Neptune - Tonbridge Avaliações 

139
O TrustScore é 4.5 de um total de 5

4,7

Unit 1-2 Tannery Road, TN9 1RF Tonbridge, Kent, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Kim and Sally are exemplar and have been every time I have visited the Tonbridge store… my ‘happy place’. I would give them six stars if I could. They are also patient and offer the epitome of an exce... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Tonbridge

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • Unit 1-2 Tannery Road, TN9 1RF, Tonbridge, Kent, Reino Unido

  • 01732 351866

4,7

Excelente

O TrustScore é 4.5 de um total de 5

139 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(139)

2.159 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Neptune Kitchen install

Neptune Kitchen install. I ordered a kitchen with Neptune in Tonbridge in September last year. From the planning through to Installation, the service was faultless. Bill Benson the designer and James Booth and his team did a fantastic job. I highly recommend them. They were professional at all times and everything was so well organised, it was amazing. I love my new kitchen, thank you to all the team for making such a fantastic experience from start to finish.
A first class team!

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hello Michelle! Thank you so very much for your lovely comments and five star review, the design team are very appreciative and love to know how they're doing. We hope you enjoy your kitchen for many, many years to come. Regards, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Exceptional service and a beautiful product.

We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We have always felt valued by staff at Tonbridge, the implementation team and final sign off this week by Greg. Exceptional service and a beautiful product. Many thanks to all concerned including the 'behind the scenes team' who built the kitchen.

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Ian, what lovely feedback! Thank you for taking time to let us know about your experience with Neptune Tonbridge. We hope you and your family enjoy your kitchen for many, many years to come and please do pop in to see us again soon. Kind regards, Tom and the kitchen team, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Fabulous service from start to finish

Fabulous service from start to finish. Great attention to detail and extremely well organised.
Thank you James, Vicky, Ollie and the rest of the team for my fantastic new kitchen!

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi Sarah. Thank you for your kind review, the team are always appreciative of feedback. We hope you enjoy your kitchen and happy Christmas to you! The design team, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Sophie provided excellent service when…

Sophie provided excellent service when we ordered our dresser.

5 de novembro de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Phil. Thank you for taking time to share your experience of Neptune Tonbridge and Sophie's help in particular. It is always lovely to hear about how we're doing and we'll be sure to let Sophie know of your review. Kind regards, Dawn, Store Leader, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Extremely helpful friendly staff

Extremely helpful friendly staff. Very willing to check information and details of the chair I wanted to buy.
Very welcoming when I entered the store.

22 de outubro de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Thank you for your feedback Janice, it's always so nice to hear about customer experience. We hope to see you again very soon! Team Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Aesthetically beautiful store with kind…

Aesthetically beautiful store with kind , helpful professional staff ..

16 de outubro de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Pollyanna. Thank you so much for giving us your review and your kind comments, our team always strive to help! Hope to see you in store again soon. Kind regards, Team Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Really helpful and pleasant shop…

Really helpful and pleasant shop assistant (Tonbridge) and good quality and value products

30 de setembro de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Grant. Thank you for leaving us your review, very happy to hear you enjoyed visiting and were pleased with your purchase. Hope to see you again soon. Kind regards, Dawn, Store Leader, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

finishing touches

Picked up some finishing touches (lamp, vase, flowers and candles) for a recently decorated room. Well laid out store with a nice range of stock. We were served by Ellie who was knowledgeable and very helpful! Thank you :-)

17 de agosto de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi Jon. Many thanks for taking time to let us know about your visit to Neptune Tonbridge, we really appreciate knowing how we're doing. Ellie is thrilled that you are so pleased with your accessories; if you'd like to share a photo or two of the finished room she'd love to see it! (You can email us at tonbridge@neptune.com)
Hope to see you in store again soon.
Kind regards, Dawn, Store Leader, Neptune Tonbridge.

Avaliado com 2 de um total de 5 estrelas

The Product is expensive and does it…

The Product is expensive and does it even come with a cover.
There is no Customer
Service and goods did not get delivered as promised by the store when purchased.

6 de agosto de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi Fiona, thank you for letting us know about your experience and we're sorry to hear that you are unhappy with the delivery service. We will pass your comments to our customer experience and bookings teams. If you wish to discuss this further or have any questions then please do contact us in store, thank you.

Avaliado com 5 de um total de 5 estrelas

The wonderful Neptune kitchen team

We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we could have hoped for. On our numerous visits to the Tonbridge store everyone was super friendly and helpful. The installation was seamless - everything exactly to timetable efficient and fast. So thanks also go to James Ollie Chris and Ian. Top job by people on top of their game - Thank you!

29 de julho de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hello Katy, thank you so much for your 5* review. Bill really enjoyed working with you and loved designing your kitchen. We hope you enjoy it for many, many years to come! Kind regards, Dawn, Store Leader, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Design Service

We have had our lounge re-designed by Rosie Lester at Neptune in Tonbridge. From the minute we were introduced to Rosie, we knew that she would do a great job! She spent time getting to know us, our likes and dislikes and has gone 'above and beyond' to enable us to have a design that works brilliantly. There is not a day, we do not thank Rosie for doing such a wonderful job. She has managed to combine colour, texture and materials to provide us with a fantastic space. We absolutely love it. To say Rosie did a great job, is an understatement.

23 de junho de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Julie. Thank you so much for sharing your experience of our home design service. Rosie really enjoyed working with you and seeing the room come to life and is thrilled that you are so pleased with it. Hope to see you again soon, kind regards, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

A wooden towel rail failed in our…

A wooden towel rail failed in our Neptune kitchen which was fitted in 2017. Jon at Neptune Tonbridge organized for a new part and a fitter came and replaced the towel rail. Excellent customer service and very professionally executed.

8 de julho de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Martin, thank you for your comments about your experience with Neptune Tonbridge, we'll be sure to pass your feedback onto Jon, we're so pleased to have got this resolved for you. Kind regards, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Super staff very helpful

Super staff very helpful

10 de julho de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Nicola, many thanks for visiting us and taking time to leave a review, we really appreciate feedback. Hope to see you again soon! The team at Neptune Tonbridge.

Avaliado com 4 de um total de 5 estrelas

The sales person

The sales person Georgia was very helpful from Tonbridge branch and would highly recommend her a credit to the company ‼️

10 de julho de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Thank you for review Janet, Georgia loved working with you. Hope to see you again soon, regards, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Neptune's service has been second to…

Neptune's service has been second to none! I am always impressed with the warm welcome and the way in which the staff absolutely 'get' their products. I absolutely love visiting the Tonbridge and Canterbury branches.

10 de maio de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hello there Julie. We appreciate you taking the time to leave us your review, thank you so much. We'll be sure to let the whole team know your comments and hope to see you again soon. Kind regards, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Dream kitchen

We have just had a beautifully crafted kitchen installed by the Neptune Tonbridge Store. The whole process has been a delight, from the first design consultation with Tom to working with project manager James, installer Ollie and his brilliant team. Nothing was too much trouble and any issues were resolved quickly, often before we even knew about them. We now have the kitchen we have been dreaming of for at least 10 years.

14 de março de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Thank you Katie, what a lovely review! The whole team have really enjoyed working on your project with you and we hope you enjoy your kitchen for many years to come. Kind regards, Tom and the Neptune Tonbridge Team.

Avaliado com 5 de um total de 5 estrelas

Quick delivery and always the best…

Quick delivery and always the best cushions.

14 de março de 2024
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Victoria, many thanks for sharing your review with us and great to hear you love the cushions. Hope to see you in store soon. Kind regards, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

The staff at Tonbridge are off the…

The staff at Tonbridge are off the scale helpful. Please may I acknowledge Sophie in your team. I have spoken to her twice in the last month. Once for advice on products and once for stock availability. On the occasion of stock availability, it was something as simple as, for sentimental reasons, I was looking for a matching Porter frames to one I received as a gift for Christmas. Sophie said she would check stocks and call me back. Within 5 minutes she did and offered to put them aside for me, of which I collected the following weekend. She couldn't have been more friendly, efficient and helpful. I have since recommended Neptune to a friend who has mafe three furniture purchases. This is based on the service that Sophie have. She is an asset to Neptune. Hold onto her. And please pass my personal thanks onto her.

27 de janeiro de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hello there Cathy. The team were pleased to read your review of Neptune Tonbridge, thank you for taking time to let us know about how we're doing! Sophie will be especially happy that she was able to help you and that you enjoyed your experience shopping with us. And thank you for recommending us to your friend, much appreciated. Hope to see you again soon, kind regards, Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

Excellent product excellent service

We ordered our Chichester kitchen through Neptune, and then several bespoke cabinets afterwards. The customer service has been excellent from start to finish and the end product has been stunning. A particular mention to the designers who helped us to choose the right kitchen for our space, and to the project managers and fitters who were very professional and made installation easy. Looking forward to planning our next room and wouldn't hesitate to recommend Neptune to others.

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hi there Gina and thank you for taking time to leave us your review. We're so happy to hear that we were able to make your kitchen journey with us everything that you'd hoped for and we hope you enjoy using it for many years to come. Kind regards, the team at Neptune Tonbridge.

Avaliado com 5 de um total de 5 estrelas

The service and attention to detail at…

The service and attention to detail at the Tonbridge branch is fantastic.

I was looking for a pot to house a faux olive tree. The staff helped with styling ideas, measurements and made recommendations.

The service was absolutely fantastic.

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Neptune - Tonbridge

Resposta da Neptune - Tonbridge

Hello there, thank you so much for sharing your experience and leaving us your lovely review, we'll be sure to let Sarah, who helped you, know. Hope to see you again soon! Kind regards, Neptune Tonbridge.

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