Nirvana Europe Avaliações 

Extremely disappointing (non)experience!
* The priority lane for bib collection took about 40 minutes (while only 5 people were in front of me).
* Besides from the main contact person Julio, the other Nirvana representatives seemed to have very little knowledge of the race organisation/or even their own offered services
* the pre race tune up was nice to have and reassuring (the maintenance guy was definitely an expert) but considering it was done after 3 minutes not a rationale for paying for the premium experience (+250 eur).
* recovery place - ok some recovery machines under a small party tent (not very close to the finish line btw)
* the engraving worth 30 eur was nice (however took 40 minutes waiting)
* the bike delivery service was quite unbelievable as well! Race was done at 7:30pm and the bike was only delivered at 11:45pm (20 min drive) without any clear indications of timing received beforehand (the delivery guy was nice though (he also had a rough evening and told me the plan was to deliver 1 van with bikes but he had to do 3);

In essence it took me way more effort having the Nirvana experience than not having it at all - all of this, considering paying a premium of about 250 eur! This is absolutely unacceptable!
(Ps: wrote this while I was waiting on Nirvana s service)

Message to Nirvana: If you charge such a premium, you should make sure things are managed properly. Felt like it was managed by high school children

I booked my IRONMAN Frankfurt accommodation through Nirvana and paid a significant premium because I expected extra support and peace of mind during race weekend. Unfortunately, the experience was extremely disappointing.

There was no Nirvana representative at the hotel when we arrived. The room we had booked was around 30°C because the air conditioning was not working. We were moved to another room, but this was still around 26°C and approximately one third of the size of the room I had specifically paid extra for.

The additional paid race-day shuttle was another disappointment. We were picked up at 03:55, stopped at several other hotels and spent around 1 hour and 15 minutes on the bus, meaning there was hardly any benefit compared with the regular athlete transport.

Because of the accumulation of problems and the stress this caused during an already demanding race weekend, we decided to leave the hotel one night early.

What disappointed me even more was the way the complaint was handled afterwards. I first contacted Nirvana on 30 June and had to follow up repeatedly over the following months before the matter was finally resolved in September. Although Nirvana eventually agreed to refund the shuttle and converted a €200 future-booking credit into a cash refund, they refused to refund the €372 for the unused final hotel night.

For a company specialising in IRONMAN travel packages, and charging a premium for its services, I expected a much higher level of service and considerably better complaint handling.

Based on my experience, I would not book with Nirvana again and would not recommend them to others.

I signed up with Nirvana for UTMB Mont Blanc, and I’m glad I did. Traveling from the U.S. to Europe with two young children and family, while also trying to stay focused and prepared for race day, was stressful. I signed up hoping to take some of that burden off my plate, and they definitely helped.

Unfortunately, a major flight delay meant I wasn’t able to take advantage of the full experience, but the parts I did use made a big difference. The staff were incredibly friendly and helpful, especially Harry. They handled getting my drop bags to and from the race, helped with transportation to my Airbnb and the race, and made navigating the logistics much easier.

Overall, I was very happy I signed up. It took away some of the stress surrounding an already overwhelming event and allowed me to focus more on the race. It was absolutely worth it, and I’d use Nirvana again.

I've traveled with Nirvana several times in the past, but for the USAT National Championships I was too late to plan to travel with them, but I did subscribe for their on-site bike mechanic service which was extremely helpful, timely, and professional. The mechanics have a million people looking for bike unpacking, packing, mechanical repairs, etc. and they remain extremely professional and helpful throughout.
Moreover, I hit a puncture out on the bike course and immediately punctured inner tube and ran flat. As I was starting to embark on the repair, along came Andrew on a bike, he immediately stepped in and calmly/kindly repaired my flat super speedily and got me back on the road way quicker than I would have ever achieved which put me back in a position to continue to truly race rather than just calling it a day and soft pedaling back to transition.
After the race the team packed up my bike-box extremely quickly to get me back on my way to the airport for a tight timeline for my flight. They were very careful and invited my opinion and input as to how I like the bike packed.
All told, an excellent service and an excellent customer experience. Nirvana are an extremely valuable component of a successful major race event.

Absolutely terrible experience. I strongly recommend that nobody waste their money on this company.

I purchased Nirvana’s services for IRONMAN Nice, only for the event to be canceled due to extreme heat. Despite the cancellation, Nirvana has refused to provide a full refund for services that were never actually delivered. Instead of standing behind their customers during an extraordinary situation, they chose to keep people’s money.

Even beyond the refund issue, I honestly don’t understand what you’re paying for. The services themselves are incredibly overpriced and add little to no value. Most of what they advertise can easily be done yourself, and I found the entire experience to be a complete waste of money. I kept waiting to see what made the service “premium,” but it never came.

The worst part is how they treat customers when something goes wrong. Rather than doing the right thing after a canceled event, they hide behind their policies while keeping your money. It feels like once they’ve been paid, customer satisfaction no longer matters.

This experience completely destroyed any trust I had in Nirvana. I will never use them again, and I would strongly encourage anyone considering their services to save their money and book things independently instead. You’ll likely spend less, have more control over your trip, and avoid the frustration I went through.

I cannot recommend this company under any circumstances.

Easy 5-stars!! Harry, Brendan and Rob were superstars 💪🏻 for Ironman Thun.

Highly recommend this, no matter how experienced (or not), they will add value for sure.

Everyone I met was so friendly and supportive, and it really made the whole experience so much better.

Whether or not I would have done the Ironman without you is debatable, but having you behind me made it much more fun, exciting and gave me lots of confidence.

It also meant I didn’t have to worry about as much, as if I had had to do it all myself.

Even though this was my first time, I can see how this experience and support would be beneficial no matter if it is your first time or not.

To run through some of the highlights

- the location

Staying right by the Ironman park was a huge bonus, it meant travel to and from the event was very straightforward and removed the stress and worry of getting there and back, during the admin before the race, and before and after the race, on the day.

- meeting the Nirvana team

We met Harry, cheers mate!! A really nice chilled guy who was very relaxing to talk to and ran through all the details of the support available and ensuring we knew everything to do, and where it was.

Harry gave us the itinerary and his mobile, saying if we needed anything they would be there. Rob, Brenda and Harry were all very good fun and gave us some great food recommendations, for a banging pizza in Thun!

- the bike support

Having my bike checked and built by Brendan was very reassuring, big shout Brendan! He an experienced Ironman (soon to be Norseman) and he followed my spec, and made sure everything was perfect for race day.

It was good chatting to him as well about his adventures and experience, and gave me an extra bit of confidence.

- the talk with Paul Kaye

As part of the experience, we got to hear Paul Kaye speak, the Ironman “you are an Ironman” announcer…

This intimate chat was so helpful, with him giving us some invaluable tips, to help get us through.

I had these words of wisdom ringing in my ears, and even though some of it was some pieces of information I might had heard before, hearing a man of this stature say it was important really hit home.

There is countless pieces of advice out there, but to hear it direct from a man who has done countless Ironmans himself and watches thousands every week, gave it some extra weight!

His chat was inspiring and definitely gave me increased confidence for the next day, this was a great touch.

- race day admin / support

On race day they helped me and some of the others to our start window on the swim, ensuring we could get a good spot.

Whilst we were part of the hustle and bustle and build up of the swim, which is a big part of the Ironman, we had an ability to pitch in where we wanted which was useful.

Rob and Martin were there with some bottles of water making sure we were all happy and good to go.

Again, helped it all be nice and smooth and gave us confidence.

They were all super positive about the day and saying we would smash it, thanks lads!

I saw Rob just as finished the bike, and he made a joke about just a marathon to run, and that I had plenty of time and good luck, cheers mate!

The team also packed up my bike and moved my transition bags back to the hotel after I had completed the race, how amazing is that!

So, all in all a hugely positive experience and worth every penny.

I may have done it without you but having your support and encouragement gave me a much better chance to get the job done.

Big thank you to Rob, Harry and Brendan for their help, and Paul, now I can say I AM AN IRONMAN!!

ABBIE in the customer support team has been an angel and so patient with my booking. When I needed help multiple times I felt horrible emailing, however she never made me feel like I was a burden. Forever thankful for her kindness and help during stressful time.

Travelled with Nirvana to the Prague and Berlin half marathons in the same weekend. We booked our own flights but Nirvana handled the rest. Amazing service from start to finish. All transfers were seamless, both hotels excellent, staff so helpful and friendly whenever they saw us. Highly recommended. Looking forward to travelling with them again later this year.

I am an athlete who races triathlons, and reached out to Nirvana after making my own reservations and having it go wrong. (AirBnB host cancelled my reservation for no reason leaving me hanging late in the day.) Nirvana (and in particular Steph) were great. They were immediately responsive and had a range of options available for me right away. When things sold out in one venue they found and offered others. They were also sensitive to my specific needs (I have some food restrictions and need a place where I can cook,) I will happily recommend them, and use them myself, going forward.

To be honest I don’t think I’d use Nirvana’s travel services again.. upon booking for the great north run I paid for 2x returns in full yet received multiple emails chasing payment threatening cancellation of my booking. I was in touch and was told my booking won’t be cancelled it was just an issue with the system and was an automated email. So to my surprise when I did get an email saying it was cancelled. I again got in touch and they said ignore it my booking isn’t cancelled…
Fast forward to a week beforehand still hasn’t had an email confirming collection times etc so I emailed chasing this (as I was concerned I wouldn’t get the email since I received the cancelled booking email). I randomly received an updated invoice confirming the balance was paid, but when I double checked it my name had been changed from “miss” to “mr” for no apparent reason, which was confusing why anyone would do that.. granted I asked for this to be changed and it was amended.
I finally got an email with timings for collections and to my disappointment the return time was 4:15pm. Baring in mind we were in the pink wave for the GNR so our estimated start time was 12pm onwards. We didn’t pass the start line until after 12:30 and didn’t finish until near 4pm. So by the time we’d collected our medals and finishers goody bags it was evident we were not catching the coach in time. A bit of a con paying for a return in full upon booking but not getting the timings until 5 days beforehand and figuring out the chances of us even catching the return home was so slim. Ended up £90 down for a taxi to get home so paid a return for no reason
Overall I found communication pretty shocking and I had high expectations considering AJ bell advertised Nirvana as the great north runs official travel company. Won’t use again, thank god we were relatively local and didn’t have to get elsewhere in the country or anything..

I attended the European AG Triathlon event in Istanbul. Having read about multiple concerns with local organisation but still very keen to do the event, I went with Nirvana to take the stress out of things. Once again they delivered. The whole travel logistics: booking flights/bike boxes/transfers/on the ground transportation to and from the event site were all done and dusted with barely a hitch, leaving me to focus on the event. The in-hotel bike team also sorted a bike issue through the pre race tune up service that was very much appreciated. It’s the reason you go with Nirvana and they delivered in style.

Fantastic service!

RE: Copenhagen Ironman 2025

Great communication through the booking process, to the event, and during our stay in Copenhagen. It was my first Ironman event and the team did everything to inform you and address any uncertainties. All the reps were very knowledgeable and friendly. The bike mechanics were incredible and very patient with fine tuning the bike set-up. I will definitely be accessing the premium package when I race again next year.

Great experience with Nirvana and would highly recommend them. Will be using them again next year. Worth the money for a stress free event.

On 17 Jan 25 we booked accommodation for the Age grade triathlon World Championship in Wollongong Australia. On 30 Jun 25 Nirvana informed us that there was a double booking and they could no longer honour our booking. They did offer us another similar type of accommodation but not in the location that we needed.
Although the Nirvana rep did initially imply that the "double booking" was the fault of the hotel I was able to confirm with the hotel that this was not the case. The Nirvana rep then refused to explain what the real reason was. I am sure it is just coincidence that a T100 event had just been announced as being tagged on the the event and Nirvana had just gone into some form of partnership with them.
As a result of the failure to honour our booking we felt forced to cancel our trip, a year in the planning, holiday of a lifetime, coinciding with our 40th wedding anniversary. Thanks Nirvana!
Nirvana's T&Cs state that for a accommodation only booking a contract would exist between the hotel and the customer at the point that the booking confirmation was issued. As Nirvana did not pass on our details to the hotel this did not happen.
We did expect Nirvana to compensate us for our costs incurred in accordance with their T&Cs as we considered this a major change to our booking (simply the flight cancellation fees and, possibly, the race entry fee - we did not expect compensation for the disappointment, stress etc). However, Nirvana are stating that they consider it a minor change and therefore they are not prepared to provide this relatively small compensation. As the rep is no longer responding to us, it would appear that we are going to have to resort to trying to make a claim through the small claims court.
"Stress-Free Sports Event Travel"? only if you are lucky.

The whole team were incredible at Leeds Ironman. From transfers to & from transition and taking my bike back for me afterwards. Answered any questions and offered peace of mind so all I had to focus on was the race. Would highly recommend especially if it’s your first Ironman.

I travelled with Nirvana for Ironman Austria and had a fantastic experience. Everything was really well organised, which meant I could focus entirely on the race without any added stress.

When my bike and luggage were delayed, the support I received was outstanding. The team went above and beyond to get everything sorted quickly and smoothly.

The mechanic service was also excellent - efficient, friendly, and incredibly helpful.

Overall, I couldn’t rate the experience more highly. I’ll definitely be travelling with Nirvana again for future events.

Our experience not that great. Rep not there to meet us when we landed at Bilbo airport, although very pleasant turned up 30mins later. Stayed in team GB hotel so knew there was a company rep at the bike service area, so was able to get answers to our questions. Details kept changing but not communicated. Disorganised when transporting bikes to lake for start of race 45mins drive away. Coach transfer/ return ok. Only saw 2 x Nivarna reps when departing hotel for airport transfer home. Bike boxes loaded in ‘dodgy old van’ which followed our coach and subsequently broke down on motorway going to airport. My husband, another man in our group were transported by the Police and the coach driver to rescue said bike boxes. (Had to do 2 x journeys to recover all bikes) which added to our stress - were we going to miss our flight home? Fortunately we had google translate to understand what the coach driver was saying! No one in our group could get hold of the Nirvana Rep, they just left us stranded. Fortunately made it through customs in time for our return flight.
Nirvana staff very pleasant but lack good communications especially when things change. They need to be visual and accessible and need to tighten up their admin. That’s another storey! Spent a lot of money believing we would have peace of mind and support which was somewhat lacking! Doubt we would use again.

I was very impressed with the professionalism, attention to detail and friendliness of the entire Nirvana team during my Ironman. They really did go above and beyond to help me make sure my experience was seamless and focused on the race. I won’t be doing another Ironman without Nirvana! Thanks so much!

Good service and friendly

Excellent all round service from being picked up fairly late in the day upon arrival to being taken back to the airport at a very early hour !
The bike mechanic team were extremely efficient unpacking and repacking the bikes and were on hand at all times if needed.
The team at the event were excellent and the whole trip very well organised and ran faultlessly !

When I had a problem with my passport they were a superb back up to sort the nightmare