Motorama Avaliações 

157
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Used their website to find suitable leasing. Everytime i placed an order never heard back from anyone via email or phone. I requested several cars maybe thinking it was me at fault but the searches ap... Ver mais

Avaliado com 2 de um total de 5 estrelas

Sold my car to Motorama via Motorway. Turned up late, inspected the car, told me there were a series of issues including the exhaust was misfiring (had been replaced 3 months earlier) and tried to off... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs - both sales and after sales repairs. Vehicle sold to us allegedly in working condition with assurance than any issues identified after sale would be swiftly repaired. After trading... Ver mais

Avaliado com 1 de um total de 5 estrelas

Placed an order with Motorama over 2 weeks ago, paid a £500 deposit and received confirmation that vehicle had been secured. Chased multiple times for an order completion and delivery date, an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Escrito pela empresa

Lease a brand-new car from Motorama, powered by Vanarama. Browse our offers & deals and get the best price on a brand-new car across a range of makes and models. Get an instant quote and order online, with free delivery and simple monthly payments.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

157 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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1,5

Todas as avaliações

(157)

8 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

SELLING UNROAD WORTHY VEHICLE THAT THEY WILL REFUSE TO HOLD THERE HANDS UP FOR

Can not put into words how u helpfully and careless this dealer are. I brought a 13 plate bmw 1 series off of them and within the 24 hours the car broke down which could have been a mistake but on a closer look of the car by a bmw garage there was over 14 issues with the car including severe corrosion on the sub frame, leaking shock, hole in the radiator ( this was the reason for breaking down) and 80%worn discs and pads when an mot and full service was supposedly done 6 days before I collected the car. This is disgusting they let me drive the car. The boss of the dealer was so rude and the tried to get me to pay for collection of the the car for £300 luckily the finance company made them collect the car which took them 3 weeks to do after I broke down and it's been a further 2 months when they have given the money. They used loads of excuses for the delay and the dealer was so rude and told me I was lying about the car, that I broke it, and also told me I had to sign a declaration of silence about the car I was told by the finance company not to sign it so I didn't .
PLEASE DO NOT USE THIS DEALER

26 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Faultless service

When my old car finally gave up the ghost, my local garage recommended that I dispose of it via Brighton Motorama. They said how much I should expect to be paid and that was exactly what I was offered when I `phoned. Brighton Motorama picked the car up on the day they said they would and someone `phoned me at the time promised that afternoon to confirm that the money had been transferred to my account. Both the people I dealt with were friendly, helpful and efficient. I could not be more satisfied with the experience.

27 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dodgy, winding mileage clock back

A friend sold a car to these guys which did not have full service history, now we see it advertised on their Autotrader page WITH full service history and they've wound the clock back by 10,000 miles, and claimed it had its last service in those "wound back" miles. Do not trust this company.

4 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Couldn't fault the car

Couldn't fault the car, the staff or the garage, more than happy with the car I got, staff very polite and helpful, first class garage, would highly recommend anyone to purchase their next used car, best experience I've had on buying a car.
Many thanks for the ease of getting my car.

30 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Too good to be true deal

After applying on 15th June 2020 for an Audi car and being told the application took 24/36 hours to agree, some 8 days later I was still waiting to hear and was then told the rates had gone up substantially and the vehicle wasn’t available for the price I had applied for so I asked for the order to be cancelled and no credit search carried out.
All now sounds like a lure you in with a “great offer” deal that doesn’t exist and then you’re offered something more expensive, after risking your credit file with unnecessary and potentially detrimental credit searches in the meantime.

Update
After cancelling the application on the 23rd in view of the delay and the deal on the car ordered no longer being available I’m aware that a hard credit search was then carried out anyway on the 25th by Lloyd’s Bank, two days after the deal was cancelled!
Complaint now being lodged with FCA.

23 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Go with Select Leasing

Their prices are great, but I went with select leasing instead for the professionalism, politeness and insanely high reviews. I was really considering going with Motorama due to the great 10% miles booster and £500 damage allowance, but when I sent a quote from another dealer for the second time, the useless and rude advisor simply replied “That’s fine, go with them as we have given you our best offer and I won’t get into a Dutch auction”. I appreciate he might not want to keep going to and fro with quotes but when a price promise exists there’s nothing that stipulates ‘one price match only’. Need to be more polite to customers and just tell me that’s the final offer. Happily went with Select Leasing instead where I got a better deal and I was treated properly. I advise you do the same, the reviews on select leasing speak for themselves.

Do yourself a favour and pay a few pounds more to get treated with respect. I did.

12 de dezembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

First class service. I will be using them again.

2 de dezembro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks, David! We appreciate you taking the time to leave a review :-)

Enjoy your vehicle!

Rob, Motorama

Avaliado com 5 de um total de 5 estrelas

Excellent product with excellent service

I’ve been with these talented people for over 2 years and I’ve just renewed my contract for another 2 years. There have been a few issues, but we have managed to pull together and the Motorama proved something very important which is, there will always be some issues, but it’s all about how you resolve them and how you move forward. I am glad that I can be customer of Motorama! I can recommend it to business or private sector. Thank you Dominic Tutton and Kerrie Lansley!! Without you two it would not be possible!

14 de novembro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks for your feedback Martin - this is a great review! It's also great to hear that you're a returning customer :-).

We'll let Dominic and Kerrie know how happy you are.

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

Car Leasing

This is the first time I've leased a car from Motorama I can honestly say I was very satisfied, the staff were very helpful and in particular Ryan answered all my questions and did not pressure me into making any decisions. Everytime I had a question the answer was just an email away and usually within 24 hours (excluding weekends). The vehicle came exactly as advertised and I'm really happy with my choice. I would definetly recommend you give them a try and definetly ask for Ryan to be your account manager he is quite good at his job.

14 de novembro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Hi Constantine,

Thanks for leaving us a review - we love hearing from our customers.

We've passed your kind comments onto Ryan :-).

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

I have recently hired a car from Motorama and the service was excellent

I have recently hired a car from Motorama. They provided excellent service . My car was delivered on time and I was informed every step of the way , from ordering the car to the delivery , what was happening. I’d recommend them to anyone wanting a leased car.
Also they were the most reasonable cost wise compared with several other quotes.

4 de novembro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

This is music to our ears! :-) Thanks so much for leaving a great review, Karen.

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

Motorama are the best leasing company!

I first tried Nationwide who were diabolical and once I contacted Motorama after my friend recommended them they were absolutely fantastic from start to finish... Reece and Ryan were always at the end of the phone and their colleagues in sales and delivery support were great too and helped me get the car I wanted in less than two weeks after the other company had messed me around something chronic! I would recommend them to anyone!

30 de outubro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Hi Shane,

Thanks for taking the time to leave us a review, we love hearing from our customers. We'll pass your feedback onto Reece and Ryan too.

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service through, Ryan Sherlock and Nik Grkinic went above and beyond. First time I have used this company and would recommend them fully.

21 de outubro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Brilliant! Thanks for your review Dean :-). We love hearing from our customers.

Tia, Motorama.

Avaliado com 4 de um total de 5 estrelas

New car being delivered this week :)

A big thank you to Reece and Serena, Sorry for being so demanding at times. x

Both have been professional and polite throughout the challenging process. They sorted all the documents quickly and processed orders promptly, countless times they went above and beyond to make sure I was satisfied and that everything went as smooth as possible.

We have our new car being delivered later this week :) Thank you.

14 de outubro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

This is great to hear! We really appreciate feedback from our customers.

We will pass a big thank you onto Reece and Serena too :-).

Enjoy your new car!

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

Great attentive service from start to…

Great attentive service from start to finish.
I required some guidance when making my decision and Connor Silcock the Account Manager was helpful, professional and very patient especially at the last minute when I decided to change colour on the chosen car. This was my first experience of Personal Contract Hire. Highly recommended and a satisfied customer Thanks again Connor and the rest of the team.

3 de outubro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks so much for your feedback Nicola, it's great to hear that Connor was able to help you find the perfect car.

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

Excellent service!

Excellent service!
I love the car and would definitely come back for more!

3 de outubro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Great to hear you're enjoying your new car Andy. We look forward to helping you next time.

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

Great service

Professional friendly and makes the whole process easy

3 de outubro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Hi Mary,

Thanks for taking the time to leave us a review.

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent service ...all the staff I dealt with throughout the process were friendly & professional. My vehicle was delivered to my door on a covered trailer taking away the hassle of collecting it with no delivery mileage. I would definitely use Motorama again and would recommend it to anyone thinking of leasing a vehicle.

30 de setembro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks for your feedback Liz. It's great to hear you had such a good experience with us, we hope you enjoy your new car.

Tia, Motorama.

Avaliado com 5 de um total de 5 estrelas

My first time leasing.

My first time leasing was made far easier by Brian, Ian and the other members of Motorama I had contact with. I never felt pressured and felt at ease to ask questions that received prompt responses.

The car was delivered when requested and I can now say the process of acquiring a vehicle through leasing seemed easier than purchasing experiences. I enjoyed clear accurate costs on the website with big savings on comparable PCP deals.

My hope is the good experience continues when returning the car. If so, I will have no hesitation using Motorama again.

15 de setembro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks very much for sharing this feedback, Peter. It's great to hear you're becoming a leasing convert and we'll do all we can to keep providing a great experience!

We've passed on your kind words to Brian, Ian and the whole team.

Much appreciated

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Excellent service throughout the…

Excellent service throughout the process.
Ryan, Megan and the rest of the team were very proactive keeping us fully informed, resulting in a super speedy delivery.
Car came from Holdcroft Stoke who were equally efficient.

14 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Connor helped me find the perfect car…

Connor helped me find the perfect car and everything was dealt with very fast and with great service. I would highly recommend Motorama as service was second to none! Thank you all!!!

6 de setembro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

That's great to hear, Lin. Thanks very much for passing this on.

We'll give a shout out to Connor, too!

Ollie, Motorama

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