NewWay Car Hire Ireland Avaliações 

885
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ho noleggiato l'auto dal 4 all'11 agosto ritiro a Dublino e riconsegna a Shannon tutto perfetto semplice e pratico. La caparra carburante mi è stata restituita in meno di 24 ore!!! L'auto a me riserva... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... Ver mais

Avaliado com 5 de um total de 5 estrelas

The one thing that has always annoyed me about renting a car is the insurance scams that most rental companies apply at the desk. However Newway eliminates all that by having one price for everything... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I had to go to the AVIS counter to rent the car. Even though I had a reservation, I was told to wait 20 minutes because they were busy and didn't have a child seat available. When I went to return the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de Carros

Escrito pela empresa

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

885 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(885)

376 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Car not ready, damaged

Our car was not ready when we arrived. After waiting, we were given a car with significant damage including damage to the front tire which we did not notice how bad it was until we looked at the pictures after the tire blew within an hour of us leaving the Dublin Airport. It was extremely difficult to get anyone to answer the phone. My husband must have called 40 times. We ended up renting a car from another company and had a much better experience for about the same price. I would not recommend New Way.

28 de junho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Hi Anna,

I am so sorry to read your review, that is not the level of service we aim to give, we have a 24 hour roadside assistance which is handled by our partners in the AA.

The phone menu should have directed you to this.

Regards,
Niamh

Avaliado com 3 de um total de 5 estrelas

Collection was perfect. Return horrendous

Collection was perfect. Could not be faulted.

Finding a petrol station on return was impossible due to traffic and lack of familiarity with the area, so I will get hit with a hefty surcharge

The less said about the transfer bus from drop off the better. Appalling. Seats soaking. Crammed. No announcements. Don't blame NewWay for this as it was a shared service.

20 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Hi Rory,

I am disapointed to read your review. I will pass feedback on filling stations to the content team and perhaps they can get some content about returns and filling up the car at close stations on the website.

Regards,
Niamh

Avaliado com 5 de um total de 5 estrelas

NewWay Car Hire

I had a great experience hiring a car from this company. The whole process was smooth from start to finish. Collection at the desk was quick and efficient, with no delays or issues, and I was soon on my way. The car was exactly as described, clean and in excellent condition. The staff member who assisted me was friendly, professional, and pleasant throughout. Returning the car was just as straightforward and hassle-free.
Although it cost a little more than standard car hire, having everything included in one upfront price gave me real peace of mind. There was no need to worry about arranging separate insurance or unexpected extras, which made the whole experience much more relaxed.
Overall, an excellent service, and I would happily use this company again.

16 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thanks for the feedback Mary

Avaliado com 3 de um total de 5 estrelas

Overall was pleased with the…

Overall was pleased with the experience, one price as advertised, brand new car which was fine. Unfortunately the lady at the desk was not particularly friendly which is fine, this meant though that when trying to understand where and what we were doing, we felt rushed off even though we were the only customers at that time. This resulted in us missing the bus to the car park as we where looking for the neway sign the busses don't have that. This lead to us not arriving at the car park 40 minutes later making us late for the rest of the day. Mistake on our part but the gentleman before us was also confused as us and just as late.

19 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Im sorry this was your experince Dave it is not the standards we aim for I will look into your rental and advise the manager on the feedback. Niamh

Avaliado com 5 de um total de 5 estrelas

Tutto bene

Tutto bene, semplice ed efficiente.
Auto ok, tempi di consegna e ritiro ottimo.
Consiglio e userò ancora in futuro

18 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thank you

Avaliado com 5 de um total de 5 estrelas

Quick and easy overall

It was easy to pickup and drop off. The only hitch was a typo on the handout on where to return to terminal 2 at the Dublin Airport. We picked up in Dublin city so did not have a reference for the location at the airport, but we figured it out and drop off was nice and easy.

16 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thanks Michael, feedback on returns is noted.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, no hassle whatsoever, very smooth booking process, very smooth car check in/check out. Newway should be an example for the other car rental companies!

19 de junho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thank you RC

Avaliado com 5 de um total de 5 estrelas

Very good

Very good, almost new cars, well maintained, with low fuel consumption. Very quick pick up and return procedures, fully insured.

16 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thank you Mitja

Avaliado com 3 de um total de 5 estrelas

NewWay car hire is really Avis in disguise

NewWay car hire advertises as an independent company, different from the rest with very good reviews and service. But what you get is an Avis representative as desk in airport and you pick up car at Avis outlet. Also when you have problem with car you are asked to call an AVIS number who don’t answer and refer you to emergency breakdown number instead. Does not sound very independent to me. I paid more because I thought NewWay was different. Beware!!

17 de junho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

I'm sorry to see you feel this way.

This is not the level of service we aim to provide. The NewWay customer service numbers and emergancy breakdown numbers are on the rental agreement you should have been emailed to you after pick up.

NewWay offers car hire with a difference: all our rates are fully inclusive. We’re the only car rental company at these locations to include full insurance for every rate.

We have our own desks in Dublin and Cork Airports, when we can not service customers from these desks we will serve via Avis. At other loactions where we have opened additional desk space was not available so we share desk space.

Avaliado com 5 de um total de 5 estrelas

Easy, value rental.

We travelled from Aus to Ireland and the Booking, collection and drop off were all very simple. No pressure to add extras.

11 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thanks John, thats what we aim for no extras becasue you are fully covered.

Avaliado com 2 de um total de 5 estrelas

No air con during heatwave

The service was good from the staff, all friendly and efficient.

But the air condition was not working. It was just hot air all the time. The weather was the hottest time of the year so it was very uncomfortable. So i emailed the support email and 4 days later when I dropped the car back I still did not have a reply to my email.

The price is good from this company but it seems they use slightly older and higher mileage vehicles.

13 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Hi Peter,

I am sorry we did not meet the standards expected on this rental. I will investigate the delays on the email reply.

Niamh

Avaliado com 4 de um total de 5 estrelas

Recommended

Agent at booking / collection desk was very friendly and helpful , The car was good with damage recorded however it would have benefited from a visit to the car wash as the exterior was dirty . The interior was stained on the rear seats and would benefit from a good valet. The collection was simple and straightforward. The vehicle adequate for our needs and drove well. The return was straightforward and quick. All in all I would recommend using New way and I will do so sometime in the future.

14 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thanks for the feedback Mac. I will be passing the car comments to the garage amnager as we aim for a higher standard than that.

Avaliado com 5 de um total de 5 estrelas

13 jours en Irlande

13 jours en Irlande. 2 adultes et 2 enfants.
1ère expérience de location de voiture à l'étranger et c'est franchement une réussite. Simple et sans prise de tête. Et honnête !! Pas de frais cachés, ne cherche pas à nous faire souscrire une assurance supplémentaire, pas d'empreinte bancaire pour la caution sauf de 145 euros pour le full (si on ramène la voiture vide), mais ça, ça se comprend.
Comprehensif aussi (avion avec 5h de retard) et zéro soucis.
On a pris une skoda 5 portes, petit budget, nettoyage intérieur et extérieur parfait, plein d'essence, bien entretenu.
Retour simple sur des places prévues au parking de l'aéroport. Vérification avec la personne qui est sur place, simple et bienveillant.
Une belle expérience que nous reproduirons sans hésiter!

14 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thank you

Avaliado com 1 de um total de 5 estrelas

Stay away from this business

- stars if possible, stay away from them - money grabbing business that doesn’t give a rat’ **s about customers.
I booked a car from Dublin Airport, after I landed (giving them flight number ofc) - there was noone there, 30 calls later - no one to pick up, managed to find their desk - person was away, luckily avis (their partners/colleagues were able to sort out ) - tho they even managed to book me a smaller size car on the booking then what i paid for…

3 de junho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

I am really sorry to read your review, this is not the standard we strive for at NewWay at all.

Our desks are all located in the main arrivals hall at the airports alongside the other companies. If the desk is closed there will be instructions on how to pic up your car provided.

If you want us to look into the car group assigned email care@newway.ie with your RA number and we will fully investigate.

Niamh.

Avaliado com 5 de um total de 5 estrelas

Taking the hassle out of Car hire!

Simple and easy online - paid up front.
Staff at desk in Dublin were great - took fuel deposit. Connection to carpark to collect keys was seamless. Will use again.

4 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thank you!

Avaliado com 5 de um total de 5 estrelas

Hustle free

Easy, clean car and hustle free service. Booking process is the easiest ever .

10 de julho de 2026
Avaliação não solicitada
logotipo da NewWay Car Hire Ireland

Resposta da NewWay Car Hire Ireland

Thanks for the kind review.

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