Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... Ver mais
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Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... Ver mais
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We were on holiday in Bath and visited a coffee shop attached to Neptune show room.Great coffee and avocado on toast, would highly recommend! We decided to visit the Neptune showroom whilst we were... Ver mais
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Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de Móveis de Jardim
- Designer de interiores
- Loja de utensílios de cozinha
- Loja de móveis para sala de estar
Sobre Neptune - Bath
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contato
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Reino Unido
- 01225 465301
4,8
Excelente
299 avaliações
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Such a wonderful experience
Such a wonderful experience! The staff were so very helpful, super friendly and knowledgeable. Will be back!
2 de setembro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you for sharing your thoughts Zoi, it's great to hear you had a wonderful experience with us, we can't wait to welcome you back soon! Ellie and the Neptune Bath Team.
I am a regular at Bath Neptune
I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.
3 de setembro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Sarah, thank you so much for taking your time writing this, and mentioning Annabel whom I'm sure will be elated. We are so pleased you enjoyed the market! We had a wonderful weekend hosting and are looking forward to the next one. Have a great day - Ellie and the Neptune Bath Team.
What a delightful store
What a delightful store the Bath one is. Light airy, beautifully laid out. Fabulous products and delicious cafe attached. Beautiful outside seating area to boot.
Annabel Chapman helped us navigate the sofas, materials and furniture - what a joy she was. So knowledgeable, helpful and full of joy. We came away enthused and inspired.
3 de setembro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Emma, wow, this really put a smile on my face. What a lovely review and testimonial of Annabel, I'm sure she will be thrilled to read this, as I was. We can't wait to welcome you back! Ellie and the Neptune Bath Team.
I love Neptune and buy lots of products…
I love Neptune and buy lots of products from them. Their customer service is second to none and delivery staff always really helpful
3 de setembro de 2023
Resposta da Neptune - Bath
Hi Julia, thank you for leaving this review and your kind words. Do let us know if we can do anything to achieve 5* going forward as we always welcome feedback and want to give a 5* experience. Best Wishes - Ellie.
A lovely idea
A lovely idea and we bought candles and cheese from the market and a cup from Neptune. My feedback if you wanted to improve anything:
- Ticket said 9.30 but store/event didn’t open until 10am on Sunday
- No one checked our ticket which was fine but would have been nice if ticket holders got a little goody bay or gift?
- We LOVE Neptune but not sure the Neptune side of the event was capitalised? Maybe we missed something
But overall it was lovely and if you do a Christmas version we will be back!
3 de setembro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Helen, thank you for your feedback. This is our first Summer Market so we appreciate the comments, and note the time on the Eventbrite ticket and opening times. The idea of our Summer Market was to bring a nice experience to our customers, old and new. We also wanted to give local businesses an opportunity to thrive and therefore were focused on this first and foremost.
Keep an eye out for the next one, as we are currently planning this in!
Have a great day - Ellie and the Neptune Bath Team.
Amazing summer market at Neptune Bath
Amazing summer market at Neptune Bath, great products, friendly staff.
2 de setembro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Jenny, thank you so much for leaving us a review, I'm really pleased you enjoyed our Summer Market. Keep an eye out for our Christmas Market! Best Wishes - Neptune Bath.
Arrived at 9.30 at the time we booked…
Arrived at 9.30 at the time we booked to find nothing ready. Thought we would have a coffee and wait for everything to get set up and although it looked very open was told very sharply by a member of the cafe staff they weren’t open until 10
If you advertise an event to start at 9.30 then it should be ready
2 de setembro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Julie. Thank you for your feedback. We responded to your initial email regarding this on Saturday and take your comments on board. Do let us know if you need to talk to us further. Thank you - Neptune Bath.
Great store
Lovely store. The best Neptune one I have visited. Jaq’s cafe is great. A real asset to the shop. All makes for a good experience. Always a pleasure to visit.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Julie, thank you so much for your comments. We really appreciate it and look forward to seeing you again soon. Best Wishes - Ellie and the Neptune Bath Team.
Great service and product
Great service and product, expensive but worth every penny and the delivery men were so lovely. Really efficient and quick delivery to.
16 de agosto de 2023
Resposta da Neptune - Bath
Hello Ginnie, thank you very much for taking the time to write such a lovely review! I'm glad the delivery went smoothly and hope you're really happy with your items!
Hopefully see you in the Bath store soon,
Maisie & The Neptune Bath Team
Beautiful products
Beautiful products. Excellent service. If I could afford to redo the whole house they would be my first choice.
28 de julho de 2023
Resposta da Neptune - Bath
Thank you for your lovely review Helen! Glad you had a good experience, and hopefully see you back in store soon.
Neptune Bath Team
Cocktail making & shopping
We had such an amazing evening with our fabulous hosts, Annabel and Maisie and Neil teaching us to make 3 delicious cocktails. Neptune is a beautiful store and the shopping afterwards was fun - I am really pleased with my new glasses. I am looking forward to the next event!
20 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Rebecca, I am so pleased you enjoyed the event. Thank you for taking the time to let us know your thoughts. See you at the next one :) Ellie and the Bath Team.
Lovely evening making cocktails
My friend and I had a lovely evening at the cocktail masterclass. We had a glass of fizz on arrival from the great hosts Annabel and Maisie. Neil made the tutorials fun and added to the buzzing atmosphere. We really enjoyed the event!
20 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Chloe
Thank you so much for your lovely review! We will definitely be running this one again, as well as lots more exciting events so please keep an eye out as we would love to have you back!
Cocktails, candlelight and chat
Such a treat to go to the cocktail making masterclass at my local Neptune. From the moment I walked in, hosts Maisie and Annabel were warm and welcoming. In the lovely atmosphere of one of the store’s stunning kitchen spaces, Neil taught us how to make three delicious cocktails (definitely adding the strawberry daiquiri to my limited repertoire). With a little late night shopping too, against which our cocktail class tickets were redeemable, it was a brilliant value and fun evening.
20 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Lisa, what a lovely review, thank you so much. We are so pleased you had a wonderful time with us and your friends and hope you are enjoying your new purchases. We look forward to seeing you all again soon! Ellie and the Neptune Bath Team.
Gorgeous venue and store
Gorgeous venue and store!
The cocktails masterclass was a brilliant evening. Annabel and Maise were really lovely as hosts and created an absolutely amazing ambiance. I really enjoyed it! Shopping and cocktails is a great combination. Can't wait for the next one.
20 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you so much Prakriti for taking your time to write this, we really appreciate it. Maisie and Annabel had a wonderful time with you all and we can't wait to host the next one! Ellie and the Neptune Bath Team.
Lovely evening landscape painting
My daughter and I had a wonderful evening at Neptune Bath learning how to paint abstract landscapes. Laura was was a brilliantly talented host who made the evening so enjoyable and relaxed, it was throughly enjoyable and as always it was lovely to spend an evening in the gorgeous interiors of Neptune.
6 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Lisa, thank you so much for your lovely review. I'm so glad you and your daughter had such a wonderful time. Laura is running another workshop with us on the 8th September (bookable via Event Brite), and we would love to have you back! We will be sure to pass on your feedback to Laura.
Maisie, Neptune Bath.
Participated in the Abstract Landscape…
Participated in the Abstract Landscape painting workshop with Laura, who is a teacher who supports her students to go beyond what they thought was possible! Brilliant, inspiring and experimental.
The Neptune staff were so helpful too -would highly recommend it to get the experience of something special.
7 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hello Pam, wow, what a lovely review. Thank you so much for taking the time to write to us. We will of course pass your comments onto the team an to Laura, and we look forward to seeing you with us for more events soon! Ellie and the Bath Team.
The Bath store is beautiful
The Bath store is beautiful, and the team is lovely. We were assisted by Beth. She was extremely professional and kind with us, from ordering to delivery, she was there, patient and always willing to help.
7 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hello, thank you so much for taking the time to leave this review and give us your thoughts on our store and our wonderful Beth. I will make sure I pass them on, I know she will be so pleased. We really hope you enjoy your new product - Ellie and the Bath Team.
What a beautiful showroom in Bath
What a beautiful showroom in Bath. Popped in on Tuesday to choose some fabric samples for a new sofa and paint swatches for our new living room. We were assisted by Maisie who was so knowledgable and answered all of our questions. Will definitely be back to place my order soon
11 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Denise, thank you so much for taking the time to leave this review and give us your thoughts on our showroom and our lovely Maisie. She will be thrilled with your comments, I will make sure I pass them on. We look forward to seeing you soon. Ellie and the Bath Team.
Faulty bespoke dresser
Bespoke dresser (v expensive) delivered twice in faulty condition. We were left without a dresser (having disposed of our old one) for two times one week + so all contents on kitchen table.. Would have expected a replacement instead of repairs. Customer Service a disaster. See my correspondence. No real apology and nothing at all from store from whom it was ordered.
9 de julho de 2023
Resposta da Neptune - Bath
Hello Mr and Mrs Jones.
Thank you for taking the time to leave us with your thoughts, I sincerely apologise that this is the second failed delivery you have received and can understand that this has caused undue stress. I have looked into this further from a store perspective, and can see that your complaint was raised through our HQ Team and specifically passed to a Senior Manager, who assures me your new unit will be redelivered next Thursday, 20th July. This is certainly the best course of action and our team at HQ are in the best position to organise this for you, to ensure the unit is finished to the highest quality with the correct teams. I apologise that you haven't had contact from the Bath team, we are not notified unless HQ make contact to ascertain details of an order.
If you would like to discuss with me personally, please do email me on ellie.webb@neptune.com or call me on 01225465301, I would be more than happy to talk further.
Best Wishes,
Ellie and the Neptune Bath Team.
Abstract landscape painting event
I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encouraging. I love the Neptune store, the setting was great and felt like we were in someone’s home. The Neptune hosts were lovely and very welcoming. I will definitely be looking out for other events being hosted here!
7 de julho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Stephanie! Thank you so much for taking the time to let us know your thoughts on our workshop, we are so pleased you enjoyed it. We look forward to seeing you again for more events in the future. Best Wishes, Ellie and the Bath Team.
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