Mountain Interactive Avaliações 225

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

After playing Delta for almost 40 hours, and grinding FCPD, I would say Delta can benefit from the following: - Allow moderators to do their jobs. - Corruption RP needs to be limited at best. This... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Awesome community, People are so friendly and welcoming here. You can get much knowledge from members, especially from Victor himself; he's an outstanding guy who is ever ready to help if any need ar... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Not gonna lie. Definitely a 5 star rating. Roleplay i've done within the community is amazing. Been here since MI owned fort loredo, this company and it's employees are only becoming better and bett... Ver mais

Avaliado com 4 de um total de 5 estrelas

Perris was a pretty rough game a little while ago completely full of brain-dead people. Recently due to the whitelists the game has become so much more fun and realistic. Overall, Perris is beginning... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Videogame

Escrito pela empresa

Mountain Interactive is a community-driven game development studio known for creating immersive roleplay experiences primarily on Roblox.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

225 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 28% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

what do i put here

The community is pretty chill overall, assuming you aren't stupid. The games are locked behind a lot of paywalls, but luckily they offer whitelist options for both games. The moderation is kind of bad though. Even with the new !help system, moderators still tend to not respond to peoples help calls, or will instantly close them without following up. I feel that's the biggest issue. The corporate team is pretty chill. They are also very welcoming in their moderations and appeals, given I've been banned permanently twice (2022 and 2024) and was able to appeal both of them.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hey Lebron, 

We always look to take in feedback about Mountain Interactive, we value the feedback regarding our moderation team that will be forwarded onto the right team to insure this is looked into! 

However if you need to report a staff member or raise an issue you can always do so on our website here; https://mountaininteractive.com/forum/32-player-staff-reports/ 

I'm glad that you have an continue to enjoy the game!

- Jack, Customer Support Lead

Avaliado com 5 de um total de 5 estrelas

The person I talked to was very nice…

The person I talked to was very nice and understanding. He acted formal. This website is amazing in general too. I really appreciate the help I got from him.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Demitrious, 

Thank you for your review! 

Looking back in our system I can see that you spoke with our Customer Service Lead; Jack. 

We strive to achieve the best here at Mountain Interactive and I'm glad we assisted you in the best way, we hope you enjoy our platform.

- Customer Support Team

Avaliado com 5 de um total de 5 estrelas

Hey this is derry13,

Hey this is derry13,

Nothing but amazing words from MI, quick service, amazing customer service, overall they have better customer service than even restaurants

1 de janeiro de 2025
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Thank you for your review :)

- David, CEO

Avaliado com 5 de um total de 5 estrelas

Support Interaction

I had a great support interactive with the Customer Support Lead Jack, He was extrememly helpfull and went out of his way to find me and get me the help I need.

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Scooby,

Amazing feedback - Our team here at Mountain Interactive strive to provide the best customer support and resolve all issues with a satisfactory outcome.
Your feedback will be passed onto Jack 👍🏻🎉

- Customer Support Team

Avaliado com 5 de um total de 5 estrelas

Jack

i have nothing to say just good words and to thanks this guy for helping me out

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Razven, 

Amazing feedback - Our team here at Mountain Interactive strive to provide the best customer support and resolve all issues with a satisfactory outcome.

Your feedback will be passed onto Jack 👍🏻🎉

- Customer Support Team

Avaliado com 5 de um total de 5 estrelas

The Staff member that handled my ticket

The Staff member that handled my ticket and supported me was Jack. He always responded very fast, and was very kind. If you got a problem or need help, I would suggest you to reach out to Jack.

2 de janeiro de 2025
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Ali,

Amazing feedback - Our team here at Mountain Interactive strive to provide the best customer support and resolve all issues with a satisfactory outcome.

Your feedback will be passed onto Jack 👍🏻🎉

- Customer Support Team

Avaliado com 5 de um total de 5 estrelas

Person who assisted me never asked for any not important details

Person who assisted me never asked for any information that’s not important but straight to the details of helping. Being in a lot of different games and servers of companies I often got asked completely different stuff I asked for. Overall because of these reasons that are not only the great things I think this is 5 star service from companie.

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Adam,

I'm glad that we could deal with your issue by getting right to the point!

Here at Mountain Interactive we focus on individual customer requirements, I'm glad that we could promptly deal with your issue.

- Jack, Customer Support Lead

Avaliado com 5 de um total de 5 estrelas

Oitz custom

OItz is very nice, and is very understanding. He also wants the custom to be to the liking and look very nice.
Nicest person i've met FOR A WHILE.

28 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Curtis,

Your feedback means a lot to our team here at Mountain Interactive - I've passed this compliment onto Oitz! 

- Jack, Customer Support Lead

Avaliado com 5 de um total de 5 estrelas

Had a problem with some purchases

Had a problem with some purchases, helped me out instantly

26 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Vuwo,

I'm glad that we were able to resolve your purchase problem.

- Jack, Customer Support Lead

Avaliado com 5 de um total de 5 estrelas

Mountain interactive is a great Roblox…

Mountain interactive is a great Roblox community that allows you to meet nice people, play 2 of their realistic-styled games. their moderation team is also trained to give you the best experience possible.

25 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Rafiifortytwo,

Thank you for the amazing feedback!

I'll pass this on the the required teams.

- Jack, Customer Support Lead

Avaliado com 4 de um total de 5 estrelas

Mountain Interactive is great. (But some moderators suck)

I have been playing mountain interactive games for over a year now, I started playing Perris and now LA, Mountain Interactive staff is helpful and nice, there are some people that are not that nice, but there is still bigger % of the nice people. I enjoy playing LA and I wanna thank the MI team. (Also I saw a lot of people not being happy about the moderation team, maybe MI should actually look into it?)

21 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Thanks for your review LoLo,

I'm sorry to hear that some of our moderation team let you down in future please report them as required here; https://mountaininteractive.com/forum/34-staff-reports/

- Jack, Customer Support Lead

Avaliado com 1 de um total de 5 estrelas

Review censorship

My original review, where I not only relayed my enjoyment of the game but also mentioned some well known yet disregarded issues with MI's games was removed for lack of a better phrasing "being a fake review"

Quote Directly from the email from Trustpilot I got a few days ago;
"Thanks for reviewing mountaininteractive on Trustpilot.

mountaininteractive has flagged your review because they don’t think it’s based on a genuine experience."
- URLs edited in quote to be able to post the review

Because yes, someone who knows of Victor Valley, has proof of purchase for lifetime premium, and was even thanked as such for purchasing in the owner reply to my review. Someone that says all that and leaves a detailed review is definitely lying on their 3 star review.

I am also not the only person to experience this, I have read another review from another user having his negative review being deleted.

I hope this new 1 star review survives long enough to be seen, and to shine a light on MI's recent uptick in scummy business practices.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Alex,

I can see that you have Titanium with us, I can also see that your roblox user isn't linked so you won't be able to use premium!

I'm reaching out to you via the support email to try and resolve this clearly ongoing issue, I'm sorry that you feel reviews get removed inappropriately however we only request the removal of feedback that isn't a real experience of MI.

I look forward to engaging with you!

- Jack, Customer Support Lead

Avaliado com 5 de um total de 5 estrelas

Extremely Helpful

The Owner David is quite a nice man, He helped me really politely and quickly he is overall a really nice guy and a really nice helpful when it comes to issues.

8 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Thank you so much for sharing your experience! Your kind words mean a lot to our team. Thanks again for being a part of Mountain Interactive. We’re so happy to have you with us!

Best wishes,
Victor and the Mountain Interactive Team

Avaliado com 5 de um total de 5 estrelas

My opinion about MI.

In my opinion, Mountain Interactive was always the BEST of the BEST games to play on roblox due to it's high roleplay simulations and experiences. In my opinion this game, is one of the best to play on.

8 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Thank you so much for your amazing review! It means the world to us that you consider Mountain Interactive one of the best games to play on Roblox. Your words inspire out team here.

Thank you for your support, and we’ll see you in Perris, California!

Best regards,
Victor and the Mountain Interactive Team

Avaliado com 5 de um total de 5 estrelas

Fun and Addictive

The game is fun and has a really good icon currently. I enjoy coming home from school and spending hours playing the game. I look forward to progressing further in this community and trying to achieve more.

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Thank you for your review, We're happy to hear that you are enjoy your experience :)

- David, CEO

Avaliado com 2 de um total de 5 estrelas

Substandard development

Mountain Interactive is a great corporation that endeavors to produce sufficient role-play material; powered on ROBLOX. Though, recent alterations in developments have significantly deteriorated the game (e.g., terrain & environment). Conclusively, the subsequent hiring of the new developers was a poor decision. Mountain Interactive is great, but possesses insufficient, substandard, and negligent development latterly, for Perris, at least.

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi there,

Thank you for letting us know how you feel. We'd love to talk to you more about what your thinking. Send us an email at support@mountaininteractive.com

- Jack, Customer Support Lead

Avaliado com 4 de um total de 5 estrelas

review sigma

For starters, lifetime is VERY worth it. 250 dollars for TONS of perks and EVERY insert was worth it. While I do think the pricing is high, for example Titanium is 50 dollars a month, it is understandable that roblox does not create a lot of money and takes a lot of revenue. MI takes a different approach from this by creating their own website and creating quality content and RP for us members. Not only that, as a titanium member, I've been offered a great experience and help with bugs in game, as I was once even invited into Ash's office to help fix a bug that I had reported, and they had it fixed withing a few minutes. Astounding community too, great people, and good owners. While some mishaps have occurred such as an ID verification predicament (which was reverted after strong community protest, showing they care about the community) they are a great team and make good games.

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi Chew,

I'm glad that you are happy with both our products and our staff!

I'll ensure that your feedback is forwarded on to the staff member.

- Jack, Customer Support Lead

Avaliado com 3 de um total de 5 estrelas

Bad moderators

In my opinion, it was a downfall after Victor Valley. This is just my opinion though, really miss the people of Victor Valley, especially the moderation back then was awesome. Nowadays if you try to shoot one of your enemies, you would get jailed by a moderator and then they will say you committed "rdm" or something until the guy that you were roleplaying with actually say something to the moderator and then you can finally be freed. Feels like you need to clip every second of your game unless you want to get banned from an mod. I feel like the mods just fly to where they hear gunshots, and then jail the person and ask a few question, and if they don't like the answer, you're gone forever, even if you were roleplaying. Happened like 10 times to my friends. Miss the times when mods would actually play the game, instead of banning people all the time like they have a quota to reach, now I don't know if they do, but it's just messed up how much people get falsely banned and can't do anything and just gives up. Feel like the only person I can talk to in this community is kaireooo and TheHonorable. Kaireooo the goat fr.

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Mountain Interactive

Resposta da Mountain Interactive

Hi,

Please contact me on Support@mountaininteractive.com, I'd like to resolve these issues with you so that we can improve your experience here at Mountain Interactive!

- Jack, Customer Support Lead

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