M&R Plumbing & Heating Ltd Avaliações 

797
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Apologies for the slow review but we've been on holiday. The lad who serviced our boiler was polite, efficient and sorted the job with minimal fuss. He even offered some helpful tips and is a credit... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bernard Hough Great company, they give a first class service from initial contact requesting a quotation through to the final completion of the work. The whole company cannot be faulted, I would rec... Ver mais

Avaliado com 5 de um total de 5 estrelas

I can recommend M&R plumbing, from start to finish the whole process to replace my boiler went smoothly. They were punctual, efficient,friendly and Jack & Finn left the workspace clean & tidy. The rub... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

“Great Service as Normal, engineer and apprentice were on time and completed the works efficiently, was great to see how good the engineer was explaining the process and requirements to the apprentice... Ver mais

Detalhes da empresa

  1. Serviço de Instalação de Gás
  2. Encanador
  3. Fornecedor de Ar Condicionado
  4. Fornecedor de Caldeiras
  5. Gasificador
  6. Reparo de radiadores

Escrito pela empresa

Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm, cool and cosy since 1997,


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

797 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(797)

391 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Leaky to brand new boiler

Cannot recommend M&R enough! Always great.
Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lovely gentleman with great customer service. Quick efficient and made sure everything was working fine before leaving told us what to do with the new thermostat and how to work everything. Made sure we knew all we needed to know before he went and he cleared up very well after the job was done . Chantelle was more than helpful for get us sorted with the payment plan for the new boiler too.

21 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

Thank you so much for the fantastic review. We're delighted to hear you were happy with the service from Jack and Alfie and that we were able to get your new boiler installed so quickly. It's great to know everything was clearly explained and left tidy afterwards. We'll also be sure to pass your kind comments on to Chantelle for helping with the payment plan. We really appreciate the recommendation.

Avaliado com 1 de um total de 5 estrelas

Every interaction went wrong

Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved.

Part couldn’t be returned but I didn’t get to keep it despite paying for it.

Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them.

No interest or acknowledgment in what went wrong but 10/10 for asking for money.

19 de janeiro de 2026
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Resposta da M&R Plumbing & Heating Ltd

Dear David

I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us.

Reading your feedback, it’s obvious that our communication was nowhere near the level it should be. From the conflicting advice you received to the feeling of being "hassled" while your own questions went unanswered—that isn't the way we want to treat our customers. We clearly missed the mark on the "care" part of our service.

I have shared your comments with our management team, and we are currently conducting a full internal review of what went wrong with your booking and the advice provided. We don't want to just offer another empty promise of a callback. Once I have the full picture of the diagnostic and billing errors, I would like to reach out to you personally to discuss how we can rectify this and move forward.

Thank you for your patience while we get to the bottom of this.

Best regards,

The M&R team.

Avaliado com 5 de um total de 5 estrelas

Quick service and work completed in a…

Quick service and work completed in a timely manner , engineer was polite

19 de fevereiro de 2026
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Resposta da M&R Plumbing & Heating Ltd

Thank you for your review. We're pleased to hear you were happy with the quick service and that our engineer was polite and efficient.

Avaliado com 5 de um total de 5 estrelas

Another efficient boiler service.

Easy to book an appointment for a boiler service. The engineer arrived within the agreed time slot. Offered to remove his footwear, which I thought was very polite. He explained what he was doing during the service and completed it thoroughly. I used M&R to fit my boiler and they have serviced it every year since so very happy with their work.

18 de fevereiro de 2026
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Resposta da M&R Plumbing & Heating Ltd

Thank you for your wonderful review. We're delighted to hear that booking was easy and that our engineer provided a polite, thorough service. We're also pleased to know your boiler has been well looked after each year — we really appreciate your continued trust in M&R

Avaliado com 5 de um total de 5 estrelas

Efficient service.

Easy to book, reliable, efficient and excellent communication.

19 de fevereiro de 2026
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Resposta da M&R Plumbing & Heating Ltd

Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service.

Avaliado com 5 de um total de 5 estrelas

Boiler service

Great service provided no mess no fuss definitely would recommend to anyone!

16 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

Thanks for your kind words! We aim to make every service efficient and hassle-free

Avaliado com 5 de um total de 5 estrelas

1st class service from start to finish

1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.

20 de fevereiro de 2026
Avaliação não solicitada
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Resposta da M&R Plumbing & Heating Ltd

Thanks for the review! We're glad you found our service easy, efficient, and professional

Avaliado com 5 de um total de 5 estrelas

Prompt service done on our boiler

Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company

19 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.

Avaliado com 5 de um total de 5 estrelas

Reliable

Reliable, cheerful & proficient.

14 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.

Avaliado com 5 de um total de 5 estrelas

Great set of lads who were very…

Great set of lads who were very pleasant and did the job in no time

16 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.

Avaliado com 5 de um total de 5 estrelas

What can I say other than BRILLIANT.

What can I say other than brilliant. Very knowledgeable on products. Clear and precise on which boiler would be most suitable for the space in which it had to go. The quote was almost exactly what I had in mind so Mick got the job before he left my house. I did get quotes from 2 others. Mick from M&R was by far the most professional .The boiler was installed yesterday, Tuesday the 17th Feb between 8:30 and 4pm no mess or hassle, perfect.
Highly recommended company.

13 de fevereiro de 2026
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Resposta da M&R Plumbing & Heating Ltd

We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!

Avaliado com 5 de um total de 5 estrelas

Very helpful staff would recommend them…

Very helpful staff would recommend them v quick service good experience

13 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!

Avaliado com 5 de um total de 5 estrelas

New Boiler

Great quick service. No problems at all. Very happy.

16 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

Thanks for the kind words! We always aim for smooth, reliable, and professional service

Avaliado com 5 de um total de 5 estrelas

Boiler losing pressure

Had to change date of appointment due to team sickness but kept me informed. Good professional visit by Jack who explained things clearly.

9 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

Thanks for the kind words! We always aim for smooth, reliable, and professional service

Avaliado com 5 de um total de 5 estrelas

Carried out two separate repairs in a week

Carried out two separate repairs in a week. Turned up within time slot advised, were clean and tidy and very polite.
I have dealt with this company for several years and cannot fault them.

11 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

“Thanks for the review! Our goal is always professional, efficient, and reliable service.

Avaliado com 5 de um total de 5 estrelas

Good service plan that is reasonably…

Good service plan that is reasonably priced.Arrived on time, good clean worker, respectful to property, explained what he was doing.

10 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

Thanks for the great feedback! We always aim for efficient service and clear communication

Avaliado com 5 de um total de 5 estrelas

Yearly Service

Always a first class job done ✔️

13 de fevereiro de 2026
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Resposta da M&R Plumbing & Heating Ltd

“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, appointment was arranged and update sent to confirm time of arrival. Engineer very polite and called when work was completed, I have used this company for many years and cannot fault them. 😁

9 de fevereiro de 2026
logotipo da M&R Plumbing & Heating Ltd

Resposta da M&R Plumbing & Heating Ltd

“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout

Avaliado com 5 de um total de 5 estrelas

Straight forward explanation no…

Straight forward explanation no pressure no heavy sales

11 de fevereiro de 2026
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Resposta da M&R Plumbing & Heating Ltd

“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout

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