Delivery from UK to Aus was really quick, especially considering I live rurally (about 2 weeks). I'm also super happy with the quality of the walking stick, as well as general ease of ordering.
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Veja o que dizem as avaliações
Neo Walks web site is full of beautiful stylish walking sticks that are great for young and older people. The way their site guides you through ordering your new stick is clear and the guide on how t... Ver mais
These people are amazing. I had a slight problem with a walking stick I’d had for over a year. I emailed them for suggestions to solve the problem ( rust marks from where water had got into the ferrul... Ver mais
I love my recent purchase however the end cap (rubber stopper) keeps on coming off and I if it wasn’t for others telling me it would off been lost and I could off damaged the stick. I did contact t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Neo Walk is a bold, design-led brand redefining disability and showing the world what it truly means to walk with style, strength, and confidence. Founded by disabled creator Lyndsay Mitcheson, Neo Walk was born from a powerful desire to transform mobility aids into tools of empowerment and self-expression. After losing her leg to a catastrophic MRSA infection, Lyndsay faced the physical and emotional challenges of adjusting to a new body—along with a devastating loss of confidence. That struggle was only made harder by the limited, uninspiring options in the mobility aid industry. Unable to find a walking stick that reflected her personality or style, she set out to change the game... not just for herself, but for others too. Today Neo Walk creates striking, handcrafted acrylic walking sticks that help people embrace their mobility with pride. Built on the belief that mobility aids should be as unique and expressive as the people who use them, Neo Walk blends fashion with function, transforming walking sticks from purely practical items into powerful personal statements. Every stick is made in the UK with durability, comfort, and undeniable style in mind. They are now shipped worldwide, so no matter where you are, you can walk tall with Neo Walk. With a strong commitment to inclusivity, innovation, and representation, Neo Walk is changing the way the world sees disability.
Informações de contato
York, Reino Unido
- info@neo-walk.com
- www.neo-walk.com
4,8
Excelente
539 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
100% The best customer service.
I can not say how highly I would rate this company. I have found the service I have received has been some of the best ever. The team could not have been more helpful and friendly. They have gone above and beyond to help me with my purchase.
24 de novembro de 2025
Resposta da Neo Walk
Thank you so much for this lovely review! We're so glad you love the company and find the team so helpful, we do everything we can to try and help customers and we're so glad you feel that way. Thank you so much for your support 🥰
Fan-flippin-tastic service!
I neede help with an order and I feel they went above and beyond helping me sort it out. Couldn’t have done it without all the help! Outstanding!
19 de novembro de 2025
Resposta da Neo Walk
Thank you so much, we're so glad the team did everything to help you with your order, we hope you love it 🥰
Absolutely excellent!
Fabulous walking stick. Excellent customer service - above and beyond.
Despite measuring carefully and following the guidelines my beautiful new walking stick came up a little short. No problem - Neo Walk sorted it free of charge.
Needing a mobility aid altered my body image - having a fabulous walking stick, put a smile back on my face.
11 de novembro de 2025
Resposta da Neo Walk
Thank you so much for yourn amazing review, it means the world to us that we were able to find a way to sort your measurment out for you and most of all that we helped put a smile back on your facd! You truly deserve to feel good again 🥰
It was quick and I like the stick,
20 de novembro de 2025
Resposta da Neo Walk
Thank you so much, we're so glad you love it and it arrived quickly! 🥰
I absolutely love my Neowalk sticks
I absolutely love my Neowalk sticks. I have 3 now & I get stopped every day by people admiring these sticks. Your ability aids don’t need to be boring & these certainly aren’t. I just need some business cards to hand out, as I get asked where I bought them so often 😂
20 de novembro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review, you're growing quite the collection 😍 We're so glad you love them, we completely agree they don't need to be boring and we want people to love walking out with them 🥰 Oh wwe'd love that thank you, just email us to info@neo-walk.com and we'll send some over! 💖
Timely delivery lovely walking stick…
Timely delivery lovely walking stick very pleased.
20 de novembro de 2025
Resposta da Neo Walk
Thank you so much! We're so glaf you love your new stick and it arrived in good time 💖
Another amazing walking stick thank…
Another amazing walking stick thank you, I am recommending Neo walks to friends and neighbours who admire my sticks, I really hope they place orders with you. Your stick are a great talking point and yes they really make me happy and enjoy walking out.
18 de novembro de 2025
Resposta da Neo Walk
Thank you so much for such an amazing review, it means everything to us that you are spreading the word and recommending us to others 🥰 but most importantly it means everything that we have helped you feel excited about getting out again! Thank you so much 💖
Another stunning stick to add to my…
Another stunning stick to add to my growing collection, I have so many wonderful comments when I am out and about. I wouldn't buy from anyone else 😊
14 de novembro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review! We're so glad you love your new addition 😍 We love to hear that your growing a collection and that you're getting so many lovely comments. Thank you so much for all your support 🥰
so happy with my new walking stick love…
so happy with my new walking stick love the colour emerald green
18 de novembro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review, we're hoping the 1 star was an accident given your very kind comments but please do email us if there was any issue 💖
Stick came promptly and carefully…
Stick came promptly and carefully packaged, this was my fourth stick and I love them all, now have one for each season, they are all admired by other people and I always say where I purchased them from
10 de novembro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review - 4th stick! We love that you are creating a collection and thank you so much for your support 🥰 We're so glad that everyone loves them as much as you and you're getting all the right attention 💖
neo sticks are unbeatable
the help from customer services chef kiss and the sticks themselves are beautiful
12 de novembro de 2025
Resposta da Neo Walk
Thank you so much for this lovely review, we're so glad the team were helpful and you love the sticks 🥰
Resposta da Neo Walk
Thank you so much, we're so glad you found the website easy to use and your stick came quickly 🥰
Thank you Neo Walk I have
Thank you Neo Walk I have ordered two sticks from you now, and once again you have exceeded expectations, absolutely fabulous.
6 de novembro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review, we're so glad you loved the first so much that you ordered another 🥰 We really appreciate your support and hope you keep walking with confidence 💖
Love my Haunted stick
Love my Haunted stick, this is my second my other is-forget me not, the many comments I have have has been amazing, the new stick is such a beautiful dark navy, I am delighted with them both. Thank you.
30 de outubro de 2025
Resposta da Neo Walk
Thank you so much, we're so glad you love your new Haunted and that you are starting a collection 😍 We're thrilled to hear your getting lovely comments, we hope you continue to walk with confidence with them 🥰
Top tier walking aids
Fast delivery. Customer service is great. Absolutely love my sticks. I've got 2. They are amazing. Changed my life getting a good stick. They are beautiful sticks. Well and truly love the company. Will order from them again
30 de outubro de 2025
Avaliação não solicitada
Resposta da Neo Walk
Thank you so much, we're so glad you love the sticks and that the team have been helpful! Most importantly it means everything to us to hear our stick has helped you feel confident and proud... just like you should 💖
Elegance with function
Not a day goes by that's someone comments on these beautiful canes.
My wife is diagnosed with MS so mobility is important. These canes don't only look good but are sturdy with an elegance to them.
Self-esteem is so important when you have a disability and these canes deliver it. She truly stands out. Especially when they're lit up.
Happy to say this is our 6th cane purchased
We never had any problems with ordering or shipping to the United States.
Thank you for making these beautiful canes and make my wife happy.
23 de outubro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review. We're so glad that you keep getting all the right comments 🥰 We're so glad our sticks have helped with your wife's self esteem, that means everything to us and is the whole reason we do what we do 💖 We love to hear where in the world our sticks have gone to and wehope she continues to walk with pride and confidence 💖
Not just a walking aid,a thing of beauty
I bought 2 as a gift to my daughter,she loves them just as much as her 1st one & now has them lit up.cant beleive how many compliments & conversations she she gets when out & about.
She has run out of cards to give out.
21 de outubro de 2025
Resposta da Neo Walk
Thank you so much for your amazing review. We're so glad your daughter loves them!! We also really appreciate her sharing our cards with people. We hope they've helped her feel as fabulous as we're sure she is 🥰 thank you so much for both of your support 💖
Bought accessories to go with my Neo…
Bought accessories to go with my Neo Walk mobility aid. Items well packaged and delivered in a good time frame by Parcel Force.
20 de outubro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review, we're glad everything arrived safley and quickly 💖
I love the black haunted stick
I love the black haunted stick. It will go perfectly with that little black dress I love.
23 de outubro de 2025
Resposta da Neo Walk
Thank you so much, it's the perfect stick for a little black dress 😍 We're so glad you love it 🥰
I now have 3 walking sticks from…
I now have 3 walking sticks from Neowalk. Everytime the customer service has been stellar and everytime i am overjoyed when i receive my new stick. I cannot recommand enough !
20 de outubro de 2025
Resposta da Neo Walk
Thank you so much for your lovely review! We're so glaf you love your walking sticks, it sounds like you're getting a collection 😍 thank you for your support 💖
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