The Native Translator Avaliações 

I ordered the translation of a document from german into danish on the 30th of august (needed for the public authorities). As promised, the pdf-file came via e-mail already only one day later - though with a translation mistake already in the headline and scanned in in a way, so that not all pages could be read properly ( --> useless). After i contacted customer service, there came a quick answer and i was promised a corrected version - which also came 2 days later. So far, so good - i was quite happy with that.
Because the public authorities need the original document, i had also ordered, that the translation is sent to me in the paper-original via mail - which did not happen until today (sept. 20! . - more than 3 weeks after placing the order!!! and: mail from germany to denmark takes not longer than 2-3 working days).
Because there was still no original after 10 days after i received the corrected pdf-version, i contactet "the native translator" again - and they asked me to wait two more days, if it should not have arrived by then, they would send it "again". It did NOT arrive, so i contacted them again. And now: there came no answer AT ALL. So i tried again 2 days later (not really patient anymore), and finally got an answer, with the promise, they would look into my case.
Curious how long it will take until the document arrives - but i am not happy with that service! Correspondence with the public authorities is not the quickest and their processing time of cases takes a long time anyways, so this further delay because of a translation from a translation-service, that claims to deliver quick service and top-quality, is not only really annoying, but also disappointing and i would not choose them again!!!!!
ADDITION: after i wrote this review i was quickly contacted by customer service and promised, that my translated document will be sent asap in form of a "registered letter", to make sure, i finally get my order. After one day they sent me a receipt of a posted letter and i just thougt "finally its on the way" - BUT: on the receipt i could see, that the letter they had posted, was not on the way to me to denmark, but that the recipient country was switzerland!!! (i am just happy that my document does not contain personal information!). Again i contacted customer service, who appologized and admitted, that things are not going as they should and promised me, that the letter will be posted one more time (and i would get more information about that the next day) and also a refund of half of the price for my "inconvenience"...after giving them the details where they could refund the money to, guess what, i heard NOTHING anymore. Nothing about, if my document FINALLY got posted to the correct adress in DENMARK, nothing about the refund - just no word. I deeply regret to ever placed an order with the native translator!!!!!!!!!!!!

Good work sent quickly. Just mind checking the junk box if you do not receive anything

Hurtig udregning af tilbud og en perfekt oversættelse.

Fik en certificeret oversættelse af min dåbsattest og kunne ikke have været mere tilfreds med resultatet.

Utrolig hurtig respons - god kundekontakt og hurtig levering af det færdige resultat

Det var meget nemt at bestille min opgave via web-formularen. 24 timer senere modtog jeg allerede draft af oversættelsen. Alle spørgsmål blev hurtigt besvaret, selvom det var weekend. Tak for en hurtig og meget professionel handling af min sag.

Super flot arbejde på meget vanskelige tekster. Næste gang så google dog lige den oficielle oversættelse en organisation!

Jeg betalte 10 EUR for et papir kopi, som jeg først fik efter reklamation.
Meget dårlig information. Da oversættelsen var færdig, fik jeg et link hvor jeg kunne downloade den fra, men de skrev ikke, at jeg kunne forvente papir kopi senere med posten. Derfor troede jeg at jeg ikke fik den, men jeg fik den trods alt.

Jeg vil virkelig anbefale at I informerer kunden bedre.

Jeg kunne have oversat dokumentet bedre med translate.google.dk og kunne have sparet de 400 kr.

Kundeservice er også dårlig.
Når man skriver emails besvarer de længe efter. Og nej de er ikke i spam mappen. Jeg har tjekket.
Jeg føler mig så snydt og dårligt behandlet på samme tid.

Kan stærkt anbefale The Native Translator. De er venlige, hurtige og effective!