Excellent help so performance with this software hasd improved immeasurably. The only slightly negative view from my side is that because of my great age, I'm not so good at chatting. Prefer voice a... Ver mais
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Veja o que dizem as avaliações
We have been using My Private Network for several years now and across all five continents. Ninety nine percent of the time it works very well and for the one percent when it hasn't, usually because o... Ver mais
I have been using MPN AS A VPN FOR8 years and every time I had a problem it was respond to witting a working day and often within Minutes The last problem was my VPN not connecting o my laptop -... Ver mais
I am always amazed at the level of customer service provided by my private network. Not only do you get to 'speak' with actual people but these actual people sort out your problem promptly and effici... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
My Private Network is a subscription based secure, encrypted virtual private network (VPN) service with servers in 43 countries throughout the world. Wherever you are in the world, My Private Network can provide you with a safe, secure, private internet connection bypassing local internet restrictions and geographic limitations to experience the internet your way. By using our service you can avoid any local internet monitoring by your ISP or country and connect directly to any one of servers in 43 countries worldwide.
Informações de contato
China Overseas Building, 139 Hennessy Road, Wanchai
- support@my-private-network.co.uk
- www.my-private-network.co.uk
4,7
Excelente
362 avaliações
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Setting up MPN on Firestick
I can't thank Ted and Afdzal enough. So quick to respond to my problem. Nothing was working and then they suggested remote assistance. Worked a treat with Afdzal talking me through it. Thanks guys !
13 de março de 2017
Avaliação não solicitada
great VPN package and even better support
Thank you My Private Network. I have had some difficulties setting up my dd-wrt router and my vpn, however all these issues have been resolved thanks to a great support team @ my private network. Chris spent ages fixing the issues remotely today and got my router up and running, thanks a lot for the great work :-) Great service!
27 de fevereiro de 2017
Avaliação não solicitada
if you need help
these people really on the ball in the help department
would recommend ***** service
19 de fevereiro de 2017
Avaliação não solicitada
Brilliant!
Had utilised the technical support service for my service and was thrilled to see how knowledgable and helpful the support staff were. Could not rate the support team more highly at MPN, who have exceeded my expectations in what I can use the MPN service on.
6 de fevereiro de 2017
Avaliação não solicitada
Customer service
What a fantastic response to our queries. Very much on the ball and very prompt advice; particularly so when answering queries from so many miles away. We cannot fault the customer service. Thank you.
4 de fevereiro de 2017
Avaliação não solicitada
the best online service ive ever re …
the best online service ive ever received so far was from "my private network " excellent customer service and great connection
thank the team
30 de dezembro de 2016
Avaliação não solicitada
MPN The best
Great product and reliable. Their advisers are excellent and very very knowledgeable plus the MPN after sales service is the best I have ever had the pleasure to deal with, when required.
27 de dezembro de 2016
Avaliação não solicitada
Great Support
I have been using MPN AS A VPN FOR8 years and every time I had a problem it was respond to witting a working day and often within Minutes
The last problem was my VPN not connecting o my laptop -I was replied to within 30 mins and when no explanation was forthcoming they set u a technicians meeting where they took over and checked my computer
They installed Tunnelblick and now all is rosy -
Explanation,Execution -EXEMPLARY
THANKS
JOHN
6 de dezembro de 2016
Avaliação não solicitada
Excellent Support
I was having problems configuring a router so I gave permission for MPN to access it online, they sorted out my problem straight away. I have tried a few VPN's and my private network are by far the best and very reasonable. I will recommend to everyone who is looking for a great service.
4 de dezembro de 2016
Avaliação não solicitada
Great Service - Recomended
I've been using this service on and off for the last 5 years or so. I travel quite often as far as ASEAN, UAE, America, Australia, India and Slough!!! So often need a VPN to connect to home. Mainly it's to access BBC TV and my Netflix account, but the added security is good as well. A reliable service at a reasonable price. Can't be faulted really.
23 de novembro de 2016
Avaliação não solicitada
Best VPN out there.
We have been with My Private Network for over 10 yrs I think. I have tried other, cheaper VPNs, but they are never as stable and My Private Network has always been helpful and responsive. We have had a few issues, but they have always worked with us to resolve them. It means a lot to have someone you can trust.
21 de novembro de 2016
Avaliação não solicitada
Smart DNS Support
My Private Network staff, in particular Chris, Benedict and their colleagues have provided the most excellent support in sorting out a DNS issue for me.
The support service is very quick to respond to any issue raised with them and more particularly they fix the problem.
In the past they have also assisted me with a VPN issue again with excellent response times.
21 de novembro de 2016
Avaliação não solicitada
My Private Network - New DNS product
was always a great product but new DNS feature is incredible. Brilliant and tremendous value.
17 de novembro de 2016
Avaliação não solicitada
Excellent Support
I had a support question which was answered in a matter of minutes. Such excellent customer service is very rare in the tech field. Please keep up the good work
2 de novembro de 2016
Avaliação não solicitada
Terrific SERVICE
A faithful and truly satisfied customer for many years. Many times when I contacted them with a problem,in most cases it was finger trouble (I'm now 88)
But the professionalism, courtesy. and quick responses have always been perfect. I have never found Customer Services anywhere -UK or in the 14 countries I lived in over 24 years with the F. & C.O. that come anywhere near this company. Top technicians, Chris, Veronica, Adzfal and many whose names I forget. Why are there none around to equal them
Wholeheartedly recommend them,as I have done for many years.
1 de novembro de 2016
Avaliação não solicitada
Great service
Always so engaging and professional. Great customer service!!!
21 de outubro de 2016
Avaliação não solicitada
So Easy!
I have had huge problems trying to get MPN on my iPad - which resulted in loosing MPN from my Mac Book!
Chris has today soled both these problems in just a few minutes!!
He just made it look so easy!
Thank you!
13 de outubro de 2016
Avaliação não solicitada
Excellent Service
MPN give excellent value for service with two days this technophobe was sorted and up running again I cant thank you enough
24 de setembro de 2016
Avaliação não solicitada
Been having problems with elderly friends password , was dealt with by Aaron who went out of his way to help us solve the problems we were having , superb service
Utterly brilliant service, so very helpful
14 de setembro de 2016
Avaliação não solicitada
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