What a pleasure to find an internet bank where opening an account, setting up the mobile app and accessing the account are all so delightfully easy. Early days yet but a most encouraging start. W... Ver mais
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Veja o que dizem as avaliações
Application and account set up was quick, same day and easy online and payments in promptly processed and confirmed. A competitive interest rate and no strings attached - so far so good.
Application for a savings account was a simple, straightforward online process which went smoothly. Only have a savings account and have had no “human” contact so little else to base a rating or revie... Ver mais
I found it very easy and straight forward to open accounts. The app isn’t cluttered and you can get on with what you came for. Transfers were rapid and followed by a short notification which was nice... Ver mais
Detalhes da empresa
Sobre Monument
Escrito pela empresa
Save. Build. Live.
At Monument, we understand wealth means more than money. It's about the rewarding life it helps you live.
Since 2021, we've been redefining banking for our clients with exceptional client service, straightforward savings and a Membership service to grow and enjoy your wealth - all within one app.
Trusted with over £5 billion in savings, we are regulated by the Financial Conduct Authority, Prudential Regulation Authority, and are protected by the Financial Services Compensation Scheme (up to £85,000).
Our UK-based Client Services team can be contacted via in-app live chat, call, video, or email. We also reply to reviews on Trustpilot and we appreciate your feedback.
Informações de contato
33 Cavendish Square, W1G 0PW, London, Reino Unido
- 020 4524 8080
- service@monument.co
- www.monument.co
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Their Welcome Saver account interest rate impressed me
I was attracted to Monument Bank by the excellent interest rate on their Welcome Saver account. It was very easy to open an account & the app is easy to use too. Early days but so far I am impressed by Monument Bank.
Perfect
It was super quick and easy to set up the account, and to add funds. Great interest rate. Perfect.
Excellent all round
Good savings rates, excellent App and prompt, helpful customer service
What a pleasure to find an internet…
What a pleasure to find an internet bank where opening an account, setting up the mobile app and accessing the account are all so delightfully easy.
Early days yet but a most encouraging start. Well done Monument.
Monument bank had the best rate and easy to use
I went with Monument because they had the best rate for an easy access savings account. It was straightforward to open an account: download the app and away you go. The app is really easy to navigate and it is satisfying to see interest accumulating daily. I would definitely recommend to others: be aware there is a requirement to hold a minimum of £25,000 in your savings.
Excellent sign up process
Excellent sign up process, quick and easy and the interest rate is really good
Great app.
Really good app which was very easy to set up. It almost instantly let's you know of deposits/withdrawals
For someone who is not every technical
For someone who is not every technical, I found using the app very straightforward and I like they way you can see your investment grow each day
Easy process to open account and the…
Easy process to open account and the app works well
Fantastic savings account & Great service
Fantastic! I have been saving with Monument for a year and love it - the app is so easy to use, easy to see your balance and add funds. If you need help you can speak to a human :-) which is rare these days. ALL the staff are very helpful & I would recommend them to everyone.
Great service from the chat box and my…
Great service from the chat box and my query was sorted within a few minutes.
The app works seamlessly ,with a great…
The app works seamlessly ,with a great savings rate !
Efficiency and fairness
Ease of use, competitive interest rates and clarity of website and app.
The application to open an account was…
The application to open an account was very easy to follow, very efficient. Although I am a relatively new customer, the dealings I have had so far have been very positive 😀
Great to see a bank offering a high…
Great to see a bank offering a high interest rate for a higher investment. Easy to set up. App could do with further development hopefully that’ll follow
Poor customer care
I opened a saving account 2 weeks ago, to transfer a decent amount of money from a different saving account. There was a slight delay in doing this, and today, the 14th day since opening the account I received an e-mail that it had been closed and to call them
I called customer services to be told that they can't open the account as it is for "new customers".
I haven't used the account, I haven't transferred any money, and they closed it before I could transfer money, yet i am no longer a "new customer".
I have another account which has bene opened for longer that I am about to transfer funds into. They do not have such ridiculous rules as Monument.
Very poor service and rigid rules.
I would not recommend using Monument.
So smooth and efficient it came as a rare shock!
A simple, streamlined, smooth, drama free onboarding. So rare to find it came as a shock!
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