Neptune - Reading Avaliações 212

O TrustScore é 5 de um total de 5

4,9

Monks Mead House, Bath Road, RG10 9SA Reading, Berkshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We came in to look at Garden furniture and the ladies were fabulously helpful and could answer all questions ! We will be back to purchase shortly as we had to check measurments.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very pleased with the dining table and chairs. The whole journey from first stepping into the Reading store (thank you Liz), to the delivery (Alfi and Josh), was seamless. Thank you all.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... Ver mais

Avaliado com 3 de um total de 5 estrelas

The furniture is really great - our two linen chairs are super comfortable and practical with removable covers. And staff are always pleasant and helpful. What needs improvement is the communication b... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Reading

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, Reino Unido

  • 0118 932 6060

4,9

Excelente

O TrustScore é 5 de um total de 5

212 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Always a lovely experience shopping in…

Always a lovely experience shopping in my local Neptune.. The staff are very friendly and professional!

27 de março de 2026
Avaliação não solicitada
logotipo da Neptune - Reading

Resposta de Neptune - Reading

Dear Monette, thank you for your kind feedback. We’re so pleased to hear you always enjoy shopping at our Reading store and that the team make you feel welcome with their friendly and professional service.

We really appreciate your support and look forward to seeing you again soon.

All my best, Amy at Neptune Support Office

Avaliado com 5 de um total de 5 estrelas

Seamless service

Very pleased with the dining table and chairs. The whole journey from first stepping into the Reading store (thank you Liz), to the delivery (Alfi and Josh), was seamless. Thank you all.

27 de março de 2026
Avaliação não solicitada
logotipo da Neptune - Reading

Resposta de Neptune - Reading

Dear George, thank you for your lovely feedback. We’re so pleased to hear you’re happy with your dining table and chairs and that the whole process felt seamless from start to finish.

We’ll make sure your thanks are passed on to Liz in our Reading store, as well as Alfi and Josh for the delivery and installation. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for years to come.

All my best, Amy at Neptune Support Office

Avaliado com 5 de um total de 5 estrelas

We came in to look at Garden furniture…

We came in to look at Garden furniture and the ladies were fabulously helpful and could answer all questions ! We will be back to purchase shortly as we had to check measurments.

21 de março de 2026
Avaliação não solicitada
logotipo da Neptune - Reading

Resposta de Neptune - Reading

Dear Alison, thank you for your lovely feedback. We’re so pleased the team in our Reading store were able to help you with your garden furniture queries and provide all the information you needed.

It’s great to hear you’ll be back once you’ve checked your measurements, and we look forward to welcoming you again soon.

All my best, Amy at Neptune Support Office

Avaliado com 5 de um total de 5 estrelas

Great service

Neptune are always very helpful a big thank you to Betty and everyone at the Reading Store an exceptional company would definitely recommend and will being using them again in the future.

11 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

The member of staff we spoke to at the Neptune - Reading branch was really helpful and very friendly. The customer service throughout the ordering and delivery process was excellent. The furniture we purchased looks great because it’s beautifully made. We would really recommend this Company for friendly, respectful service and high quality furniture.

17 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

The staff at Neptune Reading are truly…

The staff at Neptune Reading are truly delightful and so helpful, thank you.

30 de janeiro de 2026
logotipo da Neptune - Reading

Resposta de Neptune - Reading

Good morning Ron,

Thank you for taking the time to leave your feedback on your recent purcahse with us here in reading.

We are so happy to hear that our team's helpfulness made your visit delightful. Thank you for your positive feedback and kind words.

We look forward to seeing you again soon

Many thanks

Will

Avaliado com 5 de um total de 5 estrelas

We are long standing customers of…

We are long standing customers of Neptune and love the styling and quality of their furniture, housewares, artificial flowers etc.
There stores are laid out like normal houses and the staff are welcoming and very helpful. The delivery drivers are always professional and our only compliant is delivery costs and charging to take away packaging which is outright riduculas for a premium brand.

13 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Helpful friendly staff

Extremely helpful staff who without any fuss wrapped my order and had it ready for collection by another member of my family. Thank you very much.

22 de dezembro de 2025
logotipo da Neptune - Reading

Resposta de Neptune - Reading

Good afternoon Penny,

We're happy to hear that our staff was helpful and efficient in preparing your order for collection.

Thank you very much for your positive feedback and we look forward to seeing you instore again soon!

Best wishes

Will

Avaliado com 5 de um total de 5 estrelas

Sheldrake table and Wycombe chairs

The delivery service was excellent. The table was unpacked, put together with all the packaging taken away. The Sheldrake table and Wycombe chairs are beautifully made as I've come to expect from all Neptune furniture. They are a lovely addition to our new Chichester kitchen.
Thank you to all the lovely staff at Neptune Reading who always give us a welcome when we walk in.

23 de dezembro de 2025
logotipo da Neptune - Reading

Resposta de Neptune - Reading

Good afternoon Robin & Sue,

We're happy to hear that the delivery service was excellent and that you are pleased with your new furniture. We appreciate your kind words about our Reading team and we will always be on hand to help you whenever you need it.

We hope yo see you both instore again soon

Best wishes

Will

Avaliado com 5 de um total de 5 estrelas

The staff are always respectful and…

The staff are always respectful and polite and happy to help

26 de dezembro de 2025
logotipo da Neptune - Reading

Resposta de Neptune - Reading

Good afternoon Sandra,

We appreciate you taking the time to share your positive experience. We're glad to hear that our staff was helpful and respectful.

We hope to see you again soon

Best wishes

Will

Avaliado com 5 de um total de 5 estrelas

We’ve just had such a lovely shopping experience with Claire, Liz and Jo!

We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo!

We called ahead to check something was in stock and by the time we had got there the items had already been gift wrapped. All three ladies were so helpful throughout our shopping trip and have truly left us looking forward to coming back again soon.

It is absolutely worth popping in to this lovely store in person for a great shopping experience!

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just simply the best

We have purchased from you on many occasions and have been always happy
You always keep us informed, no stress just brilliant.

28 de novembro de 2025

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