I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the se... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
A super reliable, very efficient and trustworthy company, one of THE BEST of its kind and(!) - very reasonably priced with an outstanding customer service. I must highly recommend. MOBAL FOREVER!!! Tr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contato
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Muito Bom
933 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Airport Desk opening times!
While the actual SIM connection was fine for my stay in Japan [7 days] what was not good, in my opinion, was the collection desk at Tokyo Haneda Airport. Many long haul flights arrive into Haneda early in the morning [our flight arrived at 06.30] but the desk does not open until 10.00. There should be a method to collect your pre-paid for SIM card before 10.00. I queried this with Mobal and they just pointed to their T+C that stated the desk was not open until 10.00 [which I missed] but what I found misleading was the fact that the videos about collecting your pre-paid SIM state that if the desk is closed, there is a phone to call someone to come to the desk an issue your SIM. There was no phone. So was left with a 3.5 hour wait for the desk to open.
9 de maio de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Tony, thank you for taking the time to provide your feedback.
It is great to hear that your Tourist SIM card worked well during your time in Japan!
However, we are sorry that you encountered issues collecting your SIM card from the Haneda Airport collection point as your flight arrived before opening hours.
Unfortunately we do not have any control over the opening hours of the collection points we use, but we can confirm that the collection point hours were provided at checkout (so that you could make an informed decision before placing your order). In addition, you were sent an email after making your purchase that contained information about collecting your SIM card and a link to the collection point opening hours, and you could also view these details in your Mobal MyAccount.
We appreciate that you had an early flight, but please be advised that flight arrival times vary depending on where you are flying from, which airline the flight is with etc.
With regards to calling an agent to come to the desk, the information provided on our website and at the collection point states that if no one is manning the front desk during opening hours you can use the phone on the desk for assistance. Please note that the phone is only placed on the desk during opening hours. Nevertheless, we are sorry if this led you to believe an agent would be available out of hours.
It would be greatly appreciated if you could email us at care@mobal.com to advise us where you have seen videos that contradict this information so that we can investigate this further for you!
The Perfect Phone Plan for Your Life in Japan
I highly recommend this service. I used Mobal for my phone plan in Japan from January 2018 until May 2024. I had the SIM V1 and then the SIM V2. I saw the service getting better and more flexible with time (e.g., being able to freeze the account during Covid-19, or being able to change the data plan each month). I plan to keep buying a Mobal SIM or eSIM for my future trips to Japan.
1 de junho de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It’s great to hear that you have enjoyed using our range of SIM cards over the past 6 years, and that you have been able to take advantage of various flexible plan options we have had available!
We are also thrilled that you have noticed enhancements in our service, as we are committed to continually improving our customers’ experience!
We also welcome your kind recommendation and thank you for your repeat custom.
Thank you for letting Mobal be a part of your adventures in Japan!
Super easy process to order and receive…
Super easy process to order and receive the product. Good customer service that is helpful and the instructions you are sent are easy to follow for both android and apple.
Best product I had whilst in Japan. No problems with connection or data at all.
20 de maio de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you so much for taking the time to provide your feedback! We're thrilled to hear that you found the ordering process straightforward and the instructions easy to follow. It's fantastic to know that the service worked well for you (not that we would expect anything less!).
We hope you had a wonderful time in Japan!
Void at any cost, No network working in Japan Softbank(Mobal)
I bought sim card on 25th April 24 & got delivered to UK home address about few days later. So i can setup my mobile phone When I arrived in Japan at 11pm but after 6pm all shops going to be closed.
I followed mobal instructions how to setup my phone to there network but I do now it won't work in UK at least I am ready to use it at arrival in Japan.
Arrived in Japan on 10th May 24 but no network so I used airport WiFi. Next day or so I want to shop at Ginza mobile shop this young man check my setting all perfect still NO network, in the end we find out that Softbank pole antenna not working and that was in there Mobal troubleshoot.
In the end I have to get another sim card Ntt Docomo cost me 3600yens only data.
Mobal knows they have issues in there network but still selling sim card's, my advice is Don't buy Mobal sim card until you arrive in Japan another point I must mention there english speaking customer service not available 😉 on this number 21 2785 5800 only by email and I send them email 4 days ago still no reply appsolutely rubbish I wast my money on there qulity don't work.
They should refund all my money back to my card I paid.
13 de maio de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to share your feedback. We're really sorry to hear that you had issues with your Mobal SIM Card on your recent trip!
We understand that you didn't receive an email from our support team for over four days. After looking into it, we found that aside from two pre-sale emails, we didn't receive any other messages from you and so could only assume the service was working well for you. However we are dissapointed to hear this was not the case and of course apologize for any inconvenience caused.
I can see our support team have since been in touch with you regarding your recent experience, and we hope you’re happy with the outcome. However if you have any more questions or feedback, please don’t hesitate to reach out to us.
Very Good connectivity
Very Good connectivity; highly recommended.
4 de março de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It’s great to hear you have found our service works well!
Thank you for your review and recommendation, and for choosing Mobal!
higly satisfy with the service and recommended for everyone
this is the cheapest option i found in japan but its really worth. using it for almost a year now. good signal good 4g connection two 👍 👍🏻.
25 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Aravinda, thank you for taking the time to provide your feedback.
We are delighted to hear that you have found our service good value for money and that your service and data connection has worked well for you!
Thank you again for your review and for choosing Mobal!
I have now used Mobal twice on visits…
I have now used Mobal twice on visits to Japan, once using a physical SIM and once using an eSIM. Both worked well for my purposes, and on both occasions I found the company extremely helpful when I had queries or uncertainties. I definitely recommend them.
7 de março de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to provide your feedback!
It’s great to hear that both our physical Japan Tourist SIM card and Japan Tourist eSIM worked well for you during your visits to Japan.
We are also pleased to hear that our Customer Service team were able to assist you with your inquiries and put your mind at ease!
Thank you very much for the recommendation and we hope to hear from you again in the future!
The eSim was easy to install and to use…
The eSim was easy to install and to use (iPhone)! Thanks a lot.
Next Japan Journey I will bay my eSim from Mobal again!!!
19 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are delighted to hear that you found it easy to install and use your Tourist eSIM during your stay in Japan.
Thank you again for your kind review and we look forward to receiving your order in the future!
Did not work in combination with a SIM…
Did not work in combination with a SIM from Deutsche Telekom.
23 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
We appreciate you taking the time to provide us with feedback regarding your recent experience with our service.
Using the details you have provided we believe we have located your emails to our Customer Service team with regards to these issues and we can see that a colleague did provide you with some guidance. As we did not hear back from you we assumed that you had resolved your issue, however, we are sorry to hear that this was not the case.
The dual SIM function varies device to device and, whilst our team will provide support to the best of their ability, it is always best to refer to the manufacturer's user guide for clear guidance on how to use specific features of the device.
We again thank you for your feedback and apologise for any inconvenience these issues may have caused you.
Inexpensive and pretty reliable option
Inexpensive and pretty reliable option! Really handy once we got it going - had initial issues with the settings that had to be manually entered into the phones (instructions on the website faq) so it wasn't quite as simple on connect-and-go as might be implied. Quite good service in most parts of Japan that we visited, including some more remote countryside. Certainly would recommend, just make sure you're somewhere with wifi to get the initial setup established & ensure it's working first!
6 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Bonnie, thank you for taking the time to provide your feedback.
We are sorry to hear you experienced difficulties setting up your SIM card. We endeavour to ensure customers are provided with all the necessary information to set up their SIM for seamless use, and please rest assured that we review the guidance pamphlets and support web pages regularly.
We are delighted to hear that your data connection was good throughout your stay in Japan, even in rural areas, and that you found the SIM card good value for money.
We thank you for the recommendation and hope to hear from you again in the future!
Please bring back unlimited data…
Please bring back unlimited data simcards.
25 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to provide your feedback.
We are sorry to hear that you have found the changes to our current product range disappointing.
We sincerely apologise for any inconveniences these changes may have caused, but we hope that you may reconsider using our services again in the future.
Was recommened to me once, now I recommend it to others
Albeit I had a little trouble with set-up (I messed up the order of a couple of steps and had to reinsert the sim card and restart my smartphone an extra time), I did make it work and had zero trouble throughout my trip. No lag during usage either, so I could easily access maps, streaming and social media to suit my needs.
The price is great and so are the pick-up options! It was good for me to be at the airport with free wi-fi while I figured out set-up. Friendly staff that handed over the card and instructions - it also comes with a pin if you need it to access your sim card!
27 de janeiro de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are sorry to hear you encountered a little trouble setting up you SIM but we are glad to hear that once it was installed correctly your service worked well throughout your trip!
It’s also great to hear that you found our SIM cards good value for money and our collection point options convenient.
Thank you very much for your recommendation and we hope to hear from you again in the future!
Easy to get started with a SIM card on…
Easy to get started with a SIM card on my iPhone for use in Japan. I can renew my plan every month or every 3 months and keep my Japanese tel # as long as I need it.
18 de dezembro de 2023
Avaliação não solicitada
Resposta da Mobal
Thank you for providing your feedback!
We are delighted to hear that you found setting up your SIM card easy and that the flexibility of our plans suit your needs.
We hope you have a great day and we look forward to hearing from you again in the future!
Does exactly what it says on the tin.
Does exactly what it says on the tin.
Used for over 2 years now and see no reason to change.
25 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Larry, we really appreciate you taking the time to provide your feedback.
It’s great to hear that your service is working well!
Thank you again for your review and for choosing Mobal!
Everything was perfect
Everything was perfect
Used to live in Japan and had 2 mobal sims
25 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It is wonderful to hear that your services worked well throughout your time in Japan!
We thank you again for your kind review and look forward to hearing from you in the future!
Install of eSIM was easy using a QR…
Install of eSIM was easy using a QR code on my iPhone, never hit any coverage black spots even on the trains and Metro. Having data has been so useful for navigating on Google Maps and contacting people.
25 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
Hi Grant, thank you for providing your feedback!
We are delighted to hear that you found it easy to install your Tourist eSIM.
It’s also great to hear that the service worked well which helped you navigate everyday life in Japan.
Thank you for your review and for letting Mobal be a part of your trip!
Terrible customer service
Terrible customer service. Takes more than promised time to respond to my request (Im still waiting) The recent service cut with their softbank transition was handled terribily and made me think twice about this company. My number is tied with several business online 2FAs and im stuck waiting for a living soul to respond back.
18 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback and we are sorry to hear of the connection issues that you are currently experiencing!
As you have noted, the shutdown of the Softbank 3G network has caused some disruptions in service and so we sincerely apologize for any inconvenience this may have caused!
Unfortunately, this network change is out of our control but we are currently investigating these connection issues as a priority and we can confirm that we have responded to your email with additional troubleshooting steps for you to follow. If the issue persists after completing these steps however, please respond to our email with the additional information we have requested and we will investigate the issue further for you!
Really pleased with the service
I visited Japan for two weeks and bought the e sim. It was easy to install with the instructions they sent. Service was excellent- not one problem in the time I was there. Wouldn’t hesitate to recommend.
30 de março de 2024
Avaliação não solicitada
Resposta da Mobal
We appreciate you taking the time to provide us with feedback regarding your recent experience with our service.
We are delighted to hear that you found your eSIM easy to install using the instructions provided and that the service worked well.
We thank you for your review and recommendation, and for letting Mobal be a part of your trip!
Mobal SIM card user
I have used Mobal SIM cards, both data and voice+data on two trips to Japan. The process was easy and the service excellent. First time my delivery was late, but with an email I was able to change from home delivery to pick up at Haneda Airport without any dramas. I have just placed an order for a data e-Sim for my next trip.
19 de maio de 2023
Avaliação não solicitada
Resposta da Mobal
Hi Peter, thank you for providing your feedback!
We are delighted to hear that you found the process of ordering and setting up your SIMs easy and that the service worked well during your visits to Japan.
We are sorry that issues arose with the delivery of one of your purchases; however, we are delighted to hear that our Customer Service team were able to promptly assist in making alternative arrangements for you.
We thank you again for your repeat custom and look forward to hearing from you in the future!
Dedicated provider company that makes…
Dedicated provider company that makes the world a little bit better everyday. That’s why I’ve chosen Mobal. I received my SIM card via mail. No issues there. Setting up was easy. Looking forward to use it in 3 weeks :)
13 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It’s great to hear that our Company ethos and charity work attracted you to our services! Your custom is truly appreciated and has already made a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
We are delighted to hear that you received your SIM promptly and that the process of setting up it up was straightforward.
Thank you for choosing Mobal and we hope you have a wonderful time in Japan!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.