newsonhealth.co.uk Avaliações 

Contacted the service regarding a payment plan for a follow up appointment and blood tests. I was informed that this was only offered to new patients. This is very disappointing and sadly shows a lack of concern about equity and access to the service, and more of a commitment to making money. Very disappointing and upsetting.

Offering money off for new patients but not existing ones! Absolutely bizarre and morally wrong. Website difficult to navigate, patient info forms onerous, info regarding blood tests inaccurate, doctor hadn’t prepared for appointment and too much un-necessary email bumpf. Vastly overpriced.

I have now had four doctors consultations. My original doctor left the company and no one told me. I have counted the amount of money I have paid and it’s been over £1,200. Now I feel just as tired as I did before I went on HRT. In my last consultation which cost £230 I had blood tests done, by the time that was completed, I had spent over £500. Eventually I had the results from my blood tests which took over a couple of weeks to get back and I had indeed experienced another hormone imbalance. But the advice I was given was just one line and it didn’t explain anything about SHBG which was what was happening. So the way I felt was I had just spent over £500 and all I received was one little bit of advice, nothing more. I know they have a business and an expansion to fund, but I am paying for my care primarily and it’s been hugely disappointing. Over a year on I feel back to square one.

Had a zoon consultation with Dr Karen O'Riley, this morning, and I ahve alresdy received the notes from the consultation - I feel so much better, now understanding about HRT and the importance, that my doctors lack. Thank you so much I am starting my medication tonight and am very excited to start feeling normal again. Dr O'Riley is lovely and answered all my questions and concerns. Thankyou so much. G O'C

I had my original consultation in person, the doctor was excellent.

My follow up got cancelled because they were conducting ‘routine health and safety assessments across their clinics’.

They tried to change it to a video appt which I didn’t want so it was moved.

They’ve now cancelled that as the ‘routine’ is ‘taking longer than expected’ and told me it’s now a video appt.

I do not want a video appointment.

I specifically booked because this clinic provided in person appointments. I simply don’t buy this nonsensical excuse for trying to run the service virtually. If it’s routine, why isn’t it scheduled around appointments they’ve already made? Why can’t they rent an office? If the routine doesn’t factor in providing the service to patients- what’s it for?

I feel like I’m being taken for a ride but as I’ve already laid out the money for the blood tests for my follow up appointment they have me over a barrel.

I’ll see if I can get a guarantee that future appointments can be in person and if not will go elsewhere. Incredibly disappointed because I have every confidence in the doctor but I get the sense the corporate profits are the focus

EDIT following response from Newson Health

I replied to the email cancelling my appointment only to get a reply saying it was a ‘no reply’ email

I emailed the address provided here by Newson only to receive the below response.

If there is no office space and no email contact, is this business even functioning?

Delivery has failed to these recipients or groups:

info@newsonhealth
Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.

I’ve been with clinic since 2022 and not sure why to be honest. I originally started with them because NHS couldn’t get hold of the patches. However I was told I would get a call in June 2024 following my previous consultation . I’ve recently stopped my hormone treatment 3 weeks ago as I was having intermittent bleeding and still regular monthly periods. Which has resulted in getting urgent scan and under 2week rule for gyne ! I have thickening of uterus . I wouldn’t advise anyone to have consultations via face time or telephone . I’m not a one to bother anyone however if I need advice it costs money for another consultation ! You should really have face to face appointment. This lady supposed to want to help and it’s all money

Thankyou so much to the Doctor at Newson Health for listening and helping me with my menapause.I feel alot more positive and for that I am grateful.

Before I first went to Newson Health, I had seen an NHS gynaecologist following unexplained bleeding on HRT and very low energy levels. I was told there there was nothing of concern and that my HRT dose should be reviewed.

I decided to consult Newson Health, as different options for HRT on the NHS are limited in my area.

Newson Health suggested changes to my HRT dose. I changed from combined patches to oestrogen only patches, progesterone tablets and testosterone gel. Six months on, I have had no further bleeding and my energy levels have greatly improved.

I’ve had a couple of blood tests at Newson Health’s Stratford clinic. I explained that I was nervous and had a history of failed blood tests. The nurses at Newson Health were kind and patient. They put me at ease and got a vein successfully first time.

I have felt listened to and understood in all my experiences with Newson Health.

The Newson Earth Angels, saving lives every day.
I was miserable, I was on the verge of taking my life, fat, miserable, no libido, hair falling out, complete personality change, I was so moody and I’d completely lost my ability to connect with living creatures. There was no longer any point to my life.
Thanks goodness I saw Dr Louise Newson on tv and gave it a try. I had thought I was ‘too young’ for menopause, turns out the perimenopause misery can begin long before menopause.
I can not even begin to express my gratitude for these literal Earth Angels, thank you for stopping the nonsense of ‘just powering through’ that isn’t possible, no wonder so many women are living in misery and despair and everyone who loves them no doubt too.
They are raising retirement age but won’t give us the hormones we need and deserve to maintain our quality of lives. How much more productive could we be if we were all given the hormones we need?! Particularly testosterone for both men and women!
My testosterone level was so low it was undetectable in my blood test. I felt so physically weak and exhausted along with all the other horrendous symptoms I’ve mentioned.
Thank you Newson Earth Angels for literally giving me my life back, I will be eternally grateful to all of you.

PS. Hope it’s ok for me to say - For those women taking HRT and not yet feeling better, it can take a long time to bring your levels up to where they need to be and you can still feel dreadful at times during this process but if you use a chaste berry (agnus castus) supplement, this balances your hormones and makes the transition much quicker. You can get it on Amazon or in health food shops like Holland and Barrett 🫶🏻

I received fantastic care from Newson Health for the supplementation of testosterone alongside oestrogen & progesterone - thank you to Dr Hollie Jackson for her care now my symptoms, health and overall wellbeing have significantly improved. My GP can now prescribe testosterone alongside my other HRT therefore the NHS now prescribes my HRT. Thank you again Hollie for the great care provided. 🫶

A year ago I went to newson health as I was suffering from menopause symptoms quite badly- I have had breast cancer 6 years ago, and was told I couldn’t take HRT by my oncologist, I made an appointment at the Newson clinic, I told the Dr I spoke to, that I couldn’t take HRT, she then said yes I could, I still didn’t want to take it, and asked for Testosterone, I didn’t realise that testosterone is a hormone, but the Dr at Newson knew I didn’t want to take any chances but still she prescribed this to me. After 2 days of taking it, I wanted reassurance from my oncologist, I rang him and was told on no account should I take it and stop immediately, which I did, I felt very worried and disappointed I then contacted Newson, explained what had happened and then was told that someone would call me back,
When they did, I explained that this shouldn’t have been prescribed to me as the Dr knew I didn’t want to take any chances with hormone therapy, I got all my money refunded but then had an hour long tel call with one of the directors who proceeded to tell me that I shouldn’t have been told I can’t have HRT, as it’s up to me to decide, I then asked whether they would take it when your oncologist says no- this was dismissed by Newson saying, many women are suicidal and this is their only chance, I then said but this wasn’t me, at no point did I say I was suicidal, I feel very let down by this clinic, as the Dr had all my medical history, the consultation was fairly quick, I felt she wanted me to have HRT and would have given me anything I asked for without any discussion,

I was with Newson’s Health for over two years and during the course of that time my health and wellbeing significantly declined. I’ve spent a huge amount of money I can ill afford with this clinic only to feel worse and I would strongly recommend other women to steer clear.

I have undoubtedly been unlucky with perimenopause, suffering severe symptoms, but Newson’s strategy of continually increasing estrogen seriously backfired for me and left me feeling suicidal, severely anxious with debilitating, constant migraine.

In my view, this is an HRT clinic - not a menopause clinic. Despite what you see on social media, they don’t treat women holistically at all. The doctors and nurses are heavily estrogen focused and don’t individualise care for women with underlying conditions such as migraine in my case. In my last call with my Newson’s GP in May, I felt dismissed and was rushed off the call after 30 mins despite paying £295 for a 45 min appointment. If you don’t respond to their dosing, then you’re on your own and left to figure it out for yourself. They request blood tests if your symptoms aren’t controlled which is expensive and pointless - especially as all my tests showed that I do absorb through the skin.

When I asked if I maybe needed more estrogen as I felt so awful, I was told they would have no issue with me going up from 200 to 300 mcg estrogen and I can honestly say it was the worst experience of my life. My body couldn’t cope with that dose and I ended up feeling wired, exhausted as well as bleeding continuously. My own surgery insisted I go for a scan and it transpired I have fibroids and adenomyosis - both of which I don’t believe I had prior to being on double the licensed dose of estrogen for over two years.

I’m now working with my GP to lower by dose and gradually feeling better but my experience with Newson’s was both disappointing and frightening. I strongly recommend seeking help elsewhere if you need private menopause care as my experience with Newson’s was terrible. I had no idea I was putting my health at risk my being on such a high dose - they told me there was ‘no upper limit’ and ‘no evidence that it causes harm’. I am sure I would be in a much better place now if I had stuck with the guidelines and increased my dose gradually but hindsight is a wonderful thing.

I didn’t feel the consultation was personalised to my needs as expected.Although I was asked by the admin team to complete three questionnaires prior to the consultation, the specialist, Donna, didn’t refer to them. As the patient, I was given the responsibility of choosing a specialist from a long list. During the session, she seemed unconcerned about my symptoms and concerns and how they could be managed except by using HRT. I would have liked her to explain more fully the benefits and risks of taking HRT at my age, now 65. Her response was to say that women in their 70s and 80s take HRT. She began looking at the clock as I asked whether further information would be sent to me following the consultation. She advised me to use the Balance app only. Also when I asked about suitable physical exercises, she simply replied that I should expect a wider waistline at my age.

She said a letter would be sent to my GP and a copy sent to me within a couple of days.

As I heard nothing, I called Newson Health to follow this up. I received the letter a short time later, followed by my GP practice about 2 hours later. I doubt this would have happened if I had not called twice to follow up. The only real positives of the consultation are that Donna explained the symptoms would improve by six months although she didn’t say whether I would need to take HRT indefinitely. She also suggested a testosterone test but didn’t fully explain why I needed this. I feel very disappointed because the consultation was not the holistic approach I expected and does not reflect the cost of the session at £195.
It is noted that I have not received a response to the feedback I was asked to provide Newson Health after the session.

Really good service, booked appointments with doctor every easily. All paperwork sent to my doctor very quickly and very helpful throughout the whole process

So far I've had nothing but a 5 star experience with Newson Health. The GP was on time, friendly and explained everything. We recapped on all points. It was my choice and that was clear, very empowering. I'd had a triage appointment with the NHS, lovely GP but not really with up to date knowledge of HRT. She had referred my case to a gynaecology team at a hospital. Will be interested to hear what they come back with.

All products where explained and shown to me, pro's and con's gone over. I understand that I can change the products and doses going forward. What to expect and when. At no point did I feel sold too or sold up. There was clarity on pricing for all products and services. I've decided on my course of action , a prescription was ready within the hour and products out in the post very soon after. Follow up Appointment is already booked. There were separate emails for the next stages, which I appreciated as it doesn't overwhelm you with information all in one email. I feel listened to, empowered and excited for this journey.

I've been treated like an adult in a friendly and professional manner. I feel confident that there will be great results.

My GP refused me HRT saying "No you can't have it, you'll get breast cancer. Go and do your research".
So I did and realised how little he knew about modern day HRT and Progesterone. However I still had to go to Newson Health to get HRT. I changed my GP and my new GP was critical that the menopause clinician had prescribed it without seeing me. Since then I have asked my new GP for testosterone to help with cognitive function. He said he could only prescribe it if I used it for a sexual relationship. (Nice guidelines) or I will get hair and a deep voice. So refused for telling the truth about what I wanted it for. Now I have to save again to go private. It will take ages for me to save up.

I have been under the care of Newson health for 6 months now and am feeling the benefits of the tailored HRT programme I’ve been put upon. The doctor I saw is an experienced GP with excellent knowledge of women’s hormonal health and a thoughtful and caring approach. Before seeing her I was feeling low, like I was losing my mind regularly and my sleep patterns were horrendous. After a detailed consultation and follow up, I’m feeling the benefits of a tailored HRT prescription, more like myself and sleep continuing to improve.
Thoroughly recommend this clinic. Women’s hormone health needs elevation and specific interventions and this clinic offers that.

Despite seeing a menopause nurse in nhs I was still having brain fog sleep disturbances and anxiety- had really helpful discussion with Gp online and given testosterone which has been a game changer for me so much more energy thought clarity and calmer had follow up to tweak my meds based on thorough blood profile and meds arrived next day- happy. Also enjoy the podcasts and info on what hormones do for you…shame nhs won’t give you testosterone #genderinequality

Newson Health were able to help me where no-one else could get to the bottom of my symptoms. My NHS GP had absolutely no clue and getting an appointment with Newson was exactly what I needed to fix everything. I learnt so much about perimenopause and feel completely looked after. The doctor I spoke to was caring and understanding, and I finally know why my HRT wasn't working, I wasn't absorbing it well through the gel.

After being prescribed HRT from my GP, which was a good experience, I used Newson Health Clinic (thankfully there are 2 near me) for a quick testosterone appointment. Everything was explained clearly and I completed some questionnaires about my symptoms and had a lengthy discussion with the consultant. After 3 months of treatment, another questionnaire, consultation, improved symptoms and a blood test to check all my levels of oestrogen and testosterone all within the normal range. Really pleased with improvement in symptoms - my brain function and decision making processes seem to be back to usual. Prescription is easy to process and repeat. This service should be available to all on the NHS, but in the meantime - thanks Newson Health!