My Auntie recommended me to MrfluffyFriends, I went online today and saw 60% off!! Couldn’t believe my luck, ordered two round beds for my Frenchies straight away. Following this the customer service... Ver mais
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Veja o que dizem as avaliações
My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... Ver mais
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These beds are beautiful, my cat absolutely loves the two he has. They are very good quality, there is no comparison to the cheaper ones. They really are worth every penny. The customer service is ex... Ver mais
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The online buying experience of the bed was great. The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one... Ver mais
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Detalhes da empresa
Escrito pela empresa
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Informações de contato
4,5
Excelente
338 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
St Bernard approved
Bought this in the heatwave not sure how it works and wasn’t sure my dog would sit on it but she loves it and sleeps on it all day. Got at discount too so very pleased and so is Wednesday. Also the biggest size is plenty big enough for a St Bernard
18 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Sarah,
Thank you for your fantastic review!
We’re thrilled to hear that Wednesday loves her cooling mat and has been enjoying it throughout the heatwave. It’s wonderful to know that even your St Bernard finds it comfortable and that the largest size works well for her.
Thank you for giving it a try, and we’re so happy that both you and Wednesday are pleased with your purchase!
My cat has been walking around on it…
My cat has been walking around on it but has not slept on it at the moment I have tried putting his dinner in the bed but he has his food and then gets off.
18 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Mrs Roberta,
Thank you for sharing your experience!
We’re glad to hear that your cat has started exploring the bed. Some cats need a little more time to feel comfortable with a new sleeping spot. You can try placing a familiar blanket or toy inside, adding some treats, or leaving the bed in a quiet area where your cat already likes to relax.
We hope your cat soon discovers it as a cozy new favorite place!
Great car beds
Product well made and dogs seem to love it. Purchased 2 beds and they are comfortable - ideal in the car or if away as a dog bed.
9 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Elizabeth,
Thank you for your lovely review!
We’re so happy to hear that your dogs love their new beds and that they’re proving comfortable and practical for car trips and travels. It’s wonderful to know that they are enjoying them both at home and while away.
Thank you for choosing us!
Absolutely happy
Happy with my order, would order again. Thank you
13 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Ludmila,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with your order and would consider ordering again. We truly appreciate your support and hope your furry friend enjoys the product for a long time.
cool mat was small, but still good
Although the cool mat was smaller than I thought, my small shih tzu took to it the minute I introduced him too it. His first restful nights sleep ! Good quality too, feels really nice. Definitely worth waiting for...!
14 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Mary,
Thank you for sharing your experience!
We’re so happy to hear that your Shih Tzu took to the cooling mat right away and that it helped him enjoy a more restful night’s sleep. We’re also glad you’re happy with the quality and feel of the mat.
Thank you for your patience, and we hope your little one continues to enjoy the comfort it provides!
As described
Product arrived within the delivery time quoted. My boy is very happy with it and has used it a lot.
7 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Lenny,
Thank you for your review!
We’re delighted to hear that your boy is happy with his new product and has been enjoying it so much. It’s wonderful to know that it has become part of his routine.
Thank you for your support!
Hit and miss whether they sit on the…
Hit and miss whether they sit on the mat, so when tgey dont they have otger ciilibg products ob.
16 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Jennifer,
Thank you for sharing your feedback!
We understand that some dogs may need a little time to get used to a new cooling mat. Here are a few tips that may help encourage your dog to use it:
- Place the mat in your dog’s favorite resting spot.
- Add a familiar blanket or toy on top to make it feel more inviting.
- Try offering treats or praise when your dog lies on the mat.
- Leave it available during warmer parts of the day so your dog can choose to use it when needed.
Please also note that our cooling mat works by dissipating heat from your dog’s body rather than feeling ice-cold like a chilled mat.
We hope these tips help your dog enjoy the cooling comfort of the mat!
Bought a dog cool mat..our boy Boris…
Bought a dog cool mat..our boy Boris loves it
7 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Jane,
Thank you for your lovely review!
We’re so happy to hear that Boris loves his new cooling mat. It’s always wonderful to know when a pet finds a comfortable spot they enjoy using.
Thank you for choosing us!
Kept up to date from ordering to being…
Kept up to date from ordering to being delivered
We have a Frenchie - so bought medium, should have got large!
Mia still won’t use it so passed it onto our grand pooch!
6 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Debby,
Thank you for sharing your experience!
We’re glad to hear that your order updates and delivery process went smoothly. We understand that finding the right size can sometimes be tricky, especially with different breeds and sleeping preferences.
We hope Mia’s new owner enjoys the cooling mat, and we appreciate you giving it a try!
Arrived on time
Arrived on time, item is exactly as described
8 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Pam,
Thank you for your review!
We’re pleased to hear that your order arrived on time and that the product was exactly as described. We hope your furry friend enjoys it!
I had very good feedback from them
I had very good feedback from them , which helped me enormously.
7 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Andrew,
Thank you for your kind feedback!
We’re happy to hear that our team’s support was helpful to you. Providing helpful assistance to our customers is very important to us.
Thank you for your trust and support!
Mr Fluffy Friend Cool Mat
I ordered Mr Fluffy friend Cool mat for my dog.
The cool mat is good but my dog won’t go anywhere near it. He sniffed it and walked away.
The order process and delivery was also good, however I am returning it as my dog won’t use it.
8 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Jan,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the ordering process and delivery. We're sorry the cooling mat wasn't a good match for your dog. Some dogs need a little time to get used to a new type of mat, while others simply have their own preferences.
We appreciate your honest feedback and hope we'll have the opportunity to serve you again in the future.
Great service
Great service my dog loves it. It is lovely and cool. I also put a water bottle underneath it with cold water in as well.
9 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Mrs. Williams,
Thank you so much for your wonderful review!
We're delighted to hear that your dog loves the cooling mat and that it's helping keep them comfortable. It's great to know you've found a setup that works well for your pup.
We hope your furry friend enjoys many cool and relaxing naps!
Seems like a lovely mat but…shame my dogs don't think so
Seems like a lovely mat but unfortunately neither my dogs want to lie on it. I'm having to keep it due to the fact that one of the requests to return is that the product mustn't show any signs of pet hair, which is difficult considering the dogs have sniffed at it etc. which of course means there will be dog hair somewhere on it.
That said, the quality does seem very good.
10 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Caitlin,
Thank you for taking the time to share your feedback.
We're sorry to hear that the cooling mat wasn't a hit with your dogs, although we appreciate your kind words about its quality. Every dog has their own preferences, and some simply take a little longer to get used to a new resting spot.
If you ever have questions about whether your item meets the return conditions, our support team is always happy to help.
Thank you again for your honest review, and we wish you and your dogs all the best.
MY 'my fluffy friend' dog cooling mat…
MY 'Mr fluffy friend' dog cooling mat is made from polyester and nylon and came from China. Pretty sure I've been had...
11 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for taking the time to share your feedback. We're sorry to hear that the cooling mat didn't meet your expectations.
We'd like to clarify that the material label on the product shows the official material composition, while our product description refers to the construction and functional layers of the cooling mat.
Our cooling mat is designed to dissipate your dog's body heat rather than feel ice-cold to the touch. It does not require refrigeration or electricity and works by drawing excess heat away from your pet while they're lying on it.
We understand that this may be different from what you were expecting, and we're sorry for any disappointment. If you have any questions or would like assistance, please reach out to our customer support team—we'd be happy to help.
Cooling mat a dogs best friend.
My daughters black labrador took to the cooling mat straight away. She seems to be enjoying it.
14 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Elizabeth,
Thank you for your lovely review!
We're so happy to hear that your daughter's black Labrador took to the cooling mat straight away and is enjoying it. It's wonderful to know it's helping keep her comfortable during the warmer weather.
We appreciate your support and hope she continues to enjoy her new favourite spot!
Very easy to order and quick delivery
Very easy to order and quick delivery. I have two dogs and 1 of them suffers badly from the heat. After buying the cooling mat she doesn,t get off of it. Her new favourite place to be.
29 de junho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Julie,
Thank you for your fantastic review!
We're thrilled to hear that the ordering process was easy, the delivery was quick, and most importantly, that your dog who struggles with the heat has made the cooling mat her new favourite place to relax.
We hope it continues to keep her comfortable all summer long!
Liked the product butdog will not go on…
Liked the product butdog will not go on the mat sorry.
3 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Jeanette,
Thank you for your review!
We're glad to hear you liked the cooling mat, although we're sorry your dog hasn't taken to it yet. Some dogs need a little time to get used to something new. Placing the mat in your dog's favorite resting spot or adding a familiar blanket or toy can sometimes help encourage them to give it a try.
We appreciate your feedback and hope your pup warms up to it soon!
It works
It works. Keeps dog cool. Just wish I’d got a bigger one.
13 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi Elaine,
Thank you for your review!
We're delighted to hear that the cooling mat is helping keep your dog cool. We also appreciate your feedback about the size—it will be helpful as we continue to improve our sizing guidance for future customers.
We hope your pup enjoys many cool and comfortable naps!
Only one dog likes it
One of my dogs likes it the other one doesn't, but she is old and stuck in her ways.
7 de julho de 2026
Avaliação não solicitada
Resposta da MrFluffyFriend™ United Kingdom
Hi David,
Thank you for taking the time to leave a review!
We're so glad to hear that one of your dogs is enjoying the bed. We completely understand that older dogs can be a little more set in their routines and sometimes take longer to warm up to something new.
We appreciate your feedback and hope that, with a little more time, your other pup might decide to give it a try too!
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