Neatsmith Avaliações 

187
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with Neatsmith designing and building my new office. Carolina is a superb professional who really listened to me to ensure she understood what I wanted to achieve, she w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were looking for high quality fitted wardrobes for 2 of our bedrooms and found it at Neatsmith. Dina designed several versions for us which we modified numerous times to fit our needs. The combina... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Neatsmith have just completed work for me and I honestly couldn’t recommend them enough. I dealt with Sara in the Brentwood showroom, who designed a beautiful dressing room as part of our house reno... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

NeatSmith built us 2 beautiful built in wardrobes. A walk-in one and another in a study. We were so happy with the design and fitting processes. Rebeca did a great job of designing both exactly to our... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Armários Embutidos
  2. Loja de Móveis

Escrito pela empresa

Neatsmith designs, creates and installs bespoke fitted wardrobes, studies, bars and living room units. We are a family-run business, that crafts our bespoke designs in London. Established 20 years ago, we are an experienced team of dedicated designers, cabinet makers and highly-skilled fitters who prioritise innovative design, quality and service.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

187 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(187)

22 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing new study!!

Love my new study that Kasia helped me imagine and bring to life!! This was the fourth major project Neatsmith helped me with over the years and I have never been disappointed by their creativity and workmanship!!! Thank you again, James, Kasia and Team!

18 de janeiro de 2025
Avaliação não solicitada
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Resposta da Neatsmith

Thank you for your kind review. We are so pleased that you are happy with your study and we really appreciate you coming back to us again for your joinery needs. Your lovely feedback has been passed along to all the team. Thank you again and enjoy your new study!

Avaliado com 5 de um total de 5 estrelas

I had a TV unit and fitted fireplace…

I had a TV unit and fitted fireplace designed and installed by Neatsmith. Valentina and Mariana from the Finchley Road branch are amazing! Very professionals, talented and have a great knowledge of fitted furniture. The final work and installation was perfectly fine and I couldn’t recommend them highly enough.

30 de maio de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you so much for your wonderful 5-star review. We're delighted you're happy with the end result and hope your new TV unit brings you many years of enjoyment. Your kind feedback has been passed along to Mariana and Valentina at our Finchley Road showroom.

Avaliado com 5 de um total de 5 estrelas

Would highly recommend.

We had an amazing experience from start to finish. Communication was clear and professional, making the entire process very stress-free and exiting throughout.
The design and fitting of the wardrobes were perfect.

We cannot recommend Neatsmith enough! We love our new wardrobes, they look fantastic, are high quality, and have added something special to our home

9 de julho de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you so much for your wonderful review. We're thrilled to hear that your experience with Neatsmith was smooth and enjoyable from start to finish.
Your kind words about the design, fitting, and quality mean a lot to us as a family-run business.
We hope you enjoy using your wardrobes for many years to come.

Avaliado com 5 de um total de 5 estrelas

Excellent - highly recommend

This is the second time I have used Neatsmith for joinery for my clients and again they have done a superb job. Both the design team and the installation teams are super helpful and accommodating. Communication is excellent and I'm confident they will do what they say they'll do and to an excellent standard. Most recently they have completed wardrobes combined with a desk/drawers - my client is delighted. Thank you Neatsmith.

5 de maio de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you for your continued trust in Neatsmith—it means the world to us. We’re so pleased to hear that both our design and installation teams delivered another superb result, and that communication and quality met your expectations once again. It’s fantastic that your client is delighted with the wardrobes and desk/drawer combination. We truly appreciate your kind words and look forward to working with you on future projects

Avaliado com 5 de um total de 5 estrelas

Impeccable service from start to finish

After considering all the well known brands, I am so happy to have chosen Neatsmith. Sarah at the Brentwood showroom was so helpful, lovely and patient with my design and choice deliberations, and the brilliant Ignas expertly installed the wardrobe, keeping everything super tidy. All other staff that I encountered along the way were equally efficient. The finishing result is high-quality with clean lines, maximising every inch of space. I’m super happy with the result and highly recommend NeatSmith

9 de junho de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you so much for your kind words! We're thrilled you chose Neatsmith and had such a great experience from start to finish. Sara and Ignas along with all the team are most grateful for your feedback. It’s wonderful to hear that every inch of space was maximised with clean, high-quality results. We’re so pleased you’re happy with your new wardrobe.

Avaliado com 5 de um total de 5 estrelas

Absolutely first rate

Absolutely first rate! We appointed NeatSmith for our dressing room. Dina worked with me on the design, patiently answered all my questions and produced a number of revised drafts to match my vision & budget. Tina was very accommodating with scheduling. The delivery guys were very careful, solution focused and creative (nothing was a problem for them). Eugene, our fitter, was very precise, focused on the task at hand and impressed us with his attention to detail. Looking forward to the next project with this dream team!

6 de junho de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you for your fantastic review! We're so pleased Dina, Tina, Eugene, and the team delivered a seamless experience and helped bring your dressing room vision to life. Your kind words mean a lot, and we’re excited to work with you again on the next project.

Avaliado com 5 de um total de 5 estrelas

Outstanding overall experience

Outstanding overall experience with Neatsmith. We did 5 different rooms with varying degrees of complexity across our renovation in St Johns Wood. The design and install team were terrific. Yes, we had to wait longer than we would have liked in a couple rooms but end product was very high quality. We just had them come back for a follow up after a few months to address something and the after care customer service by Tina and team was excellent as well.

6 de junho de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you so much for sharing your experience! We're delighted to hear that you chose Neatsmith for your joinery needs across five rooms and that our design and installation teams delivered high-quality results. We truly appreciate your patience during the process, and we're glad the final outcome met your expectations.

It’s also wonderful to know that Tina and the aftercare team provided excellent support during your follow-up visit. We’re committed to ensuring our customers feel looked after every step of the way, even after installation. Thank you again for your trust—we hope you continue to enjoy your beautifully transformed spaces!

Avaliado com 5 de um total de 5 estrelas

Aurelio was super efficient.Neat and…

Aurelio was super efficient.Neat and pleasant and finished the job as timed and planned.

9 de abril de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you for your kind feedback. We're delighted to hear that Aurelius delivered efficient and professional service, completing the work exactly as planned. We hope you are enjoying your joinery and we'll be sure to pass on your compliments to him.

Avaliado com 5 de um total de 5 estrelas

Working with Neatsmith has been a…

Working with Neatsmith has been a pleasure and their customer service anf product quality has been excellent. I would absolutely recommend them!
Special mention to Carolina from the Hampton branch whose knowledge, expertise and patience were superb - Thank you

16 de maio de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you so much for your 5-star review and kind words in relation to your experience and the product. Carolina and all the team involved appreciate you taking the time to share your experience with others and we hope you are enjoying using your Neatsmith joinery.

Avaliado com 5 de um total de 5 estrelas

Hatch End - Excellent

From the very beginning of our initial conversations to install, Neatsmith Hatch end (and the installation team and fitter) have been outstanding. We had a a study and dressing room designed and fitted and we changed our minds on the design a number of times, each time new CAD images were sent out to us without any pushback. The fitter was very professional, always on time and at times even worked well into the evening to minimise disruption and stick to the installation deadline. He would tidy up each evening before he left and left the area clean.

1 de maio de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you for taking the time to share your experience. We're so pleased to hear that the team at our Hatch End showroom, along with our fitter, provided high level of service throughout your project. We truly appreciate your kind words and are delighted that you're happy with your new study and dressing room!

Avaliado com 5 de um total de 5 estrelas

Great quality product.

Hi all.
Quality of product it’s outstanding.
Installation done in one day.
Nice and clean job it’s been delivered to me.
But one more time needs to mention the product quality it’s amazing.
Never seen before.
You need to go your self to shop and check the materials the use.
It’s solid , thick board with very good edges finish.

1 de abril de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you for your kind review. We're delighted to hear that the quality of our product and the efficiency of the installation met your expectations. It's great to know that our materials and craftsmanship exceeded your expectations. We truly appreciate you taking the time to leave a review and look forward to welcoming you back to the showroom in the future.

Avaliado com 5 de um total de 5 estrelas

Quality product, friendly service and attentive aftercare

I’ve received truly outstanding customer service from the team at Neatsmith. From our initial visit to the showroom to now—seven years after installation—their aftercare has been nothing short of incredible. It's rare to find such consistent, long-term support from a business. The team has always been highly professional, and I can’t praise them enough for their continued commitment to excellence.

30 de abril de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you so much for your kind words and continued trust over the years. We're thrilled to hear that our team has made a lasting impression and that our aftercare has met your expectations. Thank you again.

Avaliado com 1 de um total de 5 estrelas

Very Bad experience!!

Very Bad experience! Everything seems lovely and they are super nice when you go to choose the wardrove at the showroom ( chelsea in my case) I spended £8,000 on a wardrove, and the experience was traumatic. After waiting for 4 months, finally arrived.

The fitter was not able to comunicate with the showroom, lots of excuses from both sides, He made so much dust that I had to contract a cleaning company to clean all the mess he left behind.
The wardroves are so over price for what they are. Pieces of MDF and Glass , nothing came built everything had to be cut and sand in the house. Cousing a total mess. Honestly any carpenter can do this job for a fraction of the money in their workshop and without the mess. They refuse to pay my cleaning bill.
Never again.

15 de fevereiro de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Dear Mr Urwick,

Thank you for acknowledging your first class customer experience at the Chelsea showroom. I have seen completed photos of your installation and it really does look fantastic. The completed photos also show a very clean room and it is a shame we cannot post them here for people to see.

We are though very distressed to get this review. We are not always perfect but feel your review is inaccurate and unfair.

Your claim that it took 4 months is not true – you were given a lead time of 16 weeks and we installed it, ahead of schedule, in 13 weeks.

We also don’t understand the comments about the fitter and head office. All correspondence is logged internally and was followed up after your call to Francesca.

With regards us doing carpentry work in the room, when you make a bespoke product that requires installation on site, it does require elements being scribed and cut on site. As with all our clients, we take great care to cover other furniture in the room and to clean up afterwards. All the cutting tools have hoovers built in and we wipe down and hoover everything before we leave. This is shown in the photos.

When we completed the project you refused to pay the balance citing the invoice from a cleaning company that you had paid. We have asked for this invoice and evidence of the mess on multiple occasions and have received nothing to date.

Yesterday you emailed saying “I am waiting for an invoice from the cleaning personal that cleaned the bedroom after your fitter left.”

However, the unit does look great and thank you for settling your outstanding balance and kind words about the showroom team.

Avaliado com 5 de um total de 5 estrelas

Best Wardrobes and best staff…..no comparison. Product and service on another level.

I love my Neatsmith Wardrobes. The quality of the workmanship has been amazing and they are truly spectacular. They are not the cheapest for sure but they are definitely the best and for that you have to pay the best. I look forward to purchasing more Wardrobes from Neatsmith in the future.

There is no comparison on the market in my opinion that can match Neatsmiths reflex Doors they are truly one of a kind and not seen anywhere else.

I want to show my appreciation for our installers Andrei and Ivan. The guys were so professional hard-working. They worked very diligently solved problems and most important I was able to leave them to get on with everything and after four days, I had the perfect Wardrobes.

Big thanks also to Mel at Nemi for the personalised service. Mel visited us at our home and deal dealt with many of our queries promptly to ensure high customer service and I look forward to working with Mel again top class, it was Mel’s recommendation to go for these wardrobes and they have worked out very well.

I highly recommend Mel in the sales team and the best fitters Ivan and Andre. Perfect Team.

Thankyou Neatsmith

31 de março de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you Hardeep, for your incredibly kind review and 5* rating. We are so pleased to hear that you feel our wardrobes are good value for money and that you are happy with the quality of our workmanship. We appreciate you can buy a different product for less money but it's wonderful that you are happy with the Neatsmith product in your home. The Reflex door is such a beautiful choice and we hope it looks stunning in your home.
Your words have been passed on to all involved in your project and we are truly grateful.
Reviews like yours make our day!

Avaliado com 5 de um total de 5 estrelas

I found Neatsmith extremely…

I found Neatsmith extremely professional in both the design aspect and also the installation. They were always on hand to answer any questions and adapt the design where necessary. Would definitely recommend.

14 de abril de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you for the 5* review Rebecca. We are so pleased to hear you were happy with the process from start to finish and really appreciate you taking the time in sharing your kind feedback with us and others.

Avaliado com 5 de um total de 5 estrelas

A fantastic and professional company…

A fantastic and professional company from start to finish, consultation and product selection was carried out very well considering our existing setup and conditions, the fit out was done amazingly - great staff, very clean and courteous. Any minor issues were also dealt with swiftly. Will be coming back for future projects.

9 de abril de 2024
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you for your kind words and 5* review. We are so pleased to have provided you with designs that worked for your spaces and that you're happy with the workmanship of the finished units. We look forward to working with you again in the future.

Avaliado com 5 de um total de 5 estrelas

Eileen

Eileen. London
I have recently used Neatsmith in Finchley Road for dressing table and bedside tables in my bedroom
Mariana and Valentina were very professional and knowledgeable with their advice on proportion of items and size of of drawers
Avers the fitter was extremely experienced and did a perfect job
I would definitely use Neatsmith again and would highly recommend their services

1 de abril de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you ever so much, Eileen. We hugely appreciate you taking the time to share your experience with others. Your feedback has been passed on to all involved in your project. We hope to work with you again soon.

Avaliado com 5 de um total de 5 estrelas

Great design, quality and Service

We have worked with the Hannah & Mel at the Neatsmith Pinner Showroom on many projects. As an Interior Designer they understand what we are looking for and collaborate to achieve our clients dreams. Their service, quality and design details are great its a pleasure to work with them and they always go the extra mile. Helen Howe - HH Interiors

3 de abril de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Thank you so much .It's always a pleasure working with you and your team, Helen. Your generous feedback has been passed on to all involved in your latest project. We look forward to working with you again in the near future.

Avaliado com 1 de um total de 5 estrelas

Liars

its funny - i write a bad review because my experience was BAD - VERY BAD - their reply that i wrote a bad review and MANY LIKE IT is a lie like everything i hear from them - i normally only write good reviews so to say i am like a serial bad review writer is out and out lie - this again is another reason why i will never use this company and advise other not to also

3 de março de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

Hello everyone,
Simon has posted this unpleasant review, and many others like it, because we refused to give him £10,000.
We feel his review is disingenuous at best and we do hope you take the time to read some of our other reviews to get a more accurate reflection of the Neatsmith experience.
Our response to his original review is below and if you would like any more information about Simon’s experience, please email me directly – mathew@neatsmith.co.uk
Thank you

Avaliado com 5 de um total de 5 estrelas

This is the second time we have had…

This is the second time we have had cupboards installed by Neatsmith. From our first visit to the Hatch End showroom and our introduction to Mel who looked after us to the moment the installers had finished, everything went perfectly. Helpful, polite and professional, a pleasure to deal with.We are thrilled with our new cupboards and would like to thank everyone involved for the excellent service we received.

18 de março de 2025
Avaliação não solicitada
logotipo da Neatsmith

Resposta da Neatsmith

We are so pleased to hear you are happy with your new storage, Barbara. Thank you for taking the time to leave us a very kind review. It means a lot to all the team and your feedback has been passed along to Mel and all involved. Thank you again.

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