Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... Ver mais
A empresa respondeu
We were on holiday in Bath and visited a coffee shop attached to Neptune show room.Great coffee and avocado on toast, would highly recommend! We decided to visit the Neptune showroom whilst we were... Ver mais
A empresa respondeu
Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de Móveis de Jardim
- Designer de interiores
- Loja de utensílios de cozinha
- Loja de móveis para sala de estar
Sobre Neptune - Bath
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contato
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Reino Unido
- 01225 465301
4,8
Excelente
299 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service that I was given…
The customer service that I was given from start to delivery of my furniture was first class. Very helpful lady showing me suitable items in the Bath shop. Quick and efficient delivery information and follow up. Big shout out to the delivery men. They were lovely and took their shoes off before walking on the carpet, they gave me clear information on how to clean my oak and couldn’t do enough to help, they even put the console table in its new place for me and took all of the packaging away. Loving everything Neptune 😀
3 de julho de 2023
Resposta da Neptune - Bath
Hi Chrissie, thank you so much for taking the time to write this. I am so pleased you've had a wonderful experience with Neptune and we look forward to seeing you again. Best Wishes - Ellie and the Bath Team.
What a fantastic evening
What a fantastic evening. We got to learn and try delicious English wines in a lovely room decorated by all things Neptune! Thank you to the team who were amazingly friendly and sent emails ahead of time and I was able to let them know I'd be a little late.
30 de junho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you so much for your wonderful review Sharanjit. I'm so glad you had a lovely evening, we look forward to seeing you for more events in the future! Many Thanks, Maisie
Mood board class
Mood board class at Neptune in Bath yesterday, it was amazing, I highly recommend if they run more. Everything is at your finger tips including support and guidance with great recommendations.
22 de junho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Helen, thank you so much for the lovely review. So glad you enjoyed it, we will definitely be running more! See you soon :)
The team at Neptune Bath are super!
Annabel and Clare at Neptune Bath are a total joy! Went to a moodboard workshop today for £10 to get inspiration for our guest room that we’re decorating and it was a wonderful morning that generated some great ideas. I can highly recommend neptune bath for this type of event, or for their design services which we’ve used throughout our home (only £150 per room, redeemable off anything you buy!). The designers are just fantastic and no ask is too much. Huge thanks for a lovely event, Amy x
22 de junho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you for such a lovely review Amy! We had such a nice morning hosting such a lovely group of ladies, and we will be running lots more of events like this in the near future so keep an eye out! Look forward to seeing you back in the Bath store soon :)
Attended a mood board workshop this…
Attended a mood board workshop this morning in the Bath store.
Absolutely loved the workshop this morning! Thank you so much. Learnt a lot and it was a really fun relaxed morning. Doing in the store was also great food for thought so a win all round.
22 de junho de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
What a wonderful review, thank you so much Nancy. It was a pleasure to have you and we would love to have you back for more workshops and events that we will be hosting. So glad you had a lovely time and picked up some inspiration :)
Excellent Service - Amber Greenman
I would like to thank Amber for her professionalism and excellent customer service fshe provided with Home Design.
Bath is an excellent Neptune Store to visit visit and Amber provides a great experience.
Thank you.
Karen Wedmore
1 de julho de 2022
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you for your wonderful review Karen, it's really appreciated. Amber was so pleased to read it, and you were a pleasure to work with. See you back in the Bath store soon :)
Great product and very speedy delivery.
13 de junho de 2023
Resposta da Neptune - Bath
Thank you Rebecca for your 5 star review, have a lovely weekend :)
The delivery team were extremely…
The delivery team were extremely helpful in helping us place our parasol.
Friendly and very professional
27 de maio de 2023
Resposta da Neptune - Bath
Thank you for your lovely review Simon, hope to see you back in the Bath store soon :)
Kitchen reno — Suffolk
Thank you so much to Claire, Neil and team for our gorgeous new kitchen. The quality of workmanship was very high, and the work has transformed our space. I wouldn’t change a thing!
1 de maio de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you for your wonderful review, we are so happy you are pleased with your new kitchen! Happy Bank Holiday!
Cookery Demonstration I went to Becky Wilkinson’s cookery…
I went to Becky Wilkinson’s cookery demonstration yesterday morning. What a lovely event! Really enjoyed watching the food preparation and also eating the dishes! Already looking forward to the next one!
4 de maio de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you so much for the lovely review Diana! We will definitely having Becky back in the future, plus more events so keep an eye out. Thank you again your review is really appreciated :)
Excellent afternoon spent on the…
Excellent afternoon spent on the cooking demonstration. Lovely food, great company and a free gift too! It was such an experience - very recommended.
4 de maio de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Thank you so much for your lovely review! We are planning lots more events so please keep an eye on our upcoming events diary on our social media platforms and our website :) We will also pass on your lovely feedback to Becky.
Attended cookery demonstration this…
Attended cookery demonstration this afternoon with becky. This was our second session with becky and it did not disappoint. So professional, knowledgeable and fun. We will be back
4 de maio de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Sarah, thank you so much for leaving your wonderful feedback. We will be sure to pass it on to Becky! Keep an eye out as we will be hosting lots more events in the future.
Neptune products are well made and…
Neptune products are well made and worth the cost. Ordering or buying from this company is always a pleasure and the customer service is very good, should there be an enquiry or problem.
14 de fevereiro de 2023
Resposta da Neptune - Bath
Hi Michelle, thank you for your review and for taking the time to let us know your thoughts, it is really appreciated. We look forward to seeing you again soon! Ellie and the Neptune Bath Team.
An excellent presentation
An excellent presentation. Simple recipes together with interesting chat .inspired to try the dessert at home. Look forward to hopefully a further demonstration later in the year.
2 de fevereiro de 2023
Avaliação não solicitada
Resposta da Neptune - Bath
Hi Barbara, we are so pleased to read this and glad you had a lovely time with us and Becky. We will definitely be doing another event in the Summer. Best Wishes - Ellie
Lovely floor lamp
Very pleased with my floor lamp. It arrived within the timeframe quoted.
23 de janeiro de 2023
Resposta da Neptune - Bath
Hi Theresa, thank you so much for leaving us your thoughts, it is really appreciated. I'm so glad you love the lamp and that it arrived on time. We look forward to see you again soon! Best Wishes - Ellie
Excellent quality
Excellent quality
Kept to exact timelines for manufacture
Excellent delivery
16 de janeiro de 2023
Resposta da Neptune - Bath
Hi Jackie, thank you for your review. I'm pleased to hear your thoughts about the quality and lead times. Have a great day, and we look forward to seeing you again soon.
Every time I go into the Bath store it…
Every time I go into the Bath store it feels such a visual treat. Every idea is put together with so much thought, taste and style. 🤩
28 de janeiro de 2023
Resposta da Neptune - Bath
Hi Kate, thank you for your review. I'm really pleased you enjoy coming to the store, we look forward to seeing you again soon!
Beautiful bowls
Beautiful bowls, lovely subtle colour.
Perfect for cereal, puddings or even savoury treats.
5 de janeiro de 2023
Resposta da Neptune - Bath
Hi Sue, thank you so much for your review. I'm really pleased you love your bowls. We look forward to seeing you again soon. Best Wishes - Ellie.
Resposta da Neptune - Bath
Hi Graham, thank you for your review. I am really pleased the delivery was efficient and flexible. Enjoy your new items! Best Wishes - Ellie.
A Great Evening
Many apologies for the delay in sending you this review of the very lovely evening spent with you at Neptune in Bath listening to the fascinating talk give by Emma and Giles. I have long been an admirer of Emma and have watched her meteoric rise to a highly respected and talented designer.
The food was fabulous too .
Thank you so much for the lovely gifts. I will treasure the book, which is much admired on my coffee table.
I wish you all a very happy and prosperous New Year.
With kind regards.
Jackie FitzGerald
7 de dezembro de 2022
Avaliação não solicitada
Resposta da Neptune - Bath
Hello Jackie, wow - what a lovely review. Thank you so much for taking your time to write to us and let us know you enjoyed the evening. We had a great time! I hope you had a wonderful Christmas and New Year, and we look forward to seeing you soon. Best Wishes - Ellie.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.