Neptune - Reading Avaliações 

219
•
O TrustScore é 5 de um total de 5

4,9

Monks Mead House, Bath Road, RG10 9SA Reading, Berkshire, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

An excellent experience from start to finish. Showroom staff in Reading (itself a beautiful showroom) were most helpful in helping us select ideal products for our needs. Order timelines were clear... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... Ver mais


Detalhes da empresa

  1. Loja de Móveis
  2. também em
  3. Acessórios para Móveis
  4. Designer de interiores
  5. Loja de Móveis de Jardim
  6. Loja de móveis para sala de estar
  7. Loja de utensílios de cozinha

Sobre Neptune - Reading

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, Reino Unido

  • 0118 932 6060

4,9

Excelente

O TrustScore é 5 de um total de 5

219 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(219)

2.169 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Sheldrake table and Wycombe chairs

The delivery service was excellent. The table was unpacked, put together with all the packaging taken away. The Sheldrake table and Wycombe chairs are beautifully made as I've come to expect from all Neptune furniture. They are a lovely addition to our new Chichester kitchen.
Thank you to all the lovely staff at Neptune Reading who always give us a welcome when we walk in.

23 de dezembro de 2025
logotipo da Neptune - Reading

Resposta da Neptune - Reading

Good afternoon Robin & Sue,

We're happy to hear that the delivery service was excellent and that you are pleased with your new furniture. We appreciate your kind words about our Reading team and we will always be on hand to help you whenever you need it.

We hope yo see you both instore again soon

Best wishes

Will

Avaliado com 5 de um total de 5 estrelas

The staff are always respectful and…

The staff are always respectful and polite and happy to help

26 de dezembro de 2025
logotipo da Neptune - Reading

Resposta da Neptune - Reading

Good afternoon Sandra,

We appreciate you taking the time to share your positive experience. We're glad to hear that our staff was helpful and respectful.

We hope to see you again soon

Best wishes

Will

Avaliado com 5 de um total de 5 estrelas

We’ve just had such a lovely shopping experience with Claire, Liz and Jo!

We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo!

We called ahead to check something was in stock and by the time we had got there the items had already been gift wrapped. All three ladies were so helpful throughout our shopping trip and have truly left us looking forward to coming back again soon.

It is absolutely worth popping in to this lovely store in person for a great shopping experience!

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just simply the best

We have purchased from you on many occasions and have been always happy
You always keep us informed, no stress just brilliant.

28 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Two young very polite fitters Kyle and…

Two young very polite fitters Kyle and Bailey, delivered and assembled the furniture today.
They were very courteous, checked we were happy and cleared up all the mess.
Thanks

7 de novembro de 2025
Avaliação não solicitada
logotipo da Neptune - Reading

Resposta da Neptune - Reading

Hi Julian! Thank you for your 5* feedback about our delivery team, Kyle and Bailey. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott

Avaliado com 5 de um total de 5 estrelas

I thought the staff were brilliant

I thought the staff were brilliant, ready to help in all ways .They gave very good unbiased opinions. Nothing appeared to be too much trouble.
The Reading sore is a joy and an inspiration to walk around. I find it diffnot to go back every day!

17 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Good service!

Thanks to the delivery drivers for getting through the traffic in Reading. Fast service and polite.

17 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

I was helped by Amanda in the…

I was helped by Amanda in the Canterbury branch and Liz in the Reading branch to urgently source bathroom wall lights. They could not have been more helpful, patient and efficient- wonderful !

Ian

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from purchase at the Reading store to the delivery. Lee and Craig who delivered were very polite, tidy and efficient. Delighted with our table and chairs. Highly recommend Neptune.

30 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I haven’t used items yet

I haven’t used items yet, but the packaging is lovely and smells divine.

4 de agosto de 2025
logotipo da Neptune - Reading

Resposta da Neptune - Reading

Good morning Rosie,

We're happy to hear that you appreciate the packaging and scent! We hope you enjoy the items when you use them!

Best wishes

Will

Avaliado com 5 de um total de 5 estrelas

Delivery

Prompt delivery of order

29 de julho de 2025
logotipo da Neptune - Reading

Resposta da Neptune - Reading

Hi Andrew,

We are happy to hear that your order was delivered promptly. Thank you for your positive feedback; we appreciate it.

Best wishes

Will

Avaliado com 5 de um total de 5 estrelas

As usual the customer service was…

As usual the customer service was wonderful, attentive but not pushy. The staff always make you feel they are pleased to see you and nothing is too much trouble.

18 de julho de 2025
logotipo da Neptune - Reading

Resposta da Neptune - Reading

Good morning Paul,

We appreciate your wonderful feedback! It's great to hear that our team's attentiveness made you feel valued. We aim to provide exceptional service for everyone.

We look forward to seeing you again soon

Will

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