Delivery from UK to Aus was really quick, especially considering I live rurally (about 2 weeks). I'm also super happy with the quality of the walking stick, as well as general ease of ordering.
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Veja o que dizem as avaliações
Neo Walks web site is full of beautiful stylish walking sticks that are great for young and older people. The way their site guides you through ordering your new stick is clear and the guide on how t... Ver mais
These people are amazing. I had a slight problem with a walking stick I’d had for over a year. I emailed them for suggestions to solve the problem ( rust marks from where water had got into the ferrul... Ver mais
I love my recent purchase however the end cap (rubber stopper) keeps on coming off and I if it wasn’t for others telling me it would off been lost and I could off damaged the stick. I did contact t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Neo Walk is a bold, design-led brand redefining disability and showing the world what it truly means to walk with style, strength, and confidence. Founded by disabled creator Lyndsay Mitcheson, Neo Walk was born from a powerful desire to transform mobility aids into tools of empowerment and self-expression. After losing her leg to a catastrophic MRSA infection, Lyndsay faced the physical and emotional challenges of adjusting to a new body—along with a devastating loss of confidence. That struggle was only made harder by the limited, uninspiring options in the mobility aid industry. Unable to find a walking stick that reflected her personality or style, she set out to change the game... not just for herself, but for others too. Today Neo Walk creates striking, handcrafted acrylic walking sticks that help people embrace their mobility with pride. Built on the belief that mobility aids should be as unique and expressive as the people who use them, Neo Walk blends fashion with function, transforming walking sticks from purely practical items into powerful personal statements. Every stick is made in the UK with durability, comfort, and undeniable style in mind. They are now shipped worldwide, so no matter where you are, you can walk tall with Neo Walk. With a strong commitment to inclusivity, innovation, and representation, Neo Walk is changing the way the world sees disability.
Informações de contato
York, Reino Unido
- info@neo-walk.com
- www.neo-walk.com
4,8
Excelente
539 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wonderful light-up umbrella
I love my new light-up umbrella! I opted for the clear one and am finding it a joy to use. I like being able to see through it when I'm crossing roads instead of having to peer out under it. It also opens and closes really easily which is wonderful as my hand strength and dexterity is low. I'd definitely recommend it!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Neo Walk
Thank you so much for your lovely review, we're so glad you love the light up umbrella! It's the perfect thing for staying dry but also being able to see and be seen 🥰
beautiful as expected!
Cane is beautiful as expected! Another to add to my collection. Guys were great and hurried the delivery so that it could go on holiday with me. All received within just a few days of placing the order, even faster than was promised when I reached out. Cannot ask for more!
2 de fevereiro de 2026
Resposta da Neo Walk
Thank you so much we're so glad you love your cane and that you've got a collection now going on 😍 We really appreciate the support and we're so glad the team got your cane to you in time for your holiday, we hope you had the best time!! 💖
Neowalk walking sticks: Art, Independence, and Confidence
I am lucky enough to have a few walking sticks by Neowalk and I adore them all. Making the decision to use a mobility aid was really difficult and emotional. As I began looking for options, I felt discouraged as I wanted something that I felt good about using (sturdy and beautiful) and nothing seemed like the right fit for me (something I would regularly use and feel confident using). I accidentally found Noewalk on social media and I haven’t looked back. My walking sticks are beautiful and sturdy. I feel confident when I use them and these walking sticks have given me back my autonomy in movement and independence. The team at neowalk is also great, very helpful, and responsive. I highly recommend considering neowalk for your mobility aid and I will be a lifelong customer.
3 de fevereiro de 2026
Resposta da Neo Walk
Thank you so much for such a lovely review! This means everything to us. We understand deciding to use a mobility aid can be a really emotional time and a big adjustment so to know we have helped even in the smallest of ways that means the world ❤️ We're so glad you love it and feel confident and we hope you love taking a mobility aid out now as you get to walk with extra style 🥰 Thank you again for such a lovely message 😘
I just received my custom sticker
I just received my custom sticker
Is the second one I’ve bought
Love it over the past couple of years
Everyone complements it
And asks where I bought
So I tell the neo walks.
Absolutely fab
Thank you again
Very happy
2 de fevereiro de 2026
Resposta da Neo Walk
Thank you so much for your lovely review! We're so glad you loved your first one so much that you ordered another 😍 Thank you so much for your support 💖
Love it!!!
Love it!!!
My Orange Popsicle walking stick is absolutely gorgeous. The colour is so juicy and glowy. 🧡🧡🧡
Feels very comfortable and sturdy.
Excellent customer service X
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Neo Walk
Thank you so much for your love review!! We're so glad you love your Orange Pop, it's such a delicious colour isn't it 😍Thank you for your support 🥰
Bright and beautiful
Stick came very quickly and is so bright and beautiful, cheers one up immediately.
2 de fevereiro de 2026
Resposta da Neo Walk
Thank you so much, we're so glad you love your new stick and it is bringing so much joy 🥰
Resposta da Neo Walk
Thank you so much, we're so glad the team were really helpful and you love your new stick ❤️
Resposta da Neo Walk
Thank you so much! We're so glad it arrived quickly 🥰
Great communication
I had a query before I purchased and got a really quick and helpful reply. Delivery timescale was good too.
21 de janeiro de 2026
Resposta da Neo Walk
Thank you so much for our lovely review, we're so glad the team were quick and helpful and delivery was fast. Thank you for your support 🥰
Fantastic walking cane.
Fantastic walking cane, my second one now and the quality of them is brilliant.
16 de janeiro de 2026
Resposta da Neo Walk
Thank you so much, we're so glad you loved your first so much that you came back for a different one 🥰 Thank you for your support, we hope you keep walking with confidence 💖
Resposta da Neo Walk
Thank you so much, Jitterbug isa very good choice, we're so glad you love it and the team have been helpful 🥰
Light up Stick!
Lots of help when wishing for my new stick to light up.
Fast turnaround too.
19 de janeiro de 2026
Resposta da Neo Walk
Thank you so much, we're so glad you love your light up stick! 🥰
So Happy!
Just received my order yesterday. It took about 11 days to get from its origination point to me in Florida. I couldn’t be happier. This is my first cane ever and I knew this was where I wanted to get it from. I ordered the Rubber Ducky with the Ice Cream rubber tip and the Ghost saver. I’m so happy.
20 de janeiro de 2026
Resposta da Neo Walk
Thank you so much! We're so glad you love your new items, Rubber Ducky will look gorgeous in the Florida sunshine 😍 Thank you for your support ❤️
Not just a walking stick but an expression of personality
I absolutely love my walking stick from Neo Walk. It makes me proud to have a walking stick rather than feel 'labeled' helpless disabled. I can express my personality rather than my disability and has allowed me to accept that I need to use a wallong stick.
I get lots of lovely compliments from people about the sticks and often opens a positive dialogue about Multiple Sclerosis which is great to educate people about as many do not understand it.
Delivery was fast, the light up stick is beautiful and helps my evening dog walks to be safer in the dark months.
8 de janeiro de 2026
Resposta da Neo Walk
Thank you so much, this review means the absolute world to us!! As a disabled creator this is exactly why Lyndsay started the business and making others feel that way means more than you could ever know. We're so glad you feel like you get to express your personality and get a positive opening to educate people on MS ❤️ Thank you so much again, we hope you keep walking with pride 🥰
This was my first order from Neo Walk
This was my first order from Neo Walk. I ended up having a few small issues that the team was amazing about and helped me with. In total I ordered 5 sticks because it was the Black Friday sale and shipping to my country is extremely expensive. For some reason I was unable to check out all at once so I had to place a second order and the team was great about refunding the second shipping fee. Then after I got my sticks my torch would turn off after a few minutes even when fully charged. Today I received my replacement and without even charging it stayed on until I turned it off 30 minutes later so I’m confident it works.
8 de janeiro de 2026
Resposta da Neo Walk
Thank you so much for your amazing review. We're so glad to welcome you to the Neo Walk Community 🥰 We're so glad the team could help with the issues and your orders managed to get sorted. We're sorry your first torch was faulty but we're glad the replacement is working as it should be. Thank you again for your support ❤️
Prompt delivery and (unique products)…
Prompt delivery aand (unique and very lovely products, manufactured to a very high standard) Excellent support too when I had a question.Highly recommended.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Neo Walk
Thank you so much for your lovely review. We're so glad you love our products and appreciate the handmade aspect. We're so glad the team could help out with your question and we really hope you enjoy using our sticks 🥰
This was my first purchase from Neo Walk
This was my first buy from Neo Walk
They were very helpful and easy to deal with online.
When my cane arrived I was very pleased.
And will purchase another.
12 de janeiro de 2026
Resposta da Neo Walk
Thank you so much! We're sp glad you found everything easy and our team have been helpful, we're also thrilled you love your new arrival 🥰
I have purchased 2 sticks from Neo…
I have purchased 2 sticks from Neo Walk. I love the unique designs and how customisable they are. Their customer service team were super helpful when I had an issue with the torch on my light up stick. They responded really quickly to my query and sent a replacement item straight away.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Neo Walk
Thank you so much for your wonderful review. We really appreciate your support. We're so pleased to hear you love our designs and that the team were helpful with any questions you had! We hope you keep loving your new sticks 🥰
The cme purchased was just as pictured
The cme purchased was just as pictured. Very high quality and beautiful! The delivery was very timely.
I had a few questions(about conversion rates) and customer service was very prompt in answering back.
8 de dezembro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review. We're so glad you love your new stick and that the team were able to help you out with any questions. We hope you love getting out and about with your new gorgeous stick 🥰
Always 5 stars
Always 5 stars! Have had these for several years now. If I had a pound for every comment I’ve had, I’d be a millionaire by now!
8 de janeiro de 2026
Resposta da Neo Walk
Thank you so much for this amazing review! It means the world to us🥰 We're so glad you love our sticks and that you're getting all the right attnetion 😍 Thank you again for your kind words and support ❤️
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