MRI Software Avaliações 3.337

Courteous and helpful

The gentleman was fantastic and helped me solve the problem in a short period of time. Your company has great customer service, and I've enjoyed working with everybody for many years. Keep it up!

Most of customer service reps are very knowledgeable and are quick to answer my questions. "Gibbs" I think the name was, was no exception. These were a couple easy questions for him but very important to me. Thank you, sir.

While your customer service is excellent, the product is archaic. Usability = poor
The software is like something from the late-90's

The rep knew exactly what to do and was very helpful.

Easy to use. Simple to execute the document and easy for the recipient.

I was listening to as to what my concerns were, and each of them were solved!

I got the help I needed with my credentials.

Due to new tax regulations we are sadly having to change programs. Having used MRI for over 10 years, we are sad to see it go as it has done everything we asked and more. Great property management software.

As always my problem was solved very quickly, leaving me time to get a contract written quickly. Thank you so much.

They were patient with me, they were knowledgable. Thank you all so much.

Everything they do I great

Problem was resolved to my satisfaction. Loretta and Leyah were both very helpful!

Straight forward, efficient and without issues so far. Thank you!

Overall, the experience has been extremely positive, apart from billing. We have not had correct billing for over a year and since we took on an extra, bundled service package. I have detailed the discrepancy many times and spending a long time going through bank statements, for the accounts dept. It still hasn't been corrected.

Competent and friendly support! The representative that helped me was kind, patient and knowledgeable. I have only had positive experiences with the CTM staff and this was no exception.

My question was answered very quickly and help navigating to get my file back in order! I had not used a couple of the features in a while and forgot how to integrate counter offer date into the calendar… The representative was super knowledgeable and got me there quickly

Working with MRI to maintain and improve our PMX system has been a much smoother experience when we began working together as a Company to tackle the Software. Customer support is able to quickly solve many of our issues very quickly. If a ticket ever does need to get sent up the ladder, I know the Lead's expertise is a boon to the team to have the issue fully resolved (Shout out Chelsea & Nicole!). Support is also a great resource of information for implementations to prevent issues in the future and how to catch them early. The X7 revamp has also been a great enhancement to the base product. Our Account Managers have also been great resources for unused applications and how they can be implemented.