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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Nopinz have been our club kit supplier for a few years now and they make some of the nicest cycling kit going! I have a range of their products including speedsuits, summer jerseys, gillet, winter j... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve purchased from NoPinz dating back to 2015, whether it is ordinary kit or team kit I have never been disappointed. The customer service when going through the design process is second to none. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nopinz have absolutely risen to the challenge.... Harry Hudson becomes world champ. Within 3 days he was in fully kitted out with 2 custom made team skinsuits with the rainbow stripes as well as aero... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Sent a skin suit to have speed pocked fitted. Posted suit on tuesday night, confirmed as received and processed on wednesday, despatched back to me on thursday, delivered by courrier Friday mornin... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre

Escrito pela empresa

Custom cycling kit designed by cyclists for cyclists. Nopinz offers a bespoke fitting service Tailored for Speed on skinsuits and other cycling kit...


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(158)

25 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Square Saggy White Hypersonic overshoes

Purchased some White Hypersonic Overshoes end of season last year put them away until now so passed the return window which is fair enough.

Tried them out recently they are square, saggy and baggy just a heads up to future buyers

8 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Terrific service

Terrific service. Took my required design and re-produced it perfectly and made some last minute changes that I requested. This is my 3rd NoPinz skinsuit and my 1st bespoke design and wouldn’t hesitate to use this service again.

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Thank you so much for your kind words! We’re thrilled to hear that your bespoke skinsuit turned out exactly as you envisioned and that you’re happy with the last-minute changes. It’s always a pleasure to work with returning customers like you, and we look forward to helping with your next design!

Avaliado com 5 de um total de 5 estrelas

Incredible customer service

Incredible customer service, fast delivery and great kit. Super comfortable fast bike kit at an affordable price! I use them for my custom kit and the design is brilliant. Raced Ironmans in the trisuit and no issues all day long. Highly recommend.

2 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Having run a professional women's…

Having run a professional women's cycling team in the past and the troubles and strives with certain kit brands i'm more than impressed with the speed and professionalism Megan and the No Pinz team have shown.

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Thank you so much for your kind words and for sharing your experience. We really appreciate your feedback — Megan and the team will be thrilled to hear this! It means a lot coming from someone with experience running a professional women’s team, and we’re glad to know our service and speed have stood out to you. We look forward to continuing to support you and your athletes in the future.

Avaliado com 5 de um total de 5 estrelas

Great customer support

Great customer support. The design process was flawless and quick. Designed the exact kit we wanted, even printed out sample colors so we could see what it would look like IRL. Excited to use NP again!

28 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hi Spencer, it’s super to hear that you were happy with your overall experience with the Nopinz team.

We hope you enjoy the kit!
Kindest regards
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Quick and good help with designing…

Quick and good help with designing company clothing for my race team.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Your design is looking superb! Tag us in any pics that you get whilst out racing or training in your kit.

Kind regards
Tori

Avaliado com 5 de um total de 5 estrelas

Amazing Service and Unreal Designers

Amazing Service and Unreal Designer - Megan was 5***** from the outset.

29 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

We are pleased to hear that you enjoyed your experience working with Megan. She thanks you for the review
Kind regards
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Top class company

So far the experience with NoPinz in setting up our Club's kit design has been first class. Megan has been really easy and informative to work with, and the best part about my experience is that if there is an issue, there is always someone on the other end of the phone!

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

HI John

Thankyou for your review!
Glad you always had someone to communicate with when setting up you club shop design and general questions. Tori is always at the end of the phone and Megan knows all you can know about our bespoke artwork kit.

Happy cycling
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Quick and efficient process to set up…

Quick and efficient process to set up design with great communication. Would recommend!

28 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hey

Tailored for speed all round!!

Kindest regards
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Brilliant service

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Thanks Freddie!!
Your kits looking ace…… good luck for your Triathlon season ahead.
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Second to none!

Megan & the design team were amazing all the way through the process. They were more than happy to accommodate any changes and went above and beyond to match what I have had done previously. That level of support goes a long way! Highly recommend!

22 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hey Stephen
Iv passed your feedback back to the design team and they said it was a pleasure to work with you!
Happy cycling

Avaliado com 5 de um total de 5 estrelas

Great service twice in a month!!

We needed a few tweaks to our triathlon kit and the service from Megan in the Design team was brilliant from start to finish.

The colour matching and redesign were spot on and the small changes we needed before finalizing the design were quickly sorted!

At the same time, I needed two zipps replaced and once again this was very quickly and efficiently carried out.

Excellent service, thank you Nopinz!

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Thanks so much for sharing your experience and leaving us a five star review!
We work hard to make sure our customers have an excellent service, Iv passed your feedback to Megan in design.

Good luck with your Tri season!
Happy cycling
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Just perfect

A team that listens and provides perfect support!

18 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hi Victor

We always try to exceed our customers expectations so thankyou for the 5* review and the positive feedback!

Happy cycling
Kind regards
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Professional, helpful and the quality of apparel exceptional

Always professional and helpful, the design process was seamless and nothing was too much of an issue. The quality and finish of the overall apparel is also exceptional.

15 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

THANKYOU Dan for the 5* review

Reviews like this make all the teams hard work worthwhile so thankyou for taking the time to leave us one.

Kindest regards
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Nopinz have done it again! Amazing experience!
The zip had broken on my skinsuit. I posted it back last week and received it back within a few days. Incredible speed and they also said it was covered under warranty so there ended up being no charge. I am so impressed with the whole team there. Everyone has been so helpful. As a result of this and all my experiences, our team kit will now be produced by Nopinz and they have even created a club shop on their website where we can purchase direct. Fantastic on all levels, a real pleasure to deal with. Thanks again Nopinz.

13 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hey Dan

Thankyou for being such a loyal customer! As always it’s a pleasure to work with you and take your call and emails.

Kindest regards
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service and very fast turnaround for a renewal of arm grippers of my skinsuit!

10 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Thanks so much for your kind review 🙂

So pleased that you had a positive experience with the Nopinz customer service team.We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Avaliado com 5 de um total de 5 estrelas

Team Kit process

As a team owner we contacted NoPinz to design our new kit. Within 3 days it was all finalised and the club shop was open to make purchases. Superb service, superb Comms and we are really pleased to work with them

8 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hi Simon
Thankyou for your review, i will pass your feedback onto the design team. We look forward to seeing your kit out on the roads!
Kind regards
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Nopinz were a pleasure to deal with

Nopinz were a pleasure to deal with. Very responsive with great customer service.

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hi Emma
This is superb to hear that you are happy with our customer service, we work as hard as we can to respond to queries as quickly as possible!
Happy cycling
Team Nopinz

Avaliado com 5 de um total de 5 estrelas

Nopinz team have been great and…

Nopinz team have been great and efficient. I’ve used nopinz in various ways, they have done a few of my custom charity jerseys which have never disappointed, I have raced in their bib shorts, jersey and skinsuits and everything about them is spot on, fit, comfort and look good.

Quality is the name of the game with Nopinz and “tailored for speed” is a slogan that sums up all their kit. 100% recommend.

5 de janeiro de 2025
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hi Aidan
We thankyou for taking the time to leave us such a superb review!
Your design for your new custom charity jersey is looking superb and we can’t wait to support you in your event.
Kindest regards
Team Nopinz

Avaliado com 1 de um total de 5 estrelas

Very sloppy every step of the way

Newest update March 30, 2025

Finally got my money back.
-----------------

RESPONSE TO THEIR RESPONSE:

Why would I "neglet" to say it was sent to the same location? That is not the issue. Blake is misdirecting the issue.
I'll make it very simple for them:
1. They sent the wrong item. Completely their fault. Is it bad that I am unhappy they sent the wrong item?

2. When attempting to fix their mistake, they never sent the tracking email. Here I could've signed for FedEx to leave it by my door. It would be totally my responsability after that point if something gets lost. I've asked for this email and they still have not sent that.

3. If it is the holidays like they claim, how were they able to respond to this so quickly? Trustpilot they care. My emails they don't.

It is very simple. You are very good at manipulating.
------------------------------------------------

Very sloppy every step of the way.
1. Sent the wrong item.
2. When they attempted to send the correct item, they never emailed me a tracking number. I had to ask for it and they only wrote the number on an email.
3. I was already out of town. My roommate gets home late. So I needed the email they normally send from fedex in order to sign the delivery. Because of that, it reached 3 attempts limit.
4. I called FedEx. They said the sender had to contact them. Nopinz finally replied my email a few days later with an apology for taking so long.
5. On the email the person realized my billing phone number was incorrect and that person focused on that instead of trying to help. I made a mistake with the auto fill function of my computer.

If they had sent the item correctly there would be no problem.

If they had sent the tracking email there would be no problem.

But now "ofcourse" it is my fault for not filling in the phone number correctly. I was hoping they would help me getting that changed, but no reply for 2 days already.

I even offered to pay any extra fees to get another delivery attempt.

Ofcourse, I will get a response like everybody telling me to contact them in order to get it fixed. Why not just do that in the first place. The reason I am posting here is because you failed at that.

27 de novembro de 2024
Avaliação não solicitada
logotipo da Nopinz

Resposta da Nopinz

Hey Leonis. We are sorry you are unhappy, it seems to be a common problem that you struggle to receive orders, either moving location or changing phone numbers regularly. This isn’t the first time we have had the same issue which is attributed always to Nopinz, but honestly the situation is quite rare and unique to you.
Regarding your complaint; You neglect to state that the replacement order was sent to the exact details of the original order which you received correctly, so FedEx will automatically have sent you tracking to your email and phone number provided, we can’t know or take responsibility for the fact it had changed these details again within the shipping period.
As regards to the slow responses, I am sure you are aware it has been Christmas and as such we have had holidays along with most of the World including FedEx.
We apologise for not replying on Xmas Eve, Xmas day or Boxing Day but the offices and factory are closed.
Anyhow moving forward we have provided FedEx with your latest set of details and hopefully the parcel can be delivered.
Best regards and happy new year.
Blake.

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