Newsstand Avaliações 

465
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have given one start because the delivery service is fair but Newsstand charge nearly 3 times the shelf price of magazines. This is not fair, I feel as though they are taking advantage of their cust... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I received the wrong issue number and emailed Newsstand regarding this matter. Within 15 minutes Rhonda had emailed me back and had resolved my problem! I am extremely impressed with the great cust... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always use Newsstand for imported American Sports Magazines, among others. Great customer service, friendly staff, Superb prices and very fast postage. The mag selection is second to none, f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hi! I am Traian and i am from Romania! I am buying magazines from newsstand for almost 5 years. I really apreciate the section of american magazines. But also there is room left for other american mag... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Banca de jornais
  2. Centro de Distribuição
  3. Banca de revistas
  4. Serviço de notícias

Escrito pela empresa

Single copies or flexible subscriptions starting immediately. Worldwide.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

465 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(465)

6 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Lovely customer service

Lovely customer service! Got a magazine stolen on its way to Norway, and Newsstand sent me a new copy right away free of charge!

10 de agosto de 2022
Avaliação não solicitada
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Resposta da Newsstand

Hi Bella, thank you for your lovely review :) Team Newsstand

Avaliado com 5 de um total de 5 estrelas

Best on the web for Magazines

Always use Newsstand for imported American Sports Magazines, among others.

Great customer service, friendly staff, Superb prices and very fast postage.

The mag selection is second to none, feels like how a real newsagents used to feel.

I have been using for over 10 years and will continue to do so for many years to come, hopefully.

I can't Recommend them enough.

5 de julho de 2022
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thank you for your awesome review! We are glad to bring you joy with our selection of magazines. Team Newsstand.

Avaliado com 5 de um total de 5 estrelas

The Non-Quibble Newsstand

Fast reliable service and only too egar to sort out any problems. Only one of a select few on line companies that I am prepared to give my recommendation too.

29 de junho de 2022
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Geoff, thank you for your kind words. It means a lot! Team Newsstand

Avaliado com 1 de um total de 5 estrelas

No IOSS, so pay VAT again in EU

Newsstand says they have paid VAT to EU, but since there is no evidence of it for the Customs, I´ll have to pay VAT again. Newsstand refuses to tell their IOSS number, which I could announce to the Customs and avoid paying VAT.
Latest issue of my subscription has been released in early days of March, but it has never arrived.

24 de abril de 2022
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hello Tim. I am ever so sorry if you have encountered any charges from customs. This is very disappointing as I can confirm these are always prepaid by ourselves for all orders we send to the EU. We are IOSS registered and every package we send to the EU has a complete customs declaration and sticker to show DDP (delivery duties paid).

Though we are not at liberty to share our IOSS number with individual customers, all of the relevant IOSS information is passed on to customs and so it shouldn't be the case that they ask you for any information in this regard or require any doorstep charges.

This is all taken care of from our end and in the vast majority of cases things run very smoothly, though regrettably with the amount of orders we send to the EU, there will be rare instances where charges are incorrectly levied.

In these cases, we are always more than happy to reimburse customers, so please email subenquiries@newsstand.co.uk and we can look into this issue sent in March for you and reimburse you for anything additional you have had to pay.

Avaliado com 5 de um total de 5 estrelas

Always provide a fantastic service

Always provide a fantastic service. Have been using them for years (but especially during covid lockdowns) and have never found their business to be anything less than first rate. Great choice, exceptionally prompt delivery and very reasonable costs.

28 de janeiro de 2022
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thanks so much for these kind words Andrew, glad to hear you enjoy the service :)

Avaliado com 5 de um total de 5 estrelas

First rate customer service

Two issues went missing and there was a no quibble extension of my subscription. Everything was handle speedily and to my full satisfaction. First rate customer service.

28 de janeiro de 2022
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thanks Helen! We're always happy to extend a subscription in the rare occasion that an issue goes missing :)

Avaliado com 5 de um total de 5 estrelas

As a magazine lover

As a magazine lover, I love this platform ! Very wide selection of magazines available and perfect delivery service ! I'm a fan !

23 de dezembro de 2021
Avaliação não solicitada
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Resposta da Newsstand

Thanks so much Patrick!

Avaliado com 5 de um total de 5 estrelas

Truly the BEST website to get your magazines

I have been ordering magazines from newsstand for almost 7+ years and I am beyond satisfied with the customer service they provide.

The option to buy single issues is just perfect for a collector like me. The prices are incl. postage and very affordable. Especially compared to other webshops or resellers.

They reply quickly (usually within a day or two, but any response within 3-4 days is quick imo) and always offer a good solution if needed. The communication with Newsstand.co.uk is A+++

One of the safest webshops to buy from. I keep coming back to them if I need a certain magazine.

I highly recommend!

5 de dezembro de 2021
Avaliação não solicitada
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Resposta da Newsstand

Thanks so much for this lovely review and for your loyal custom over the years :)

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I'm super impressed with Newsstand's customer service. I made a couple of mistakes with my order and they sorted it all out in a prompt and friendly way.

2 de dezembro de 2021
Avaliação não solicitada
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Resposta da Newsstand

Hi Rachel. No problem, our customer service team are always on hand to amend orders wherever possible :)

Avaliado com 5 de um total de 5 estrelas

I have now used Newstand on a few…

I have now used Newstand on a few occassions. I have always received my order, in a quick time, and always received in excellent condition. A friendly customer service, i will always place my magazine order with newstand now. a very happy experience.

1 de dezembro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thanks a lot Jonathan!

Avaliado com 5 de um total de 5 estrelas

Great customer service

I was really impressed with the service and choice of magazines available. I used Newsstand after I had been gifted magazines through the website and thought what a lovely gift.
I had been very tired when ordering for a friend and had written the wrong address resulting in them not being delivered (as the address didn’t exist). I contacted Elina Petrusevica (Customer Services and Supply Team Supervisor), who couldn’t have been more helpful. It was my mistake but she very kindly had all the magazines re sent out to my friend and even recontacted me to ensure they had arrived and my friend was happy with them.
Would 100% use again and very impressed with the customer service, goes a long way.

Thank you
Laura Hunter

30 de novembro de 2021
Avaliação não solicitada
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Resposta da Newsstand

Thanks for your review Laura and I'm glad Elina was able to assist you. We've passed on your kind feedback to her :)

Avaliado com 1 de um total de 5 estrelas

Wrong issue sent

I signed up for a single issue of a specific magazine and waited, only to be sent the subsequent issue instead. They did issue a refund, but if I'd been aware they weren't going to deliver the right one I could have sourced it elsewhere. With the delay I now won't be able to get a copy.

29 de novembro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hello,

I am very sorry that this happened and certainly appreciate your disappointment here.

This will have been due to a rare error at our end for which we can only apologise. We of course always offer resends/refunds if such errors occur, as was your experience here.

Avaliado com 5 de um total de 5 estrelas

Worldwide shipping with single issues

I ordered one single issue without any problem. The delivery was a bit long (several weeks) and I did not know that if I will receive it or not.
In the end, everything went fine and I know where to come back in the future.

25 de novembro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Amanda, I'm sorry if you experienced a delay with your delivery and I'm glad it arrived safely in the end :)

Avaliado com 1 de um total de 5 estrelas

wrong magazine sent! …

Ordered December 2021 issue of Gardeners World but they sent me November issue. Three messages ignored. Will file dispute with PayPal if this is not resolved. I would avoid this company as ignoring customers and not sending out correct items ordered seems to be common practice. Will order elsewhere in the future

22 de novembro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hello Margaret,

I see that after a conversation we had with you on the 22nd November 2021, the correct December issue was resent to you, to atone for the original error in sending the November one.

I am very sorry for the initial error and our warehouse will have just packed the wrong magazine by mistake in this case.

We then sent a further email to you on the 24th to check the correct issue had been received and to also let you know that a £5 credit had been added to your store account as further compensation for the inconvenience suffered here.

We did not receive a reply to this email, but I see you have since used this credit to place another order with us on 8th December last year, so I am glad this experience did not deter you from using us again.

Avaliado com 1 de um total de 5 estrelas

You’ll probably be left disappointed

For a third time now this company has let me down over a magazine order.

Had to chase last order up advised unable to get magazine I ordered and was on hold they never even contacted me, just kept my money, the thing is I know people who ordered exact same magazine days after I ordered and they have received theirs!
Now had to open up a PayPal claim to try and get refund.

I would order someplace else if you don’t want to be left disappointed!

12 de novembro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hello,

This is very disappointing to hear and I am very sorry this happened.

You pre-ordered a very popular issue on this occasion and admittedly we did keep you waiting in the genuine hope we would be able to source enough stock to fulfil your order. Our sincerest apologies for this.

When the stock was unfortunately not forthcoming on this occasion we were of course happy to refund you in full on PayPal and I see we also put an extra credit on your store account to compensate for the fact you had to chase this up.

Avaliado com 5 de um total de 5 estrelas

Amazing level of service

Amazing level of service. I had ordered 2 magazines to be sent to my sister, but had only entered her address against the one order. But due to me putting the same gift message on both orders, I had an extremely helpful email from Jonathon asking if I meant for both to be sent to the same address, it had been spotted in the warehouse. So due to some very diligent person my sister will receive both magazines and one won't be sent to me! I don't often write reviews as service is as I would expect, but this was above and beyond and definitely deserved a good review

3 de novembro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Amy, thanks for leaving this review and I'm glad we were able to resolve this for you :)

Avaliado com 5 de um total de 5 estrelas

Great service

I have used their services for many years and have never been disappointed. Delivery is fast, prices reasonable and when there is a problem - though extremely rarely and not on their part - it is solved quickly and hassle-free. Definitely recommend.

1 de novembro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thanks a lot for your kind words :)

Avaliado com 5 de um total de 5 estrelas

Be aware with subscription to be sent to EU

Sorry to have to give only 2 points . Reason being that I was hoping that they will sort out the problem and not ask me to do it .
I took out a subscription for a magazine to be sent to Germany . I paid a lot for it as it included all the extra charges now we are not in the EU anymore .
Well my daughter had to pay an extra £7 per copy when they arrived .
At first I was told that Newsstand will refund the charge and sort it , but that is not happening now and I have been advised to take it up with the German delivery service myself .
Thank you for cancelling my subscription .

I have left my original post , but amended the stars to 5 as Newsstand has sorted it out for me , thank you .
Newsstand is one of few Companies only that will deliver to the EU , so good for them with all the Brexit problems there are .

25 de outubro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hello Helga,

Thank you for your feedback and we are very sorry that this subscription did not work out for you. We cancelled this as requested and refunded you for all outstanding issues.

Since the changes came into place with EU VAT from 1st July this year, Newsstand has joined the IOSS and this means that all VAT/customs duty is already included in the price when you order magazines to Europe. These taxes are all then prepaid by ourselves when we send orders out, in order to prevent these being passed on to our customers.

Though we were prepared for these VAT changes, regrettably not all customs authorities have followed suit and are up to speed with the new regulations. This has resulted in some rare and unfortunate instances where customers have been incorrectly charged by customs, despite all fees already being prepaid by ourselves. In these cases the error lies with customs and so we do advise customers to dispute the charges with them (of course providing all the relevant information we can from our end to assist with this).

We can only offer our sincerest apologies that this did not work out with German customs on this occasion. We are working every day to make sure things run as smoothly as possible with deliveries to the EU and we are expecting fewer and fewer of these cases to occur as teething problems are ironed out with the new regulations.

Avaliado com 1 de um total de 5 estrelas

Never recieved!

Never recieved! Ordered two magazines for my nephew as he was having to isolate, they were never recieved. I chased up, and was just told to wait a bit longer. The post can be slow, but never over 2 weeks... This means could be lost or never posted, but i won't know as no proof of postage and no recourse...

22 de outubro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Dear Mrs A,

We are very sorry that your order was delayed/lost in the post on this occasion. This is disappointing and we always offer resends/refunds to customers in these cases. Just to clear a few things up here...

You placed this order on 12th Oct and it was dispatched the same day. You then emailed us on 17th Oct to say the order hadn't been received. We replied on 18th Oct to get the address confirmed and asked if you were please able to wait just a couple more days, as there can be some delays with Royal Mail currently, the pandemic and staff shortages still being an unfortunate fact of life.

You then got back in touch on 22nd Oct (on Friday, after 5pm) saying the order had still not arrived, before leaving this review on the Saturday, before we were able to see your latest email and offer you a resend/refund.

We have since emailed you twice asking how you wish to proceed in terms of a resend or a refund and have not heard back from you, so to say we haven't offered any recourse on this occasion is not accurate.

If you have still not received the magazines, then please respond to our emails and we will be more than happy to resend/refund this order for you.

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