Very seamless experience. Mobility Hire dropped off the wheelchair, which was lightweight and sturdy, at our hotel before we arrived and picked it up at the end of our trip. The chair made all the dif... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The website wasn’t great as it kept adding a different product to the basket, however I called the number and the lady I spoke to was very helpful. I had broken my ankle and had a lot of events coming... Ver mais
A empresa respondeu
Needed an air mattress and air cushion to alleviate poss bed sores so went online and found these people. Hired for 2 weeks, Not cheap but gets what you pay for i believe. Excellent helpful phone orde... Ver mais
A empresa respondeu
During a weekend when my Dad desperately needed a hospital bed I rang and spoke to someone straight away. I recieved an email at 10.30pm and a bed was being delivered by Sunday afternoon. Everyone... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de equipamentos para mobilidade
- Fornecedor de Equipamentos para Deficientes
- Fornecedor de Equipamentos médicos
- Aluguel de cadeiras de roda
Escrito pela empresa
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Informações de contato
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Reino Unido
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,6
Excelente
420 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Expensive and unreasonable refund policy
OK - nothing wrong with the hoist or service. All good. My one star is reflective of 2 things. One is that they only let you hire for 2 week periods and we only needed the hoist for 24 hours. I can understand charging a premium for short term rental but I dont see why a vulnerable person, on already low income should be forced to pay so much. 2nd - the man using it is very disabled and there is no refund whatsoever if he was unable to use it due to ill health (without 14 days notice that is). This could be much more user friendly IMO. But if you want it for a couple weeks and not concerned about the refund policy, then fine.
See reply below from them - as is so often the case - few are willing to really consider feedback. They are charging excessively to vulnerable people with inflexible terms and coating it. It makes feedback kind of pointless. It is possible to genuinely consider feedback and wonder whether terms can change - which is the point - not to complain, which is pointless.
24 de junho de 2026
Resposta da Mobility Hire
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with both the hoist and the service you received from us.
We completely understand your comments regarding the hire period and appreciate that in your circumstances, only needing the equipment for 24 hours can make the minimum hire feel expensive. Our minimum hire period helps cover the costs involved in delivering, collecting, cleaning, servicing, safety testing, and maintaining specialist equipment, regardless of how long it is used for. We always aim to provide a reliable and fully managed service while trying to keep our pricing as competitive as possible.
With regards to our cancellation policy, we do appreciate that changes in health can happen unexpectedly, particularly for those with complex medical conditions. Once equipment has been reserved and logistics arranged, it is often no longer available for other customers, which is why our terms include notice periods. That said, we do always try to be as understanding and flexible as possible where circumstances allow and we encourage customers to contact us if their situation changes.
Thank you again for your feedback. Reviews help us continue to review our policies and ensure we're providing the best possible service for our customers. Many Thanks Mobility Hire.
Great experience Higjhly recommend
Fantastic customer service ensuring the wheelchair I have hired is exactlyl what I need. The delivery man was really really knowledgeable and helpful too.
24 de junho de 2026
Resposta da Mobility Hire
Thank you for your fantastic review and recommendation. We're so pleased to hear that our team helped you find the right wheelchair for your needs and that you received the support and advice you were looking for.
It's also wonderful to hear our delivery colleague's knowledge and helpfulness stood out. We'll be sure to pass your kind comments on to the team.
Thank you again for taking the time to share your experience—we're always here if you need us in the future. Many Thanks Mobility Hire :)
Everyone we spoke with was extremely…
Everyone we spoke with was extremely kind and helpful. The equipment is good quality and mobility hire managed to sort everything out for us really quickly.
22 de junho de 2026
Resposta da Mobility Hire
Thank you for this lovely feedback, we really do appreciate you taking the time to let us know how we did. We are so pleased to hear everyone you spoke with was kind and helpful, and we were able to get everything arranged quickly for you.
We work hard to combine reliable, quality equipment with a responsive and suuportive service, so its wonderful to hear this was reflected in your experience. Should you need anything else please give us a call and we would be happy to help. Many Thanks Mobility Hire :)
Superb service from Mobility Hire
Superb service from Mobility Hire. A phone call on Friday afternoon, a bed delivered by 8.15 the next morning. Immediate kind response from a real person when you phone -unlike robots elsewhere. The man who delivered the bed was also super helpful, courteous and quick.
20 de junho de 2026
Resposta da Mobility Hire
What a lovely review, thank you! We are delighted we could respond so quickly and get the bed delivered the very next morning for you.
We are especially pleased to hear that being able to speak directly with a member of our team made a difference. We know that in urgent situations, talking to a knowledgeable and caring person can be invaluable. It's also great to hear our delivery colleague provided the same level of helpful and courteous service.
Thank you for your kind words — we'll be sure to share them with the team. Should you need anything in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Equipment was ready and waiting when we arrived
Equipment was delivered on time - all ready for when we arrived.
Booking was fast and efficient over the phone and then email.
Parts of the hoists were cable tied for transportation - luckily I carry scissors.
19 de junho de 2026
Resposta da Mobility Hire
Thank you for your feedback. We're pleased to hear the booking process was quick and efficient, and that the equipment was delivered on time and ready for your arrival.
We also appreciate your comment regarding the cable ties. We use these during transportation to keep components secure and protected in transit, but we understand it can be inconvenient if you don't have something suitable to remove them. We'll certainly take your feedback on board and feed this back to the team so we can continue to review and improve our customer experience.
Thank you again for choosing us, and we hope you had a great stay. Many Thanks Mobility Hire :)
Super choice
Super choice - just the ticker for a trip with mum, arrived when they said it would all in order.. thank you
17 de junho de 2026
Resposta da Mobility Hire
Thank you for your lovely review. We're delighted the equipment was just what you needed for your trip with your mum and that everything arrived exactly as planned. We know how important it is to have reliable equipment when travelling, so it's great to hear everything went smoothly.
We hope you had a wonderful trip together, and thank you again for choosing us. Should you need anything again in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Very smooth service in delivery and…
Very smooth service in delivery and assembly of bed
17 de junho de 2026
Resposta da Mobility Hire
Thank you for your feedback. We're pleased to hear everything went smoothly with the delivery and assembly of the bed. Our team works hard to make the process as straightforward and stress-free as possible, so it's great to know that was your experience.
We appreciate you taking the time to leave us a review. Many Thanks Mobility Hire :)
Absolutely lovely staff
Absolutely lovely staff. So much easier to speak to a human and make arrangements over the phone!
9 de junho de 2026
Resposta da Mobility Hire
Thank you for leaving us your lovely feedback! We really do appreciate it. We know that when you're arranging mobility equipment, being able to speak directly to someone can make all the difference. We're delighted you found the team helpful and that the process was easier over the phone.
We’ll be sure to share your kind comments with the team. Many Thanks Mobility Hire :)
Great service when it matters most!
This company came to the rescue when it mattered most. An urgent same day delivery, fantastic, supportive, understanding customer service from Kelly and prompt delivery by Dan. Equipment clean, good as new. Thank you
15 de junho de 2026
Resposta da Mobility Hire
Thank you for such a lovely review. We're so pleased we could help when you needed support most and that we were able to arrange a same-day delivery for you.
It is fantastic to hear that Kelly and Dan made such a positive impression. We'll be sure to pass your kind comments on to them both. We take great pride in providing clean, well-maintained equipment and responsive service, so it's fantastic to know this was reflected in your experience.
Thank you again for your feedback and for choosing us. Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Was incredible
8 de junho de 2026
Resposta da Mobility Hire
What a fantastic comment - thank you! We really do appreciate it and we are so pleased you have had such a positive experience. Its a pleasure to help and if you need us again please do not hesitate to contact us. Many Thanks Mobility Hire :)
I hire a wheelchair with electric…
I hire a wheelchair with electric assistance for my summer holiday every year. This time delivery was not by a courier who just brought the wheelchair packed in a box, but in a small Mobility Hire van. The driver brought the wheelchair in and showed us how to set it up and use it. This was much appreciated.
12 de junho de 2026
Resposta da Mobility Hire
Thank you for your review and for choosing us again for your holiday equipment hire. We're pleased to hear that the change to a direct delivery made a positive difference to your experience.
Being able to bring the wheelchair into your home, set it up, and demonstrate how everything works is something we feel adds real value and helps ensure you're confident using the equipment before you travel. We're glad this was appreciated and helped get your holiday off to a smooth start.
We hope you had a wonderful trip and look forward to helping you again next year. Many Thanks Mobility Hire :)
The equipment supplied was excellent…
The equipment supplied was excellent and perfect for download festival. It made our weekend experience so much better than it would have been if I'd stuck with crutches.
9 de junho de 2026
Resposta da Mobility Hire
We're delighted to hear the equipment is such a good fit for Download Festival and is helping to make the weekend more enjoyable. Festivals can be really tough when you're relying on crutches, so it's fantastic to know the equipment is giving you greater comfort and freedom to enjoy the event.
Thanks for sharing your experience — we hope you have an amazing weekend (we are keeping our fingers crossed for sunshine for you!) and would be happy to help again for any future events or trips. Many Thanks Mobility Hire :)
Great service
Great service, scooter there ready for use and communication excellent. Very happy with service!
8 de junho de 2026
Resposta da Mobility Hire
We're so pleased to hear everything was ready for you on arrival and that the communication throughout was clear and helpful. This is the service we work hard to provide all our customers.
Thank you for your kind words — we're delighted you were happy with the service and hope to assist you again in the future. Many Thanks Mobility Hire :)
It’s so hard to know what to do when…
It’s so hard to know what to do when caring for a loved one at home whose condition has deteriorated. Meg was kind, compassionate, and knew her stuff when I spoke to her. It’s an expensive thing, and the care given was amazing. The delivery and install was great, and aftercare questions and issues dealt with by lovely, well mannered clear people.
5 de maio de 2026
Resposta da Mobility Hire
Thank you for such a heartfelt review. We know how overwhelming it can be when a loved one’s condition changes and decisions need to be made quickly, so it means a great deal to hear that Meg was able to provide the guidance, compassion, and reassurance you needed.
We're also pleased that the delivery, installation, and ongoing support lived up to those same standards. While specialist equipment and the service surrounding it can represent a significant investment, we work hard to ensure customers receive expert advice, responsive support, and a caring experience throughout.
We’ll be sure to pass your lovely comments on to Meg and the rest of the team. Thank you for trusting us during such an important time. If you need anything else in the furture please do not hesitate to contact us. Many Thanks Mobility Hire :)
Great people great service would…
Great people great service would throughly recommend well done
5 de junho de 2026
Resposta da Mobility Hire
Thank you so much for this lovely review! We're delighted to hear you were happy with both the service and the team. Recommendations mean a great deal to us, and we really appreciate you taking the time to share your experience with us. Many Thanks Mobility Hire :)
Excellent Delivery and installation
Delivery and installation as described. Very helpful driver. Good quality equipment. Friendly staff on phone.
6 de junho de 2026
Resposta da Mobility Hire
We're delighted to hear everything went smoothly from arranging the hire through to delivery and installation. It's great to know the equipment met your expectations and that both our office team and delivery colleague provided the helpful, friendly service we strive for.
Thank you for taking the time to share your experience — it’s very much appreciated. Many Thanks Mobility Hire :)
Resposta da Mobility Hire
Thank you so much for taking the time to leave us your great review. We are really pleased to hear the delivery was faultless and the product is great. Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
We had very efficient and helpful…
We had very efficient and helpful customer service and the rota stand we hired was perfect for what we needed.
22 de maio de 2026
Resposta da Mobility Hire
We’re so pleased the Rotastand was exactly what you needed and that the team were able to provide efficient and helpful support throughout the hire process. Thank you for taking the time to share your experience, we really do appreicate it. Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Commode for a holiday in the Cotswolds
We needed a commode for a holiday in the Cotswolds. Found the company in Tewkesbury. Shop was a bit difficult to find, but the Service itself was absolutely perfect. Great product, reasonable price, very friendly staff.... Thank you so much. Five Stars and More....
8 de maio de 2026
Avaliação não solicitada
Resposta da Mobility Hire
What a lovely review — thank you. We’re so pleased we could help make your holiday in the Cotswolds a little easier. While finding us may have been the trickiest part of the experience, it’s wonderful to hear that everything else, from the equipment to the service you received from the team, met your expectations.
We’re especially pleased that you found the commode suitable for your needs and good value for money. Thank you again for your kind words and five-star recommendation. Many Thanks Mobility Hire :)
The chair is far too wide for me and…
Ythe chair is far too wide for me and my house. You had my height and weight but never told me you only have the widest seats and some settings.
29 de maio de 2026
Resposta da Mobility Hire
Thank you for your feedback. We’re sorry to hear the chair has not been suitable for your needs or your home environment.
When looking at equipment, we take into account the information provided, such as height and weight, but suitability can also depend on factors such as room layout, available space, and personal comfort preferences. We offer a range of different chairs, sizes and specifications on our website, and the dimensions of each are provided on our website to help customers assess suitability before ordering.
One of the advantages of hiring is that it allows customers to try equipment in their own environment without the significant expense of purchasing something that may not ultimately be the right fit.
We would be happy to discuss your concerns and explore whether there may be a more suitable option available. Please feel free to contact our team on 0800 111 6234 and we would be very happy to discuss this further with you. Many Thanks Mobility Hire :)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.