MyTrendyPhone Avaliações 

4.675
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

When I purchased my new iPhone, my wireless in-car charger was no longer compatible. I ordered the ESR one for an iPhone 17 pro max, and it included the cable and cigarette adaptor for a very reasona... Ver mais

Avaliado com 1 de um total de 5 estrelas

Purchased an s23 smart view case, it didn't fit perfectly and comes with software that is highly dubious. The instructions ask you to download the software from a QR code which connects to an ins... Ver mais

Avaliado com 4 de um total de 5 estrelas

I had a very positive buying experience from start to finish. The ordering process was straightforward, communication was clear, and everything went smoothly. The product arrived as expected and I was... Ver mais

Avaliado com 3 de um total de 5 estrelas

Cannot give a review as yet because I am still waiting for the goods to arrive. Very poor service when it is supposed to be 48 hour delivery.

Detalhes da empresa


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(4.675)

141 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Avoid,Fraud.

After ordered on 5 December they took the money without having the product in stock. Luckily I've been inspired to ask for order confirmation on their chat. SURPRISE!!! they said that the product not in stock. Why you selling something that you don't have??? Now waiting for the refund. Let see how long it takes. They said next day. I have a feeling that gonna take much longer.

5 de dezembro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

ChatGPT said:

Dear Adam,

We sincerely apologize for the inconvenience you experienced on our website.
Unfortunately, the product you ordered is no longer available from our supplier, and this information is also shown on our site. Our technical team is currently working on removing the item to avoid any further confusion.

Your order has been cancelled, and the reserved payment has been released back to your account.

We kindly ask you to accept our apologies once again for the inconvenience this situation has caused.

Warm regards.

Avaliado com 1 de um total de 5 estrelas

K1 den værste mobilholder til dato

K1 den værste mobilholder til dato, telefonen falder ned konstant. Man glemmer at fortælle, det er en underlig lim og ikke en magnet, der holder telefonen.

3 de dezembro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Kim,

We are truly sorry to hear that you are not satisfied with the products.
We kindly invite you to contact our customer support team by email so we can assist you further.

If you do not wish to keep the product, you are of course welcome to return it, and your payment will be fully refunded.

Please feel free to reach out to us at any time — we remain at your disposal.

Warm regards,

Avaliado com 5 de um total de 5 estrelas

S25 ULTRA FLIP CASE

Tried online to get a Genuine S25 Ultra Flip Case without any luck. Saw My Trendy Phone had one but was still a bit reluctant to purchase as I have bought non Genuine cases before and the quality has been poor. Must admit fitted well and quality seems good. Would Recommend.

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Further to my post on 7 November

Further to my post on 7 November, I am still no further forward, the company is ignoring my e mails.
They sent me an e mail earlier in November that was meant for someone else and from the text of the e mail the customer was having the same problem I have, I even got an e mail asking me to change my review and the would give me the return postage back, it would be better if you gave me my phone back, all e mails to them now are being ignored, I will be reporting my phone as lost to the police and my insurance company, I wish I had read their reviews before I placed my order

21 de outubro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Mr. Herbert,

We sincerely apologize for the inconvenience you have experienced.
Our customer support team will contact you shortly via email with detailed information regarding your case.

Thank you very much for your patience and understanding.
Warm regards.

Avaliado com 5 de um total de 5 estrelas

My experience

“At the moment, I have placed two orders through this company: a battery charger and a gaming controller.
About a year ago, I bought the charger for around £50. It has already paid for itself, and I’m very happy with the quality. What’s especially important is that it can charge all types of batteries.
Recently, I purchased a gaming controller and realized that there is a noticeable difference between various models. This one is almost silent, works much smoother, and is simply much more enjoyable to use.
Everything was delivered on time and matched the description. Thank you.”

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

KØB IKKE HER

KØB IKKE HER. Bestilte for 430kr og pludseligt er ordren 55 kr dyrere. De skriver fri fragt i starten af betalingen, men ved endelig betaling er der ingen fri fragt, ifølge købeloven skal der være fri fragt hvis der loves fri fragt. Heller ikke rabat på 7% hvis man bliver medlem. Tlf servicen er meget uhøflig, gentager bare sit vrøvl og afbryder hele tiden. Min erfaring er at sådanne sider, med rod i ordren, har stor risiko for at svindle med andre ting. Noget møg.

24 de novembro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Customer,
We are very sorry for the inconvenience.
We kindly ask you to provide us with your order details so that our customer support team can contact you and assist you with all the necessary information.

Warm greetings.

Avaliado com 1 de um total de 5 estrelas

Not a UK based business

Ordered from what seems a UK based website. Tried to cancel later the same day, but told item already dispatched. One week later nothing has arrived. No tracking information. AVOID

18 de novembro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear John,

We are truly sorry for the inconvenience you have experienced.
Our customer support team will contact you shortly so that we can review your case and find the best possible solution together.

Thank you for your patience and understanding.
Warm regards.

Avaliado com 1 de um total de 5 estrelas

Scam scam scam avoid avoid avoid

Scam scam scam avoid avoid avoid
They had my phone for 2 months... Me constantly chasing. Now they say they can't fix my phone but want to change me extra for diagnostics.

10 de novembro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Ian,
We are very sorry for the inconvenience you have experienced.
Our customer support team will contact you shortly to find the best possible solution for your case.

Warm greetings.

Avaliado com 1 de um total de 5 estrelas

Buyer beware!

The "smart view" cover for a Samsung S23 Ultra required the installation of an app to make it work (the list of permissions it needed was worrying). When it started working I thought it was going to be okay, although I was still nervous of the snooping app. I went to use my phone after about an hour and the battery was almost dead! I checked usage and the app had eaten through 20%. This makes it impractical to use.
Then the fun of the "easy returns" process begins. After getting through the various options - helpfully all in Danish - for the return reason you are asked for bank details. This isn't sort code and account number, or IBAN. It is "Reg. Number". What is that supposed to be? Why not refund to the original payment card (like every other company in the world does)?
I summary, the item is not fit for purpose and the returns process makes it impossible to get your money back. I'll have to write the money off and learn a lesson.

7 de novembro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Karl,

We sincerely apologize for any inconvenience caused. We want to assure you that we are taking your case seriously and will contact you as soon as possible to find the quickest possible solution regarding the order you placed at our web-shop.

We greatly appreciate your patience and understanding during this process.

Thank you for your trust, and we are committed to resolving this matter promptly.

Kind regards

Avaliado com 1 de um total de 5 estrelas

Absolute shambles of a company

Absolute shambles of a company, they have now had my phone over 2 weeks, I have sent proof of postage and delivery several times to them and when I ask them what has happened to my phone they just keep asking for proof of postage, it is clear they have lost my phone but won’t admit, I wish I could leave zero stars for their incompetence

23 de outubro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear James,

We sincerely apologize for any inconvenience caused. We want to assure you that we are taking your case seriously and will contact you as soon as possible to find the quickest possible solution regarding the phone you sent in for repair.

Rest assured, we will keep you updated via email with any news or progress related to your device. We greatly appreciate your patience and understanding during this process.

Thank you for your trust, and we are committed to resolving this matter promptly.

Kind regards

Avaliado com 2 de um total de 5 estrelas

Delivery schedule is very slow

Delivery schedule is very slow, when purchased dispatch / delivery was about 2 to 3 days and it’s now over a week now and it’s not even in the uk.

27 de outubro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Hello,

We sincerely apologize for the delay in the delivery of your package. We understand how inconvenient this situation may be, and we truly appreciate your patience.

Please rest assured that our team is already reviewing the case, and we will contact you as soon as possible to provide more information and help resolve the issue quickly. Your satisfaction is very important to us, and we are doing our best to ensure your order reaches you without any further delay.

Thank you again for your understanding and patience.

Kind regards

Avaliado com 1 de um total de 5 estrelas

Appalling customer service

After repeated, and ultra clear instructions to mytrendyphone, to desist from sending to my email all: offers/deals/news/marketing of any kind, and to immediately remove me from any and all present and future suchlike lists, this company still persists in bombarding my email. If I had realised their customer service was questionable, I would not have used them. I do not recommend them to any prospective customers.

25 de outubro de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Mr. Kelly,

We sincerely apologize for the inconvenience caused.
Your message was unfortunately directed to our spam folder, which is why your data was not deleted in a timely manner.

Please rest assured that your data will be permanently removed from our system within the next 24 hours.

We truly appreciate your understanding and patience.

Warm regards,
MyTrendyPhone Team

Avaliado com 4 de um total de 5 estrelas

Positive experience overall.

Overall Experience is positive and the product is as described. A small issue with a delay in getting the item which I was aware of when ordering but it went on for an extended period and then the order was cancelled. Re-ordered straight away and received within 5 days.

20 de outubro de 2025
Avaliação não solicitada

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