Great Neptune delivery. Everything arrived in excellent condition. Very respectful, courteous and helpful. Offered advice on how to adjust the desk legs and assembled the large foot stool. Thank you t... Ver mais
Localização
Trocar localização305-307 Chiswick High Road, Chiswick, W4 4HH London, Middlesex, GB
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Veja o que dizem as avaliações
My friend and I had an excellent experience at Neptune in Chiswick because of the efforts made by Shilah. She is a total gem!
Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... Ver mais
FAO William Wylie - Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding f... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Acessórios para Móveis
- Designer de interiores
- Loja de Móveis de Jardim
- Loja de móveis para sala de estar
- Loja de utensílios de cozinha
Sobre Neptune - Chiswick
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contato
305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, Reino Unido
- 0203 8141220
4,9
Excelente
111 avaliações
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Fabulous Company
Fabulous Company, professional and so very helpful with my order that arrived 3 days later.
10 de novembro de 2025
The order arrived when it should have…
The order arrived when it should have done and the client was very pleased with the product.
11 de novembro de 2025
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Neptune - Chiswick
Hi There,
Thank you so much for your review, we are glad to hear you have enjoyed your experience instore with Neptune Chiswick! We look forward to seeing you instore again soon. Best Wishes, Charlotte, Store Leader
Amazing service thank you always so…
Amazing service thank you always so helpful .. amazing friendly fabulous staff
13 de junho de 2025
Resposta da Neptune - Chiswick
Hi Karen, Thank you so much for your review, we are so glad to hear you have enjoyed your experience with Neptune! We look forward to seeing you instore again soon. Best Wishes, Charlotte, Store Leader
Beautiful furniture
The bar stools are beautifully made and very comfortable. Delivery was very efficient too.
16 de maio de 2025
Resposta da Neptune - Chiswick
Hi Sarah, Thank you so much for taking the time to leave us a review. We are so glad to hear you are happy with your new barstools and we look forward to welcoming you back instore soon! Best Wishes, Charlotte, Chiswick Store Leader
Exact coat rack I wanted
I went all the way to the Chiswick store from Edgware because I wanted to see the coat rack before buying it but unfortunately it was not on display. However I ordered it in store and the staff were very helpful. It arrived very fast. I am very happy with my purchase. I know it is not cheap but knowing myself I’ll probably have it for another 30 years so, might as well buy something I really like !
2 de maio de 2025
Resposta da Neptune - Chiswick
Hi Kath, Thank you so much for taking the time to leave us such a lovely review. We are so glad to hear you are happy with your coat rack and that you had a great experience instore. We look forward to welcoming you back instore soon! Best Wishes, Charlotte O'Brien, Chiswick Store Leader
Beware: Neptune’s premium price is not indicative of premium quality
We bought their Suffolk dining room table and matching sideboard. The process to order and take delivery was quick and easy. Staff were also knowledgeable and helpful.
However issues arose a few months later: the durability of their furniture is questionable - the sideboard’s paint isn’t high quality and easily takes on dents and nicks at the lightest of touch (think of a piece of jewellery like a watch or bracelet brushing against it). This makes it, in reality, not a useable piece of furniture - fine to look at but not practical to use. Also all the paint in the corners has cracked too which is unsightly.
Our experience with their dining table is similar, we used the blue solution in their isoguard care kit to spot clean the table but it’s created a yellow patch on it! The irony is that we have been extremely strict in not using any other chemicals and only a damp cloth. We thought their own brand care kit would be fine - but we’re wrong.
Their aftercare is pretty non existent which is especially frustrating given how great their presales were. We just get fobbed off on email to basically try and fix these issues ourselves (i.e “try sanding and repainting”). This is unacceptable given the furniture is not even a year old.
We were sold on the dream that we were buying heirloom quality furniture but their premium prices certainly do not correlate to premium quality.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Neptune - Chiswick
Hello Ishleen!
I'm sorry to read your feedback.
I'm afraid I cant see any contact with us regarding your chipping sideboard. I can see that we have previously replaced a design for you as a joint had moved under your guarantee. Please send me over some images so I can understand what is happening.
With regards to your table, I've had a look at the images you've shared with us and it looks as though the grease spot remover you've used for removing grease marks has taken off the seasoned oak isoguard applied to the table. I would recommend spot treating this area where the natural wood colour is showing through with a small tin of the Isoguard which I'm happy to send you. For ongoing maintenance, I would also recommend for every day use our Isoguard surface soap, of which a small non diluted bottle is within your care kit.
If you do need further support at any time, please reach out to me at scott.young@neptune.com. Apologies again for your disappointment. Warmest regards, Scott
Resposta da Neptune - Chiswick
Hi Beata, Thank you so much for taking the time to leave us a review. We are so glad to hear you are happy with our service and products at Neptune. We look forward to welcoming you back into store soon! Best Wishes, Charlotte, Chiswick Store Leader
Great experience
The team at Neptune were fantastic and we are thrilled with our new utility room. Aneeta did an amazing job designing it given what a small space it was, and Greg and Adrian were great with the project managing and installing too.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Neptune - Chiswick
Hi Caitlin, Thank you so much for taking the time to leave a review. We are thrilled to hear you are happy with your new utility room! I know Aneeta very much enjoyed working on this project with you. We look forward to having you instore soon. Best Wishes, Charlotte, Chiswick Store Leader
We’re regular customers of Neptune we…
We’re regular customers of Neptune we love the Neptune experience lovely products, people and the stores, great customer service
Thank you Neptune
3 de março de 2025
Resposta da Neptune - Chiswick
Hi Nigel, thank you so much for taking the time to leave us a review. We are so happy to hear about your lovely comments and we look forward to seeing you instore soon! Best Wishes, Charlotte, Store Leader
My favourite home store so far
I have shop at Neptune for many years and absolutely love it. The service is excellent, all staff is knowledgeable and willing to he an extra mile to help, high quality products
3 de março de 2025
Resposta da Neptune - Chiswick
Hi Irina, what a lovely review, thank you! We are thrilled to hear about your experience with us in Chiswick and we look forward to seeing you instore again soon! Best Wishes,
Charlotte, Store Leader
Excellent delivery of our chair to our…
Excellent delivery of our chair to our fourth floor flat- on time, hassle free, wrapping removed.
11 de fevereiro de 2025
Resposta da Neptune - Chiswick
Hi Katie, Thank you for taking time to provide us with some lovely feedback, we are thrilled to hear you are happy with our service. We hope to see you back in store soon. Best Wishes, Charlotte, Store Leader
Kitchen project
We fell in love with the Neptune products and the staff in the Chiswick branch were fantastic. In particular Eva, our kitchen designer and Greg, our technician who were overseeing the installation from start to finish. Both of them extremely knowledgeable and pleasant to work with. The measuring was precise and their recommendations throughout very useful. Overall it was a smooth installation and we are grateful to have them working for us. Money well spent. Thank you very much.
26 de janeiro de 2025
Resposta da Neptune - Chiswick
Hi Barbara, Thank you so much for taking time to provide us with some lovely feedback, we are thrilled to hear you are happy with your new kitchen! It was a pleasure to work with you on your project and i know how much Eva enjoyed designing and creating your space. We hope you enjoy your new kitchen for many years to come and we look forward to seeing you back instore soon! Best Wishes, Charlotte, Store Leader
Amazing great quality kitchen
Amazing great quality kitchen. Design fantastic by Aneeta. Really listened to our needs and matched them.
Ade and Chris were brill on installation. Couldn’t be happier. Thanks to Greg for the background coordination.
We are so happy with our kitchen.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Neptune - Chiswick
Hi Anthony and Julie, Thank you so much for taking time to provide us with some lovely feedback, we are thrilled to hear you are happy with your new kitchen! I will be sure to pass onto Aneeta, Ade, Chris and Greg, who all very much enjoyed bringing your kitchen to life. We wish you many happy years in your new space and we hope to see you back instore soon. Best Wishes, Charlotte, Store Leader
The customer service at the Chiswick…
The customer service at the Chiswick branch is outstanding. It would be true to say that however I have used Neptune, other branch or online, the service has been first class. Excellent customer service combined with high quality products are very important to me.
10 de dezembro de 2024
Resposta da Neptune - Chiswick
Hi Margaret, Thank you so much for taking the time to leave your review. We are thrilled to hear such lovely feedback! Our customers are at the heart of all we do at Neptune and it is wonderful to know our customers are happy with our service and products. We look forward to seeing you instore again soon. Best Wishes, Charlotte, Store Leader
I like your style
I like your style, you did what you said you would when you said you would do it and Aneeta, Greg and Adrian were all clever, friendly and helpful
26 de setembro de 2024
Avaliação não solicitada
Lovely Keswick side table but slow…
Lovely Keswick side table but slow delivery and about a month behind original eta
17 de setembro de 2024
Beautiful dining table
Beautiful dining table, very high quality, made to last.
Very helpful customer service and fast delivery
30 de agosto de 2024
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