountain areas.
And when I messed up the installation (totally my fault), their support fixed it. No drama, just quick and friendly help.
Highly recommended.

I had the pleasure of using the unlimited 5G eSIM for two weeks during my trip to Japan, and let’s just say it has made my experience here infinitely better. I’ve been able to use it while taking the Tokyo trains, allowing me to stay connected even underground which is super important for navigating this huge city! I would recommend this over a limited monthly renewal plan, as those can sometimes be a hassle when you go over your data amount. Overall, 10/10 experience and I will be using again for my next trip to Japan!