From first reading about the bank through to downloading their app, opening an excellent savings account and depositing my savings, I was impressed with the ease of everything. I can already see my s... Ver mais
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Veja o que dizem as avaliações
What a pleasure to find an internet bank where opening an account, setting up the mobile app and accessing the account are all so delightfully easy. Early days yet but a most encouraging start. W... Ver mais
Application and account set up was quick, same day and easy online and payments in promptly processed and confirmed. A competitive interest rate and no strings attached - so far so good.
Application for a savings account was a simple, straightforward online process which went smoothly. Only have a savings account and have had no “human” contact so little else to base a rating or revie... Ver mais
Detalhes da empresa
Sobre Monument
Escrito pela empresa
Save. Build. Live.
At Monument, we understand wealth means more than money. It's about the rewarding life it helps you live.
Since 2021, we've been redefining banking for our clients with exceptional client service, straightforward savings and a Membership service to grow and enjoy your wealth - all within one app.
Trusted with over £5 billion in savings, we are regulated by the Financial Conduct Authority, Prudential Regulation Authority, and are protected by the Financial Services Compensation Scheme (up to £85,000).
Our UK-based Client Services team can be contacted via in-app live chat, call, video, or email. We also reply to reviews on Trustpilot and we appreciate your feedback.
Informações de contato
33 Cavendish Square, W1G 0PW, London, Reino Unido
- 020 4524 8080
- service@monument.co
- www.monument.co
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Efficiency and fairness
Ease of use, competitive interest rates and clarity of website and app.
The application to open an account was…
The application to open an account was very easy to follow, very efficient. Although I am a relatively new customer, the dealings I have had so far have been very positive 😀
Great to see a bank offering a high…
Great to see a bank offering a high interest rate for a higher investment. Easy to set up. App could do with further development hopefully that’ll follow
Poor customer care
I opened a saving account 2 weeks ago, to transfer a decent amount of money from a different saving account. There was a slight delay in doing this, and today, the 14th day since opening the account I received an e-mail that it had been closed and to call them
I called customer services to be told that they can't open the account as it is for "new customers".
I haven't used the account, I haven't transferred any money, and they closed it before I could transfer money, yet i am no longer a "new customer".
I have another account which has bene opened for longer that I am about to transfer funds into. They do not have such ridiculous rules as Monument.
Very poor service and rigid rules.
I would not recommend using Monument.

Resposta da Monument
So smooth and efficient it came as a rare shock!
A simple, streamlined, smooth, drama free onboarding. So rare to find it came as a shock!
It's just so quick and easy to manage…
It's just so quick and easy to manage and with a great rate of interest too.
Very helpful and informative customer…
Very helpful and informative customer service
Easy to set up and deal with.
Extremely user friendly and transparent
Extremely user friendly and transparent
Very pleased to have my funds with…
Very pleased to have my funds with these guys. Yes, I'm on the new customer, higher rate, but I am unlikely to remove my money when my 12 months are up. I like to see the daily interest earned, and then the monthly total is transferred to the balance at the end of the month. Online help was instantaneous when I needed to ask a question. Cant fault them at all. Thank you Monument.
Setting up new account
Easy to setup with straight forward and well designed app.
Great customer service
Great customer service, which responded quickly and efficiently to my issue. Thx!
Fantastic Bank 😄
Easy and straightforward
Setting up an account with Monument was easy and straightforward. Every transaction is met by a reassuring text and you feel in total control of your money. A great experience.
This is a great bank the app is so easy…
This is a great bank the app is so easy to use specially for a old man like me other banks I find it so difficult to use am so happy everything is easy
Easy instructions on joining
Easy instructions on joining
Should show that your deposit needs to be £25,000 though when you open the account. !
Great bank great savings offers and…
Great bank great savings offers and totally trust them with my money👍👍👍
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