My Private Network Avaliações 

362
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent help so performance with this software hasd improved immeasurably. The only slightly negative view from my side is that because of my great age, I'm not so good at chatting. Prefer voice a... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have been using My Private Network for several years now and across all five continents. Ninety nine percent of the time it works very well and for the one percent when it hasn't, usually because o... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been using MPN AS A VPN FOR8 years and every time I had a problem it was respond to witting a working day and often within Minutes The last problem was my VPN not connecting o my laptop -... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am always amazed at the level of customer service provided by my private network. Not only do you get to 'speak' with actual people but these actual people sort out your problem promptly and effici... Ver mais

Detalhes da empresa

  1. Serviço de VPN

Informação fornecida por fontes externas variadas

My Private Network is a subscription based secure, encrypted virtual private network (VPN) service with servers in 43 countries throughout the world. Wherever you are in the world, My Private Network can provide you with a safe, secure, private internet connection bypassing local internet restrictions and geographic limitations to experience the internet your way. By using our service you can avoid any local internet monitoring by your ISP or country and connect directly to any one of servers in 43 countries worldwide.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

362 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(362)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I Definitely would recommend this service

What a brilliant service, I would definitely recommended it!
I had several problems getting the service to work on my laptop and TV, but with the brilliant support service (a big thank you to Suria!) I was eventually up and running.
I initially tried the 3 day free trial but due to technical issues (mine!!) i was not able to connect to the service, the email support was fantastic and they got back to me within the hour....usually sooner; due to the complete lack of technical knowledge on my part i was not able to correct the problem myself, so they extended my free trial for a further 3 days and got a wonderful technician (Suria) to take over my laptop and sort my mess out.....perfect!
Needless to say i will be signing up for the VPN/MyTV package, fully confident that i will have professional support if or when i require it.

28 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My three day trial with m.p.n.

Had a three day trial My Private Network, excellent communication, couldn't believe how easy it was to set my V.P.N., as it turns out Iwas on holiday in Spain at the time and couldn't find time to get back to them within the three day period, but I got my vpn working very quickly and watched the sport I was trying to see, was very relieved, I will be getting in touch with the company when I get home, Tom,,

12 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great VPN

Great VPN. Works like a charm, never had a hassle. The My telly addition is great as I can seemlessly go to the UK without mounting the VPN. Great. Had occasion to contact support and received a reply within 5 minutes of my request. Brilliant!
Barry NZ.

4 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Never a problem.

I have been with MPN for a number of years and when issues have arisen out of both our controls MPN have helped in a most sympathetic manner, extending subscription until resolved without hesitation.

Always courteous and professing in communication.

Well done!

1 de junho de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Tried the free trial worked fine

Tried the free trial worked fine, payed £25 for a 3 month connection, guess what? Yep you guessed it, wouldn't connect to a single server! Would you adam & eve it. So I used an old email set up a free trial again, guess what ??? Connected INSTANTLY, steer well clear these people are dubious and these reviews are very dubious... in a word S**T and £25 worse off... Which I don't expect to see again JOKERS...

30 de maio de 2017
Avaliação não solicitada
logotipo da My Private Network

Resposta da My Private Network

Dear Mr Meehan,

I am so sorry that you have had problems with our service.

As per my earlier email, your payment has been fully refunded and I have sent you a screenshot of the refund for your reference.

I would welcome the opportunity to try and resolve the issue and will gladly provide you with a few months free service, if you would consider it?

Once again, please accept my apologies for the frustration this has caused and if there is anything else I can do for you, please do not hesitate to get in touch.

Kind regards

Jon Gittoes
Managing Director
My Private Network

Avaliado com 5 de um total de 5 estrelas

Lost my DNS connection and sent off an …

Lost my DNS connection and sent off an email. In about an hour I had a reply asking for details. Sent them off and back came a reply with the solution. All fixed within less than 90 minutes.
Now that's service!My Private Network

29 de maio de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top notch service every time!

I am always amazed at the level of customer service provided by my private network. Not only do you get to 'speak' with actual people but these actual people sort out your problem promptly and efficiently without forcing you to trawl through pages and pages of help notes because who honestly has time to do that?!
So once again my problem was solved speedily thanks to the remote log in facility. Cannot speak highly enough of my private network....now if only Facebook's 'customer service' were to take a leaf out of their book ?!

20 de maio de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Customer Service

I have been a customer of this company for a few years now. Wild horses would not get me to change to another VPN provider - why ??? Because the quality of their customer support is SECOND TO NONE. their responses to problems are quick, accurate and extremely helpful with 100% comittment to making the customer happy.
Last night Chris from their customer support team set up my DNS My Telly service by remote control. It was a complex and challenging task but Chris, showing remarkable tenacity got me up and running with the DNS My Telly service and icing on the cake, set up my Chromecast device. The result is truly stupendous. If you are looking for a VPN, dont even think about going anywhere else. Great company, great service.

19 de maio de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've just finished setting up my DD-WRT …

I've just finished setting up my DD-WRT Router working thought Sky with OpenVPN access.

All my client are using the VPN with out any trouble. :-)

I have managed to travel the world on the VPN my front room. This services is second to none.

So if anyone wants a VPN service I would recommend these Guys.

14 de maio de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. High quality coverage. The only VPN to use while abroad. Always respond quickly if there are any issues.

8 de maio de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Once more I received a rapid and …

Once more I received a rapid and excellent response from MPN on a query I had. This is how all companies should do business. Excellent service great product that does every they claim.

2 de maio de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

registered then log in then what no …

registered then log in then what no help whatssoever

24 de abril de 2017
Avaliação não solicitada
logotipo da My Private Network

Resposta da My Private Network

Dear Mr Dowsett,

Please accept my apologies if our service failed to meet your requirements in any way.

I have reviewed our support system and user database and cannot find any support request from you, also, whilst I can see that you have created an account, it seems that you have not actually purchased any service from us.

We do our very best to ensure that all our customers are delighted with our service. Please can you get in touch with our helpdesk - support@my-private-network.co.uk and we will do our very best to assist you with what ever problems you have experienced. If you wish to contact me directly, simply request it in your email and my staff will ensure it comes directly to me.

Once again, I apologise for any issues you may have experienced and assure you that if you get in touch with us, we will do our best to sort everything out.

Kind regards


Jon Gittoes
Managing Director
for My Private Network

Avaliado com 5 de um total de 5 estrelas

Have been a client for more than a decade and couldn't be happier

I've been a client for more than a decade, can't recommend them highly enough. The product is very strong and the customer service is exemplary - recently dealt with Ted and Afdzal and received the fastest and most helpful responses - other industries could learn a lot from this company. Have recommended to friends and family and all are very pleased -- a true and rare gem of a company.

19 de abril de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super service that works

Super service that works! But also the back up customer service is super. If there is any problem, no matter how small. They are happy, friendly and fast to help. Normally within an hour. 5* I have been with them for some years now and look forward to the years ahead!

14 de abril de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been using this company for …

I have been using this company for years and through several PCs, laptops and various upgrades; the service is second to none and their support is superb - they respond promptly and give instructions in a way even I can follow.
Excellent!
Thanks Chris for sorting my problem out so painlessly - again!

3 de abril de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best.

The support team at MPN are for me,the best I have ever dealt with.
I had a big dd-wrt router problem and the solution wasn't easy to find,
but they stuck at it, and after two lengthy sessions including flashing the router with new code, Chris finally got me up and running. If you're looking for VPN don't look anywhere else. This is old fashion service where the customer really counts.
A satisfied Terence.

30 de março de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A fine example of true customer support!

This company are the best, superb support for getting my "custom" router setup for VPN access. They spent a couple of hours testing and configuring my router with the end result of having all my devices connecting to my "My Private Network" VPN. I really appreciate the effort involved and will try and keep my subscription active with the company. Many thanks.

28 de março de 2017
Avaliação não solicitada

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