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Veja o que dizem as avaliações
My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made... Ver mais
A empresa respondeu
Fantastic company, customer service is excellent and their teas are superb! Their Earl Grey is the best I've ever tasted. Beautifully packaged, makes a lovely gift for someone who likes good quality t... Ver mais
A empresa respondeu
Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de chás
- também em
- Casa de chá
- Distribuidora de chá
- Fabricante de chá
- Fornecedor de Brindes
- Loja de refrigerantes
Sobre Newby Teas
Escrito pela empresa
Newby Teas is the world’s most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
Informações de contato
105 St John St, EC1M 4AS, London, Reino Unido
- 02075534521
- customercare@newbyteas.com
- www.newbyteas.com
4,7
Excelente
137 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love Newby Earl Grey tea and to get a…
I love Newby Earl Grey tea and to get a good discount was very appealing, so I purchased 5 large boxes.
2 de dezembro de 2025
Resposta da Newby Teas
Thank you for your lovely review. We’re delighted to hear how much you enjoy our Earl Grey, and we’re so pleased you were able to stock up with a great offer. Newby Team x
The best tea!
The best tea!! My favourite Earl Grey and English Breakfast and Mint. Very good customer service too
2 de dezembro de 2025
Resposta da Newby Teas
Thank you for your wonderful review. We’re delighted that our Earl Grey, English Breakfast and Mint have become your favourites, and we truly appreciate your kind words about our service. Newby Team x
Couldn't live without my Earl Grey…
My husband used to buy my Earl Grey tea bags from Newby from Waitrose/M&S but unfortunately they stopped selling them, panic all round. Thankfully he found them online directly with Newby and have bought from them ever since and have done for many many years. In the past I have had the odd occasion to contact them regarding non arrival and missing bags in box, but they sorted it out immediately. Their customer service is excellent.
2 de dezembro de 2025
Resposta da Newby Teas
Thank you for sharing your lovely story, Sandra. We’re delighted that our Earl Grey has been a longtime favourite in your home, and we truly appreciate your continued loyalty over the years. It’s wonderful to hear that our team has been able to support you whenever needed. Newby Team x
Top quality tea
Great choice of teas but I always buy the Earl Grey and it’s good quality and tastes delicious. Plus I get to try different ones with the samples sent with my order.
1 de dezembro de 2025
Resposta da Newby Teas
We’re truly pleased to hear that our Earl Grey continues to be your tea of choice. Newby Team x
A really delicious and refreshing Earl…
A really delicious and refreshing Earl Grey blend.
29 de novembro de 2025
Resposta da Newby Teas
Thank you, Nancy. We’re delighted you enjoyed our Earl Grey, crafted with real bergamot oil for a truly refreshing cup. Newby Team x
Quick delivery of top quality tea
Quick delivery to my door and I was notified of time slot. Love Newby English breakfast and Earl grey tea - in a different league for quality and flavour.
29 de novembro de 2025
Resposta da Newby Teas
We truly appreciate your feedback. It’s wonderful to know the delivery experience was seamless and that our English Breakfast and Earl Grey stand out for you in both quality and character. Newby Team x
Love this tea!
I’ve tried all the green teas with Jasmine and this is by far the best!
26 de agosto de 2025
Resposta da Newby Teas
Thank you for your lovely review, Samantha. We’re delighted to hear our Jasmine tea stands above the rest. Its delicate fragrance comes from the traditional process of placing the tea and fresh jasmine flowers in the same room over eight to ten consecutive nights, allowing the leaves to gently absorb the natural aroma of the blooms. Newby Team x
Newby sent the wrong tea and box was…
Newby sent the wrong tea and box was damaged. However after contacting customer service they have said they will send correct tea.
11 de novembro de 2025
Resposta da Newby Teas
Katherine, we’re really sorry your order arrived with the wrong tea and a damaged box, and we completely understand your frustration. We sent a replacement the same day we received your email, and we hope it reaches you quickly and in perfect condition. Newby Team x
My favourite tea
8 de outubro de 2025
Resposta da Newby Teas
We are so happy to hear this is your favourite tea. Thank you for your kind review, it truly means a lot to us. Newby Team x
I buy the earl grey tea bags because…
I buy the earl grey tea bags because they give me the best cup of tea I've ever had. I also appreciate the swift and professional service. Many thanks.
11 de novembro de 2025
Resposta da Newby Teas
We are delighted to hear that our Earl Grey tea bags give you the best cup of tea and we truly appreciate your kind words about our service. Thank you so much for taking the time to share your experience with us. Newby Team x
Newby’s tea is always excellent…
Newby’s tea is always excellent quality. The Earl Grey actually actually tastes like it has some bergamot in it, unlike many other brands. The order procedure was easy and I received the tea incredibly swiftly.
10 de novembro de 2025
Resposta da Newby Teas
Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed our Earl Grey and that your order arrived so swiftly. It’s wonderful to know our quality and service continue to impress.
Newby Team x
Amazing tea- transformative
Amazing tea- transformative!
Please try these teas as they are of such high quality
7 de novembro de 2025
Resposta da Newby Teas
Thank you for your kind words and recommendation! We’re so pleased to hear you find our teas transformative, that’s exactly what we hope to bring to every cup.
Newby Team x
My favourite Earl Grey tea!
This is my favourite Earl Grey tea and in fact tea overall. It is quite expensive, but worth it. The tea arrived quickly and really well packaged.
7 de novembro de 2025
Resposta da Newby Teas
Thank you for sharing such lovely feedback! We’re delighted to hear our Earl Grey is your favourite and that the quality, packaging and service all met your expectations.
Newby Team x
Resposta da Newby Teas
Thank you for your kind feedback. We’re so glad you found the ordering process easy.
Newby Team x
Resposta da Newby Teas
Thank you for your wonderful review. We’re delighted you enjoyed both the teas and the service, and truly appreciate your recommendation.
Newby Team x
Swift response to a query I had and…
Swift response to a query I had and swift delivery. Well packaged and lovely tea
5 de novembro de 2025
Resposta da Newby Teas
Thank you for your kind review. We’re so pleased to hear you were happy with the service, delivery and of course the tea itself.
Newby Team x
Really impressed ordered on line…
Really impressed ordered on line Wednesday and two days later arrived at my door, free delivery sure to the order being over £40 pounds. Great job.
5 de novembro de 2025
Resposta da Newby Teas
Thank you for your wonderful feedback. We’re delighted your order arrived so quickly and that you were pleased with the service.
Newby Team x
Great teas with excellent ordering and…
Great teas with excellent ordering and delivery service too
4 de novembro de 2025
Resposta da Newby Teas
Thank you for taking the time to share your feedback. We’re thrilled you’re enjoying our teas and that your experience from order to delivery was so positive.
Newby Team x
Superb in every way
Easy to order on line, arrived quickly, the best peppermint tea I've ever had
31 de outubro de 2025
Resposta da Newby Teas
We really appreciate your kind words. It’s great to know your order arrived quickly and that our Peppermint tea has become a favourite.
Newby Team x
Resposta da Newby Teas
Thank you so much for your 5-star review. We’re delighted you were pleased with both the tea and the delivery.
Newby Team x
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