Mark and George came to our office yesterday on a speedy arrival. Our printer broke the following evening, we phoned the company in the morning and they said we can fit you in later in the afternoon.... Ver mais
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Veja o que dizem as avaliações
Outstanding service and after care assistance. Our two Toshiba copiers are coping well in our new premises and the care and attention to detail shown, in particular, by Charlie Mepstead have been very... Ver mais
A empresa respondeu
Mark and George came out to see me today, they were on time, friendly and fixed all the issues very quickly, whilst here they gave the printer a good check and sorted anything they found. They took... Ver mais
A empresa respondeu
George and Mark installed our new printer today. They were extremely friendly, helpful and knowledgeable. They made sure the printer was configured to exactly meet our needs, explained all the optio... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
My Group Printing is a MyGroupSolutions company formed in 1995. My Group Printing is a trusted Toshiba Partner and Ricoh Core Partner bringing our customers full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK. Our sister companies, My Mailing Room and MyGroupSecurity offer franking machines, folding and inserting machines, letter openers, X-Ray mailroom security equipment and other security products for businesses For more information about our printers, photocopiers and print management software please visit our website or give our friendly team a call on 01322 643826.
Informações de contato
Unit 1 Swan Business Park, Sandpit Road, DA1 5ED, Dartford, Reino Unido
- 01322 643826
- enquiries@mygroupprinting.com
- www.myprintingroom.com
4,9
Excelente
225 avaliações
Sem histórico recente de pedidos de avaliações
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very helpful and friendly company
very helpful and friendly company, had a few problems with our internet but they soon sorted that out and had our printer up and running, would highly recommend
30 de março de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you for your kind review. I am glad to hear that you found our company to be both helpful, friendly that we were able to quickly resolve the issue and get your printer installed. Your recommendation means a lot to us, and we truly appreciate it.
My Group Solutions - 5* Company
My Group Solutions are more than worthy of a 5* review. Very reactive and helpful, with knowledgeable technicians and great service. No problems at all and everyone happy!
12 de abril de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you Tina for your 5-star review. Our team is dedicated to being reactive and helpful, and we're delighted to hear that you experienced our knowledgeable technicians and great service first-hand. Thanks again for choosing us, and for taking the time to share your positive feedback.
Wonderful whole team service!
Outstanding customer service- came up from Kent straight away to sort out our technical problem so we can go ahead with the Easter print run. Just brilliant- and thank you!
6 de abril de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you for taking the time to leave such a wonderful review of our team. We're very happy to hear that our team was able to provide you with outstanding customer service and address your technical problem promptly. We take pride in going above and beyond for our customers, and we're delighted to know that we were able to do so for you. Happy Easter from all of us at My Printing Room.
Change in internet provider
Following a change in internet provider we were experiencing difficulties with printing. Mark was an absolute professional and patient throughout the process, talking us through what needed to be done (and answering the silliest of questions!) as well as following up afterwards to ensure everything was working properly. Absolute stars would wholeheartedly recommend.
28 de março de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you, Jo, for leaving such a kind review. Our team takes pride in providing excellent service and expertise to our customers, and we're delighted to know that Mark was patient and professional throughout the process. Thank you for your recommendation, and we look forward to continuing to provide you with the best service in the future.
Excellent Customer Service from Mark…
Excellent Customer Service from Mark Hallam. 10/10. Guided me through the process and technology very smoothly. As I am new to installation of printers and scanning processes now I am working fully remote, he went above and beyond to ensure all was in order and working efficiently. Thank you Mark.
14 de março de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you Danielle for taking the time to leave at 10/10 review of our customer service team following setup of your new Toshiba printer. We're thrilled to hear that Mark provided you with excellent customer service and guided you smoothly through the printer menus and showed you how to use all the printer’s features. Thanks again, Tim.
Mark was in our area
Mark was in our area and called to see if we needed any help. He visited in the afternoon and solved our issue with scanning to internal emails which was a fantastic result for us.
17 de fevereiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you Graham for leaving your review of our ongoing support for your printer. I am very glad everything is working, and if you have any future issues we are only a phone call away.
Helpful & quick to resolve the problem…
Helpful & quick to resolve the problem despite a new part needing to be ordered
2 de fevereiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you for leaving your review. Unfortunately we do sometimes need replacement parts, but we try hold enough stock to ensure we can get our customer’s printers working again as quickly as possible. Thanks again, Tim.
THANKS YOU MARK HALLAM
WE HAD PROBLEMS WITH OUR COPIER/PRINTER/SCANNER WE FOUND THAT THIS WAS DUE TO THE TONER /WASTE UNIT BEING FULL, WE SPOKE TO MARK HALLAM AT YOUR OFFICE AND HE COULD NOT HAVE BEEN MORE HELPFUL AND SOOOOO POLITE AND NICE TO TALK TO HE ARRANGED A NEW ONE TO COME TO US FOR TODAY (HOPEFULLY) HE REALLY DOES HAVE CUSTOMER SERVICE TO A TEE THANK YOU MARK, AND GIVE HIM A BONUS HE IS A CREDIT TO YOUR COMPANY.
23 de janeiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you Denise. This was a lovely and detailed review. I understand that your new waste toner did arrive on time and you were back up and running. I will obviously be passing your comments onto Mark. Thank you. Charlie.
Good experience
Good experience, easy to work with the company
23 de janeiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you Helen for taking the time to leave your review. We look forward to working with you in the future.
Mark made everything so easy in the…
Mark made everything so easy in the installation of the printer and made everything look so seamless and easy but ill probably forget everything I've been taught.
Lovely guy 5 star plusss
16 de janeiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you Syed for leaving us such a nice review. We are very happy that the installation was easy and seamless. Please don’t worry about remembering what you were shown, our team is always on hand if you need further assistance. Thanks again, Tim.
Mark Hallam was extremely helpful and…
Mark Hallam was extremely helpful and efficient at setting up our new printer.
12 de janeiro de 2023
Avaliação não solicitada
Very patient
Mark came to set our printer up and he was a superstar. He was extremely patient with our IT system and it's users! It was a big modernisation for us, and he helped it go smoothly.
Very happy with the delivery, installation, and follow up care from myprintingroom.com
Well worth the wait.
5 de janeiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
What an amazing review! We understand adding a new printer to your network and getting everyone setup can require some patience, so we try to allow extra time and we will not leave until it is done. Thank you so much for your review and I’ll be sure to pass these lovely comments onto Mark who is most definitely our superstar.
We did have some problems with our ink…
We did have some problems with our ink cartridges being delivered for a few days, which was thankfully resolved after many telephone and email conversations, otherwise we believe everything is in working order
6 de janeiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
Hi Danny. I am very sorry to hear that there were difficulties with delivery of your replacement ink cartridges, but I still very much appreciate you taking the time to leave us a review. There were some delivery delays/lost parcels around Christmas with the courier, and it sounds like this has affected you. Despite it being just a delivery issue, I still understand how frustrating that must have been. Again, I apologise for the inconvenience caused and I am very glad that it was all resolved within a couple of days. Tim.
Great company
Great company, very accommodating,made everything easy and great printer.
6 de janeiro de 2023
Avaliação não solicitada
Resposta da My Group Printing
Thank you Ingrid. I am so glad that you like your new printer. We do try and make the process of delivery and installation as easy as possible so your review is lovely to hear. Tim
Highly recommended company
Fantastic customer service and attention to our requirements. Really can't fault the team and Tom for all the set up, installation and advice. Would highly recommend. Thank you again!
14 de setembro de 2022
Avaliação não solicitada
Resposta da My Group Printing
Thank you very much for your comments, Tim
Professional and friendly
Very pleased with our dealings with this company today. Mark came to our rescue and was very professional while doing so. Highly recommend them.
17 de agosto de 2022
Avaliação não solicitada
Resposta da My Group Printing
Good to hear and so glad Mark helped you out, thank you for recommending us
My printing solution
We received a tremendous and prompt service from My Printing Room team.The reception desk,sales team and technical support were just brilliant.Will not hesitate to refer,thank you.
22 de julho de 2022
Avaliação não solicitada
Resposta da My Group Printing
Thank you for your review, we aim to provide excellent service from the start and glad you are very happy
Mark Hallam was amazing
Mark Hallam was amazing. After 2 days of DPD nondeliveries for vital staples and 300 funeral service books needed by 5pm today, he drove them himself in his car and we are printing again!
8 de julho de 2022
Avaliação não solicitada
Resposta da My Group Printing
I have passed your comments on to Mark but I know you mentioned how grateful you were to him, Thank you for your review
Great Service!
Great Service!
Deanna Turner was our initial contact at My Printing Room and since installation everyone we have dealt with has been very professional. They always act promptly to resolve any issues or questions we have.
7 de julho de 2022
Avaliação não solicitada
Resposta da My Group Printing
Great to hear, always aim to provide an excellent service throughout
5 Star Fantastic all Round Service
We dealt with Thomas Brown ay My Printer Room, who's listened to our reequipments and came back with a great proposal we signed with 48 Hours. Tom has continued to check in from time to time to make sure everything is running smoothly. I have found the process of dealing with My printing Room fantastic throughout. Would happily recommended them to anyone.
4 de julho de 2022
Avaliação não solicitada
Resposta da My Group Printing
Thank you very much for your review Paul
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