We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... Ver mais
A empresa respondeu
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Ver mais
A empresa respondeu
Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de Móveis de Jardim
- Designer de interiores
- Loja de utensílios de cozinha
- Loja de móveis para sala de estar
Sobre Neptune - Farnham
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contato
16 Folly Hill, GU9 0BB, Farnham, Surrey, Reino Unido
- 01252 713 047
4,8
Excelente
198 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Living room transformation
We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappling with the challenges of a rectangular room which had two windows, two doors, two radiators and a fireplace to navigate. We love the Honed Slate and Driftwood paint on the walls and the colours suggested by Gill for furniture all work beautifully together. Our final purchase was the Calan rug, which picks out all the colours of the room beautifully and we love the overall look. Thank you again, Gill!
13 de junho de 2026
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello Bernadette, Thank you for your kind review it was wonderful to read that your experience with Gill has exceeded your expectations. I do hope you continue to enjoy your lovely new space.
We hope to see you again soon,
Best Wishes
Sophie
Excellent!
This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with my purchase.
11 de junho de 2026
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello H Barker,
Thank you for sharing your positive experience. We are so pleased to hear that your first order was excellent and that you are very happy with your new unit.
We hope we will see you again soon,
Best Wishes
Sophie
Beautifully Presented Shop Neptune Farnham
Staff are always very helpful. It is a very nice shopping experience in a world where going in to a shop is rapidly decreasing!
26 de abril de 2026
Avaliação não solicitada
Resposta da Neptune - Farnham
Dear Lesley, thank you so much for taking the time to write a lovely review for our Farnham store - we aim to always offer the best experiences in our stores and it's great to know the team are always there to help when you visit.
All my best,
Amy at Neptune Support Office
We have just taken delivery our Mew Bednew…
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who delivered and assembled the bed were very professional and courteous and couldn’t have been more helpful. Great job guys….
23 de abril de 2026
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello Lorraine, we're happy to hear that you find your new bed beautiful. It's great to know the Farnham team were helpful and that the delivery team were professional. Thank you so much for your positive feedback, its really appreciated. We do hope to see you again soon. Best Wishes Sophie
The Neptune store in Farnham.
The Neptune store in Farnham.
We recently ordered furniture from the Farnham store.
Katrina was most helpful and tolerant of a change in colour on the chairs.
Then again when we asked for a delivery to our home in Portugal.
We now await delivery, hopefully, in July.
Thank you Katrina.
Kind regards,
Gilly and Gerd.
10 de abril de 2026
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello Gilly and Gerd, thank you so much for taking the time to leave us a 5 star review. We're happy to hear that the ordering experience was smooth and helpful. We do hope you enjoy your furniture once it arrives! Best Wishes Sophie
Lovely shop and very friendly/helpful…
Lovely shop and very friendly/helpful staff
19 de fevereiro de 2026
Resposta da Neptune - Farnham
Hello Sandra, thank you so much for taking the time to leave us a positive review. We appreciate your kind words! We're so glad you enjoyed your visit and found our team helpful. Best Wishes Sophie
Delivery team
Just got everything delivered for my kitchen. Really great to be able to talk things through with the delivery team and work out together where to stack everything related to the delivery. Than you Sean and Callum.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello Marie, thank you for your positive feedback.. We're happy to hear that your kitchen delivery went smoothly! It's such an exciting time and we look forward to helping you further with the next stage of your kitchen journey! Best Wishes Sophie
I love your philosophy and have many…
I love your philosophy and have many beautiful pieces of furniture. I hate to say it is the sales staff who put fear into me not doing the right thing just not customer friendly. I can’t ask for help because I get the feeling I should be signing up for a design service. Such a shame and is putting me off coming into the store.
5 de fevereiro de 2026
Resposta da Neptune - Farnham
Hello Chris and Sue, we appreciate you sharing your thoughts with us. I was really sorry to hear that you felt unable to ask for help with design advice. I would love to learn more about your experience and hopefully offer you the assistance you need. Please do reach out to me at the Farnham store on 01252 713047 Best Wishes Sophie
The staff at the Farnham Store are all so helpful
The staff at the Farnham Store are all so very helpful.
We ordered an off white Tolsey rug. We already have two of these. This one was for our bedroom & looks very nice. It is such good quality & the older rugs we have still look like new.
29 de janeiro de 2026
Resposta da Neptune - Farnham
Hello M Smith, thank you so much for taking the time to leave us such a positive review. I was so happy to hear that the team here in Farnham were so helpful! It's great to know you're pleased with your new Tolsey rug and its quality. Thank you for your continued support and positive feedback. We hope you visit us again soon! Best Wishes Sophie
In store
In store - fantastic and helpful staff.
Neptune delivery team - excellent.
Item to be delivered by separate courier has taken much longer to arrive. Still waiting. Disappointing.
12 de janeiro de 2026
Resposta da Neptune - Farnham
Hello Jonny, thank you for taking the time to leave us your feedback. Its great to hear your positive feedback on the store and delivery team, I'll be sure to pass on your kind comments. Please do accept my apologies though for the disappointment with the courier delivery. I will make sure we look into this for you and come back with an update. Thank you for your patience whilst we look into getting this resolved for you. Kind Regards Sophie
Resposta da Neptune - Farnham
Hello Christine...thank you so much for your excellent 5 star review. I'm delighted that we were able to help you with your purchase. I'll be sure to pass on your positive feedback to Katrina. Best Wishes Sophie
Resposta da Neptune - Farnham
Hello Sue, thank you so much for taking the time to leave us a 5 star review. I'm so pleased to hear that you were happy with our service. We hope to see you again soon! Kind Regards Sophie
In the shop Stef was so helpful and…
In the shop Stef was so helpful and being able to look at the colours in pieces of furniture in the store was really good.
The unit is beautiful.
10 de dezembro de 2025
Resposta da Neptune - Farnham
Hello, we're happy to hear that our team was helpful and that you found the unit beautiful. We appreciate you taking the time to share your positive experience. We hope to see you again soon! Best Wishes Sophie
Beautiful craftsmanship
Beautiful craftsmanship. Table delivered on time and set up with polite and friendly service from all staff involved from the initial purchase through to the delivery and set up. Delighted.
27 de novembro de 2025
Resposta da Neptune - Farnham
Hello Emma, thank you so much for taking the time to leave us a great review. We're so happy to hear that you are delighted with your experience. We hope to see you again soon! Best Wishes Sophie
Amazing service from start to finish
The whole process of getting our chairs and footstool was great, from the design support in the shop, to the well planned, efficient and friendly delivery guys André and Liam, and the products themselves are beautiful and such high quality.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello, We're happy to hear that you had a great experience with us. We appreciate your kind words regarding our design support, delivery, and product quality. Thank you for your positive feedback. We hope to see you again soon! Best Wishes Sophie
Wonderful Xmas 🎄tablescaping class in…
Wonderful Xmas 🎄tablescaping class in the gorgeous Neptune Farnham store. As always, the lovely staff made it feel extra special🌟
21 de novembro de 2025
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello Alex, We're so happy to hear that you enjoyed the Christmas tablescaping workshop in store. It's wonderful to know our team made your experience special. Thanks for your lovely feedback. We hope to see you again soon! Best Wishes Sophie
Such a beautiful shop
Such a beautiful shop, a joy to potter around - stunning pieces
16 de novembro de 2025
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello, thank you so much for your lovely review. I'm delighted to hear that you enjoyed our store, we really appreciate you taking the time to leave your feedback. We hope to see you again soon! Best Wishes Sophie
Everything you need it to be for these…
Everything you need it to be for these kinds of purchases (dining table & chairs). Very reassuring and quick delivery
11 de novembro de 2025
Resposta da Neptune - Farnham
Hello Simon, thank you so much for your 5 star review. I'm really happy to hear that you had a positive experience with your purchase and delivery. We hope to see you again soon! Best wishes Sophie
Expert Design Service
Having wanted a new kitchen for several years and been unable to find anything that really appealed to me and warranted the upheaval associated with installing a new kitchen, a friend suggested visiting Neptune in Farnham. It is a really lovely store with a great range of kitchens displayed which are all such superb quality and craftsmanship.
I booked a design consultation with Gill Morrison who I would highly recommend. Gill was so professional yet extremely easy to talk to and most helpful throughout the entire design process and installation of my kitchen. She had endless patience with my continual changes to the design as it was difficult trying to fit in all my requirements due to the low ceiling and awkward shape of the room. I am absolutely delighted with the end result which is not only beautiful but so practical. Thank you Gill for helping me to obtain my perfect kitchen.
I would also like to thank the rest of the Neptune team - Ellie who responded quickly and efficiently whenever I had a query and Gill was not available, Ian Williams the project manager who ensured the delivery and installation of the kitchen went smoothly and was always available if we had any queries, Ian the fitter and Tom the painter who were extremely tidy and meticulous in their work.
8 de novembro de 2025
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello Jacky, thank you so much for taking the time to leave us such a wonderful review! I'm delighted to hear that Gill was able to work alongside you to create your dream Neptune kitchen. Its great to hear that the design journey and installation process was managed with such care and resulted in your perfect kitchen. We appreciate your recognition of the team's dedication to ensuring a smooth and meticulous experience. I'll be sure to pass on your kind words to Gill and the team involved. Best Wishes Sophie
Great delivery team!
Chris & Josh were a really helpful and kind delivery team. Took extra care during the install and even helped move my old sofa into place too. Cheers!
6 de novembro de 2025
Avaliação não solicitada
Resposta da Neptune - Farnham
Hello Jay, thank you so much for your positive review. We're happy to hear that our delivery team was so helpful and kind. We hope to see you again soon! Best Wishes Sophie
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.