newyorkgrocery Avaliações 

134
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Awesome grocery delivery, and quick same day delivery and large selection of items. Please can you get gluten free bread, ener-g light tapioca gluten free bread, is a great one, I'd order a million, a... Ver mais

Avaliado com 3 de um total de 5 estrelas

New York Grocery is a fast go-to service for our office needs on a weekly basis. Their turnaround on delivery times are prompt and expeditious. However, sometimes their products selections are limited... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was laid up with a broken ankle, and newyorkgrocery.com totally came to the rescue. Better than FreshDirect in that you can order 24/7 and receive your order within 90 minutes!! And you can call to... Ver mais

Avaliado com 5 de um total de 5 estrelas

They truly "deliver" the goods. They indicate they try and fill the orders within two hours and they actually do get the orders out within that timeframe. Much faster than say Fresh Direct. The gro... Ver mais

Detalhes da empresa

  1. Supermercado
  2. Cervejaria
  3. Fornecedor de Produtos Alimentícios
  4. Serviço de encomenda de comida online

Informação fornecida por fontes externas variadas

We work with local grocery stores to market their services.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

134 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(134)

2 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Old beer

Ordered beer from them and was brought an expired 6 pack, but the convenience and prices were very good

16 de março de 2015
Avaliação não solicitada
logotipo da newyorkgrocery

Resposta da newyorkgrocery

Hello ET, We sincerely apology for the mistake in your order. Someone from our dispatch team will call you shortly to sort this out.

The beers came in stale from the distributor, The 6pk was switched with something that was acceptable by the customer.

Avaliado com 5 de um total de 5 estrelas

Fantastic Service !!!!

I have an elderly Uncke who needed food and we got it delivered within 3 hours of ordering . Great Service which i highly recommend.

6 de março de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Due to snow, I had to cancel an order. I emailed customer support and they responded right away.

They canceled my order and provided a full refund. It was painless. They were great to work with.

5 de março de 2015
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not satisfied - wrong items delivered

I ordered four different types of beers - two of which were different from what I ordered. One of them the delivery guy pointed out on delivery, and the other one, he didn't even mention. For both, store should have called me first to see if I wanted replacements. They had my number but just assumed I'd be okay with different ones? I ordered specifically online because it was offering beers not sold commonly. Very disappointed.

1 de março de 2015
Avaliação não solicitada
logotipo da newyorkgrocery

Resposta da newyorkgrocery

Emily,
We sincerely apology for the mistake in your order. Someone from our dispatch team will call you shortly to sort this out.

Update: The wrong products were switched with something that was acceptable by the customer.

Avaliado com 5 de um total de 5 estrelas

Awesome Experience

This service is the best when it comes to healthy grocery shopping that arrives right to your door in a timely manner. I highly recommend NYgrocery for the winter time

27 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank You ! Thank You ! Thank You !

I sent an email from Canada as I wanted to send a gift to my brother in NYC, but could not enter Canadian billing address. Customer service responded quickly and I was able to arrange for the delivery, that arrived at his office a few hours later. Thank You for the very prompt reply and solution.

26 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant Service!

Excellent service.

I was giving up with online delivery supermarkets as there was always a problem with delivery or checkout, however with NY Grocery I was able to use messenger and chat with them to solve all issues! Messaging was instant and I could use the website with ease.

Looking forward to receiving my purchase. Will always use you!

25 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing online customer service!

I was having some trouble confirming an online order so I used the "Chat with us" option in the lower right hand corner of my browser. I immediately received a response from "Chatty" who was prepared and ready to assist me!

Chatty stayed online to insure that my order was processed accurately.

Needless to say, I am a happy customer and will continue to utilize this service.

Thanks for reminding me that amazing customer service DOES still exist.

Cheers,
Hannah

23 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

first and last time

The order arrived quickly. The quality of the vegetables were poor. The prices are extremely high. I was charged for 2 items and received one. I can't trust this service provider, will try a different one.

21 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Saved the Day!

I went searching for a grocery delivery place because I was feeling very sick this morning. I had no energy to get dressed and run downstairs to the Duane Reade next to my building. I checked delivery.com for grocery stores and a few other websites but no one offered the selection that newyorkgrocery offers. I found medication and some food and it was delivered very promptly. I was also very happy to see different payment options than a credit card - COD and Paypal. They also called me within minutes of placing my order letting me know one item was out of stock but they were able to replace it with another product of the same quality. I will definitely use newyorkgrocery again!

4 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Terrific!

Ordered in the afternoon for my daughter who had been away on business and had no time to shop before impending historic snowstorm.
My daughter uses Fresh Direct and all deliveries were canceled for today and tomorrow due to weather. I found your website, placed the order within 10 minutes. Groceries were delivered ahead of time and with her doorman by the time she arrived home. A bit pricer and tip was steeper than other delivery services but well worth it in a pinch.

27 de janeiro de 2015
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Fast Grocery Delivery!

Very fast service, called me when they ran out of something I ordered (substituted something similar) free delivery! Website is easy to use, but doesn't contain details of any products.

20 de janeiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful service

Delivery is prompt and amazing. A pretty decent selection on their website. They have saved me many times!

20 de janeiro de 2015
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful Experience

Items not in stock, I had 3 very argumentative calls from a warehouse rep who I could barely understand. I was promised a refund and never received it.

13 de janeiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Accurate and prompt!

Found NewYorkGrocery randomly on Google, and on Xmas Eve late afternoon they were my only option for delivery, so i placed my order and hoped for the best.
Really good service - they called on a few items they were out of so they could give me substitute options (rather than just leaving them out) and arrived within the time frame they said they would.
Produce is fresh, which isn't always the case when someone else shops for you.
Reasonably good selection, but the search tool needs help. I had to look up something as simple as a specific salad dressing in multiple ways before I found it.
Still - worth hunting for.
NB prices are on par with most NYC supermarkets as well.
NYG is a great service!

25 de dezembro de 2014
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good selection, excellent customer support and quick turnaround

I ordered a few kegs of beer for our clients in NYC the entire ordering process was smooth. I had a payment issue for which I reached out to customer support. The support seems a bit slow but very helpful. They took sometime but came up with a workaround for my international credit card. My onsite staff received the kegs on time without any issues. Overall great experience i would definitely use this again.

19 de dezembro de 2014
Avaliação não solicitada

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