My Private Network Avaliações 

362
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent help so performance with this software hasd improved immeasurably. The only slightly negative view from my side is that because of my great age, I'm not so good at chatting. Prefer voice a... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have been using My Private Network for several years now and across all five continents. Ninety nine percent of the time it works very well and for the one percent when it hasn't, usually because o... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been using MPN AS A VPN FOR8 years and every time I had a problem it was respond to witting a working day and often within Minutes The last problem was my VPN not connecting o my laptop -... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am always amazed at the level of customer service provided by my private network. Not only do you get to 'speak' with actual people but these actual people sort out your problem promptly and effici... Ver mais

Detalhes da empresa

  1. Serviço de VPN

Informação fornecida por fontes externas variadas

My Private Network is a subscription based secure, encrypted virtual private network (VPN) service with servers in 43 countries throughout the world. Wherever you are in the world, My Private Network can provide you with a safe, secure, private internet connection bypassing local internet restrictions and geographic limitations to experience the internet your way. By using our service you can avoid any local internet monitoring by your ISP or country and connect directly to any one of servers in 43 countries worldwide.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

362 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(362)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Small problem with connection

Small problem with connection. Wrong password had been stored by me on my computer. Support from MPN promptly put me right.
I have been using this service for several years now and can unreservedly recommend.
Please keep up the good work.
Thanks

24 de junho de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

During the last couple of months

During the last couple of months, I have experienced difficulty in being able to connect through VPN. My Private Network customer support is second to none. The technical support staff is experienced and ever so patient.

I would recommend this service.

23 de junho de 2018
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Your software works well but your…

Your software works well but your documentation sucks,
For example I forgot how to use the software on windows 10.
Ended up changing my password. So , checked knowledgebase for how to use software on windows 10 - no luck. Remembered how it worked.
Tried to connect to GBR (The service I paid) for. Does not connect, does not ask for password, try my laptop - fails - not asked for password.
Back to Kbase -only think i can find on password is how to change it on your site - not how to change it in the app or windows 10 software.
Do you actually get someone non technical who does not use the software to try out your documentation?
Very frustrated .

7 de maio de 2018
Avaliação não solicitada
logotipo da My Private Network

Resposta da My Private Network

Hi Mike,

I am so sorry for the problems you have had with our documentation and the frustration it has caused you.

Our support team is available to assist customers around the clock, via Email, in app chat, Facebook and Twitter, and whilst we make every effort to provide comprehensive documentation and knowledge base articles, the quickest route is often just to drop us a short message so we can point you in the right direction.

I have just tried searching our knowledge base for "windows password' and the first match was
https://help.my-private-network.co.uk/support/solutions/articles/6000136185-openvpn-auth-failed-error-update-my-private-network-username-and-password-
which I believe are the instructions that you needed to change your saved password within Windows.

Also, regarding general documentation, one of the main links on the front page of our website is Get Started, if you click on this and select Windows 10, within two clicks you can view full instructions on setting up and connecting to our service with Windows 10.

We have had many non-technical staff review our documentation and also the set-up flow and to date, the feedback has been positive, however I appreciate that this has clearly not been your experience.

I would welcome the opportunity to discus this with you and see if you have any suggestions for how we might improve our website and knowledge base, if you are interested, please email me directly - jong@my-private-network.co.uk (TrustPilot will not share your details with us, so cannot see your email address).

Failing that, please let me know if there is anything else either I or my team can do for you?

Thank you for your feedback and your continued custom.

Kind regards

Jon Gittoes
Managing Director
for My Private Network

Avaliado com 5 de um total de 5 estrelas

Had an issue with connection

Had an issue with connection and this was resolved quickly and very professionally.

It took a few different attempts to fix two of which were done by myself but still there was an issue so a support tech accessed my pc and sorted the issue out - excellent service keep it up we need more companies who operate like this

3 de maio de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Getting me back to watching UK TV. 5 STAR SERVICE.

I have used MPN for a few years now and living abroad in a country that is not a free as we are used to can mean we find things restricted, especially the internet. On changing my internet provider I lost connecting to "My Telly" completely I couldn't even open up the ITV Hub web page on my desktop or both of my laptops so watching UK TV was becoming a nightmare. I contacted MPN who guided me through a few things to try but to no avail then they asked if I would be willing to have one of their engineers take over my PC to check things. I agreed to this and they made me an appointment that was at a time of my choosing. I connected with the engineer and let him/her take over my computer and when he/she had finished I was back watching ITV Hub. All this was at no cost to me at all. WHAT AN EXCELLANT 5 STAR SERVICE. I would be totally lost living abroad with out MPN. I highly recommend this service if you need to use a VPN. Many thanks to MPN. Eamonn.

2 de maio de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I cannot praise My Private Network too highly

I have been using My Private Network for a number of years and have found it to be invaluable for keeping in touch while living overseas.
A minor hiccup in my service was rectified by updating my set-up within 24 hours recently and I cannot express how gratified I was to restore my service.
I have always found the technical staff to be knowledgeable and keen to ensure the highest degree of service. I unreservedly recommend this service to all who need a reliable VPN anywhere in the world.

28 de março de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product, easy to use and incredibly reliable

Been using this Global VPN for 6 months and extremely pleased with the service, reliability and performance. Regularly change countries and am always astonished by the speed. Highly recommended, and will definitely renew my subscription.

12 de março de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was pleased from the first day

I was pleased from the first day. I did have a technical problem which was quickly solved by their technician. The wide variety of servers has helped me shop freely from wherever I want without having my VPN blocked. The price is very affordable too.

4 de março de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I could not be happier - fantastic service

I could not be happier. I have used My Private Network for about nine months. I recebought a new computer, and just could not get the programme to download. They set up an appointment for remote access and it was up and running in no time. So happy to do business with this company. Would highly recommend them

30 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Look no further

We increasingly inhabit a world where you never seem to know who you're dealing with.
The so-called 'real' representatives of the companies we depend on to tell us how to make the stuff we buy from them actually do what it's supposed to don't seem to know or care how their kit actually functions.
Real outcomes for those who have shelled out for their service or equipment seem pretty near the bottom of the priority list and it can be a frustrating, expensive and time consuming business just to actually USE what you've bought and paid for.
Enter MPN - You have to give it to these guys: their service works, they answer queries factually, promptly and efficiently and you feel looked after and listened to.
Keep up the good work, MPN :)

2 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Terrific Sales Support team

I got an answer to a query about the "50% off deal" almost immediately, and subsequent exchanges were very friendly and committed. The level of service is excellent. Well done, guys.

29 de novembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MPN is a great outfit

MPN is a great outfit. I 've been a subscriber for years and can honestly say it is worth every penny. The staff are especially good at resolving problems on the rare occasions that they occur.

24 de novembro de 2017
Avaliação não solicitada

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