From the first phone call to the in store service, Monc was terrific. My husband cracked the frame on his sunglasses and we are going on holiday soon. We went into the store where the salesperson/tech... Ver mais
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Veja o que dizem as avaliações
I had a great experience in a beautiful, chic and calm space - nothing like a regular eye test! Everything was explained so well and they were really thorough. The team were all lovely and welcoming a... Ver mais
Loved meeting the MONC team at Monmouth St. I was in town from Australia and walked away having a new prescription and beautiful new glasses winging their way to me once I arrived home. Excellent serv... Ver mais
A empresa respondeu
Outstanding service with very experienced staff who look at your face and know 100% what is right for your face, shape, size, colour, design. Can’t recommend highly enough. One pair with Monc lasts me... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
MONC creates enduring eyewear designed to evolve with its wearer, each frame handmade at a family workshop in the Italian Dolomites. Eyewear is personal. It needs trying on, talking through, and taking your time over. That's what our stores are for. At 21 Chiltern Street in Marylebone, our team will help you find a frame from our collection of small batch styles, or work with you on something bespoke. At 17 Monmouth Street in Covent Garden, MONC Eyecare offers a complete assessment of your vision and eye health. Unhurried, personal, and precise. Just as it should be. Together, they're MONC Eyewear and Eyecare, (re)considered.
Informações de contato
21 Chiltern Street, W1U 7PH, London, Reino Unido
- +442035321121
- info@monclondon.com
- www.monclondon.com
5,0
Excelente
403 avaliações
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Our sales person was so lovely…
Our sales person was so lovely explaining the brand to us and their misson to reduce waste and promote upcycling. The overall design and quality is beautiful and I love that they only make small batches. Will certainly return to this brand in the future
14 de dezembro de 2023
Resposta da MONC
Dear Chris,
I wanted to thank you for taking the time to not only leave us a review, but for the detail also.
Here at MONC we really are trying to change the way we think about optics and it gives us such pleasure to hear when our customers appreciate what we are trying to do differently.
We are here if you need help with anything in the future.
All the best,
The MONC tEAM
Outstanding service
Outstanding service! Knowledgeable and friendly. I had not planned to buy sunglasses, but I was very impressed with the product and service. I love my new Monc sunglasses!
3 de fevereiro de 2024
Resposta da MONC
Hello Rosanne,
Firstly, it was a pleasure meeting you both, it really was a fun experience helping you choose such a beautiful pair of sunglasses!
I'm so happy to hear you loved your MONC experience and we hope to welcome you back into store at some point in the future.
All the best,
The MONC Team
Classy as always
My third pair , love the continued mission on sustainability and quality
29 de janeiro de 2024
Resposta da MONC
Hi Luca,
All i can say is thank you, your continued support appreciated and it really makes us happy to see you keep adding to your MONC collection.
I'm sure we will see you again in store at some point in the future.
All the best,
The MONC Team.
Honestly it was a doddle
Honestly it was a doddle.
Picked my glasses by reference to existing frame sizes (after the handy tip - who knew?); they arrived the next day!
Swapped one set for another and that arrived the next day and the refund the day after.
Such good comms from Chris in the shop too.
On top of all that the frames are superb.
Could NOT recommend more highly.
30 de janeiro de 2024
Resposta da MONC
Good day Keith,
Thank you kindly for taking the time to leave us such an in-depth review, we really do appreciate!
I'm Glad you enjoyed our service as i really do try to go above and beyond for each and every customer, it makes a big difference when we love what we do.
Now if there is anything i can help with in the future, just drop me a message and i'll do what i can.
All the best,
The MONC Team
I love my Monc glasses
Great and friendly service but most of all I love my glasses!
18 de janeiro de 2024
Resposta da MONC
Hi Isabelle,
Thank you for your kind words, here at MONC we really do appreciate all our customer's feedack as its a sign we are doing things right.
We are here if there's anything we can help with in the future.
Kind regards
The MONC team
These are the 4th pair of glasses I…
These are the 4th pair of glasses I have bought from Monc - I love them. Such great styles and the sustainability aspect it fantastic. Would highly recommend
18 de janeiro de 2024
Resposta da MONC
Dear Tess,
Can i just start by thanking you for your continued support with MONC, i know Freddie and the team really do appreciate it!
As you're already aware, we are here for any adjustments on your frames or any other optical queries you may have.
Kind regards,
The MONC Team
The personal in the shop really was…
The personal in the shop really was into his craft and supported me through the purchase of my first glasses vey well
13 de janeiro de 2024
Resposta da MONC
Good Afternoon Stefan,
Thank you for taking the time to leave us such a lovely and positive review. As a small British independent company, we really do appreciate it!
It was a pleasure meeting you in store and please know, we are here for any adjustments or lens changes you may need in the future.
All the best,
The MONC Team
What a great discovery
What a great discovery! I’d been looking to buy new spectacles for a long time but couldn’t find the right frames (I’m very picky) until I stumbled upon the pop up. The products are beautiful and so well made, and what’s even better is the ethos of the brand and the craftsmanship which I appreciate. Kristiana was amazing, so helpful and friendly.
12 de janeiro de 2024
Resposta da MONC
Hello Nathalie,
I just wanted to thank you for taking the time to leave us such a positive review, i know all at MONC really do appreciate it and love hearing how we are doing things right for our customers.
If we can help you with anything in the future, please do let us know.
All the best,
The MONC Team.
Resposta da MONC
Dear Kunde,
It was a pleasure being able to help you find 2 pairs of MONC glasses and seeing how well they look on you.
P lease be assured we are always here for anything we can help you with in the future.
All the best,
The MONC Team
Excellent
Great service, Excellent quality products! Love MONC style, absolutely one of a kind.
30 de dezembro de 2023
Resposta da MONC
Hi Rebekah,
Thank you kindly for taking the time to leave us such a lovely review, as a small independent business, we really do appreciate your feedback.
Kind regards
The MONC Team.
service was super helpful and friendly
30 de dezembro de 2023
Resposta da MONC
Hello Anne-Marie,
Thank you so much for your review, it really is great to hear we are doing things right here at MONC.
Kind regards,
The MONC Team
Nice and passionate people make a…
Nice and passionate people make a difference
20 de dezembro de 2023
Resposta da MONC
Hello Tidjan,
Thank you for taking the time to leave us a review.
It was lovely meeting you and i know we're extremely happy that we where able to help you and your father the perfect pair of sunglasses.
Hopefully we will see you in store again soon!
Kind regards
The MONC Team.
Another Excellent Experience
Freddie & the team are excellent - they're experts who have a real passion for their work.
It is such a pleasure stopping by the beautiful store - the products & service are exceptional.
23 de dezembro de 2023
Resposta da MONC
Hi Joesph,
Thank you kindly for taking the time to leave us such a positive review, i know Freddie and the team really do appreciate it.
You are always welcome to pop into store anytime for frame adjustments and frame cleaning.
Kind regards
The MONC Team.
Excellent service and purchase
14 de dezembro de 2023
Resposta da MONC
Dear Emmanuelle,
Thank you for taking the time to leave us a review, we really do appreciate it.
Please do let us know if theres anything we can help you with in the future.
All the best,
The MONC Team.
Excellent Experience
Overall an excellent experience. Felt comfortable upon walking in; Freddie was super friendly (despite being a Spurs fan haha) and helpful. As well, the glasses were excellent. A little pricey, but a quality product - well worth the investment. Very happy with my purchase.
18 de dezembro de 2023
Resposta da MONC
Hi Gregorio,
Thank you for taking the time to leave us such a positive review, its good to hear we are doing things right with the exception of Fred's choice of football team, unfortunately we cant get everything right!
It was a pleasure meeting you and hopefully you'll have the chance to visit us again in the future.
Kind regards
The MONC Team
Top glasses, top service.
Beautiful shop with a selection of elegant and classic high end glasses. The owner was very engaged, competent and helpful to chose & fit my selected sun glasses.
You are in the best hands here.
10 de junho de 2023
Resposta da MONC
Good Morning Frank,
I just wanted to thank you for taking the time to leave us such a positive review, as a small business we love to hear we are doing things right.
It was a pleasure meeting you both and hopefully we will get to see you in store on your next visit to London!
Kind regards
The MONC Team
Great experience
The person who served me at the shop was very helpful
The products quality is great
Aftersale maintenance experience was good as well
This last visit was, if i recall, my third purchase from MONC. My final comment is not a deal breaker for me but more convenient for customers and would really be appreciated. Please please please provide hard cases!
9 de dezembro de 2023
Resposta da MONC
Good day Hamad,
Thank you for taking the time to leave us a review, we really do appreciate it and again, thank you for your continued support.
As a small business, we take all our customer feedback on board and you will be happy to hear that we are hard at work looking to produce a hard specs case and hopefully we will be sharing more about this in the coming months!
We look forward to seeing you in store again sometime soon.
All the best,
The MONC Team
I am pleased with Monc product and…
I am pleased with Monc product and service. I used to wear Warby Parker, and can tell a massive difference on the glasses quality. My friend described me upgrading my ‘reading glasses’ to ‘serious glasses’. :D
Also, service is impeccable. Both Freddie and Chris are professional and patient in making sure my glasses work well. Had a very pleasant experience with Monc! Recommend.
9 de dezembro de 2023
Resposta da MONC
Hi Vicky,
Thank you so much for taking the time to leave us such a positive and in-depth review, we really do appreciate it and we at MONC really do try to make each customers experience as perfect as possible.
I f theres anything else we can help with, please do let us know as we're here to help!
All the best,
The MONC Team
Amazing service quick delivery and well…
Amazing service quick delivery and well packaged. My son was so pleased with his present and such great quality too. Thank you.
30 de novembro de 2023
Resposta da MONC
Dear Mrs Harris,
Thank you so much for the feedback and what a great joy to hear your son loved his MONC sunglasses!
As always, we are here for any adjustments or lens updates he may need in the future.
All the best,
The MONC Team.
Monc delivers on all fronts
Monc delivers on all fronts - whether it's the superior quality of their eyewear, the eco-conscious credentials or the bespoke service from start to finish. Visiting a Monc store is always an enjoyable experience, with every detail considered which keeps me coming back time and time again.
4 de setembro de 2023
Avaliação não solicitada
Resposta da MONC
Hello Hugh,
Thank you so much for taking the time to leave us such an in-depth and positive review. We at MONC really do appreciate it.
We look forward to welcoming you back to store in the future.
All the best,
The MONC Team.
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