My Auntie recommended me to MrfluffyFriends, I went online today and saw 60% off!! Couldn’t believe my luck, ordered two round beds for my Frenchies straight away. Following this the customer service... Ver mais
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Veja o que dizem as avaliações
My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... Ver mais
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These beds are beautiful, my cat absolutely loves the two he has. They are very good quality, there is no comparison to the cheaper ones. They really are worth every penny. The customer service is ex... Ver mais
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The online buying experience of the bed was great. The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one... Ver mais
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Detalhes da empresa
Escrito pela empresa
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Informações de contato
4,5
Excelente
338 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best mat invented
Best mat invented. I have tried numerous cool mats etc and my dog wouldn’t even look at it. With this one he just went and lay on it as soon as it was put down for him. Thankyou you made my senior dog very happy
27 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Elaine,
Thank you for your fantastic review!
We're so happy to hear that your senior dog loves the cooling mat after trying so many others. It means a lot to know that it has helped make him more comfortable and happy.
Thank you for choosing MrFluffyFriend!
I wish I had known about these cool…
I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the rottie n instantly it soothed him and bless him he looked at me with his big brown eyes as if to say 'thankyou mum' and to see him so cool made me feel relieved for him even my grandsons helium terrier Oscar shares it with him .... you must get one of these blankets plus there are different sizes aswell delivery, quality of the product is top notch (do u think i could sell oil to the Arabs 🤣🤣🤣) anyway good mat buying guys x
10 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Glenda,
Thank you for your wonderful and heartwarming review!
We absolutely love hearing how much George and Oscar are enjoying the cooling mat. It's truly rewarding to know that it helps your beloved companions feel more comfortable during hot weather.
Thank you for your kind words about the quality and delivery, and for your enthusiastic recommendation. We hope George and Oscar continue enjoying their cool and cozy spot! 🐾
My order hadn't arrived and after…
My order hadn't arrived and after contacting Mr Fluffy Friend it was all sorted within a few days, very helpful. Great product the dogs love the cooling mats and I quite like putting my feet on them too!!
10 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Miss Turley,
Thank you for your feedback!
We're happy to hear that our team was able to help resolve the delivery issue and that your dogs are enjoying their cooling mats. We're also glad to hear that even you enjoy using them to keep cool!
Thank you for your patience and for choosing MrFluffyFriend.
Fairly rapid delivery
Fairly rapid delivery
My labrador loves it.....thankfully....as not that cheap to be fair.
26 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Deryl,
Thank you for your review!
We're pleased to hear that delivery was fairly quick and, most importantly, that your Labrador loves the cooling mat. We understand that choosing the right product is an investment, and we're happy to know it has been worthwhile for your furry friend.
Thank you for your support!
Really quick delivery
Really quick delivery. This is our second one from you and dog loves it same as the last one.
23 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Kim,
Thank you for your continued support!
We're delighted to hear that this is your second MrFluffyFriend cooling mat and that your dog loves it just as much as the first one.
We truly appreciate your trust and loyalty. Thank you for being part of the MrFluffyFriend family!
Love this dog sofa...almost as much as…
Love this dog sofa...almost as much as the dogs!
24 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Emma,
Thank you so much for your lovely review!
We're delighted to hear that you and your dogs love the sofa. Knowing that it has become a favorite spot for your furry friends makes us so happy.
Thank you for choosing MrFluffyFriend, and we hope your dogs enjoy many cozy and relaxing moments on their sofa!
My dog loves hers.
17 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Pat,
Thank you for your wonderful feedback!
We're so happy to hear that your dog loves her new bed. There's nothing better than knowing our products help create a comfortable and cozy place for pets to relax.
Thank you for choosing MrFluffyFriend!
Thank you from a very hot and bothered long haired cat!
Received the cooling mat very quickly and just perfect for Missy, our cat. She is a long haired cat so this cooling mat is ideal for her.
Thank you and would recommend.
21 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Anne,
Thank you so much for your lovely review!
We're delighted to hear that Missy is enjoying her cooling mat. It's wonderful to know that it's helping keep your long-haired cat comfortable during the warmer weather.
Thank you for your recommendation, and we hope Missy enjoys many more cool and relaxing naps!
Postage costs to Germany
The mat that I ordered was far too small to be used, so I initiated a return of the product. However, the item needs to be returned to a shipping address in Germany and returns policy states that they need a tracking number to be able to process a refund. This meant that with the postage costs and also the duty costs of £4.64 to Germany and then an additional admin fee of £1.50 its really not worth the bother sending it back as I will end up getting £4 back! Maybe this is what the company want?
23 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Jo,
We're sorry to hear that your experience with the return process has been disappointing. This is certainly not the experience we aim to provide.
We offer a European return facility to make returns as convenient as possible for our customers. We understand, however, that return shipping costs can sometimes make the process less practical, and we're sorry that this has been your experience.
Thank you for sharing your feedback. We truly value it and will take your comments into account as we continue working to improve our return process and overall customer experience.
Unfortunately I still haven't received…
Unfortunately I still haven't received the second blanket I have paid for and hope it will arrive as promised!!!
But my dog ,an elderly greyhound,is enjoying the blanket I have received very much in this hot weather!
23 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Marie-Louise,
Thank you for your feedback!
We're so pleased to hear that your elderly greyhound is enjoying the blanket and finding it comfortable during the hot weather.
We're sorry that your second blanket has not yet arrived. Our team is already monitoring your order, and we'll continue to keep you updated until it reaches you. Thank you for your patience and understanding.
The delivery was fast and the cool mat…
The delivery was fast and the cool mat is perfect, it keeps my two dogs cool throughout the day and night
22 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Gemma,
Thank you for your wonderful review!
We're delighted to hear that your cooling mat arrived quickly and is helping keep both of your dogs comfortable throughout the day and night. It's great to know it's making a difference during the warmer weather.
Thank you for choosing MrFluffyFriend!
This was not my first order from…
This was not my first order from MrFluffyfriend. They keep you informed about your order and delivery. The products are very welcomed by my pets.
The cool mats have been a real go to for my dogs during this very hot weather. They are used throughout the day and night to keep them cool. I even put them in the car when the dogs travel.
I would recommend this product.
10 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Ann,
Thank you so much for your continued support!
We're honored that you've chosen MrFluffyFriend again. It's wonderful to hear that your pets love our products and that the cooling mats have become a favorite during the hot weather, both at home and in the car.
Our cooling mats work by dissipating heat from your pets' bodies, helping them stay comfortable without the use of gel or chemicals.
Thank you for your recommendation and for being a valued customer!
Mr.Fluffyzfriend
I have 2 for my dog. 1 in the living room + 1 in her cage im in the bedroom. Dog sleeps well on both, no up +down fidgeting, etc. Brilliant invention. Thank you
21 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Mrs P A Humphreys,
Thank you so much for your wonderful review!
We’re delighted to hear that you have two MrFluffyFriend beds for your dog and that she enjoys both of them. It’s wonderful to know that she sleeps comfortably and peacefully in her favorite spots.
Thank you for your kind words — we’re so happy to be part of her cozy routine!
Cooling mat does what it says but I…
Cooling mat does what it says but I thought it was rather small in size for a large size.
I bought the Mat for my miniature french bulldog, she just about fits on it.
21 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Susan,
Thank you for your feedback!
We’re glad to hear that the cooling mat is helping your miniature French Bulldog stay comfortable. We understand that choosing the right size can sometimes be difficult, and we appreciate your comments regarding the sizing.
Thank you for choosing us, and we hope your pup continues to enjoy the cooling comfort of the mat!
Great product
Great product, good quality. I don’t know what wizardly stuff is going on but it is always cool and my dog loves it. He is a medium sized cocker spaniel and I got him a large size which is plenty big enough for him to stretch out on with room left over. Only reason I’ve given 4 stars is the delivery was quite slow which was frustrating as it was dispatched quickly so it missed the very hot bit of the heatwave. Glad I’ve got it now though and would very much recommend.
21 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Sarah,
Thank you for your fantastic review!
We’re thrilled to hear that your cocker spaniel loves the cooling mat and that the large size gives him plenty of room to stretch out. It’s great to know that it has become a useful spot for him during warm days.
We’re sorry that the delivery took longer than expected, especially during the heatwave. We understand how important timing can be during hot weather, and we appreciate your patience.
Thank you for recommending us!
I’ve tried to use gel mats in the past…
I’ve tried to use gel mats in the past and the dog simply ignored them. Our dog absolutely loves his mat and goes and sleeps on it every day.
21 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for sharing your experience!
We’re so happy to hear that your dog loves the cooling mat and uses it every day. We understand that some dogs may not enjoy certain types of cooling products, so it’s wonderful to know that your dog found this one comfortable.
Thank you for choosing us!
Cooling mat
Order came sooner than expected which is always nice. Good quality product, my dog likes it!
21 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Joanna,
Thank you for your lovely review!
We’re delighted to hear that your order arrived sooner than expected and that you’re happy with the quality of the product. Most importantly, we’re glad your dog likes it!
Thank you for your support and we hope your pup enjoys many comfortable moments with the mat.
Easy and quick transaction
Easy and quick transaction. I made the mistake of not checking the measurements but the large fits in our dogs crate well. Will probably order the next size up for when he likes to stretch out. Happy, cooler pup 🐶
13 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Hayley,
Thank you for your kind feedback!
We’re happy to hear that your ordering experience was easy and that the large size fits well in your dog’s crate. Choosing the right size can sometimes be tricky, so we’re glad it worked out.
We hope your pup enjoys the extra comfort and stays cool and happy! 🐶
This mat provides a cool place for my…
This mat provides a cool place for my dog to rest. It is light but effective and washes well.
19 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Tracy,
Thank you for your lovely review!
We’re delighted to hear that the cooling mat provides your dog with a comfortable place to rest and that you’re happy with its lightweight design and easy maintenance. It’s wonderful to know it has become a useful part of your dog’s routine.
Thank you for choosing us, and we hope your dog continues to enjoy the cooling comfort!
The cool mat is so much better than the gel ones
Delivery did take longer than I expected, but communication was great.
My dog was unsure at first and wouldn't lie on the cool mat, but since he has then he uses it a lot - I even checked the temperature after he got up and it didn't feel hot, like the wooden floor after he's led there. So really glad with the purchase.
19 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi,
Thank you so much for sharing your experience!
We’re happy to hear that your dog eventually warmed up to the cooling mat and is now using it regularly. Some pets need a little time to get familiar with a new texture or resting spot, so we’re glad he discovered how comfortable it can be.
We also appreciate your feedback about the delivery time and communication. Our cooling mat works by dissipating heat from your dog’s body, helping provide a cooler resting surface without needing to be refrigerated.
Thank you again for your support — we’re so glad you and your dog are happy with the purchase!
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