MyTrendyPhone Avaliações 

4.677
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

When I purchased my new iPhone, my wireless in-car charger was no longer compatible. I ordered the ESR one for an iPhone 17 pro max, and it included the cable and cigarette adaptor for a very reasona... Ver mais

Avaliado com 4 de um total de 5 estrelas

I had a very positive buying experience from start to finish. The ordering process was straightforward, communication was clear, and everything went smoothly. The product arrived as expected and I was... Ver mais

Avaliado com 1 de um total de 5 estrelas

I returned a phone case on 12 September to their UK address provided via email. This company are still refusing to refund me 4 weeks later. I have provided proof of postage but they say their return... Ver mais

Avaliado com 5 de um total de 5 estrelas

My purchase of Carlinkit CPC200-MINI Ultra3 Android Auto/CarPlay Wireless Adapter arrived in good time , seems to work ok . Pleased with my purchase.

Detalhes da empresa


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(4.677)

143 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Product arrived on time

Product arrived on time, quality is OK for the price. Would use again

29 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Thank you for your feedback! We’re glad to hear your order arrived on time and that you’re satisfied with the quality for the price. We look forward to welcoming you back again soon!

Avaliado com 1 de um total de 5 estrelas

I actually want to give a zero rating

I actually want to give a zero rating. I ordered a case, postage charges were Royal mail 48hr tracked. So, I would expect to receive it within a couple of days..This is a complete lie.when I tried the track link, it didn't exist,I contacted them to chase it up and their reason is that it is shipped from Denmark and I have to be patient! I asked for a refund and was told I would have to wait a further 8 days before they would decide what to do, it's been 18 days now and still no refund. They sent me a form to fill in to request a refund ( never had that happen before), did that and still no refund, they put as many hurdles in the way as they can.Communication is atrocious, customer care is terrible, in fact 'care' should be removed from the title, they have utterly failed to fulfill a basic transaction.Avoid at all costs .

30 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Mark Taylor,

Thank you for your feedback.

We sincerely apologize for the inconvenience you have experienced. While delivery times also depend on the postal services, we always make it a priority to investigate any issues thoroughly with them before taking further action.

Unfortunately, since your parcel was lost, we have escalated your case to our accounting department, and your refund will be issued as soon as possible. We truly regret the situation and understand how frustrating this must be.

Thank you very much for your patience and understanding.

Kind regards,
My Trendy Phone

Avaliado com 1 de um total de 5 estrelas

Very disappointed brought a smart ring…

Very disappointed brought a smart ring it just won’t work every time I load the app to use with it it just crashes off within seconds iv done everything correctly it seems the software if faulty so ring useless my iOS is up to date and instructions followed clearly it just does not work I doubt will ever get through to anyone to get a refund :-(

27 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Emma,

We are truly sorry to hear that you are experiencing difficulties with the product. Our Customer Service team will be reaching out to you shortly to assist and to find the most appropriate solution for your case.

With kind regards,

Avaliado com 4 de um total de 5 estrelas

I ordered from this retailer thinking…

I ordered from this retailer thinking it was uk based with it being a .co.uk website, but it turned out to be Denmark which meant i had to wait longer for delivery. That said the ordering process was a breeze and updates were regular enough. Overall happy with the product.

27 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Thank you for your feedback! We appreciate your understanding regarding the delivery, and we’re happy to hear that the ordering process went smoothly and that you’re pleased with the product. We’ll continue working on making the experience even better for our customers.

Avaliado com 3 de um total de 5 estrelas

Great communications regarding…

Great communications regarding delivery, well packaged. Couldn't get the smart window on the case working, but reached out to the super helpful Hélène at customer care and she sent me an explainer video.

First class service. 10/10

24 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Greig,
We are truly sorry to hear that the product has not worked as you expected.
MyTrendyPhone customer support team will reach out to you shortly to assist and find the best possible solution for your case.

With kind regards,

Avaliado com 1 de um total de 5 estrelas

Usikker kinesisk app

Kjøpte Samsung Galaxy S25 Ultra Smart Clear View Flip Case og ble svært skuffet. For å bruke de annonserte funksjonene må man laste ned en app fra Kina, som ikke finnes i Google Play. Man må i tillegg åpne telefonen for installasjon av usikre apper, noe som er en stor sikkerhetsrisiko. Dekselet i seg selv er ok, men dette gjør produktet uakseptabelt.

22 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Kenneth,
We are truly sorry to hear that our product did not meet your expectations.
Our customer support team will reach out to you shortly to assist and find the best possible solution for your case.

With kind regards,

Avaliado com 4 de um total de 5 estrelas

iPhone SE cover wallet.

Easy ordering on line, great product.
Took slightly longer to arrive than expected.

21 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Thank you for sharing your experience! We’re delighted that you found the ordering process easy and that you’re happy with the product. We’ll keep working on improving delivery times so that your next order arrives even faster.

Avaliado com 4 de um total de 5 estrelas

Item was in stock (albeit not in the UK)

Item was in stock (albeit not in the UK), whereas even the manufacturer had non. The price was a slight discount on the full RRP. Despite the air miles, the goods arrived within a week

20 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Thank you for your review! We’re pleased to hear you found the item in stock with us and that it reached you quickly despite the distance. Great to know you were also able to enjoy a discount — we look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

happy customer

Very long wait time – 15 days – and conflicting information via email and chat. The package did indeed arrive. Thank you very much.

19 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Mr. Skorek,

We sincerely regret the inconvenience you encountered while shopping on our website. Please be assured that our customer service team will be reaching out to you shortly in order to clarify the matter and provide the necessary assistance.

With kind regards,

Avaliado com 2 de um total de 5 estrelas

After paying over £3 for 48 hour…

After paying over £3 for 48 hour delivery from Royal Mail, I still have not received my order after 6 days which is very disappointing. I hope that this will be rectified soon.

19 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Mr. Fosu,

We sincerely regret to hear that your order has not yet reached you. Please be assured that you will be contacted shortly by email with further information.

Of course, we remain fully at your disposal should you require any assistance.
We wish you a very pleasant day.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Got what I wanted, hassle free.

Glass screen protector exactly as listed, therefore correct for my phone.
Good quality, delivered well packed and on time.

12 de agosto de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Thank you for your feedback! We’re glad to hear the screen protector was a perfect fit for your phone and that it arrived safely and on time. Enjoy your purchase, and we hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

First order from MyTrendyPhone store

First order from MyTrendyPhone store, all went smoothly. Item was dispatched within two days - it did take a week to arrive but that is because it was sent from Europe to the UK which I knew about beforehand so not an issue. Item was fairly well packaged and arrived damage free. Just a note for UK buyers wanting things in a hurry - the Royal Mail tracked 48 option doesn't mean the item will arrive in 2-3 days from dispatch - it will take longer as it is coming from the EU.

12 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely scammy

Extremely scammy! Made two orders, and both times I received an email saying that the payment hadn’t gone through and to try again, even though my bank app confirmed that it had

7 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

NEVER EVER USE AGAIN

Charged for 48 hr delivery and it took just over a week to arrive what a Mickey Mouse company

23 de julho de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear Mr Hill,

Thank you for your feedback.

We are truly sorry for the delay with your delivery. Unfortunately, shipping services can sometimes experience delays that are beyond our control. We are, however, glad to hear that you have now received your order.

Please allow us to confirm that we have already processed a refund for the shipping costs as a gesture of goodwill, due to the extended waiting time.

If you need any further assistance, we remain at your disposal.

Kind regards,
My Trendy Phone

Avaliado com 3 de um total de 5 estrelas

Misinformation on delivery

As many have said on here the delivery times differ from what is stated on the website, which is a bit infuriating. The 48 Hrs ended up being 7 days. It does seem that the Company doesn't really no how long the delivery would take. This would be ok if stated on purchase that the delivery dates would be different, for me at least would be ok. They did however reimburse the cost of the delivery. The Item itself is very good and very happy with this. Just be more transparent with the delivery and I'm sure most people would be ok with that.

29 de julho de 2025
Avaliação não solicitada
logotipo da MyTrendyPhone

Resposta da MyTrendyPhone

Dear David Williams,

Thank you for your review.

We would like to clarify that we are a Danish company, but we operate warehouses in several countries across Europe. To ensure faster and more efficient service, we dispatch items from the nearest location where the product is in stock. However, in some cases, this can lead to slightly longer delivery times than initially expected, and we truly apologize for any inconvenience this may have caused.

We confirm that a refund for the shipping costs has already been issued as a gesture of goodwill for the waiting time.

Your feedback is very valuable to us, and we will do our best to improve the transparency of our delivery information and the overall quality of our services.

We’re glad to hear that you’re happy with the product itself, and we thank you again for your understanding.

Best regards,
My Trendy Phone

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