Great service thank you. Only problem (which turned into not such a problem!) was that the address label came off in transit. Not sure where but luckily the courier driver had a record on his phone I... Ver mais
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Veja o que dizem as avaliações
The team at Nile rugs are clearly very dedicated to customer care. When my rug colours looked different to the photos, they went above and beyond to help me. Although I decided to keep the rug since t... Ver mais
A empresa respondeu
I have purchased 2 rugs from Nile, one on line and the other in person in store. Both items were of great quality and the service received, professional and helpful. I would recommend the services a... Ver mais
A empresa respondeu
We were thrilled with the killer we purchased. It was exactly as it was represented. It was sent quickly and arrived promptly and packed well. We would definitely consider another purchase from Nile r... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de tapetes
- Loja de artigos domésticos
- Loja de Carpetes
- Loja de decoração de design de interiores
- Loja de Móveis
- Loja de tapetes orientais
Escrito pela empresa
Hand Knotted Oriental Rugs, Kilims & Cushion Covers. Our collection is carefully sourced directly from traditional weaving communities. Because every rug is handmade, no two pieces are ever identical — giving every rug its own character, story, and personality.
Informações de contato
7615, Rolleston, Nova Zelândia
- +64225051725
- sales@nilerugs.co.nz
- www.nilerugs.co.nz
4,8
Excelente
85 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Always a bit of a worry buying an expensive item on line but very helpful staff and very prompt delivery very happy with my rugs and would buy from Nile Rugs again
29 de novembro de 2024
Resposta da Nile Rugs NZ
Thank you for the feedback :)
Better to view 1st
Better to view first so you know the quality, also when I returned it I was charged which I don't think is fair 😞
29 de outubro de 2024
Resposta da Nile Rugs NZ
Hi Trent,
Thank you for sharing your feedback—it’s important to us as we continually work to improve. We’re sorry the rug didn’t meet your expectations, which is why we offer a 14-day money-back guarantee, and we’re glad you were able to utilize it.
The rug was a beautiful vintage piece with no issues, but we understand that sometimes pictures may not fully capture the true colors. This is precisely why we provide the option for a hassle-free return and refund process, which was completed promptly for you.
We believe we were cooperative and supportive throughout your shopping experience, from shipping to returning, issuing the refund and overall communication. For this reason, we feel that a 1-star rating may not accurately reflect the service provided. By the way, the rug returned by you is now part of a beautiful home and customers are loving it.
That said, we respect your opinion and sincerely wish you a very Merry Christmas and happy holidays.
Best regards,
Nile Rugs Team
Excellent product and service
Fast efficient delivery. Good price for a quality rug.
25 de novembro de 2024
Resposta da Nile Rugs NZ
Thank you!
No problem exchanging
When I saw the rug that I had ordered online was not suitable for my purposes, Nile had no problem with me returning it for a more suitable one.
11 de novembro de 2024
Resposta da Nile Rugs NZ
Thank you!
Sorted a problem
Thank you for addressing our issue and refunding. Your contact to us and understanding the situation was excellent. Well done, I would happily recommend your shop.
9 de setembro de 2024
Resposta da Nile Rugs NZ
Thank you!
time ordering a rug online and…
First time ordering a rug online and very happy with service, prompt delivery and packaging. Would not hesitate to order again.
8 de julho de 2024
Resposta da Nile Rugs NZ
Thank you!
Great value persian carpets.
Prompt deliver of a great value for money product. Our persian carpet is absolutely a stunner.
24 de junho de 2024
Resposta da Nile Rugs NZ
Thank you!
Resposta da Nile Rugs NZ
Thank you!
I have purchased 2 rugs from Nile
I have purchased 2 rugs from Nile, one on line and the other in person in store.
Both items were of great quality and the service received, professional and helpful. I would recommend the services and products offered by Nike Rugs for anyone looking to enhance their home with traditional, good quality Persian Rug products.
C & K Bunge, Ponsonby Auckland
8 de março de 2024
Resposta da Nile Rugs NZ
Thank you!
Carpet is considerably more worn than…
Carpet is considerably more worn than we had anticipated from the advertised image and the description - including a couple of very bare spots - with one that is showing signs of probable eventual disintegration.
13 de novembro de 2023
Resposta da Nile Rugs NZ
Thank you for the feedback. It gives us a chance to address the room for improvement. The vintage rug has been restored which is mentioned in the description. Also, customers buying online have the opportunity to return/exchange the rug within 14 days.
I love the rug
I love the rug, turned up in good condition and looks beautiful.
20 de novembro de 2023
Resposta da Nile Rugs NZ
Thank you so much for the lovely feedback.
Great price and good quality rugs!
6 de novembro de 2023
Resposta da Nile Rugs NZ
Thank you so much for the feedback
Easy and efficient
13 de novembro de 2023
Great Service
Swift delivery and the product looked as it did online. Not always the case!
6 de novembro de 2023
Good comms and quick service and a good…
Good comms and quick service and a good website.
5 de junho de 2023
Happy with rugs fast delivery well…
Happy with rugs fast delivery well packaged, and some discount codes now and then pop up which helped me make up my mind faster, also much easier to view online than go through all the rugs in a showroom.
19 de março de 2023
Awesome genuine Rug affordably priced
8 de outubro de 2022
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