newsonhealth.co.uk Avaliações 

After suffering from severe menopausal issues for years, I reached out to Newson Health in desperation. My mother had previously had hormonal related breast cancer so I was very wary about taking HRT at all. I had spoken numerous times to my own GP, then had also paid to see a private supposed menopause specialist. This resulted in me being over-prescribed HRT which made me feel even worse and caused significant weight-gain. I had almost given up hope when I decided to book an online consultation with a doctor at the Newson Clinic. After diligently listening to me ramble on for almost an hour with my 4 pages of notes, she immediately was able to diagnose that I had progesterone sensitivity, and recommended a course of HRT that would address my menopause symptoms whist also recognising the progesterone sensitivity. I was very sceptical at first, but have now been on HRT for a considerable time with no side effects, and my menopause symptoms have finally gone. Am very happy with the service provided, which for me has been worth every penny.

I'm 45 and have been really struggling with life in general. My symptoms weren't being recognised by my GP. I felt like everyday was a struggle to function, to think, to move and to care for my family.
I was recommended to Newson by a parent at school who I discovered had been similar.
3 months later and after blood tests I finally feel like I can function again. I thought I'd never go to the gym again but it's now a pleasure and not a chore.
For any woman feeling abnormal, feeling exhausted, feeling low and down I would thoroughly recommend. You'd pay for an MOT for your car in a heart beat. So why not your body. Your health is this most important thing and I'd recommend prioritising it. You'll never look back and the second lease of life you'll experience you will cherish.

Newson Health has saved my life. I had terrible menopausal symptoms and the clinicians I saw were highly trained and professional. I had my drugs tweaked and my doses changed and my symptoms have improved so much. My relationships are better and I am so much happier. They even treated my daughter for painful periods and she is now so much better. Thanks Dr Newson and all your amazing staff

Just had my 3rd annual appointment with Newson Health. Discovered at the outset of the call that my consultant has been made redundant and would be leaving before being able to do my follow-up. No communication from Newson Health. This is not the first time this has happened. Paid out alot of money and lost alot of time during the appointment trying to work out the logistics of how transfer of care will work. There is never any follow-up. Blood tests are not followed up on but prescriptions made assuming what the outcomes are. I just don't see how they can make sure people are safe. I can't even try to get continuity of care from the last doctor I saw at Newson Health as they'd made all the doctors they were making redundant sign a non-disclosure agreement to ban them from telling patients - even when patients ask!! That says it all I suppose - Newson Health are in it more for the money than patient care.
UPDATE:
Newson Health have replied to this review below. They seem to suggest this is being dealt with. The situation is just worse to be honest. I had a follow-up appointment with a 'senior' clinician who knew nothing about me or the issues I raised. She didn't seem to consider blood test follow-ups as important. She sent me a follow-up email after the appointment saying that Newson Health didn't think it important to tell people that their clinician didn't work there anymore, even though this eats up time we're paying for to have to go through everything again with a new person every time you go. To be fair to them they have refunded my fee and booked another appointment. This was then a farce as they sent all the wrong paperwork out. And then didn't reply to emails trying to sort it out. I'm afraid my faith in this organisation has not been rekindled. They don't seem to put patients first but are very good at marketing (£££). There are plenty of other providers out there on a Google search for 'private menopause clinics'.
UPDATE TO THE UPDATE: follow-up appointment with yet another clinician who told me it was only advisable to do blood tests for one of the medications and that a blood test 'wasn't necessary'. Then followed it up with a letter saying blood tests were there to check safe levels. As this seemed contradictory I checked with the Menopause Society and with other providers. They all said that for that particular medication, responsible prescribers should be checking levels with blood tests. That has helped me make my decision. Goodbye Newson Health!!

Having researched providers for menopause care, I ultimately chose Newson Health who, based on their PR, position themselves as experts at this provision.

However, I have been left extremely disappointed. Having spent a small fortune (for me) for what I hoped would be personalised, quality advice and HEALTH care, I found this was not the case.

The reason I first reached out to NH was for help to understand my symptoms, what my specific needs were and therefore the appropriate treatment. However, what I received was a generalised response, which ultimately I feel my GP had
provided, or I could have found out for myself online if I had had the time.

My specific issues were extreme weight gain in a very short period of time, low mood and a sense that the HRT I had been prescribed by my GP was not working as well as it could. It had been just under 10 years since my last period, so was HRT even necessary; could some other issues be at play, and/or other forms of medication have been better suited for me? Something about the medication was actually compounding my symptoms, all of which I explained fully to the doctor I consulted with at NH.

There was no suggestion of a more holistic overview, or investigation of alternative treatments and therapies that may have been better suited for me. Instead, I had my medication increased, and prescribed testosterone cream at £100 a go.

Unfortunately, this was not helpful in improving my health issues, or value for money. In fact, the reverse happened with my feeling unwell and the need to stop taking the HRT, especially after blood tests showed that the testosterone levels were too high.

In the time since, I have dropped half stone in weight without any specific dietary or exercise changes, feel better and in a place where I can continue to reverse the effects of HRT, which appears to not have been suitable for me.

During my visits to the clinic in Stratford upon Avon, I experienced and observed the focus of the 'front of house' team being primarily about sales pitches and 'processing', rather than a genuine sense of care. Their subscription scheme was promoted as being a benefit, supposedly to help save money, but 3 tubes of the testosterone medication later, alongside the consultations and tests, added up to nearly £1000 without the results I was looking for, and leaving me with a terrible feeling of being duped.

I reached out to the admin team but am still awaiting a satisfactory response regarding the above.

A classic case of cynical commercialisation and (my?) being a victim of its (own) success?

Due to this experience, I can not recommend Newson Health.

Everything about Newson Health is excellent. The doctors put you at ease and explain everything clearly. It's easy to book blood tests and follow-up appointments. The admin staff always deal with prescription issues promptly and with great curtesy always reassuring you will not run out of medication. I just have total admiration for what this organisation has achieved in a few years, helping me and so many women who have been let down elsewhere.

I was recommended Newson Health but unfortunately my experience was not great. Firstly the GP was late for the call. No apologies. I was asked a number of questions which had already been asked and answered on the questionnaire. I didn’t find the GP empathetic at all. It all felt very cold, clinical and transactional. I’d say save your money and join Menopausing and Me Facebook group where there is a lot of advice.

Updated 21/3 - Following my initial review, I was swiftly contacted by Newson Health who were very apologetic and offered me an appointment with a senior clinician. Having had that appointment I am much happier with the outcome and was impressed by how they dealt with my complaint. On that basis I have revised my rating.

I ordered my medication via their ordering system as I only had 7 days left, I received an email today after chasing them to find out they’re not issuing me any more menopause medication until I’ve had a follow up appointment and paid the £395 which I didn’t mind but I’ve now only 2 days left. Basically I can’t have medication until my review is then be sent the medication after being off it for over a week. Phoned my doctor and I can get everything off them via the NHS .. terrible that you’d let women suffer because you want money off us .. what a scam

Sadly their service takes advantage of women. This is how it goes:

£300/£350 consultation and prescription

Then no help with issues that arise unelss you pay a fee of £5 per min (£50 per 10 mins block). So if you have a quick query, £50. If you’d like to ask to amend your dose £50. If you have a bigger problem that’s another £300. There is absolute NO follow up help at all unless you pay a fiver a minute. This is unreasonable in my opinion and follow up should be factored into the initial consultation.

I’ve had a lot of issues with their prescription and left high and dry.

I find this so sad.

The most helpful, supportive, understanding and knowledgeable staff I have ever discussed my peri menopause symptoms with. They listened and then asked the appropriate questions instead of fobbing me off saying it was just a phase. The HRT I had prescribed and am taking restarted my life, from feeling old, unwell and anxious all the time I now feel like I can work again and my family has seen an amazing change for the better. Thank you for being there for me when nobody else was.

I booked an appointment via instagram and the price was not shown until I got the confirmation email. I immediately wanted to cancel and nothing on line works, the website form doesn’t work, their email account isn’t monitored, their Instagram messages are not monitored and there phone line is only available Monday to Friday! As I can’t contact them it will be outside their two day cancellation period. I’m panicking!!!

The pioneering work done at The Newson Clinic has transformed the lives of so many women, including my wife's. She has had a serious mental health issue, which had undoubtedly been exacerbated by a hormone imbalance. Dr Newson went well over and above in order to help my wife. I could not be more grateful.

Having been refused treatment by my GP I approached Newson health to seek guidance and support. The service is superb, professional and informative. The GP appointment was so reassuring and the doctor answered all my questions and provided clear guidance that informed my decision making and anxiety. Having had a follow up appointment, the doctor was attentive, asked for feedback on how I was feeling and provided options for treatment going forward. I cannot fault the professional service provided.

Had to leave a review as the service, professionalism and knowledge at The Newson Clinic is outstanding. I had a 45 minute virtual appointment with one of their wonderful Drs. She listened, understood and advised (something my own gp hasn’t done)
I’ve since phones with a couple of queries and the staff are all friendly and knowledgeable. I will be recommending them to all my girlfriends.

Honestly, don’t waste your money. Despite filling in the forms with my situation, which is complicated by a previous cancer diagnosis, the doctor I spoke to clearly hadn’t read the notes and appeared to have very little knowledge about dealing with menopause and cancer. She recommended to me that I take supplements, many of which would actually be dangerous for me to take, and at one point when I expressed that I didn’t really want to take progesterone said that “it’s a shame you couldn’t ask your gynaecologist to remove your uterus then you wouldn’t have to bother“ I was surprised to hear a medical professional suggesting that someone undertake such invasive debilitating surgery without a clinical reason. I expected to be put in touch with somebody who could give me advice and reassurance or even just discuss my options with me, but the doctor said to me “you seem to know more about this than I do”. Of course I do it’s my life we talking about, but I would expect for nearly £300 a Doctor who had at least a equivalent knowledge base to me would be allocated. Really disappointed.

Only good things to say about this clinic. I’ve been with them 2.5 years and always had brilliant care, a consultant who listens and great admin team who respond quickly. It’s not cheap but worth every penny. I even get prescriptions from them now due to so much hassle and errors with my doctor. It’s a game changer I wish I’d discovered it pre menopause.

Dr Clair Crocket at Newson Health has a lovely bedside manner. She put my mind at rest at questions I had, was warm and welcoming and I received very prompt feedback letter on my appointment and results of blood tests taken.

I wanted to share an update. Since I wrote the review I have been contacted by Newson and duly compensated.
They do appear to have a good customer service dealing with complaints. I have therefore update my rating accordingly

I want to see what explanation I get
Dear Newson
As a long-standing patient of Newson I feel the need to write about my recent appointment of the 18th May with Emma.
If I’m being totally honest I feel like I’ve ‘Ripped Off’ which is a horrible term of phase and hate to use it but I do need to explain further.
Firstly I would like to know exactly how long my recent conversation lasted, which in my mind was only 15-20 minutes max? Most of it was an update re my medical situation from my behalf. I also made a complaint about the fiasco about Newson’s part in stopping me getting important private blood tests done for my condition. Despite phoning several times I never actually was able to get them done in the timeframe my consultant needed them. This was another oversight of Newson and your ridiculous reluctance that I could use the same pathology lab for something completely unrelated, very frustrating. As I explained too there was really nothing Newson can add in our conversation as I’m currently been treated for ……….. so it was a very brief update and nothing else for you to add. This privilege cost me a staggering £165 which is an outrageous amount of money.
My consultant who is a highly eminent in his field only charges £225 for 45 minutes pro rata you are which makes your charges double his at £11 per minute or in comparison £660 per hour which is not acceptable.
Considering I’m now not able to work I simply can’t justify morally or financially this kind of money and feel this wasn’t a benefit to me of any sort.
I have two friends that have switched from Newson for the same reasons. Whilst Newson has been great it’s too big and something in this expansion has been lost.
For these reasons I feel I’m going to have to leave which is very sad as common sense and ethics seem lost along the way.
I would like you to explain to me how these charges are morally justified and correct ?

Regards

I’ve been a patient of Newson Health since the day it opened! It’s such a wonderful place filled with knowledge, great advice and wonderful staff. Louise Newson started me on my HRT journey when she was my GP, she was the only Dr to listen to me. I’d be foolish to not to have my annual reviews at the clinic in Stratford. She’s a life saver!

Had to wait a long time for an appointment, but when I finally got one the doctor was very nice and seemed knowledgeable.
Extremely keen to put me on HRT even though my sister had breast cancer.
She advised that I should be ok as I probably would’ve had it by now.

Well, guess what, I developed breast cancer and had to stop the HRT. My surgeon asked why I’d been prescribed it.

I know in retrospect I should’ve been told about genetic testing to see if I was at risk, but the clinic was too quick to prescribe HRT in my view.

But worse than that was despite me telling them I was diagnosed and no longer needed HRT 6 months ago, they have just emailed me an invoice for an HRT prescription. Both insensitive and incompetent.

I’m sure Newson Health have helped many people but I had to return to the NHS when the serious stuff started.